AA Auto Protection
Reviews and Complaints

After my car was totaled I requested a refund of the remaining 26 months on the contract. I was told to send a request to the cancellation dept. I did sending it certified return receipt. It was signed 09/03.2019. After it wasn't received I called & was told I would receive it after 10/15/2019. Numerous calls & emails after were ignored. I'm still waiting.

Cancelled policy # [protected] on 11/12/2017 Trying to get refund on policy for 4 months now was told check was sent on 02/02/2018 must have been lost sent new check on 02/16/2018 still not received as of 03/01/2018. They don't reply to phone messages or emails. When able to talk to someone they keep transferring you to all different departments then most of the time you are lied to or usually just cut off. I was once told the amount was $452.16 I am assuming that was just to sound official. The policy was only in effect for 40 months and car was only driven 3000 miles, The policy was for 60 months or 100, 000 miles.

I purchased a warranty on 03/20/2017. My package was sentenial package which covers all major parts on my vechical. My car start having problems three weeks ago when i tried to drive it wouldn't go forward so i called the emergency roadservice which came with my plan they towed it to nlr dealership and my car was dignosed with transmission issues. Aa auto warranty denied my claim but continue to take momthly payments out for warranty. My car is still at nlr nissan its been 3 wks. Dealership cant get hold of them. Also states 30 day or 1000 miles which ever comes first. Them 30 days was over 04/20/2017 now they want say odometer is issue. They need to be shut down for faulty warranty after reading all reviews. They dont pay out claims.if there is a lawsuit i want to join asap

I purchased the supreme auto warranty from this company on 5/14/13 and when i bought it I made sure I asked all the question about the warranty the policy, what they cover and what they dont cover. The person that sold me the policy told me that with the supreme i was fully covered the only thing is that i had to wait 30 day and i had to put 1000 miles on my car before the policy would come into affect. On 6/27/13 and 1700 miles later I started it hear a slight noise coming from the rear of my car and I immediately took it to my mechanic to have it looked at.

When I got to my mechanic I explained to him what i heard coming from the rear and I also told him I had an extended warranty that would cover the damage. my mechanic immediately told me that most likely they were going to deny my claim and that they will find 100 reasons to deny me.

That afternoon the shop started to look into the problem and found that a rear bearing had spun and gone bad (oil, gasket we're all fine) He calls up aa auto to get authorization for the repair and just like he told me they denied him. He explained to them the problem and told them that bearings could go bad at anytime aa auto told him that bearing don't go bad from one day to another and that the truck has a lot of miles ( they new the truck had a lot of miles when they sold me the policy) and that's why it went bad. I also called and the person told me the something that they wont cover it because in their opinion bearing dont go bad and said it was an existing problem ( witch it wasn't) At that point I told them I was going to contact my layer and he told me do what you have to and hung up the phone on me..

How can someone that sits behind a desk reading a script from a computer screen and has no mechanical experience tell my mechanic with over 20 years in the field that bearing don't go bad?

Guys please beware of aa auto protection. They will look for any reason not to pay!

at this point I have filed a claim with BBB .. I AM ALSO IN THE POSSESS OF EMAILING ALL OF THE PEOPLE ON THIS FORM AND OTHER FORMS THAT HAVE BEEN SCAMMED BY AA AUTO PROTECTION SO I CAN START A CLASS ACTION LAW SUIT...PLEASE EMAIL ME [protected]@AOL.COM I HAVE A VERY CLOSE FRIEND THAT IS A VERY GOOD AND AGGRESSIVE ATTORNEY THAT WOULD LOVE TO START ONE UP ASAP.. I ALSO HAVE A FAMILY MEMBER THAT IS A DET. WITH THE ATTORNEY GENERALS OFFICE AND IM GOING TO HAVE HER LOOK INTO THIS ALSO..
i want to see them prove it in court that a bearing desn't go bad from one day to another!

dear sir/madame, i own a 2001 bmw x5.I bought a 50, 000miles extended warranty covereage with AA Auto protection.Unfortunately the coverage served no purpose as i had to pay for almost all the repairs from my pocket every time the vehicle was taken to the shop.I decided to cancel the coverage and have my prorated refund mailed back to me. I received a mail from the administrator noting that the policy had been cancelled effective november 15th and that a prorated refund had been sent to AA Auto protection.Ever since then aa auto has been giving me the run around of my. First of all they claim that the administrator has not sent any payment to them. Second of all they are so unprofessional and full of arrogance and not at all interested in sending back my refund.I am really exhausted and tired of trying to contact aa auto protection for my money.Please intervene on my behalf.My names are eddy mayi and my address is 630 harry s truman dr, upper marlboro, md 20774

Below is details of my horrible experience with AA Auto Warranty ad losing 1854$ for nothing. I purchased the extended warranty through AA Auto Warranty for my BMW and within 6 month from purchase date my car was involved in accident and was declared total loss. After that I contacted AA Auto warranty customer service to update them about my situation and cancel the warranty requesting refund on pro-rated basis as I no longer owned the car. Customer service person told me that they can't refund or cancel policy after 90 days period (which I don't think I was told clearly at the time of purchase, but he told me that it is in contacts which I never bothered to read anyway). After that I reminded him that I was told that policy does have a clause which states "if I don't make any claims in 5 years period then I would receive the full warranty premium back" For that, I was told that that clause is only applicable if I OWN the car for 5 years and don't make any claims. They asked me to talk to insurance company to get the money recovered from them as it was total loss (Insurance company denied this claim immediately as they told tat don't cover warranty for total loss pay-off). Anyway, I even asked AA Autowarranty that can they at least transfer my warranty to my other car (if not giving me cash refund on pro-rated basis) so that at least I can use it but that too was denied (not surprised though) I asked the customer service person that isn't my situation similar to above clause as I can't make any claims as I don't have the car with me. I don't understand why they would care if I own the car or not. (may be just to keep these type of clause to keep the money) but my request was denied . He also told me that if I want to get 1854$ back then I need to get the car back form salvage yard and keep it on my driveway for 5 years and then I can get the money back under their contract/policy (unbelievable to hear this kind of thing from any customer care person in any situation, he should call himself "customer care" Rep ). During whole conversation, customer service rep was TOTALLY UNPROFESSIONAL and I am confident that they don't care about anything AFTER selling warranties. Anyway, I was also told that they are ONLY broker and I need to talk to warranty company in case of any claim issues, which I find totally absurd…. If I paid the money to AA Auto Warranty then why should I go to somewhere else to get my money back? In summary, AA Autowarraty is total fraudulent company as I was told that there is no one higher than that unprofessional Customer care Rep (when I asked for supervisor) and I was told that he doesn't have any boss and he reports to CEO of the company who doesn't look into Customer service issues. I found this ridicules as how any CEO cannot care about the customer satisfaction and customer feedback. So I guess there are only 3-5 guys running this AA Auto warranty over Internet and they certainly do not have any business ethics and have no clue about customer satisfaction. I would recommend everyone to NOT TO BUY WARRANTY from AA Auto Warranty for sure. Their sales person will make all promises which you will find later that they were all lies and then you will be told that he discussed lot of policies with you at the time of purchase and your specific policy doesn't not cover this or that or has different cancellation policy. Again, never ever but warranty from AA Auto warranty under any circumstances and save yourself money and time. I am going to report to BBB also to save others.

This company wrongfully deceived me by lines like "Just like a new car warranty, only better", "The best coverage in the industry", "No deductible, 100% of repair costs are covered", "If you never file a claim, you get all your money back", and other lines. The truth is, the "product warranty" they sold me was so restricted. and would never pay for anything when breakdown occurs. The reality hit me pretty badly when my engine failed.

I purchased an agreement from them with good faith on 9/16/2009. I was in the market for an extended warranty for my truck as my warranty at the time was expiring on 11/11/2009. I first looked around in the web and quickly discovered that, there are many fraudulent companies like US Fidelis out there. I knew not to contact US Fidelis but I didn't even dream that AAAutowarranty.com was selling me an identical "product warranty" by same provider also sold by US Fidelis. I shopped around, and asked many questions. I first received a quote in an email by AAAutowarranty.com. It wasn't too expensive or the lowest, I decided to give them a call. They offered me 2 plans to choose from. They were both from same provider. I asked about a coverage on turbo charger, as I had a turbo charger failed on me previously. I was told that one of them listed turbo charger in covered components, but the other one didn't list turbo charger. but in event, if turbo charger was damaged due to failed covered component, it will be covered. I asked about hub bearing, and the sales guy couldn't answer. I was connected to his supervisor, The supervisor said front wheel hub bearing would be covered as all internally lubricated components of axles are covered. The sales guy continued to tell me about how great this warranty is. "Just like a new car warranty, Only better", "The best coverage in the industry", "No deductible, 100% of repair costs are covered", "If you never file a claim, you get all your money back", "15 days and 500 mile activation period", "No limit on each claim, up to actual cash value of the vehicle", "Just keep up with the oil change, at any service facility", "5 year 150, 000 mile coverage", "If something happens to your car, just take it in to any ASE certified facility. 'we' will take care of the rest" and others. I called around and found other warranty companies that were offering the same coverage from the same provider. I didn't care for them as they were high pressure sales. A lady from one warranty company asked me what I was considering. I told her about this great coverage offered by AA Auto Warranty, 5 year 150, 000 mile coverage, activation period 15 days and 500 miles and so on. She said she didn't have anything with 15 days and 500 mile activation period, and it must be some kind of a product warranty that requires additives added to engine, transmission, gear cases and others or it's a scam. I called back AA Auto Warranty and asked if it was a "product warranty" with some kind of additives. He said "No, it's a regular warranty". I felt like I did enough research, and I gave the guy my credit card number. I worked as a business development manager and other positions in sales field. I always presented our products with truth, never withholding negative info on anything. I had no reasons to suspect AA Auto Warranty. I received a small package from the provider in what seems like couple of weeks later. I never really looked at it. I even felt comfortable enough, and canceled my real warranty in early October after I reached 500 mile and 15 day activation period.

In mid October my truck started to smoke badly and lost power on freeway. I was so glad that I renewed my warranty policy with AAAutowarranty. I looked for a service facility that would work with an aftermarket warranty company, and took my truck in. They said it seemed like cracked piston or broken piston ring. They said warranty company should cover such damage, they got an approval for teardown from the provider and took the engine a part. They found a wrist pin circlip came off of a piston and damaged the piston and the cylinder wall badly. This was an instantaneous damage. I got a call from the repair facility a day before Thanksgiving day telling me that provider denied the claim. I was shocked. I failed to understand the reason for denying my claim. The guy from the repair facility emailed me a pdf attachment he received from the provider. It had many misspellings and most of the sentences weren't even complete. I couldn't believe the level of the response I received from this company. I found out soon later that I wasn't the only one experienced the same situation. A fact is, all of the policies or agreements from this provider is so strict. They will always find 10 reasons why they won't pay for the claim, pre-existing, worn components, parts not actually broken to pieces, one of the oil change record was hand written, not covered part or condition, and many other ridiculous reasons why they won't pay for the claim. This provider is a scam, so is AAAutowarranty that sold the coverage to me knowingly and willingly. And they count on you NOT to read or understand the policy, otherwise they wouldn't be selling such ridiculous insurance policy.

I filed a complaint with BBB. The first response from AAAutowarranty was that they don't process or approve any claims. But the real problem is the fraudulent misrepresentation of the selling broker, in this case AAAutowarranty. Maybe it's my fault that I trusted them so much. but I'm not the only one. I didn't even find out until very recently that there were tablets and battery terminal protectors in the box I received from the provider. also, there was a "information" on the warranty with all the exclusions and conditions in the box. I was never asked to read or understand any of this by anyone. I never acknowledged any of this. Troy Nelson from AA Auto Warranty tried to tell me that I acknowledged all the fine prints when I give them the 3 digit security code from back of my credit card. I told him that has nothing to do with the fine prints I didn't even know existed. Marc Kamin from AAAutowarranty agreed with me that all of the calls are monitored and AAAutowarranty knew every details listed in conditions of all the agreements. Marc Kamin told me that this provider only started to behave in such manner within last couple of month as economy took a deeper dive. I disagree. There is no evidence of them changing their coverage information and there are many people complaining about this provider for years. The truth is, nobody sane would purchase such agreement or policy if they knew all the restrictions and conditions of these warranty policies.

AA Auto Warranty also violated insurance regulation and state laws by selling disguised insurance policy. All victims should contact FTC, Attorney General, Department of Insurance and other governmental agencies of each states. AAAutowarranty has locations in NJ, PA, MD and DE. I believe Baltimore office is the most active sales location as they are currently looking for more sales/telemarketing position for that office. All of the victims should contact AG, DOI and others in each of those states. Executive Offices: 901A Mantua Pike, Suite 104 West Deptford, NJ 08096 Fax: [protected]

Sales Office: 3 Neshaminy Interplex, Suite 107 Trevose, PA 19053

Sales Office: 6801 Eastern Avenue, Suite 200 Baltimore, MD 21224

AAautoProtection.com 560 Peoples Plaza #211 Newark, DE [protected]

All the victims should also file a claim with BBB, I don't know how they ended up with an A+ as they only had a rating of B- when I looked them up back in September. They do have 50 complaints on the record. I know of a business that had no complaints ever and has a C rating. BBB isn't a reliable source after all.

They recently changed their company name to AA Auto Protection to avoid some investigations.

Please contact me if you have a class action lawsuit against AA Auto Warranty or AA Auto Protection. I like to join or possibly start one if I can't find one already started.

I purchase a protetion plan from AA Auto Protection in October 2009 on my 2002 Jaguar for $2, 500.00 and the sale person went over what all the things that were covered. I put my car in the shop for some repair on 1/24/2011, the repaair bill was for over $4, 000 and AA say only $900.00 was covered so I had to pay $4, 000.00 out of my pocket. The Protection plan is not worth the paper it is written on. I ask the sale person what was covered and he said everythings but tires, oil change, bulbs and brake parts. I could have used the money I paid for the plan to pay for my repairs. This company is just a rip off and should have a class action lawsuit against them for Fraudulent Misrepresentation.
Avery Beard, 2940 Naperville, Il. 60564 PH [protected]

aaautowarranty.com autowarrantyresearch.com aaautoprotection.com aa auto warranty aa auto protection and possibly other names are one and the same.

This company wrongfully deceived me by lines like "Just like a new car warranty, only better", "The best coverage in the industry", "No deductible, 100% of repair costs are covered", "If you never file a claim, you get all your money back", and other lines. The truth is, the "product warranty" they sold me was so restricted. and would never pay for anything when breakdown occurs. The reality hit me pretty badly when my engine failed.

I purchased an agreement from them with good faith on 9/16/2009. I was in the market for an extended warranty for my truck as my warranty at the time was expiring on 11/11/2009. I first looked around in the web and quickly discovered that, there are many fraudulent companies like US Fidelis out there. I knew not to contact US Fidelis but I didn't even dream that AAAutowarranty.com was selling me an identical "product warranty" by same provider also sold by US Fidelis. I shopped around, and asked many questions. I first received a quote in an email by AAAutowarranty.com. It wasn't too expensive or the lowest, I decided to give them a call. They offered me 2 plans to choose from. They were both from same provider. I asked about a coverage on turbo charger, as I had a turbo charger failed on me previously. I was told that one of them listed turbo charger in covered components, but the other one didn't list turbo charger. but in event, if turbo charger was damaged due to failed covered component, it will be covered. I asked about hub bearing, and the sales guy couldn't answer. I was connected to his supervisor, The supervisor said front wheel hub bearing would be covered as all internally lubricated components of axles are covered. The sales guy continued to tell me about how great this warranty is. "Just like a new car warranty, Only better", "The best coverage in the industry", "No deductible, 100% of repair costs are covered", "If you never file a claim, you get all your money back", "15 days and 500 mile activation period", "No limit on each claim, up to actual cash value of the vehicle", "Just keep up with the oil change, at any service facility", "5 year 150, 000 mile coverage", "If something happens to your car, just take it in to any ASE certified facility. 'we' will take care of the rest" and others. I called around and found other warranty companies that were offering the same coverage from the same provider. I didn't care for them as they were high pressure sales. A lady from one warranty company asked me what I was considering. I told her about this great coverage offered by AA Auto Warranty, 5 year 150, 000 mile coverage, activation period 15 days and 500 miles and so on. She said she didn't have anything with 15 days and 500 mile activation period, and it must be some kind of a product warranty that requires additives added to engine, transmission, gear cases and others or it's a scam. I called back AA Auto Warranty and asked if it was a "product warranty" with some kind of additives. He said "No, it's a regular warranty". I felt like I did enough research, and I gave the guy my credit card number. I worked as a business development manager and other positions in sales field. I always presented our products with truth, never withholding negative info on anything. I had no reasons to suspect AA Auto Warranty. I received a small package from the provider in what seems like couple of weeks later. I never really looked at it. I even felt comfortable enough, and canceled my real warranty in early October after I reached 500 mile and 15 day activation period.

In mid October my truck started to smoke badly and lost power on freeway. I was so glad that I renewed my warranty policy with AAAutowarranty. I looked for a service facility that would work with an aftermarket warranty company, and took my truck in. They said it seemed like cracked piston or broken piston ring. They said warranty company should cover such damage, they got an approval for teardown from the provider and took the engine a part. They found a wrist pin circlip came off of a piston and damaged the piston and the cylinder wall badly. This was an instantaneous damage. I got a call from the repair facility a day before Thanksgiving day telling me that provider denied the claim. I was shocked. I failed to understand the reason for denying my claim. The guy from the repair facility emailed me a pdf attachment he received from the provider. It had many misspellings and most of the sentences weren't even complete. I couldn't believe the level of the response I received from this company. I found out soon later that I wasn't the only one experienced the same situation. A fact is, all of the policies or agreements from this provider is so strict. They will always find 10 reasons why they won't pay for the claim, pre-existing, worn components, parts not actually broken to pieces, one of the oil change record was hand written, not covered part or condition, and many other ridiculous reasons why they won't pay for the claim. This provider is a scam, so is AAAutowarranty that sold the coverage to me knowingly and willingly. And they count on you NOT to read or understand the policy, otherwise they wouldn't be selling such ridiculous insurance policy.

I filed a complaint with BBB. The first response from AAAutowarranty was that they don't process or approve any claims. But the real problem is the fraudulent misrepresentation of the selling broker, in this case AAAutowarranty. Maybe it's my fault that I trusted them so much. but I'm not the only one. I didn't even find out until very recently that there were tablets and battery terminal protectors in the box I received from the provider. also, there was a "information" on the warranty with all the exclusions and conditions in the box. I was never asked to read or understand any of this by anyone. I never acknowledged any of this. Troy Nelson from AA Auto Warranty tried to tell me that I acknowledged all the fine prints when I give them the 3 digit security code from back of my credit card. I told him that has nothing to do with the fine prints I didn't even know existed. Marc Kamin from AAAutowarranty agreed with me that all of the calls are monitored and AAAutowarranty knew every details listed in conditions of all the agreements. Marc Kamin told me that this provider only started to behave in such manner within last couple of month as economy took a deeper dive. I disagree. There is no evidence of them changing their coverage information and there are many people complaining about this provider for years. The truth is, nobody sane would purchase such agreement or policy if they knew all the restrictions and conditions of these warranty policies.

AA Auto Warranty also violated insurance regulation and state laws by selling disguised insurance policy. All victims should contact FTC, Attorney General, Department of Insurance and other governmental agencies of each states. AAAutowarranty has locations in NJ, PA, MD and DE. I believe Baltimore office is the most active sales location as they are currently looking for more sales/telemarketing position for that office. All of the victims should contact AG, DOI and others in each of those states.
Executive Offices:
901A Mantua Pike, Suite 104
West Deptford, NJ 08096
Fax: [protected]

Sales Office:
3 Neshaminy Interplex, Suite 107
Trevose, PA 19053

Sales Office:
6801 Eastern Avenue, Suite 200
Baltimore, MD 21224

AAautoProtection.com
560 Peoples Plaza #211
Newark, DE 19702
[protected]

All the victims should also file a claim with BBB, I don't know how they ended up with an A+ as they only had a rating of B- when I looked them up back in September. They do have 50 complaints on the record. I know of a business that had no complaints ever and has a C rating. BBB isn't a reliable source after all.

They recently changed their company name to AA Auto Protection to avoid some investigations.

Please contact me if you have a class action lawsuit against AA Auto Warranty or AA Auto Protection. I like to join or possibly start one if I can't find one already started.

We purchased a used car warranty through AA Auto Warranty. The actual warranty was issued by Consumer Direct Warranty Services. The covered vehicle was taken in for auto repairs on several occasions. Even though the service providers followed the guidelines of the warranty, CDWS was very slow in processing paperwork, practically impossible to contact, and our vehicle was in service for several days while waiting to get response/authorization from CDWS. Ultimately, CDWS found reasons to deny the claims and provided very little to no assistance with the needed repairs even though the dealerships felt very strongly that the services should be covered by the warranty. We felt that the warranty was useless and a waste of money, not to mention the fact that we were without use of our vehicle for many days just trying to get a response from them. We also felt that AA Auto Warranty was misleading in that we purchased the warranty from them based upon their website and assurances about the quality of the warranty, and then the actual warranty was issued through a third party.

Cory Johnson is a joke and a liar who represents AA Auto Warranties. If by hiring and retaining incompetents like Cory Johnson to represent their company, then AA Auto Warranties should be ran out of business ASAP! Please do not give this representative the time of day if he should contact you as he will cheat you if he gets the opportunity!