Acai Berry
Reviews and Complaints

LIFE CLEANSE, HEATH SCIENCE, HEALTH TIME, FACE FACTOR, FEELWELL, AND CTT SINGAPORE ARE ALL SCAMS! THEY USED MY CREDIT CARD INFO FRAUDULENTLY. I DID NOT SIGN UP FOR THIS PRODUCT OR GIVE ANY AUTHORIZATION FOR 6 CREDIT CARD TRANSACTIONS OF $130. SCAM ALERT! DO NOT EVEN SIGN UP FOR THE FREE SAMPLE! 5 DIFFERENT COMPANIES HAVE MY INFORMATION SOME HOW! AND THE BILLING CAME IN A NAME THAT IS NOT MINE NOR A PERSON THAT HAS AUTHORIZATION TO USE MY CREDIT CARD! ...AND I CAN'T GET THEM TO REFUND MY MONEY! SCAM, FRAUD! BE WARNED!

Adding to my last post: Do not bother threating them with the BBB or a lawyer, or calling a news station as none of this will work, all they will say is "that is your right as a consumer" just stick with the FTC that will get their attention, also possibly drop the real name of their company IOS Marketing and tell them the address that their operating out of...let them know you have done your homework on them...they do not want anyone to know that info simply because they know what they are doing is wrong, maybe they have found some loop hole but people, we need to bring this place down!

i worked at the acai beery breeze call center after 4 hours on my first day i walked out because i couldnt believe what a scam the company actually is...im going to give everyone who is reading this some very valuable information on the company and how to possibly get a refund from them...first of all they do business under the name IOS Marketing, and their real address is 1505 N. Hayden Rd. STE 101 Scottsdale AZ...Everyone who is reading this needs to report them to the FTC (Federeal Trade Commision), and when you call them all you have to say is I need you to refund my money or i will be forced to get the FTC involved...believe me for some reason they really do not want to be reported to the FTC...this works and if enough people actually call the FTC to complain we will bring this company down!

i called there today after seeing the charge on my debit card - i talked to a rep then a supervisor. Agreed, both just said it was the policy and dismissed my misunderstanding at seeing the charge. Even after i admitted that i hadn't obviousley read the terms and conditions properly. I also explained i hadn't even opened the product and would be willing to send it back. They said it was too late. My order was placed 21 days ago
DO NOT PURCHASE THIS PRODUCT!

After checking my checking account on line today, I found that I also have been charged for this product that just recently arrived...a full two weeks after I spoke with the person on the phone about trying Hybrid 7 out for 21 days for FREE. They called me on my cell phone trying to sell me on the offer. I was reluctant, but after being told repeatedly that I would NOT be charged any extra money (other than $3.95) for shipping/handling UNLESS I DID NOT CANCEL with in the Free Trial time frame. I was told 21 days ( I took notes)...when actually it is 14 days on the letter that I received when the product finally arrived. I have only used it 1o days and because the time was different in which I could cancel, I tried 3 separate times over the course of a few days to try and reach someone. I was put on hold and was not able to reach anyone so I could clarify the 21 days vs. 14 days for the trial period and let them know that I had just received it, so I WOULD NOT be charged too early! I called BEFORE I received the product as well, because so much time had passed by and I had still not received it. Again, I was not able to speak to anyone in person as I was put on hold. I should have known better and I will not be doing anything like this again. I can't say that this product even works...I'm a fairly thin person just needing to drop a few pounds and can't see any changes. I will be calling my bank to dispute this as this whole thing appears to be another ridiculous scam! BEWARE !
Cheryl
Mpls, MN

I also agreed to a 3.95 shipping and handling fee for a test trail for Hybrid-7
Diet product, I received 2 jars, but changed my mind so I sent them back first class mail with a signature confirmation request that was on 7/19/09, a A.wagner signed for it 7/20/09.on 7/28/09 I checked online my checking account and there was a charge of 79.99. My bank will be disputing this charge I am also writing to the better business bureau. beware of anything coming from.
421 Leroy Dr. corona, ca. 92879. thats where the Hybrid-7 order came from.
Lucy.

ive called the company more than six times... no answer by the way. ive e-mailed the about 3 or 4 time... no answer.. i am corrently in the 14 trial period. and they have tilled not called me back. i am veryy disapointed in this company but if i find out that they charged me. i will get a lawyer to handle this.

Dear sir/madam,
I bought the following product from http://www.weightlossguide.com/.
I was very much satisfied by the product.It is an trustworthey product. Hope you would use it and get the benifits.Personally i feel that information that is available on particular drug in http://www.weightlossguide.com/ is precise content.. i.e it also contains the uses of that drug that any other site has.
Thanking you .

Me too. I was looking at a bill for a credit card I no longer use and found 2 scam charges on it, one of which is this one. I have probably been charged the $8.51 for the last 6 months without even realizing it. I had great difficulty trying to cancel it today with a person in India who a) couldn't hear me properly and b) couldn't understand my English. This entire Acai Berry thing is such a scam. Be warned, NEVER buy this stuff online. And please do update us on whether or not you can get your money back.
Monica

I have just found out I am in exactly the same situation. About to ring my bank now ... they have taken money out for the past 8 months and I have only just realised what's going on after researching the net. They have changed their names too ...
I hope you have success.
Good Luck.

To: Sandra Nolker

It appears your issue has been resolved. An email has been sent to your email address on file with the status of your account.
We apologize for any inconvenience this may have caused. Please contact us at [protected] if you have any other questions or need any further assistance.

Sincerely,
Supervisor
GNS

I too need a number to cancel this. I have been able to get some (not all) of the charges back however my bank will only cancel the subcription once i do with with E-Savings Club and i have no idea how to go about it!

I have tried to cancel the credit card but the bank tells me this is pointless as the charges will be added to my new credit card if i chose to get one. Please help as am at a lost.

Can someone please give me a contact number for e savings club so i can start to follow up on my credit card charges.

J'ai decide d'acheter Acai Berry Pure de chez naturallabs.fr et je n'ai pas encore une opinion precise, mais comme meme je peux voir les premieres effets comme par ex diminution de l'appétit, alors j'ai des grands espoirs liee au cet produit.

Im asking a complete refund, and the cancellation of the contract.You're sailing some products base on false representations(COLON CLEANSE+ACAI PURE).We're suppose to have a free trial period if we pay the handling .

The transaction have been done in QUÉBEC and the law clearly say you must give a detail offer and you didn't.THERES NOTHING CLEAR ON YOUR SITE!You made a publication to confuse the consumer is not legal to QUÉBEC in the protection of consumer in the articles:54.4, 54.6 and 54.7 your sale is NOT LEGAL.

So i ask you a total refund and the cancellation of the membership within 15 days and i forbid you to add any charge without my autorisation.

g commander simplement les echantillons gratuits le mois dernier il's m'ont bien pris3.32e pour chaque echantillon aujourd'hui ils viennent de me prendre53e63 g fait opposition sur ma carte mais pour le remboursement la banque peux rien faire c geniale qu'on laisse des sites frauduleux circuler sur le net

avez vous ete remboursés?

Salut à tous, avez vous été remboursés?

La même chose m' est arrivé. Que faire et a qui avez vous posté votre réclamation?

pas de reponse pour le mot que j'ai envoyé
c'est inaceptable ce genre de vente sous pression et abusif
il faut que ca cesse je ne veux plus rien recevoir et j, aimerai une adresse de retour
chantal mayer(laval)

Acai Pure
COLON CLEANSE ELITE

À qui de droit,
Je demande un remboursement immédiat et complet de toutes sommes autres que le 5, 95$ de frais de livraisons et l'annulation de votre contrat, car les produits ont été vendu sous de fausses représentations. ( Colon cleanse elite) et (Acai Pure).
Les transactions ayant été effectuées au Québec, la loi sur la protection du consommateur s'applique et elle dit clairement que le commerçant est obligé de fournir une description détaillée de son offre.

À aucun endroit sur votre site il est clairement indiqué l'offre ailleurs que dans le texte légal des termes et conditions, qui en passant, a déjà la case d'acceptation cochée. De plus, même si on fait la lecture du texte des conditions, le montant qui sera facturé si nous n'annulons pas dans vos délais prévus est le seul chiffre du document qui est écrit en lettre. Façon de faire qui visiblement trompe l'œil et la vigilance du client. Votre annonce est subterfuge!

Tel que le prévoie la loi du Québec, je vous demande donc le plein remboursement (les 2 produits recu NON-commandé que je vous renvoie et tous les autres facturés), en plus de l'annulation des contrats dans un délai de 15 jours suivant la réception de ce courrier. De plus, je vous interdis d'ajouter quelque montant supplémentaire que ce soit sans mon autorisation préalable.

Envoyez moi le RAM (numéro de retour pour le remboursement) et cancelé mon (Abonnement)

Myriam

OBJECT: CANCELLATION OF THE CONTRACT

I'm asking a complete refund, except the 5.95$, and the cancellation of the contract. You're saling some product base on falses representations (colon cleaner + acai pure). We're suppose to have a free trial period if we pay the handling but right now you're charging me for something that I've never received.

The transaction have been done in Quebec and the law cleary say that you must give a detail offer.

There's nothing clear on your site. The only place we can see the real offer is in the terms and conditions, check even if I didn't read it, with the charge write in letter to confuse the consumer.

As it says in the law of Quebec, I'm asking you a total refund and the cancellation of the ''membership'' within 15 days and I forbid you to add any charge without my authorisation.

Myriam Turcotte
St-Nicolas, Québec
mimirouge@hotmail.com

Avis
20 aout 2009
acai berry et colon clease power

Objet : Demande d'annulation et de remboursement, (Référence; nº commande)

Par la présente, soyez avisé que je demande l'annulation du contrat ayant pour objet l'envoi d'échantillons gratuits et le remboursement de toutes les sommes payées, soit 95.48$ et 95.45$ le 11 juillet et 95.56 et 95.56 le 26juillet 2009 pour des produit que je n'ai jamais demandé, incluant les frais d'expédition et de manutention, dans les 15 jours suivants la transmission de cet avis. Cet avis vous est transmis en raison de vos manquements à la Loi sur la protection du consommateur du Québec notamment aux articles 54.4, 54.6 et 54.7.

En effet, vous ne m'avez pas divulgué l'ensemble des renseignements requis par la loi. De plus, les sommes débitées sur ma carte de crédit ne correspondent pas à celles que je vous ai autorisées à percevoir, soit environs 12$ pour les échantillons.

D'autre part, selon la loi, les informations requises auraient dû être présentées de façon claire, ce qui n'a pas été fait.

Par ailleurs, je désire vous informer que les produits, tels que reçus, sont à votre disposition; veuillez donc me fournir une adresse au Canada et m'aviser par écrit de la procédure à suivre pour que le retour des produits s'effectue à vos frais sans que j'aie quelque somme que ce soit à débourser.

Espérant le tout conforme;

Valérie Jalbert
10 a rue hélène Riviere du loup G5R 4A4
[protected]
angel009_770@hotmail.com

Valérie Jalbert

Pureacaihelp is a total scam. They do not refund your money. I too have been trying to get my refund back since 6/02/09 and keep getting the run around. I think we need to get the FBI and the BBB involved in recovering our money, because this company should not be allowed to get away with this! DO NOT under any circumstances order from pureacaihelp.com. In addition, when you call there is not anyone that speaks fluent english. I am totally disappointed and angry that a scam as I have described is still thriving after they have hurt so many people finanacially.

Yes I did the same thing. I ordered the acai berry for a free trial. When i recieved the supplement there was no paperwork with it .SO no way to call and cancel anything. MY credit card bill came with two charges on it in one month with a phone number to a customer service place. They wouldn't give me the name of the company. I think that is a red flag.! I had no email confirmation even after the order was placed. So there was no way to cancel it without a phone number to call.The only way I got a phone number was with my credit card statement.They said my next order of supplement was it the mail. DO NOT DEAL WITH THIS COMPANY IT IS A SCAM! I am going to dispute the charges that is for sure! arizona

I also fell for this scam. I cancelled, then they said they would refund my money 3 times, and I have yet to receive a dime back from them. They told me to just return the product WHICH THEY NEVER SHIPPED TO ME, and they would refund my money. I sent in the UNOPENED ORIGINAL BOTTLE WITH USPS CERTIFIED MAIL DELIVERY which I confirmed was received. WHEN THEY ANSWER THE PHONE, IT'S THE SAME STORY, IT WILL TAKE XX DAYS TO PUT IT IN YOUR ACCOUNT, THEN NOTHING HAPPENS! DON'T BUY FROM THEM! IF YOU HAVE, CHANGE YOUR DEBIT CARD AND/OR CREDIT CARD IMMEDIATELY so they can't keep RIPPING YOU OFF!

I made the mistake of taking advantage of the free offer too. After paying the $3.45 shipping with the card and authorizing it, thats when I read the agreement letter. Luckly I used a debt card that only had $30.00 in it. I received the product and immediatly called them. Finding the phone number took a while. They hung up on me 3 times before finally answering. And when they did finally answer, while talking to her she hung up on me again. I called back, same lady answered and she actually talked to me after I told her she hung up on me. I told her to cancel my prescription and gave her my order number. She said the account was cancelled. After hanging up, I went to the web site of the card and sure enough two charges were billed to the card. One for $84.00 and one for $39.00 Both were denied by the bank. I really feel lucky I used this debt card and not my regular credit card. This has taught me a very important lesson and I hope other people read this forum before ordering.

I thought it was a free trial, only to find out they charged me 79.62, 17days later. I called and cancelled and was told if I returned the unopened bottles they would refund my money. Now get this they charged me again 3 days after I cancelled 39.95. When I called and asked how that could be they said I cancelled at 11:00 on tuesday and they charged me at 10:00 on tuesday, it had already gone through they said. Unbelievable! I'm going to get a notorized letter stating that the bottles were unopened and overnite it. Then we'll see. Sure wish I had a lawyer in the family!

Has anyone here actually succeeded in getting a refund for the Acai Berry weight loss products? I'm going to try to mail it back to 3007 Greene St., Hollywood, FL 33020 but I doubt that I will get one.

I called this morning and cancelled my order. I waited on the phone for a short period of time before I spoke with a live operator. Communicating was difficult because I could not understand her. She agreed to cancel my order but not without asking why I wanted to cancel. I was given a confirmation number to verify I cancelled the my order. I just went on-line and checked my bank account, while I did not see any unauthorized charges to my account after reading the comments posted here I am still concerned. If they are operating in the State of Florida I suggest we report them to the Office of the Attorney General Consumer Fraud Division.

The one good thing I can say about this "company" is that they did credit me the money they billed! Make sure you get a confirmation number for each product you send back and when you do mail it, make sure you send it First Class Mail. This way you can track it. Knowing this "company" they will claim they never received the parcel.

I was told today by Kim A-238 the company name was BarryFolgers. I think the call center is in China not in the U.S. I have total charges of $484 and change on my account. The credit card company finally agree to put the shipment I received yesterday in dispute. I have packaged everything up and will ship it out tomorrow morning requesting confirmation of delivery. I would call the police but have no clue what to tell them. Do I just tell them what happened to me regarding the charges?

What a massive scam this is. I am very doubtful the company is even in the U.S. The products arrive in a plain white without a company name on it. Inside the box are he supplents with a laminated brochure. On the back of the brochure there is no company name just the name of the product with a dom com that isn't legit. There is no invoice inside. Trying to get in touch with them via the phone is a nightmare. I've had operators pretend they cannot hear me and hang up. Calls have been disconnected in the middle of a conversation. I spoke to live chat and while speaking with them called the phone numbers the live chat operator gave me. The intial phone # they provided me was to a singles hotline! I then received another phone number which did not work and finally got a 3rd phone number and spoke with an operator. Live chat and the operator on the phone both gave me different answers regarding returning product. The live chat operator said she only had information on the intial 99 center offer and I could return that. Ha! She had no information about the 2nd order they shipped me. Kim who I spoke to in customer service said I could return it. She had no clue what the refund would be. She told me the refund department would determine that. I asked to speak with the refund department was told no. When I kept pressing the issue she said I'd get a full refund of the purchase price. I am going to return the product but I have no doubt that will be a scam too.

This is a scam...or at best the worst customer service ever. Debated about placing online order, completed the info then canceled before placing order when i read the automatic shipping information. I was called about a week later by a company in Pheonix, Az saying that had my information and wanted to know if I was interested. I said yes but was opposed to the automatic shipping. She said she could plave an order and then cancel the account, preventing further shipments. I was charged the $29.95 but never recieved the product. They have order information at a website "Myordersupport.com" which had tracking information for my order but turned out to be an invalid shipping address. Multiple calls and still no credit or product.

thank you guys for this helpful information. I think I just been scam DAMN. I try calling but i said what the hell I, m calling the bank better, I think everyone here should call their bank and explaining what happen to there account..

I ordered the pills due to the free trial period. I was only to pay $o.99 for shipping and handling for each bottle. Well I never received anything from them and my credit card was charged $86.42 for the Acai Berry Detox and $79.95 for the Life Cleanse a total of $166.37. I called them to get my money back and they are telling me that I have to send the product back in order to get a refund. I have no product to send back to them because I never received it, and they claim they delivered it. They gave me a time and date, but I'm not even home at the time they claim they delivered it. So as far as I'm concerned it was delivered to a wrong address and now I'm paying the price for their stupidity. This is ridiculous.

I ordered the free trial for acai berry detox and Life cleanse from the website sending £3.95 for both products postage, since I have received both trial products.

After going into my bank account I noticed two amounts of £74.98 taken out which amounts to £149.96. This was not authorised by me and I would like my money re-imbursing please as soon as possible as I am a pensioner and cannot afford this price.

Please advise.

Hi !

I you write because I want to cancel the order of ACAI BERRY DETOX and LIFE CLEANSE . I want to CLOSED my two compt. I dont want to receive your products or similar products and products or promotions of the others compagny. My customer number is : [protected] My order number is: [protected] for Acai Berry Detox product My customer number is : [protected] My order number is: [protected] for Life Cleanse product.

Thank you very much !
P.S.: Please write-me a confirmation for my cancellation at : Isabelle Thibeault
270 rue Beaudoin app.1
Sainte-Thérèse
QC
J7E 4S9
CANADA

I almost got caught in this but luckily read the fine print. I called within the 15 days however the customer number on the website and the invoice was either disconnected or never answered. I searched the website again and found another number which I called (on 3 Sept) and cancelled with no more charges to my card. On receiving my phone bill the number I called (which was supposed to be in the UK) was actually from the Slovenia Republic. The number I called was [protected] from Australia so may have to be altered depending on your country. Hope this may help someone out.

I ordered the Acai Berry Detox and Life Cleanse through an ad on the Internet on 7/22/09. The next day or so, I decided to cancel the order due to friends who had problems with billing. I have now called 3-4 times regarding this. However, they have deducted from my Visa Check card $87.53 which they guaranteed would be returned to my Visa card.
I spoke with Ray VIP 066 or cancelled my order and gave me a confirmation number of 1699851. Since then, I called three more times, the most recent today when I demanded to speak to a supervisor who told me that I have to return to the product to receive refund even though I cancelled it the end of July. Yesterday, I received the colon cleanse which I retured to day. The supervisor gave RMA numbers to put on the package. She says the Acai Berry Detox was mailed to me yesterday even though I cancelled it the end of July. After I return this with the RMA number on the package I will be refunded. I am very disappointed in this process and understand why my friends warned me not to do this and the reason for cancelling. I can buy this product at my local Health Food Store for far less.
HELP! Joann Bobko

I have been charge for something I didn't asked for.So I would like the refund of £82.95x2=158.00

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

Ive had the same done to me how do you stop it?

LIFE CLEANSE, HEATH SCIENCE, HEALTH TIME, FACE FACTOR, FEELWELL, AND CTT SINGAPORE ARE ALL SCAMS! THEY USED MY CREDIT CARD INFO FRAUDULENTLY. I DID NOT SIGN UP FOR THIS PRODUCT OR GIVE ANY AUTHORIZATION FOR 6 CREDIT CARD TRANSACTIONS OF $130. SCAM ALERT! DO NOT EVEN SIGN UP FOR THE FREE SAMPLE! 5 DIFFERENT COMPANIES HAVE MY INFORMATION SOME HOW! AND THE BILLING CAME IN A NAME THAT IS NOT MINE NOR A PERSON THAT HAS AUTHORIZATION TO USE MY CREDIT CARD! ...AND I CAN'T GET THEM TO REFUND MY MONEY! SCAM, FRAUD! BE WARNED!

Free Trial was offered with hidden terms and conditions. Unauthorized credit card billing practices are used. No valid cancellation procedures are available. No valid customer sevice available. Fraudulent claims under advetising are being used.

yeah i figure they would charge the card immediated, thats why i bought a prepaid card, and charge it to that, so if there anyone out there that haven't done it yet, thats what you should do, and for the rest of you, i really feel bad for you, and the only thing i can tell you is never charge any promotional item to your card, get a prepaid and if it don't accept the payment from that, don't do it.

The same thing happened to me. I noticed the charge of $83.95 on my account yesterday and immediately called my bank. I called Acai Breeze/Colon Cleanse 3000 and spoke to a cust svc rep. I tried to dispute the charges, but felt really stupid after I went back to the site and read the Terms/Conditions at the very bottom of the page. I will never, ever order anything online again without fully investigating and reading every inch of the site. I blame myself, BUT I do feel Acai Breeze is mis-informative in their advertising. The terms/Conditions are as follows:

Member User Agreement

You must read and agree to these Terms and Conditions before placing your order for the Trial of Acai Berry Breeze at www.acaiberrybreeze.com. By placing your order for Acai Berry Breeze on www.acaiberrybreeze.com you agree to be bound by the following Terms and Conditions:

Product Disclaimer

I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Acai Berry Breeze is not intended or to be used to treat any type of medical condition.

WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.

Acai Berry Breeze Healthy Diet Plan:
Please take a few minutes to read the following as when you purchase the Acai Berry Breeze Trial you automatically accept the following terms and conditions.

Try Acai Berry Breeze Risk Free! When you order the Trial of Acai Berry Breeze your credit card will be charged $4.95 for shipping and handling of a 1 Month Supply of Acai Berry Breeze. You will have 14 days from your original purchase date to decide if Acai Berry Breeze is right for you. If you are enjoying Acai Berry Breeze do nothing and at the end of your 14 day trial period you will be charged the low rate of only $83.95 for the bottle you received. If you find Acai Berry Breeze is not right for you, simply cancel within 14 days of your original purchase date and return the unused portion within 30 days of original order date and you will not be charged.

Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another fresh 1 month supply of Acai Berry Breeze and your credit card on file will be billed the Member's Only price of $83.95 plus $4.95 shipping and handling for a total of $88.90. That's 28% off the regular price for a 1 month supply of Acai Berry Breeze. You may cancel your membership at any time by simply contacting customer service. Please remember, most customers see most noticeable results by using Acai Berry Breeze consistently for 3 months.

You may contact our customer service department via postal mail, email, or by using our toll free phone number.

Toll Free Customer Service phone: [protected]

By being an exclusive member of the Acai Berry Breeze Healthy Diet Plan you will be entitled to discounted offers and promotions that only member's receive. There is no obligation to remain in the Acai Berry Breeze Healthy Diet Plan and you may cancel your membership at anytime by contacting Customer Care.

Limit one Trial of Acai Berry Breeze per household.

Acai Berry Breeze 100% Satisfaction Guarantee

I understand that if I am not fully satisfied with Acai Berry Breeze that I may cancel my Acai Berry Breeze membership at any time.

Return Address:

Acai Berry Breeze
3370 N. Hayden Rd.
Ste. 123-180
Scottsdale, AZ 85251

Returns cannot be accepted after the trial period.

yah, I had this, same thing happen to me. I just looked at my online banking, and its in the holding on my bank account. I am going to call my bank first thing in the morning, and tell them this is a fraud. and decline this charge of 83.95 Hopefully I won't have to cancel my debit card again. but if I have to then I will. But this charge is not fair. I"ve had this done before, when I ordered a book online, they then charged me a membership fee. that i didn't even sign up for, needless to say, I did get the charge reversed. Thank goodness, but I had to cancel my debit card. This is Fraud! Something definitely needs to be done about this. This is Plain WRONG! They pull you in, to get you to try something, and then WAM charge, whatever they want. to your credit card. and pull out Money, how ever they want . Without your Consent, and letting you know. That they are going to charge you more money for something you just wanted to try. This FRAUD. You can email them, and i will, I just called their number, its after hours, and you can email them, is
support@acaiberrybreeze.com I'm going to slam with an email they'll never forget. I"m going to send this to the Better business bureau. This is plain WRONG, . You can't order anything anymore, without, some other charge getting on your card. LIke they have the right to go ahead and charge another charge. Something has to be done about this.

SAME THING HAPPENED TO ME.. ANYBODY GOT THEIR MONEY BACK?

I noticed all of your complains but how can we warn people before they also get it. I want to make their name MUD! What they are doing is a scam and someone needs to stop them.

I just talked to the company. I argued with the guy on the phone who said the charge was shipped on the 15th, and then he changed his story and said the bottle was shipped on the 12th. I called him on his lie and he said he talked to his supervisor and they would refund me $44. It would take 4 to 5 business days to hit my account. The original deal on the internet said it was a thirty day free trial, now he says it is a 14 free trial. This company is listed out of the Caribbean. Their calling center is in Scottsdale, Arizona. Lets spread the message, don't anyone buy this stuff. It made me sick and now they don't want to give me any of my money back. Will wait to see if I get any money.

I have only ordered the sample and now A BILLING OF 83.95
I will cancel my card if this is not recended and credited back to my card.

Charles Haddix
921 Espinosa Road
Woodside, Calif 94062

EXACTLY THE SAME. VERY UPSET!

My complaint is EXACTLY like the one above. This was not authorized - and it just showed up on my statement.
I'm verrry angry.

Signed up for the free trial for both products at cost of £2.95 each. Was horrified to find two debits for £126 each for company called Ageless Skin. Have tried contacting them to no avail but bank have put a stop on it and are looking into fraudulent way this company is operating under. I have had automated email reply when tried to contact them. Something needs to be done to stop them now.

I ordered a FREE trial offer of Acai Berry and also Colon Cleanse for a surposed postal fee of $2.99 ea
I received the FREE trials but got my credit card stat thru and found they have also hit me with $130.38 charge for each of these items (60 caps each bottle)
total of $260.76. I have received nothing else barr these surposed free trial size bottles.
Ripped off badly... NOT HAPPY JAN ... SLIME BALLS

I recently saw an add on msn and clicked on the link. It offer a free sample of Acai Berry Detox and Colon Cleanse. All you had to pay was the shipping. It came in one week just after I had left for a 2 week vacation. When I returned I found that not only was I charged for the shipping on the free samples but also 2 weeks after the purchase I was charged $112.39USD for each of the 2 orders. I made numerous threatening calls about it and finally a month later I was able to get my money refunds in USD. Because I am Canadian and with exchange converstions rates and extra charges I ended up paying approx $30.00 CAD for my free samples.

Please be aware of the fine print in the terms and conditions link because the documents that are sent for confirmation of the order do not mention that they will be charging you extra in 2 weeks. I WILL NEVER DEAL WITH THIS COMPANY AGAIN.
Disatisfied customer.

I order a "free" 30 day trial for only 4.99 shipping and handeling. 16 days later there is a charge for 83.95. When I call and complain they said I should have canceled my "free" trial within 14 days returned all unused merchandise and then I would have been refunded my money. I never once when I was signing up for the "free" trial had to agree to any terms or conditions but looking on their website and specifically clicking on it, it does say I need to cancel. It was just shady buisness and no one else should ever try this so called "free" trial.

I too fell for this free trial for one month. They took out of my Visa $4.95 plus $0.5 on 7/24/09 I ordered this they said it would arrive in the 28th. Never happend and came on 8/1/09 Reviewing my bank account my husband said what the heck it ACAI Berry. I told him and he said you paid $83.95 and $0.84 for one bottle? I said now just the sample bottle is all I was to be charged for and that was $4.95 +$0.5 Then I was to cancle in 14 days. Well it has not been 14 days and they had no right to charge me for this bottle or another that may be on the way. I have been calling and emailing and no answer. I want my money credited back to my account right NOW!

I ordered this product and it took a couple of weeks to arrive. I saw nowhere the information stating 14 day trial and call to cancel within this time frame or you will be charged full price. I only had the product a few days before the 14 day trial period was up. I went to web site and got phone number to call and called to cancel any further orders, but was still charged the full price for the (FREE SAMPLE). I notified my credit card company first & was told they could do nothing about charges, and advised me to contact this company and cancel any further orders.

I cancelled and returned everything to this company as soon as I got it in the mail and yet I've been billed to date $ 262.74 on my credit card, they keep sending and billing me. I called them two times today and both times I was told we don't give refunds and then they hung up on me. I need help to get my money back and stop the shipments. what is one to do with a rip off company, I'm ready to drive there and kick some butt I'm so mad. How can they do this and get away with it. I need help here.
my email is cshepard49@yahoo.com
Craig

I ordered this thru an ad on the internet - it said it was $1.99 the next day someone called me and said it was forty some dollars I said I did not want it and they said they would cancel my order - after a week or more went by I recieved it in the mail today 9-8-09 I tired to call the telephone number and nobody ever answered kept getting a recording to wait on the line for longer than 10 minutes. Do not send me anymore of this - I want to send this back.

As of 9/15/2017 I have yet to receive the trial product, which is still deducted from my account. And also the 4 bottle additional of $127.00, which has not been refunded. No product was ever received. I contacted the business and was able to speak to someone whom stated the issue would take 3 to 5 working days for the refund to happen. It has not happened, and I am left with no products due to the cancellation, but never had my account credited for the money debited. The number for this company is [protected]. It is a scam, and if I do not receive my account credited within the next 10 business days, I am going to an attorney.

Thank You,
Tina Pacheco
tmpacheco33@comcast.net... Please contact me ASAP...

This is a total scam. Buyer beware. I learned my lesson the hard way. The trial for this product starts when your credit card is charged. Not from the date that you receive, if you receive, the product. So you may only have a few days to "trial" the product and call to cancel your memebership. This is a very deceptive company. They do not have a refund policy and so you are stuck with the $83.95 charge if you do not call within the 14 days. They are sure quick to charge your card on day 15. The charge showed on my card today. I also ordered the colon cleanse 3000 and my card was chared 2 days after the acia berry breeze for the shipping costs. Thank God for that because I was able to cancel that membership before I got charged another $83.95. I never received my product, yet I am still accountable. They offered to ship me another bottle which I did not want, but was still responsible for the $83.95 because of the "fine print" that most people do not read or in my case did not see. Please read these posts before buying and save yourself the hassle of dealing with these unprofessional people. They are very rude and when you ask for a supervisor they tell you to call back and wait 40 minutes or a supervisor will call you back. They called back alright, just to tell that I agreed to the revolving charge on my card after the 14 day trial was up. Somehow I managed to get $50.00 back with lots of arguing. It's my responsibility to follow-up with the post office regarding the loss of the package I'm accountable for. Please do not use this product. They are making a mint of poor souls looking for a quick way to lose weight. Not worth the hassle. They have no website to go to, no confirmation email is sent incidcating your purchase and the only phone number that I found was after I googled the company that showed up on my credit card statement. That website only gives you an email address and phone number, nothing else. Do not make the same mistake I and so many others have made.

I ordered Acai Berry Breeze 8 days ago, 8/11/09, and have not received the product yet. Toaday is 8/19/09. When I found out that you have 14 days to cancel the order, I tried to call the number given to cancel and could never get in. Mind you, I have not yet received the product, but I want to cancel right away. I have been trying to call for about 4 days now. I will continue to try and call.

I made an order for the Acai Berry Breeze #622225, Because the offer stated that it was a 14day trial. well when I called my bank I see that company has taken $127.00 dallas from my account. when it should have been only $4.98 for S&H. I made this order on 06/25/09 it hasn't been 14days. when I tryed once i did get someone on the phone which takes forever to hear a human's voice. the person(lady) informed me that I could not get my money back If I canceled. The offer is a Lie, and I want my $127.00 replaced into my account.

I ordered and postage of $1.95 for a free trial bottle of ACAI BERRY BREEZE. Approximately 10 days after I receved the bottle they have debited my debit card for$87.13. When I call them they say they have not done this. On my bank statement it says Rain Forrest Berry. Please tell me what my next step should be.b2dd3

Message on facebook from me to my friends, stating that I lost 11 lbs. in 4 weeks, is a lie. Please remove that message at once. Lucy Piccinino

All my friends on facebook received a false message stating I lost 11 and 1/2 lbs. in 4 wks. while taking your product. I am 80 yrs. old and I am going to follow through to find out what can be done to stop your scam. I have notified my friends of your company's lie. Take that message off of my facebook space. Lucy Piccinino leonardpiccininoatt.net

I would like to say that I totally agree- first I didn't even order anything from them not even the free trial - I can't even find a number to call them - I have found 3 numbers and not one of them works - what can be done? I have called my bank and have cancelled all my cards and check cards - hopefully this won't happen again. I have never had anything like this happen to me before - I just can't believe that they can just go into your account an withdraw monies. How has your charges gotten up to $500.00 - why don't you cancel you bank account and start with a new one - I know that it will be a hassel but I think it might be your best option. I may get stuck with paying the $89.31 but they won't get anymore out of me! Good luck and hope you can get out of this mess!

I couldn't get through anybody for me to try cancellation of the products named above and even tried their phone number which is just a fake...what a scam I got my seldf so now what I would like to know is I did into and would love to get out of...now what I would like to know is I did phone Total Planet Ltd. and they did cancel everything for me and I would like to know how accurate is Total Planet Ltd. are they for real that they will cancel my subscription to Acai Berry etc...
they even gave reference numbers for both article ordered...did anybody else went through Total Planet.Ltd...
asking to make sure it is not also a scam and yet why a Toronto address when we placed our order it was in the Ukraine a scam site...am really want to make sure it is for real that they unsubscribed and that they will reimburse me.
CAN SOMEBODY HELP ME TO RE_ASSURE ME THAT everything will go as I was told my Total Planet.Ltd.
PLEASE I NEED TO KNOW A.S.A.P. i WANT THAT PERSON TO TELL ME THAT TOTAL PLANET IS NOT A SCAM, PLEASE AND THAT THEY NEVER RECEIVED ANOTHER SHIPMENT...

THANK YOU FOR YOUR KIND COOPERATION.

I placed an order I did not cancel my order til after the 30 days . I was sent another order then I relized I was being charged several charges plus a 87 $ fee I called and cancelled my order they still shipped another order out and took payment from my account, I had to argue to get a rma # to ship back the product. which I shipped back both unopened bottles plus the used bottle. I was told that i would get 1 refund because it was shipped in one item w/ one rma # . I just asked about the refund for the other product. I was given the 30 day agreement cancellation term . which is fine. I still cancelled my order and return all of thier product I would like refund for both bottles not just for one bottle.if you could help me in this problem I would greatly apprieciate it. any other item I have recieved would send you your money back for any unused portion. thank you, Georgeann
you may contact me at gstangle67@yahoo.com

i had order a free trial of their product and like so many other complaint's i am now going through the same visicious cycle of getting nowhere with this company. they charge my account twice for a product i did not authorised. causing my account too be overdrawn. i have tried too comunicate with their so called none engish speaking customer reps but got nowhere their supervisor( if that what u want to call her could not explain too me why there company charge me twice. she would not even give me a pyshicle address of there company or where they where located i am sitting here with my bank statements showing proof of there ripp off scam that got going on, and all she would say is we deposit the money they in fact withdrew the money they have no higher up's in this company too talk too can any one please give info on the owner

I just got stiffed with the same .99 offer. I received the order and due to health reasons and Christmas I didn't open the box nor read the fine print about being billed after 14 day trial period. Imagine my surprise when I received another box in the mail! I was able to get thru Customer Service and was told it was too late to get a refund for the first order but they would give me an RMA number to send back the second order. I hadn't received my Visa bill so I didn't know that I was charged $79.62 for my "trial" order. I did receive an email stating they were going to credit my Visa for $79.62 for the second order. When I called Customer Service to complain about the charges on my Visa bill, I was told that the website states that after 14 days you get charged for $79.62 and $3.95 shipping for each order. They would only credit me $79.62 and refused to take back the second order and now I'm stuck paying $79.62 + $3.95 shipping for my "trial" order that I thought I was paying $.99.

Stay away from this company or you will learn the hard way by paying way too much for a "trial" offer. When I threaten to stop payment on my Visa I was told they have it posted on the website so I would lose and owe the money. ;-(

I too placed an order for Acai Berry Deotx on July 8, 2009 and a S&H charge of $3.95. Today is July 14 and not only have I notg received my product but I have 4 charges on my bank account. There are $1.95, $2.00 and 2 mysterious charges for $.06. Not a big Deal but they are running up extra chares on my account for no reason. The costumer service person I spoke was extremely rude and said that since she did not see the charge over on her end there was nothing she or the superviser could do for me. I told her to put them on and I would wait. After 32 minutes on hold, I spoke to a supervisor who finally gave me a fax number of which to fax over my bank statement. He said it would be taken care of in 1-2 business days. BUT WAIT...Thats not the end of it.

When you place your oder for the free trial, in the FINE PRINT BELOW it states that on the 14th day following your order date you credit card will charged the full $83.31 for the next nomths supply. SO WHERE IS MY FREE TRIAL? I still have not rec'd my 1st bottle and the 14 days are up on July 22. The customer service rep said that my order had not yet been shipped and could not give me a delivery date. What kinda #$%2 is that?
The superviser then told me it HAD been shipped out on July 10th and it took 3-5 business days to arrive. He then extended my free trial time and added another 10 days to August 1, 2009.

An ABSOLUTE headache. I am glad my daughter was still napping at the time because I was definitely about to jump off my rocker (in so many words). DO NOT RECOMMEND this to anyone. MAJOR HASSEL :(

Stay away from these companies. They will hide behind other names and products. Be very, very careful. These companies are scams and cheats.

FWM Laboratories
2040 NE 163rd, Suite 305
North Miami Beach, FL 33162
[protected]
[protected]

Acai Berry Detox (Same as FWM Labs)
3007 Greene Street
Hollywood, Fl. 33020
[protected]

Real Technology Labs
970 W. Broadway, Suite 83
Jackson, WY 83001
[protected]
[protected]
[protected]
[protected]
[protected]

Acai Berry
127 NW 13th Sreet, Suite #4
Boca Raton, FL 33432
[protected]

Advanced Acai
5300 Ontario Mills Pkwy, Unit 400,
Ontario, CA 91764
[protected]–3083

Berry Max Products
1435 East Venice Ave. # 257
Venice, FL 34292
[protected]

Max Colon Products
10088 6th St. Suite G
Rancho Cucamonga, CA 91730
[protected]

Pure Nutrients
3280 Suntree Blvd
Suite 101
Melbourne, FL 32940
[protected]

Other numbers:

[protected]/[protected]