aBaby
Reviews and Complaints

I was so stoked to get these "organic cotton" sheets for my little one. He's got super sensitive skin that's always breaking out in heat rashes and eczema, so I was hoping these sheets would be gentle enough for him. When I first opened the package, I was like, "Dang, these are some high-quality sheets!" And when I felt how soft they were, I knew my baby was gonna love 'em.

I gotta say, for the price, these sheets are a steal. I've seen other organic cotton sheets that cost way more, but these ones are affordable and still really nice. Plus, they come in a bunch of cute colors and patterns, so you can find something that matches your nursery decor.

The only downside is that they're a little tricky to put on the mattress. I had to stretch and tug to get them to fit just right, but once they were on, they stayed put. And honestly, that's a small price to pay for sheets that are this comfy and safe for my baby's skin.

Overall, I'm really happy with my purchase from aBaby. The sheets are soft, high-quality, and affordable, which is everything I was looking for. If you're in the market for some new sheets for your little one, I definitely recommend checking out aBaby.

I gotta say, I've used aBaby before and it's been pretty decent. But lately, with all this Covid stuff going on, their customer service has been straight up terrible. I mean, I've been trying to get a hold of them for weeks now and it's like they don't even care. They don't answer the phone and when they do, it takes forever. And don't even get me started on their response time. It's like they're not even trying.

I ordered some stuff back in March and I still haven't gotten it. And to make matters worse, they messed up my order. I ordered two name stools as gifts and they only sent me one. Like, what the heck? I've tried contacting them about it like 11 times and still nothing. It's like they don't even care about their customers.

Honestly, I wouldn't recommend aBaby to anyone right now. There are other companies out there that sell the same stuff, like Personal Creations. I'd try them instead. At least they actually care about their customers.

I gotta say, I'm pretty happy with my purchase from aBaby. I went for the Meadow 4-in-1 Convertible Crib and let me tell you, it's a real beaut. Looks just like the picture and it's super sturdy too. I was a bit worried about it being flimsy, but it's definitely not.

Putting it together was a breeze too. My hubby had it up and ready in just half an hour. And the best part? It's a convertible crib! So when my little one grows up a bit, we can easily turn it into a toddler bed. How cool is that?

Now, I will say that it did take a while to arrive. Like, three months. But honestly, I think it was worth the wait. I mean, look at this thing! It's a real statement piece in my baby's room.

Overall, I'm really happy with my purchase from aBaby. The crib is top-notch and I feel like I got my money's worth. If you're in the market for a crib, I'd definitely recommend checking them out.

I recently checked out ababy.com and I gotta say, I was pretty disappointed with what I found. I mean, just take a look at the Facebook reviews - they're selling these flimsy changing pads as "custom Size mattress." But let me tell you, these things are far from being actual mattresses!

First off, they're made of plastic and feel super cheap. And there's absolutely no firmness to them whatsoever. I mean, can you imagine putting your precious little one on one of these things? It's a suffocation risk waiting to happen. And to make matters worse, ababy.com claims that these are custom mattresses, so once you buy them, you're stuck with them. No returns or exchanges allowed.

I even tried buying one of their supposedly more firm changing pads, but it was still like one of those cheap changing pads that you could fold up into a ball. And get this - they're charging $45 for these things! That's just ridiculous.

Overall, I wouldn't recommend ababy.com to anyone looking for quality baby products. Stick with a more reputable retailer that actually cares about the safety and well-being of your little ones.

I had a really good experience with aBaby! I ordered my daughter's whole collection from their website and I'm really happy I did. Their customer service reps were super helpful and efficient! The stuff I got (custom mattresses, sheets, wall decals, a custom bassinet, and personalized blanket) all arrived right on time and are really good quality. One of the customer service reps even customized my older daughter's name on a chair we bought, because my daughter wanted a specific color! I would definitely recommend aBaby to anyone who wants a really easy shopping experience!

I recently had an experience with aBaby.com that left me feeling quite frustrated. I was in need of a custom mattress and decided to reach out to them for assistance. Unfortunately, I didn't receive a response for several days, which was a bit concerning. I decided to follow up and place my order over the phone, but even then, I didn't receive much information about the materials or shipping date.

After placing my order, I continued to reach out for updates, but once again, I was met with silence. Eventually, I received notification that my order had shipped, but when I received the so-called "mattrass," I was disappointed to find that it was just a piece of foam sewn into a plastic cover.

Since the mattress was a custom size, I'm now stuck with it, but I wanted to share my experience with others who may be considering doing business with aBaby.com. In my opinion, it's best to go elsewhere for your needs. The lack of communication and poor quality of the product left a lot to be desired.

This company is not good at all! I ordered a dresser and after a few weeks, I had to contact them to find out that it was on back order. I had to wait for months before I finally received the dresser. But when I opened the package, I was shocked to see that the color of the dresser was completely different from what I saw on their website. The pictures showed a light wood color, but the actual dresser was a dark wood color. I was so disappointed that I decided to return it.

But returning the dresser was not easy either. I had to pay $100 to have it shipped back to the company. And even after 13 days of the return package being signed for, I still haven't received any refund. When I contacted their customer service, they told me that I would have to pay a 20% restocking fee and the $100 shipping fee. This means that I would be wasting $180 for nothing. It's not my fault that their website pictures do not reflect the actual product. I'm still waiting for my refund and it's been a frustrating experience.

I spoke to Pessy at customer services and she told me yesterday that I would see the refund in my account shortly. But it's been a few days and I still haven't received anything. This is unacceptable and I'm very disappointed with this company. I would not recommend them to anyone.

I recently made a purchase on ababy.com for a Fire truck crib bedding for my baby boy on 12/30/2015. The website informed me that my order would take 2 to 3 weeks to ship from the confirmed order date. However, it has been 4 weeks since my purchase and my order has still not shipped. The warehouse is located in Texas and I am extremely frustrated with the delay. I have been in contact with ababy.com customer service reps via email and phone since 01/07/2016. At first, they reminded me that they had until the 3rd week to ship my product out. However, I just spoke with a representative and they informed me that it will ship out tomorrow. This is the same response I received two days prior from a different representative. Despite their apologies and offers of discounts, I am extremely dissatisfied with their service and will not be doing business with them again.

As someone with a degree in Fashion Merchandising and Retail Marketing and over 10 years of experience in the fashion industry, I know how a business should be run and how to provide proper notification if there is an issue with an order. Ababy.com has failed to meet these standards and I find it ridiculous. I do not want to be contacted by anyone from ababy.com and will be leaving a negative review on every website that they are connected to. It is important for businesses to provide quality service and timely delivery to their customers, and ababy.com has failed to do so in my case.

I placed an order on Ababy.com back in February of 2014. I used Paypal to pay for my purchase and the funds were transferred to Ababy.com the very next day. However, it is now mid-June of the same year, which means it has been almost 16 weeks since I placed my order, and I still haven't received it. I must say that Ababy.com's customer service is not up to par. They take ages to answer the phone and don't return calls as promised. It takes them days to respond to emails, and even then, their responses are not satisfactory.

In my case, they claim that the item I ordered is a custom item that has been delayed due to a backlog with their "designer." However, the item is listed as available in 6-8 weeks on their website. It's been 16 weeks, and I still haven't received it. What's more, the item I ordered is not even a custom item. It's a standard item listed on their website that was not customized or personalized. It's even available on other websites! Even if it were a custom item, it is unreasonable that it would take 16 weeks to make and deliver.

Ababy.com has refused to give me a discount for these delays or even to have the "designer" expedite my order. They have twice told me that they will be shipping my order within a week, but I never receive a shipment confirmation. The first time was in May of 2014, and then another three weeks went by until I received another email telling me that the order would ship by the end of that week. I guess they forgot they already told me that line before.

After my dealings with them, I went online and saw other reviews and complaints with the BBB that Ababy.com has done this exact same thing to other customers. I would advise anyone not to order from this store. They refused to give me a refund, and I wish I never gave them my business or my money.

This company is not worth your time or money! I had a terrible experience with ababy.com when I ordered a babybay maxi cot (co-sleeper) and received an incomplete order with a broken cot. I reached out to their customer service team, but they were no help at all. They kept passing me from one representative to another, and even the designer of the babybay maxi cot, without any real intention of resolving my issue.

It took over a month of frustrating phone calls and emails to finally get a refund from ababy.com. I was so disappointed with their unethical practices and poor customer service. If you're thinking of buying from this company, I strongly recommend that you look elsewhere. Save yourself the headache and buy from a different company that sells the same or similar item.

If you do decide to purchase from ababy.com and encounter any issues, don't waste your time trying to resolve it with their customer service team. They won't help you. Instead, dispute the claim with your credit card company to get your money back.

I wish I had read reviews like this before I spent over $500 with ababy.com. It's frustrating that it took so long to get my money back, and the company still hasn't properly addressed the issue. I hope this review helps someone avoid the same nightmare I went through.

Update: After several weeks of back-and-forth, ababy.com did eventually refund my money. However, I still wouldn't recommend this company to anyone. Their poor customer service and unethical practices are not worth the risk.

I gotta say, my experience with aBaby was pretty darn bad. I put in my order way back in February of 2023, and it's still stuck in "processing" limbo. I've tried reaching out to their customer service team both by email and phone, but it's like they're ghosts or something - no response whatsoever. I'm feeling pretty let down by this whole ordeal, and I wouldn't recommend anyone else take the risk of doing business with them. Save yourself the headache and look elsewhere for your baby gear needs.