Acai Berry
Reviews and Complaints

The company posted an unauthorized charge to my credit card of $79.96 after I had requested and received a free sample of Nature's Best Acai Berry Supplement. I did agree to shipping and handling charges of $4.99 but then 2 weeks later the unauthorized charges showed up on my charge card statement.

I ordered a 30 day sample of Nature's Best Acai Berry for the advertised cost of shipping at $4.99. Now I have a $79.00 charge against my account. I did not authorize this charge and wish to have this charge removed from my account.

I ordered this product as well. Not only did they charge my account for the $79.96, but they also charged me $29.95, and $2.95 for some other things they said I ordered. (I did not). So I called and for over an hour I fought with them to refund my money and I would send their stupid pills back to them. But of course, their computer was still trying to download a confirmation number and they said they will email me the confirmation number. I won't hold my breath for that. The funny thing is each transaction on my statement has a different phone number but I got the same person. One of these numbers was in Nevada, and the others were in Utah. There really needs to be a law against this. I learned a valuable lesson. I will never do this again.

Then, not only do they use a Celebrity name on their website to sell their bogus product but this morning someone said they are now using a fake Amazon.com website to sell it!

BUYER BEWARE!

Also on this website:

Two dietary supplement marketers that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law. With the increase in Internet marketing, the FTC staff has issued a report providing guidance for marketers to help them avoid deception in making online "negative option" offers. (With negative option marketing, a company takes a consumer's silence or failure to cancel as acceptance of the offer and permission to bill them.)

Found on this website:

Natures Best Acai Berry

Pure Acai Berries
Posted: 2009-02-11 by sam

SCAM SCAM SCAM

Complaint Rating:
Company information:
PURE ACAI BERRIES
Oak Hill, West Virginia
United States

I AM 61 YRS OLD AND WHAT A FOOL I WAS, TO FALL FOR SUCH A SCAM AS THIS COMPANY HAS, ONE MINUTE AFTER I HAD FILLED IN THE FORM AND GAVE THEM MY DEBIT CARD NUMBER, I KNEW IT WAS A SCAM... I CALLED MY BANK AND TRIED TO HAVE THE PAYMENT STOPPED, THEY WOULD NOT DO THIS FOR ME.. I WAS TOLD CANCEL YOUR ORDER OR YOUR DEBIT CARD... I HAD ALREADY READ THAT YOU COULD NOT CANCEL THE ORDERS, FROM READING COMPLAINTS, ONLINE..SO I HAD TO CANCEL MY DEBIT CARD... I COULD NOT LOOSE ANY BIG AMTS . OF MONEY..
MY SON WORKS FOR THE FBI, AND WHEN I CALLED HIM, AND TOLD HIM WHAT HAPPENED, HE SAID TURN IT IN TO THE FBI, MOM..SO I BEGAN MY PLAN, I CALLED THE NUMBER AND ON THE SECOND TIME THEY ANSWERED, I TOLD THEM HOW ANGRY I WAS TO BE SCAMMED, AND THAT I HAD ALREADY CANCELLED MY CARD, THEY COULD NOT CHARGE ME ANYMORE, I INFORMED THEM I WAS TURNING THIS IN TO THE FBI.. AND THE NEXT 2 DAYS, THEY CALLED ME ON THE PHONE, FIRST TWO CALLES I DIDN'T ANSWER, NOT KNOWING WHO IT WAS, THIRD CALL I PICK UP ON.. THEY ASK FOR ME BY NAME AND ASK ME IF I KNEW THAT I WAS ENROLLING IN THEIR CLUB, WHEN I ASK FOR THE FREE SAMPLE, I SAID NO, NO.. AND REMINDED HIM THEY COULD NOT GET ANYMORE MONEY FROM ME... I THEN EMAILED THEM WITH THE FACTS THAT I DISCOVERED ON THEIR WEBSITS, WITH PROOF THAT THEY WERE SCAMMING PEOPLE... WELL THE NEXT DAY THEY CHANGED THEIR SITES.. REMOVING SOME PICTURES OF A GIRL CLAIMING TO BE TWO PEOPLE WITH THE SAME STORY OF WEIGHT LOSS.. BUT I HAD ALREADY COPIED THESE PAGES.. AND ALSO COPIED THE LATER, WHICH I AM TURNING OVER TO THE FBI.. I FEEL FOR ALL YOU, JUST AS I FELT FOR MYSELF, KNOWING WHAT THOSE KINDS OF WITHDRAWALS FROM MY MONEY, WOULD KILL ME.. I FEEL VERY GLAD THAT WHEN I STOPPED MY DEBIT CARD THE 5.95 WAS THEN PUT BACK IN MY ACCOUNT, BUT I PAID 30.00 DOLLARS TO STOP MY CARD... I WANT THIS MONEY BACK FROM PURE ACAI BERRY... PLEASE STOP YOUR CARDS FOLKS ... WE NEED TO STOP THESE SCAMS..

Thats because you are a ###.

This would not happen if you canceled within the course of the trial period. Stop this company from ripping off your hard earned money by calling fwm at [protected]. Better be cautious the next time your shopping online. Never trust people easily.

THIS IS A RIP OFF! WENT TO THE ATM AND $87.13 WAS DEBITED OUT OF MY ACCOUNT THAT I DID NOT AUTHORIZE! "FREE TRIAL" IS A SCAM! CALLED AND THEY GAVE ME A BOGUS 800 NUMBER TO CALL..
CALLING MY ATTORNEY TODAY!

Valued Customer,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Included in these terms was all of the shipping, billing, and trial length information for not only the acai berry supplement but also the same information for the other risk free trials that you were agreeing to participate in. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

I went to Buy a free trial that was suppost to be 4.99 and they charged me 79.99 on my account as well as the 4.99! Then I noticed another charge on my account from lifestylefit.com which I never even went too shortly after I ordered the Acai berry from Natures own! This product is the only thing I have ordered since Christma! This is a scam, I'm working with my bank to see if they can help but so far no luck..

ordered free trial for $4.79 which was for 30 days and two weeks later was charged $78.96 on my credit card. There is no telephone to file complaint. This is definietely false advertising and a rip off.

Does anyone know how to contact the Natures Best Acai Berry Supplement company?

I ordered the trial sample as well and immediately cancelled the auto-ship the same day that I ordered it. I even called and spoke with a representative of the company and they confirmed that it was cancelled. Well, guess what, almost one month to the date of ordering I received a new bottle of Natures Acai Berry and my bank account was hit with an $80.00+ charge.
I called the above number on January 26th. The message states that they are closed due to the Holiday's.
What Holiday? Is this not America? What Holiday? I would like some satisifaction, please contact me.

Yes Call [protected] I Got through and had my name removed from the list.

did you ever get it figured out? same thing happend to my girlfriend last month. Dealing with them is impossible because they have really bad accents and we cant understand them.

so im curious to see how your adventure with this ripoff pill ended up?

I have called that phone number. I am now talking to a person in the Philiphines. His english is not the best. I am having trouble explaining that I want to return a new unopened bottle. He says no I can't. I told him I will dispute the bill or he can take this bottle back. After going aroun in circles with him for 15 minutes. I will dispute it. d

I ordered the trial. I was shocked to see all the charges that were put on my credit card . $2.95, shipping, 29.95, trial, 79.96 balance on the trial because I didn't cancel. I am disputing these charges. Of course, they won't let you return the unused product.
The reason I didn't cancel on time was because this product had done such a job on my thyroid (I take medication) that my levels were so off that I was having all kinds of blood work done.
I would NEVER recommend this product or this company.

After ordering my products I wanted to contact them to change my credit card information. This stuff really works and have to keep it going! It's very easy to change, just go to website www.verifyyourorder.com - everything is computerized which means it's instant and automatic!

I ordered a$3.95 trial and the fine print stated I would have to cancel further orders within 15 days of receiving the trial order. I received the trail. The trial pills were like sweet tarts. I called and canceled that day. Next thing I know I'm getting billed $87.00 for a 60 day bottle of pills. I contacted the phone number once again since terminating the future offer and the company stated I never terminated future offers. THEY LIED!. This is a scam. If you've seen the news in the last few weeks they have even stated this is a scam on the nightly news . I should have done my research before I purchased the $3.95 trial offer. This is probably going to end up a nightmare by the time its all over. DO NOT PURCHASE THIS ITEM! They are only green tea and caffiene. Just make a cup of coffee and go to the dollar store and get you a bottle of green tea. This was a big mistake on my part.

I ordered the free sample and agreed to pay ONLY shipping and handling and gave them my Visa card. I never got the product and noticed additional charges on my Visa. There is no way to get in touch with them by phone or address. I have recently received 2 shipments of the product.

My credit card has been charged for a product that I did not approve. I need an address to return product. There is no return address. Do you have one?

semill123@aol.com

I ordered the Natural Acai Berry and I could not cancel my subscription from this number [protected]. So I tried to cancel my debit card and they gave me a different number to call [protected] and I actually talked to someone at this number and the cancelled my order.

Damn dis product rox...i cant believe its working for ma gal, she is gettin slimmer day by day...das cool now i can take ma gal wid me on long drive and we'll have fun...

thnx Natural Acai Berry...u rox

called number listed on bottle to cancel subscription and it is not a working number. Called information in Sparks, NV where bottle came from and there is no number

I, too, ordered a "free" trial of the acai berry diet supplement. Now my VISA is charge 69.00 for something I didn't order or knew I was ordering. The product is a scam.

I have been trying to contact this company to cancel this product and all i get is a busy signal and a charge of $69.95. I will continue to attempt to contact this company for some answers. Total crooks.

I got cancellation confirmation from Acai Berry in January. I received another bottle in March, and Returned them with a note to NOT SEND ANY MORE. I received another bottle again today. I am going to contact my attorney if I receive any more. I am tired of paying freight to return this stuff, and if I receive any more it is going in the garbage. I have a copy of the cancellation confirmation, the letter with the last returned bottle, and there will be another letter with the bottle that I am returning again today. This is absolutely a scam, and I am not going along with it any more. DO NOT SEND ANY ACAI BERRY TO ME!

PISSED OFF AGAIN

ROSETTA DRAGSETH

APRIL 11, 2009

story is fake he is one of them who sell this

"" FINALY THE TROTH CMOE'S OUT, , ""

KUDO'S TO U MR MATRY FOR BENING HONET'S ABOBOT NOT REDING THE FIEN PRNINT ON THE AICCIA WEB STIE

SO MNANY PEPOPOL ASUME'S THE WOSRT'S WHEN THEY SEE'S THE CAHRGE ON THEY'RE CECKING ACOMTE STMAMETENT

BU TIT IS THEY'RE FOULT FOR NOT REDEING EVERY THING WHEHEN THEY PALACE AN ODRER FOR THE ACIA, ,

THATS IS GOD KNEW'S THTA U WE'RE ABLE TO GET A REFNUD, , TO ..

IT SHOW'S THTA THSI IS A COPMANY THAT CARE'S EVEN WHITH ALL THE BAD PRESS THEIR GETING ON THIS & OTEHER CONPLAIBT WEB STIE'S

BLESING'S

Dr M A CARNARVORO

We're sorry for the inconvenience and confusion you experienced with us. The offer that you signed up for sounds like our buy now pay later offer. Here are the terms and conditions of the 21 day free trial:

Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.

When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).

Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].

So it seems like the $79.90 billing was not for additional product but for the product you had already received. Please contact us at [protected] so that we can assist you and possibly offer a monetary refund.

We hope to hear from you soon.

Supervisor at GNS

Claire,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! These terms also included all of the information regarding the billing, pricing, and timing of the other risk free trials in which you agreed to be enrolled when you signed up for our product. Furthermore, it would have been helpful had you contacted the company when you initially noticed a delay in your shipping. Unfortunately, many customers improperly enter their information into our system and due to the sheer volume of orders we get each day, when it comes time to process your order it gets placed on hold until such a time as your information can be corrected. This process would have been greatly sped along had you called to inquire about your shipment. At that time we could have not only verified your address and reshipped your product, but our service agents might also have been able to extend your trial period to give you sufficient time to experience our wonderful product. Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

I purchased a 30 day free trail of Acai Berry Diet Supplement, I received it on Feb. 4th 2009. I was then charged $79.96 for additional product on Feb. 12th 2009. I was not even time to cancel any more product.

I too feel as if I have been taken by this same company. I have tried for days to reach them by phone to cancel and, request a refund of the 79.96 as the product actually made me ill. I was told that I could not have a refund, could not return the product and could not speak with a supervisor.
I am going to report this to my credit union with whom I have my cc so we will see what happens but I truly feel this is a scam whether or not it is in the small print...

On Behalf of Nature's Best Acai Berry, I would like to apologize for any miscommunication of the nature of our 14-day risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offer an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers agree to a continued membership upon sign-up. If you have changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

Most of these Acai Berry sites that sell a "free trial, " of their product, do say that you have X amount of days to call and cancel from the date you gave them your card number. Whether you've recieved the product or not, by then, they WILL CHARGE YOU, since they do not show you called to cancel within the X amount of days. These sites/companies pretty much count on people NOT to read the "fine print." They hope you will just keep clicking submit, continue, and OK all the way to the end without reading much more, than those buttons. If you go to a site that says "FREE TRIAL, " and then a page or two later they're asking for a card number, checking acct number, and a routing number, DON'T TYPE A THING... THEY WILL MORE THAN LIKELY CHARGE YOU SOMEWHERE DOWN THE LINE. Read the fine print, print the fine print for your records BEFORE YOU GIVE THEM ANY FORM OF PAYMENT. If you cancel BEFORE the trial period ends, be sure to get a cancel confirmation number, take note of the date, and get the name of the person you spoke to, this will help your financial institution if they will try to dispute your charge. If the merchant has all of their terms posted out there and you the consumer are in too much of a rush to receive your "free trial" of the world's latest/greatest product and you DON'T READ THE FINE PRINT... YOU SHOULD BE CHARGED EVERY PENNY.

To: Kirk Greiner

The charge of $79.90 that you received was not for an additional product. It was for the completion of the try it before you buy it offer that you originally signed up for. Below you will find the terms and conditions for the offer that you signed up for. Your invoice also stated that you were in enrolled in the VIP Club, and that 2 units at $34.95 per unit would be shipped to you on April 20, 2009. An additional 2 units will ship every 45 days following the first auto-ship. When you emailed us and stated that you were not going accept any further charges, orders or shipments, we cancelled your future shipments and future billings . The $79.90 charge can not be cancelled unless you return our product back within your 30 day money back guaranteed. I hope this helps and clears up any confusions you had.

Sincerely,

Supervisor at GNS

Acai Berry Edge 21 day trial

Free* 21-Day Trial Terms and Conditions:

Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.

When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).

Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].

Here is a company (Eagle Web Assets) promoting this Colon Zen scam (see their Twitter page for proof):

ColonZen (Coupon) is our top converting colon offer on the network now! Be sure to use the coupon code on your LP to increase conversions. 5:33 PM Nov 16th from Twidget
http://twitter.com/ewanetwork

Company promoting this scam is:

Eagle Web Assets Inc.
207 Willow Parkway
Buffalo Grove, IL 60089

Ryan Eagle
ryan@eaglewebassets.com

Harrison Gevirtz
harrison@eaglewebassets.com

EMail: advertising@eaglewebassets.com
Phone: 805.680.8449

http://www.ryaneagle.com/
http://www.facebook.com/people/Ryan_Eagle/37608408

I ordered ColonZen and received a bottle called Colon Cleanse. It was supposed to be a free sample & all I had to pay was 99 cents for postage, which was charged to my debit card. My bank's credit fraud dept. called me about 3 days later because I had 4 additional charges on my account... three to paypal for charges that totalled over $400 plus another $10 charge for charity. I had to close out that debit card, etc. Quite a mess. Wish I'd read these comments first. I found the Colon Zen thru a news link discussing colonoscopies.

I totally agreed, it is a scam. they charged me a total of $79.95 x2 and 3.95 x2. I was able to dispute the charges with my credit card company. they send me another 2 bottles recently from the mail and when I questioned about that, they said the same thing that they are sending me in 15 days if I don't call to cancel the membership...can't believe people do business like this!

Crooks ... no doubt as they tried a variation of the scam on me too. I'm waiting for checks to bounce and then I'm toast. Btw... if you allowed the postage to be withdrawn from your checking... your bank will give you 10000 reasons why they will not stop the draw.. lovely right? Maybe they are kicking back to the banks?

I suggest you go to your state league of women voters and find the list of your representatives, legislators and congressmen to email complaints as well as the better business bureau.

This... is how you get the owners of this company noticed... unless they are kicking back $ like the banking industry. I doubt it, as they appear to be unchecked in their theft and the process of stealing from people.

Good luck..

I agree. I called my credit card company and they told me to attempt to deal with them directly and I did. I called the company with the number that is listed on the credit card listing and waited a while till someone answered. We talked about the order for 14 day trial and I was told that that was the original order but I repeat that "I" upped that to the 30 day supply. I did NO such thing and when I told them that and began to get upset they faked a bad connection and dropped me. Now according to the credit card company I will have to fight the charge and possibaly waite for as long as 3 months for any out come.

There was nothing on the web site that said they were going to send you a 30 day supply and wait for you to call and cancle. So when I tried to call for information the wait was too long and they kept directing me to another web site to place an order. When I did not follow through I received calls from them for 2 days, I called the number back and they offered me "THE SAME 14 DAY DEAL" for 99 cents delivery, so I agreed. Before I received the product they kept calling to see if I wanted to increase the order, I DECLINED - they sent me a 30 day supply and charged me. If there is small print like another person said - then I am screwed! I am going to follow through with this with the credit card company I hope they will help. How do we fight back?!?!?!?!?
I AM SICK AND TIRED OF BEING TAKEN ADVANTAGE OF!

I agree with all the above statements, they're scam artists, run, don't go near that site, I did not receive my orders till after the 2 week period, and then they added an additional bottle that cost $49.95, plus $82, and $84 for acai berry detox, and colon zen. so I'm being charged over $280, talked to credit card holder and was infored I needed to send all 3 back with delivery confirmation, and signature confirmation, so theycould try and help me get the charges removed, cost me over $15, got nothing to keep, also had to close that credit card account so they can't keep charging me, its a NIGHTMARE !

I have not received my products either for acai or colon zen. I have two numbers for colon zen and I keep getting a disconnect sound. can someone help me with providing a number fo colon zen. i have [protected] or [protected]

That happened to me too.
They used different names for the products but it's the same place. and there's no confirmation email of the trial order.
I didnt even receive my bottle until 2 weeks later, never had a chance at the 'free' trial even if I read the fine print.
I was on hold for 20 minutes just to be told there's no refund even if I return an unopened bottle. they said to return it so there will be no future billing and they hung up on me before giving me an address.
I told the bank too.

THEY JUST RIPPED ME OFF, TOO! I'M GOI NG TO THE BANK TO DO THE SAME AS THE ABOVE PERSON BECAUSE "COLON ZEN" CHARGED ME FOR A SHIPMENT THAT I DID NOT EVEN RECEIVE! THEY TOLD ME THAT I HAD TO CALL DURING THE 14 DAYS AFTER PLACING MY ORDER AND THAT SINCE I DID NOT CALL THEM TELLING THEM THAT I DID NOT RECEIVE THE ORDER, IT IS A VALID CHARGE AND IT'S MY OWN FAULT BECAUSE THE "SUPERVISOR" NAMED "JEFF" SAID THAT I DID NOT CALL BEFORE THE 14 DAYS WAS UP FROM THE DAY I PLACED THE ORDER!?! I TOLD THEM THAT THEY CANNOT CHARGE ME FOR SOMETHING THAT I DID NOT RECEIVE AND THAT EVERYBODY IN LEGITIMATE, HONEST BUSINESS DEALINGS KNOWS TO ALLOW AT LEAST 7-10 BUSINESS DAYS FOR A SHIPMENT TO ARRIVE FROM THE DAY THAT IT IS SHIPPED OUT AND IN MANY CASES SHIPMENTS AREN'T MAILED FOR DAYS, EVEN WEEKS...SOME ARE MAILED THE NEXT DAY BUT THE TRIAL PERIOD I ASKED FOR GAVE ME A 15-DAY "TRIAL PERIOD"...IN WHICH TO TRY THE PRODUCT AND THEN YOU WILL BE CHARGED, ETC. ETC. AFTER THAT PERIOD...BUT "JEFF" SAID THAT THE 15 DAYS STARTS THE MOMENT THE ORDER IS PLACED! I CANNOT EVEN BELIEVE IT! THIS IS A NEW ONE ON ME! THIS IS A WHOLE NEW TYPE OF SCAM THAT I WASN'T EVEN AWARE OF! BOY, PLEASE, ANY OF YOU OUT THERE...UNSUSPECTING CONSUMERS THAT ARE SEARCHING FOR A PRODUCT TO TRY SUCH AS THIS ONE, "DO NOT PUT YOURSELF THROUGH WHAT I AM GOING THROUGH WITH THIS "BRAND NEW" PRODUCT...THIS IS APPARENTLY A COMPANY READY TO PREY ON INNOCENT NAIVE GULLIBLE PEOPLE LEKE MYSELF!" PLEASE, PLEASE, PLEASE DON'T TRY THEIR "LIE"! THEY WON'T BE FORTHRIGHT AND HONEST AND DO THE "RIGHT THING"! i JUST SPENT A VERY LONG TIME ON THE PHONE TRYING SOOO HARD TO GET THEM TO UNDERSTAND HOW RIDICULOUS THIS SITUATION IS AND THEY KEPT SAYING "IT'S A VALID CHARGE"...IN WHAT WORLD? I HAVE TO ASK...i RECEIVED ABSOLUTELY "no" CORRESPONDENCE FROM THEM WHATSOEVER...IN ANY FORM...MY EMAIL, PHONE, NOTHING! EXCEPT FOR IT SHOWING UP ON MY BANK ACCOUNT AS "WHEATGRASSCLEANSE"

Re Acaiberry and Cologenix: I had a similar problem with the Acaiberry & Cologenix companies.. The ad I saw was partnered up with a trial colon cleanse offer (cologenix) which stated as seen on the Rachael Ray show. I received the Acai trial product, but never received the colongenix. When I received my credit card bill, I had already been billed $87.13 and $85.91, at a period of time which was well within my 15 day trial period I immediately called both companies and after several attempts I was able to speak to the Acai Company rep, who was hesitant to apply the refund to my credit card. I told him that I was going to call my credit card company immediately and not authorize payment since I: 1) never received the $85.91 product and ; 2) I was in my time frame to cancel. I never heard from the cologenix. So I disupted thier $87.13 charge and was told by my credit card company that they would apply a credit. This month when I received my credit card bill I had another unauthorized charge of $29.95 and $2.95 from companies called Life style and fitness and costsmashcom. When I called the credit card company, I was told that these charges were from Acaiberry company. BUYERS beware. I was fortunate that their billing mistake was during the trial period. I could not find an e-mail customer service department and calling took a 30 min wait after several attempts (two days) of no one picking up the phone. Cologenix never answered the phone and never responded to the credit card company.

I would not recommend these products and you can find them cheaper elsewhere without being locked into a crazy billing system.
Next time you feel compelled to buy something look for reviews.

Brennan,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

I was taken for an idiot when I ordered a FREE trial sample of the Acai Berry diet pills. After I ordered the first trial sample, I didn't "call to cancel my monthly plane" which i NEVER AGREED TO and was then continuously charged for two months another 69.99 for more bottles of pills which I never ordered! When I called customer service. They began to yell at me, and insult me telling me that I did not know how to manage my own money or my bank account. The agent told me that I had to wait till he was finished before I could talk. They were RUDE AND HORRENDOUSLY INSULTING. I want my 140.00 back!

The responses "on behalf of Nature's Acai Berry" are ludicrous. They don't address the issues concerning the poor customer service that the person writing in to complain about received. The health "benefits" claimed are bogus, and are all in the mind of the user. The Acai Berry "beverage, " claims to be about $40 a bottle, and yet this Nature's Acai Berry costs about $86 a month. The costs are not disclosed up front and the product is "sold" by inducing people to give out their credit card number in order to take advantage of a "free trial, " obligating the consumer to a negative option clause contract that is buried in the fine print under the Terms and Conditions section. The claims that Oprah and Rachael Ray endorse this product are false and are stated as such at their websites. If the Acai Berry pills are so helpful, why not buy them from a GNC or other recognized health food store instead of going through all this negative option cancellation nonsense? In addition, GNC and others charge far less than $86 for a supply of these Acai Berry pills and consumers don't know ahead of time, when they order online what they're getting, if it even shows up. One thing's for certain, and that is, that you're credit card will be charged early and often, something not as likely to happen at a GNC or similar store.

Lin,

On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

I ordered the trial bottle of their product Acai Berry Pro. I called them and cancelled account and got a return athorization number within 2 days of receiving the package. The sales person tried to get me to buy their product at a reduced rate. Their website says no questioned asked as to why you return the product but that is not true. When you try to cancel, the sales person keeps asking you for a return reason. He stated that I would get a refund.

I sent the package back and got a tracking number from the post office.
I thought this was taken care of until I got the next month's shipment. I called again. The sales person asked why I was calling. Explained situation and he asked me again why I was calling. Then he proceeded to ask me if I would like to continue receiving their product at a reduced rate. H3ll No.

The company charged me $80 for a full first month of the tablets and another $83 for the next month's supply. Apparently, they did not get my return package they stated in time and my account was not cancelled. After I told the clerk (Sean) that I did send back the trial period in a timely manner and had a tracking number from the post office, he stated that he will submit a refund. They said that last time too.

Do not order from this company. You will regret it.

On 17 February someone from your company went into my e-mail account and used my website for over two hours sending everyone on my contact list e-mails telling them that I had tried the Acai Berry pills and had lost weight. I have the e-mails from the contacts asking me why i am sending them that information. I never sent any of my contacts information about your pills. I would never ask them to take your pills. I read the information about the side effects and the pills that I purchased I threw in the garbage. Please stop using my website to contact my friends and stay out of my website.

To: Gina

We're sorry you were unable to reach us. Our call volume was high at that time. We have representatives ready to assist you. Please call us at [protected] so we can help. We are available Monday thru Friday from 7am to 7pm MDT and Saturdays and Sundays from 8am to 5pm.

Hope to hear from you soon.

Sincerely
Supervisor at GNS

To: CreoleMaMe

We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of and you had a problem getting through to our company and didn’t get a refund. We deeply apologize for the experience you had with us and we would like to help you and offer you a monetary refund now. Please contact us again and explain your situation to us.

We hope to hear from you soon.

Our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely,

Supervisor at GNS

When I tried to cancel my order, I could not get anyone on the phone except the "attendant" who assured me that my call would be returned by a supervisor. Those calls were never returned. Since you can't speak with anyone, you can't get the RA number to return the product. Therefore, you are wasting your 21 days and that's what they are trying to do. Once the 21 days are up, you are stuck. I took it up with my credit card company, and GNS all of a sudden had plenty to say. They showed all kinds of documentation, the return policy, etc. What they don't say is that OH by the way, you won't be lucky enough to get in touch with us, so you are stuck with the product and we get to charge you the full amount.

I have learned to stick with reputable companies and buy locally. At least you can go back to the store and see someone face to face. They can't lock the doors for 30 days! The internet is becoming an avenue for more unscrupulous "companies" to peddle their wares. Anyone can design a professional looking website. But for all we know they can be selling this stuff out of their garage!

We need to quit looking for the easy way and start going back to good old fashion normal shopping.

same thing here, ended up getting charged $160 in two days for the other crap they were offering as a FREE TRIAL... i don't know about you but a free trial is...FREE! I did not recieve another shipment of product as of yet, but they have attacked my bank account! Thanks, now me and my kid can go hungry for a week... DON'T FALL FOR IT!

Everything that you have read in the comment section about the Aci Berry company is TRUE. Ihave been trying to get my 82.00 back for a month. They claim they can't connect you to a billing department and each time I ask for a supervisor I'm put on hold for 20 minutes until they finally hang up on me. The pills are a 30 day trial for free, you just supposely pay for shipping. It is a lie. What they took off my card in one day has taken me a month to try to get put back on and still haven't succeed.

I got the trial bottle and low and behold, today we found an unauthorized charge of nearly $88.00 on the debit card. This is very upsetting. Guess Monday I'll start making calls.

This has also happened to me. I got the free trial with acai berry and had no trouble cancelling the acai berry when I found out how expensive it was and also a cream with the same offer and had no problem cancelling it. But the RezV I can't reach anyone or even the e mail address on the bottle. I have called my cc company and they are starting proceedures to take it off my account as I didn't ask for anymore. My name is j.j. and I hope this is taken care of and I'll be more careful next time. Actually, I was and I read all the information. So, I don't know how I got hood winked into this. Good luck to us all on getting the problem resolved.

Report the unauthorized charges to your bank and ask them to put a "fraud alert" on your credit card. Also report them to the AG office in your state as well as in the state where they are headquartered. You also want to file a complaint with the Federal Trade Commission at www.ftc.gov. If you have questions or need further help email me. I will be glad to help you. If you want to know more about me, who I am and what I do, Google Search me...HaroldSays. I wish you the best with your complaint.

I wish to cancel membership.

I want to cancel white tea with Aci. I do not want diet. Order number 1746034. shielalovejoy@comcast.net----------Address is 86 W Carmel Ave. W St Paul, Mn 55118

I will like to cancel my account my Acai live.

did the same! it's all scam! if you're a reputable company you stand behind your product! Say no more!