Academic Singles review: Academic singles

Academic Singles had a promotion to purchase a week at a reduced cost. I signed up for the week & payed for the week. at the end of the month, a full months subscription was deducted from my credit card. I queried it & I was told that it automatically renewed. I then canceled the renewal - via the app/website, via email, the app repeated a letter be posted to cancel the subscription (which I did) only to be continued to be billed month after month. My bank recommended canceling my credit card until it was resolved, as they couldn’t stop the funds from being taken.

The following is a copy of the mail:

On 2022/12/08, your subscription under email address XYZ, which was purchased on 2022/09/07 at www.academicsingles.co.za, was automatically renewed for 1 month.

This renewal was made according to our Terms and Conditions, which you confirmed having read and accepted.

Product purchased: 1 month Premium Membership

Method of payment: Credit Card

We are unable to debit the subscription fee. You are required to pay the overdue subscription fee of R 999,00, plus the handling fees of R 199,00.

The total amount now due is R 1198,00.

To stop the automated collection process you must pay the amount in full before the deadline below. If you do not pay the outstanding amount in full or you exceed the payment deadline, we will pass your case to an external debt collection agency. This would, unfortunately, lead to further costs and these would be passed on to you.

Please pay R 1198,00 within 7 days before 2022/12/14 via bank transfer to the following bank account:

Account Name:

IBAN:

BIC/Swift-Code:

Bank:

Amount:

Reference:

Bank address:

be2 Sarl

DE62700202700667972744

HYVEDEMMXXX

UniCredit Bank – HypoVereinsbank

R 1198,00

ZA-2022-12-08-[protected]-AS-DN

UniCreditBank - HypoVereinsbank Muenchen

Kardinal-Faulhaber-Strasse 3

D-80333 Muenchen, Germany

Punctual payment is the only way to avoid further costs being incurred.

Upon receipt of payment this case will be closed and no further charges will arise.

The automatic renewal of your subscription has already been cancelled. You can either use your Premium Membership until the end of the subscription period or delete your account.

Please find further information in the FAQs below.

Best Regards,

Martin Bell

Academic Singles Claims Management

Most recent correspondence:

In the above-mentioned matter, we refer to your e-mail from 31.10.2023.

We have already provided you with the full and correct bank details, you should use.

In order to avoid further costs and procedures, we strongly advise you to pay the total amount of EUR 300.59 (ZAR 5'710.99).

You can transfer the open amount to our bank account:

Beneficiary: Themys & [censored] Rechtsanwälte GbR

IBAN: DE [protected]

BIC/SWIFT: RZOODE77050

Bank Account No.: [protected]

Bank Key / Sort Code: 7402 0150

Institute: Raiffeisenlandesbank OÖ Zndl Süddeutschland, 80333 München, Germany

Payment reference: 90RTSHB0

Bank payments will only be accepted in: EUR

For online payments please use the following link: https://pay.themys-dyke.com

Yours sincerely,

Katja Maris

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