Acai Berry’s earns a 4.2-star rating from 501 reviews, showing that the majority of health-conscious consumers are very satisfied with superfood products.
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$4.99 Trial
This product is a rip off. You agree to the trail product for $4.99 only.
Two weeks later they charge you $78.81 on your credit card. I spoke with Shawn Wilson-?, English was not his first language. I was told I had to cancel the subscription in order to not be charged for further shipments, no this was a trail product only. I did not agree to further shipments. I did not receive a second shipment, as he stated. I was told I would be credited $40.00, I won't hold my breath for that $40.00
THIS IS A RIP OFF DO NOT ORDER THIS PRODUCT.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
I am embarrassed to say that I was had by GNS. I typically don't purchase anything online before first doing a search to see if I can find negative reviews...and this is why.
I ordered the free trial offered of the Acai Berry Pills and paid the 3.97 shipping on 2-19-09. As of today, 3-5-09, I have not received the order. My 21 day trial is going to expire on the tenth. I decided (a bit too late) to do an internet search and was overwhelmed with the numbwer of sites warning of this scam.
I immediately called and spoke to customer service. When he started to tell me he was going to expedite the problem, I cut him off and told him I didn't want a reship. He was quick to attempt to correct his phrase by telling me that they wouldn't ship anything out, but he would expedite my call to another department to make sure I won't be billed. I was transferred to yet another queue, where an automated voice told me there were 35 calls ahead of me and I could leave a message or email [protected]@gnshelp.com. I opted to do both.
In both instances I left messages very clearly stating that I did not want a reship of the product and I was officially cancelling my subscription. About 5 minutes later I received the following email:
Reship
"When a customer states that they did not receive their package our policy is to reship the product/s. We have reshipped your package to you. We are sending it with signature confirmation so that we know you receive it. Your 30 day money back guarantee starts over from today. Do not refuse or return to sender the package. Should you want to return the package please contact us to get a return authorization number and instructions on how to return."
At this point I was already upset (at them and at myself). I wrote him back a nasty email basically reiterating the first and telling them that I WILL refuse the package and that I have already alerted my credit card company to be on the lookout.
The silver lining to this situation is I lost my credit card this last weekend and I had to cancel and request a new one. I have been assured by the credit card company that they will not be able to charge the account because the number has changed.
Sorry guys, this product was the BEST thing I have ever used to lose weight. They sent it to me in a few days, I was charged only the shipping fee and when I called to cancel, they gave me an offer of 8 bottles for 48.95. which I jumped on. I went from a size 12 to a size 4. I think this product works for some and not for others. For me, it was a blessing.
You can file a Internet crime report to FBI at:
http://www.ic3.gov/complaint/default.aspx
I also was scammed by them. I ordered the product for free shipping only. Now they want an additional $79.90 saying that I did not pay for the shipping up front. Fortunately there was a security break in at my bank and we were all re-issued our debit cards.
GNS sent a collections letter because they were unable to bill my old card. I called and talked to customer service and was so frustrated I just told them that I had read about their rip off online and they could sue me.
They are scamming you checking accounts even when you email to cancel and keep you on hold to discourage you
I have been scammed over and over with this company. People they are giving you the run around please do not order from this company.
I ORDERED ACAI EDGE PRODUCT IN EARLY FEBUARY OF THIS YEAR. I GOT MY SHIPMENT IN ABOUT A WEEK AND DID NOT LIKE IT. AND A WEEK LATER I RECIEVED A SECOND ORDER. WHEN I TRIED TO RETURN IT THEY SAID I WAS PAST Y 30 DAY TRIAL OFFER AND THEY WOULD NOT REFUND MY MONEY. I CALLED ON THE VERY SAME DAY, ONE MONTH LATER TO CANCELL, BUT THAT DIDNT MATTER TO THEM. THE GIRL I TALKED TO GAVE ME ON RA NUMBER TO SEND BACK AND EVERYTHING. WELL I DID SO AND I NEVER THE CREDIT. SO THEN IN THE MIDDLE OF MAERCH I GOT ANOTHER SHIPPMENT. ONCE AGAIN I CALLED AND THIS GIRL SAID I CANCEELED TO LATE AND THEIRS NOTHING I COULD DO. SHE TRASFERED ME TO THE CREDIT DEPT. WHIC H IWAS TOLD I WAS GOING TO HAVE TO WAIT 30 MINUTES, THERE WERE 36 CALLS AHEAD OF ME. SHE ALSO GAVE ME A NUMBER TO REFERENCE. I WASNT GOING TO WAIT SO I HUNG UP AND TRIED THIS WEBSITE THEY OFFERED. LOOKS LIKE THIS IS GETTING ME KNOW WHERE TO, BUT I THOUGHT I WOULD WARN SOMEONE DO NOT TRY THIS PRODUCT IT SUCKS ANSD SO DO THE SCAM PEOP-LE RUNNING IT.
Auto Charges to Credit Card can't be stopped
In late Nov.2008 I placed an order for AcaiBerry and Colonmed 700.
I did not receive the product within the 15 days so I assumed my order did not go through.
Finally on 12-2-08 I received the trial offer of both bottles. I tried to call the company to cancel any future orders and could not get through, either because I was placed on hold, nobody would answer the phone, or I was disconnected.
I found a website and requested an RMA number to return the product. I never received a response.
I am still, for the 3rd month, being charged $more than $85 a month to my credit card and can't get it to stop.
I have contacted the credit card company and filed a complaint, but they need documentation of the paperwork I have sent, which I don't have.
I was finally able to speak to a real person from AcaiBerry, on 03-04-09, and was told they received my cancellation on 01-26-09, but it was too late to prevent another credit card charge for the 02-27-09 shipment, which I received on 03-04-09. They also denied having received the previous shipments I simply wrote "Return to Sender" on and send back. They informed me their warehouse does not accept returns, and there was noway to prove I mailed the product back unopened.
In order to have proof the product was returned and in order to get credit, I was told by both the AcaiBerry Company and my credit card company that, I need to place the product, unopened, in a new envelope and send it back to the company at my own expense and make sure I keep a record of the USPS tracking number.
So, get ready to pay "again" for something you've been trying to get rid of.
I contacted the legal / fraud department for my credit card and was told I could not cancel my card unless I paid the entire balance of $1000.00, which I didn't have at the time. I asked about transfering what I owed to another card and was told the automatic billing for Acai Berry would also be transferred.
The complaint has been investigated and resolved to the customer’s satisfaction.
I never ordered this stuff I do not know how U got my card #
Anyone else out there have a billing on their statement from VBL/*AcaiNatura.com? It goes through the bank to take your money but it is not a real web-site. That is the 'who" who scammed me. No merchandise but sure does bill the hell out of ya.
I never ordered this stuff and yet my husband keeps getting phone calls to confirm our order. He called and they claimed they didn't have any order when searching his name or mine. Today they called again while I was home, he had me answer it. I was shocked to find out they had his credit card number, but an old address and a fake email gmail address. We both have been very careful to NOT give them any info on us like email address or home address. I handed the phone to husband telling him that they had his creditcard info and our old address. He spoke with the person who all they want to do is give you a number to call, he declined because he had already gone that route. He was either offered or asked to speak with a supervisor. After 5 minutes on hold he spoke with a manager, repeating last weeks conversation that it was suppose to be marked fraud at this point he threatened to contact the attorney general and the manager then assured him it would be marked as fraud. Do we believe them? NO, what we think was they used this company to test the creditcard info and once they saw shipped they could then use the card number for a larger purchase online. Another odd thing is we signed into our gmail acct. and did a broad search of acia it only brought up emails that were labeled AMAZON. I have my preferences set to sort and add labels in gmail from certain addresses, so at some point it did come though amazon to me. I was very disappointed and signed into amazon and removed my information. End result: we will cancel our card.
I work for a small rural bank in Alaska, and I totally understand where all are coming from. Yes, definitely, be careful of this website and all. My own daughter got caught up in this and it took her almost 6 months to get them to stop...consumer beware!
okay acaiberry trial users.I received my mastercard bill yesterday and there were 4 u.s. dollar charges since I obtained my FIRST CANCELLATION NO. I called mastercard and the agent immediately recognized my problem.I had to call another 800 phone no. to get a second cancellation no. and then that co. gave me the 800 phone of a third affiliate company so I could get a THIRD cancellation number from them.Mastercard gave me the original 1-800 no.to get started on this mission.Each time you receive a cancallation no.you need to be sure and ask that represntative if there is another affiliate co. you need to call because they won, t tell you otherwise.Now I hope I won't see further charges next month.It sure puts a bad taste in your mouth from further on -line business.tandtmarsden@ican.net
I was in the same boat as most of you! This is a huge scam. After reading the fine print the next day, I cancelled my membership, because it said you can cancel the membership in a certain timeframe, which I did. By this time, the shipment was already on the way. The "14-day Trial" is a big joke. Before you can try the product and see if it works for you, they have already billed you for the next month with fees totaling about $95.00. Fortunately, I did not have a problem contacting someone (I mean a real live person) on the phone to cancel. The people I spoke with were very accommodating when I cancelled the membership and the charges were credited. As soon as the product came, I returned it unopened via FedEx so not to be charged for another month. It was worth the FedEx charge to be free and clear of this mess. However, after receiving my statement the next month, there was a charge for another month of pills, which I did not receive, and 3 months of charges for the online web services (whatever that means) the charge came to $9.95/month, then another charge for $5.95 for something else (I forget), and transition fee of $1.00 with each one of those charges. Total charges were $53.70. By the way, these charges are from a totally different company, and when you cancel the membership, it does not cancel the miscellaneous charges. Luckily, the phone numbers where listed on my statement and I was able to call each one and cancel. Once again, I had no problem reaching any one. I was very upset at how a company can "legally" do this, and I am a Legal Assistant by profession. I guess I should have known better. I was very excited to try this product, but at what cost? After reading all of the complaints, it makes me wonder if anyone has actually used the product. Well, it's back to walking at lunch time and in the evenings, and watching what I eat. At least walking is free.
again, someone wrote me back from a gmail address offering me to refund back the money and demanding the tracking number of the package sent back. I didnt even bother replying, investigations are still going on with the authorities, the IP addresses are being tracked and those people will be punished by law.
I called and called them a big ripoff, they said if I read the add they would give me support to loose weight which I never saw anything about an add, now I am getting Magazines that I never orfered like parenting, I am 76 years old so don't think I could use the Magazine.
Same thing happend to me, ordered the trial bottle, never received it they charged me 97$ canadian they told me they could send another one with 20$ discount and got charged again 107$ extra and never received anything.
Tracking numbers they gave me only gave me the info that the package was stuck at the Canadian custom... so I don`t even know where it comes from.
after i complained by e-mail, all the below e-mail adress showed up:
john.keegan8@gmail.com
Leigh Bianca (leigh.bianca@gmail.com)
Jack Davis (acaibest1@gmail.com)
Support Vital Acai (coolreps@gmail.com)
James Thomas (eliteselling@gmail.com)
Acai Elite (sales@acai-elitetrialsnow.com)
All these above never helped or answered my questions when I was how to get 20$ discount for my 2d shipment, a phone number, how to get reimbourse etc...
There was only automatic e-mails sent with a message saying : We`re happy you`re enjoying our product if you have any questions please advise how we can assist you!
I think they don`t understand English and as per what I see from some complaints above, I think a Chinese company might be the answer.
I called at ACAI BURN and spoke to a real person and found out there was many ACAI product that were fake.
I canceled my membership 1/27/09. I was charged 29.95 on my Amer express in feb. march, and april.Last night I called the [protected] number that was on my Amer. express statement. After a few min. of arguing, and telling them that I was going to contact my att. generals office today they refunded the charges and gave me a conformation number for doing so. I hope I'm done with these people.
unauthorized charged
I'm filing a complaint against this company, I did not authorize them to take money out of my account they charged me $78.81, the only thing I agreed to was the trial being charged only for shipping, I'm not happy with it I notice no difference once so ever, then only after two weeks I notice a charge to my account. I think we are all in the same boat with not being able to afford being charged for something we are not aware of before hand, I have made several attempts to contact this company to see what I can do about getting my money back and I get put on hold then disconnected EVERYTIME, well this company has not heard the end of me, but be aware I read everything before agreeing to the free trial and NOTHING was said about being charged $78.81 for anything!
The complaint has been investigated and resolved to the customer’s satisfaction.
This asame company has charged my bank account $83.80 two consecutive months now. How can I stop this from happening?
The same company has been charging me $83.80 for two months now. How do I terminate the auto decutions from my account?
fraudulent marketing/business practices
I placed an order for the free trial of Acai from these people also.
AFTER entering my CC info, they sprung the "terms agreement" of :
1. ongoing monthly automatic Acai shipment at $85.91 per month, PLUS
2. some OTHER membership thing called Fit Factory for ANOTHER $29.95 per month, PLUS
3. some OTHER thing called Cost Smashers for $2.95 per month.
There are 3 separate numbers to cancel these 3 separate little piggybacks.
Thank God I emailed it to myself to read it, since it didn't show until AFTER they had my card #.
When I call to cancel this it either:
1. Hangs up without ringing
2. Comes on with a voice recording which says please hold, then proceeds to fritz the connection and disconnect
3. Never rings at all.
It is very clear that these people don't WANT to be contacted.
So I have called my bank and cancelled the CC; Thank God no further charges seem to have been made so far.
This company is named Natures Acai Berry,
Their return shipping address is:
A.S.N LLC
20100 S. Vermont Ave.
Torrance, CA 90502
I notice that their name apparently USED to be 'Natures Best Acai Berry', they're apparently trying to dodge their own fallout..
This stuff is distributed by an outfit named:
Amir and Sanchez Neutraceuticals
5425 E. Broadway Rd #282
Tucson, AZ 85711
By the way, this stuff has ALMOST NO Acai berry in it; It actually consists of:
Chromium (Metabolic booster)
Green Tea Extract (High in Caffeine) 225 mg
EGCG (A component of Green Tea which suppresses allergic reactions!) 135 mg
Caffeine 200 mg
Acai berry extract 50 mg! (Must have squeezed a single berry over the vat)
L-Theanine (Another Green Tea component) 8 mg
So- What it REALLY is, is Chromium, Green Tea, Caffeine and a tad of Acai.
What rot.
I am posting this here hoping it will help somebody else NOT get taken...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recived my trial gift. I am cancelling any further orders you may have inferred by my ordering the trial gift. My order number is AMI14592897, dated 3/31/09. My account number is 348340, reference #2R17054827. I DO NOT WANT ANY FURTHER SHIPMENTS. Thank you.
Could you e-mail me a confirmation number.
ffree trial offer -just pay shipping 4.99, they took several payments including 4.99 plus 79.96 plus29.95 plus 85.91 plus 2.95 all on a free trial ? whats going on with that? i hope they get nailed to the wall!
I fell prey this this scam as well. They also have a sister company called avanced cleans and I was charged $149. + dollars. I cancelled the product and sent back the unused product and expected a full refund. Product got sent to california which I googled 20010 S Vermont Ave, Torrence, Ca 90502 Looks like a parking lot. Called visa and they are not sure they can help me. I feel like I have been double scammed. I thought you are protected from fraudulent charges when using a credit card. What's up with that? Very unhappy. lc from MA
I totally agree. Same scam used on me. Forwarded my complaint to my Credit Card company and have gotten the company to credit my account for full products, services, subscriptions... and what you called piggy-back add ons. Everyone needs to send FTC (Federal Trade Commision) a letter about this companies tactics...
I too fell into this trap but after cancelling month and a half earlier, they continued to bill my Credit Card for all the other subscriptions plus the Acai-Berry too! I finally had enough. I called them up and after many minutes of discussion and arguing, I threatened to report them to the Federal Trade Commission. I'm still going to do this. I have just copied my Credit Card company with all the communication info and what the company has agreed to give me back credit to my Credit Card account for the full purchases and subscriptions and other frivalous charges. This company is a scam. Beware. You do not get a free trial period. The trial period starts the day you purchase it. If you receive a week later, you only have 7 days to try and cancell too. They guarantee 100% money back guarantee if not satisfied and that is what I got them on besides the threat to report them to the FTC. I hope no one else gets scammed.
RBS
after reading about this scam i got very nervous, i had fallen for their hype and had signed up for their so called free trial! i immediately e-mailed them to the only e-mail adress i could find on the receipt "support@aciaburn.com" only for the e-mail to come back as it was unable to connect with the server! so ive been to my bank and cancelled my card hopefully this will stop any funds being taken from my bank. these scamsters should not be allowed to trade anymore is there no way of stopping them?
Fraud
I saw the advertisement online for a trial bottle of Acai Bery for $5.95. The product seemed to be backed by Oprah and Dr. Oz. I ordered a bottle which never came and 15 days later I was charged $88.62. A week after that I was charged $94.57 for an additional bottle, which did come in the mail. Well I freaked at all of the charges and just wanted my money back. The 1-800 number on the statement was not a working number. Luckily I contacted someone off of the website, but the phone connection was very broken up. They have received my bottle but I haven't received any refunds yet. They are a bunch of scammers!
Fraudelant business practices
Nothing in Life is Free! It was supposed to be a FREE sample, just paying the shipping. The fine print says it's a trial offer, and you are charged $79.90 after the trial offer AND you get automatic shipping of future products. When the charge show up on your credit card, they won't accept the return and no credit. You wait a long time to talk to customer service, because there are so many complaints, and all you hear is "Sorry, there's nothing I can do."
The product doesn't work and this company is terrible. They have a "Sister Company" from whom I received credit card charges for nothing! I'd like to shut them down. Class Action Suit anyone?
The complaint has been investigated and resolved to the customer’s satisfaction.
Without any shadow of doubt the entire Acai Berry scheme is a SCAM!
To: SA Rose
We are sorry for the inconvenience you have experienced with us. Our promotion is for a free 21 day trial, not a sample. Below you will find the terms and conditions of our offer. Please contact us at [protected] so we can gladly assist you and possible offer you a refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely,
Supervisor at GNS
Acai Berry Edge 21 day trial
Here are the terms and conditions that all of our customers must agree to when placing an order with us:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
To: CHGOGID
Upon further research, it seems like you were refunded back on March 25th. If you are still unsatisfied please contact us.
Have a great day.
Supervisor at GNS
I agree with all the comments above. I received my shipment today and realized I would be billed $79.90 on 4-28-09. So much for a 21 day free trial. I assumed you only had to pay $3.95 and could order more if you wanted to. Needless to say I called immediately and got a return notification number and will be sending this product back ASAP and getting a confirmation number for receipt. Hopefully, I don't have any trouble with further billing or I know my spouse will be really ticked off.
SCAM! SCAM! SCAM!
STAY AWAY FROM THIS COMPANY AT ALL COST!
I wished I had read this before I signed up. I did not lose an ounce and now am being charged! Now I am worried what was really in the pills. I should have been smarter with anything that is ingested.
I hope no one else falls for this and hope this company gets SHUT DOWN IMMEDIATELY.
It not only gives false hope but at a hefty price of over $80, simply AMAZING. I guess only in America can these scamming companies stay open. What ever happens to FDA cracking down on these companies? I will research to see how someone can file a complaint against this scamming company and determine what really is in those USELESS pills that smells!
People...Be very AWARE and Stay away from Acai Berry Edge, you will waste your time and money and save yourself the irritation and frustration of having to deal with them because you won't get your money back!
STAY AWAY AT ALL COST!
Be very careful with this company. For my Free trial I was charged the following charges. 1. $85.91 from Achi berry. 2. 69.95 from Bromolite twice! 3. 79.96 from Achi berry. 4. 2.95 from cost master. 5. 29.95 from fit factory. 6. 4.99 from Achi berrty for free trial. 7. 4.95 from Bromolite for free trial. This was a total of 8 charges to my credit card! The grand total is $348.61. When I told them that I would dispute credit card charges they agreed to credit some of the charges. I took the confirmation numbers. But, disputed anyway! I have a email confirmation that they sent me a number back saying my auto ship was cancelled. This was befor the 1st charge was done. I would have never known but they sent another bottle. I am terrible and do not review the transactions on my credit card! BEWARE! Review your statements. My credit card company told me they are a fraudulant merchant and are black listed and credited my credit card. They also changed my credit card number due to my credit card info being compromized! Call your credit card company on this company! They will help you. Capital One said that they have alot of customers that this has happened to. This took me a couple of hours to research with my credit card company and get a new number ect... But, i am at ease that this Fraudulant blacklisted company can not charge me any more money.
I just received my shipment yesterday and realized that it is set up on automatic billing which I DID NOT authorize! I have emailed them and am giving them just a few days to respond before I cancel my credit card to prevent them from charging it. What a scam!
fraud charges
I ordered a sample of this acai berry supplement on-line for just shipping charges of $3.95 back in October 2008. first of all I never got billed just $3.95 but was billed $8.51 three (3) times under the company Price savers and PriceLimbo. After receiving my sample I called the number that was on the paper included in with the shipment and canceled any further request for additional supplements. Since then I continue to get shipments monthly and have been billed $89.31 five times and the last shippment was billed at $92.58, everytime the charge is on my statement it is shown with different company names and phone numbers. I have called each time to cancel and the person says they will cancel but it never happens. It seems I am calling India for their customer service and maybe the representatives are not understanding me due to their very thick accent. The rep does say they will cancel it but I continue to get packages. Six payments of approximately $90.00 adds up to lots of money and I want these fraud charges refunded to me account. I have no problem sending all these bottles back since they have never been requested in the first place. I need assistance with this asap, please.
Thank you for your assistance.
Irene Burgos
Belford, NJ 07718
[protected] [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Cannot cancel as promised
I ordered the "trial offer" on the internet for "Pure Acai Berry Pro" for $4.99. When I called to try and cancel within the promised "14 days", I cannot get in touch with anyone who knows what they are doing. I have spent all morning on the phone trying to cancel and the operators pretend they cannot find any record of my order. So, I am sure that I will be billed again shortly for the approx. $80.00 for the next shipment. Can anyone tell me how I can stop this?
email [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to cancel this product so no more are sent to me. But on the confirmation there is no contact number. Also no contact number on the bottle that was sent to me. I'm not sure how to do this. As I was trying to figure this out, found all the complaints (foolish me for not checking first). I don't know how to cancel this product and do not want to be charged further.
Was offered a free trial offer by only providing shipping and handling fees for $4.99 to only find out that i have been charged the grand total at least so far $78.81.
Ordered free trial and have been charged x2 times further. 17/03 AU$120.74 and 28/03 AU$ 121.08. I received no product and am left with an overdrawn credit card.
I want to cancel my order# 2650452, will be contacting my credit card co. so as not to be
charged
annie pineda
Continue to call and try to get your account cancelled. Keep a record of who you talked to, be resilient and say that you want to talk to a supervisor. The $80 will be the first shipment and don't believe them if they say sorry it's already been shipped. Your records will help keep everything straight for you to fight them
This was a REALLY bad idea, and I should have known better than to sign up for a free trial that required a credit card number. It has been a major pain to get the deliveries stopped and to get my credit card straightened out. I hate hate HATE these things, and I am so irritated that I fell for it. The phone number associated with this charge on my credit card is NOT the correct one. I got the correct number from one of the posts on this site, and I will repeat it here: [protected]. I think I actually reached the guy who starred in "Slumdog Millionaire" but he told me his name was Jonathan David. Hmmmm. Doesn't SOUND like a name from Mumbai. Anyway. Supposedly he canceled the account, but I guess I will have to wait and see. Anyway. Lesson learned. NO MORE FREE TRIALS. Good luck to all who are trying to cancel. Oh, and by the way, the company apparently keeps changing names. It shows up on my Credit Card as Berry Pro Today, but it is Pure Acai Berry Pro according to the phone number. Whatever. You say po-tay-to, I say RIPOFF!
I too was taken in by the "free trial" for only $4.99 shipping and handling. I assumed that the product was worth about $1, shipping was $1, and they made $3 on each sale. Since it did not work, it wasn't even worth $1.
To handle this fraud, I disputed the charge with mt credit card company. The reasons: 1. The web page exclaims boldly that it is a "free trial" (not "free trial period") and does NOT direct me to read their "terms and conditions". 2. The words "terms and conditions" are printed in very small letters at the bottom of the website. There are no instructions telling you that these are hyperlinked to the actual document and you have to click on them to see it.
This is analogous to me signing a contract for work on my house and it happens to say "term and conditions" at the bottom and I have to ask to see them because it is in the man's pocket and he does not have them included as part of the contract.
To stop autopayments, simply tell you credit card company that your card is lost or stolen. They will send you a new card with a new account number.
They are still at it. I had the same issues with them. They are billing under different companies now... each time they bill. I only ever recieved the forst free trial and noting else has ever shown up. A scam for sure. I have cencelled my card as well to get this to stop
Lucky for you that you were able to actually speak to a live body-even if they had no sense of morals. I had to research everything through the internet and the Better Business Bureau of Utah.
Same scam...I sent Certified Mail-Return Receipt and actually got the receipt back signed. My demand was to refund two bottles of this crap along with the International Trans Fees. They have credited only one bottle and not stopped the Trans. fees. The address I sent this "Cease and Desist" certified letter was to Support Services of UTAH, 3549 N. University Ave., Suite 375, Provo, UT 84604.
I also filed a complaint against this company with the Utah Better Business Bureau @ 5673 S. Redwood Rd., Ste. 22, Salt Lake City, UT 84123. They weren't much help really, but it looked intimidating on my letter.
I am still fighting for one more charge to be returned as I returned (2) bottles. One is better than none at this point.
Hope this helps!
I have a similar situation. Very disgusted.
ongoing charges and no product and cancelled over and over but doesn't work
I ordered a trial bottle of acai berry for $4.99 shipping fee. I discovered several days later that this is a scam so I called and cancelled by the time I received the product. They said they don't take returns and have no return place of acceptance, only shipping ADDRESSES. They assured me it would all be cancelled but upon receiving my statement, I discovered more than $287.00 worth of merchandise that I didn't order nor did I receive. Shortly after my first complaint, I received a second bottle of something which I tried to rreturn and they accept no returns. It's still unopened. On 2-28-09, I received yet another package unauthorized and can't return. I called the charge company and sure enough they charged my account yet again. These are all unauthorized charges and I don't know how to stpo them. Please, please please, help me put a stop to these charges and clear these charges from my account.
Unauthorized credit card withdraw
Pamela,
On behalf of nature's acai berry, i would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign - up. This elite membership includes the automatic shipping and billing of your new supply of nature's acai berry to save you the inconvenience of having to reorder by phone! This means that at the time of sign - up, you had all of this billing information available to you and thus you did, in fact, agree to future shipments of our product. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]) . Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!
The complaint has been investigated and resolved to the customer’s satisfaction.
try to cancel several times and they still send and charge me
I called the 800 number that my bank gave me for the transaction I saw on my online banking account. I called Nautres Acia on 4-27-09 and they answered, CUSTOMER SERVICE. I asked, what company is this. The reply was we are several companies. I asked, well I have charges in my banking account and my debit card number was used. She said the worked ACAI, and then I realized that it was the "RISK FREE TRIAL " I ordered last month on line on 4-13-09. I asked why my Debit Card was charged a $29.95 fee and what was it for. She said it was for some educational program that I got signed up for when I ordered my free trail. I said no, I never wanted that and I asked what is the website so I can look at what is on there. She gave me naturesaciberry.com. I hung up on went on line and did not see the information that I supposedly read before ordering. Funny thing! When you go to order the free trail the area to input your personal info is on the middle top of the page. And the terms and conditions is at the bottom. Unfortunately you have to scroll all the way down to the very bottom, if your one of the lucky one's and clicked on it to view the information on how if you give them your debit card or credit card information that you will be S C A M ED INTO SPENDING ALOT OF MONEY. Lets see.
1. 4.00 and some change for a quote RISK FREE TRAIL OFFER! yeah right.
2. then a 29.95 charge for some educational fitness program
3. then a WHOPPING $79.95 JUST FOR GOOD INSULT TO INJURY! for a supply of Natures Acia Berry
This all adds up to about ROUGHLY $115.00. All this for one little risk free trial of a shipping fee of 4.95.
And of course it gets worse! You have to call and cancel on time. I just called up my bank and cancel by Debit card / Credit card and had them mail be a new account number. So because I cancelled my credit card on time they did not get the 79.95 from me and supposedly I got a refund for the so called education of 29.95.
THIS COMPANY IS HOPING THAT YOU OR SHOULD I SAY BANKING ON THE FACT THAT CHANCES ARE YOU WON'T READ ALL THE BORING RHETORIC AND JUST FILL OUT THE FREE TRAIL SECTION AND BING, BADA, BOOM! YOU HAVE JUST BEEN SCAMED INTO A INTERNET SCAM!
I CALLED BACK AFTER FIND ing THE TERMS AND CONDITIONS AND EXPLAINED THAT THEY NEED TO MAKE THIS CONTENT OBVIOUS TO THE LAY PERSON. THAT THERE ARE SO MANY COMPLAINTS ON THE INTERNET AND STORIES OF PEOPLE GETTING SCAMED BY NATURES ACAI BERRY THAT MAYBE THEY NEED TO BE UPFRONT WITH THERE BULL!
ANOTHER SCAM YOU WANT TO BE AWARE OF IS A PHONE SERVICE CALLED "VONAGE" DON'T DO IT PEOPLE THIS IS A HORRIBLE COMPANY AND THE SYSTEM MESSES UP YOUR INTERNET!
SO, NEXT TIME YOU WANT TO SHOP ON LINE, DO YOUR HOMEWORK, READ EVERYTHING FROM TOP TO BOTTOM.
MAKES BE NOT WANT TO EVER SHOP ON LINE AGAIN!
BE SMARTER THE NEXT TIME! PEACE OUT
I too was suckered into this marketing racket, but I came across this web site and others, all with the same scenerios as above. I too cannot tolerate high doses of caffenine and the testimonials freaked me out, so I called customer service and luckily got some one with a thick accent and was able to cancel all three accounts immediately before I even got the product. Also, beware of a product called UltraslimXS. They are doing the same sort of marketing technique, only the supposed $4.99 free trial becomes an owe in full if you keep it more than 14 days. It's also loaded with caffenine and my system went haywire and I also canceled that product, which you had to send back or they would charge full price anyway. It is a shame how the character of doing business in the United States of America has become so fraudulant and deceit-full from hugh corporate bosses to on-line scammers. I applaude the efforts of e-Bay and Pay-Pal who honesty and fairness at the forefront of doing business as it should be. Peace.
This Company is a WEB predator and needs to be shut down. They are in it for the start up order and not interested in customer satisfaction. Their site successfully gets you to sign up for three different product accounts, without you knowing. You then must cancel to stop the bleeding. Of course, by the time you have figured this out, you have been bilked out of lots of hard earned dollars. Every one should be told of this company, and its practices. This kind of business gives the WEB a bum rapt.
I was also recently scammed, it was a link from Oprah's website but she did not recommend that I purchase this product. I received an overdraft from my bank, which I knew was in error, then a few days later received my bank statement, several overdraft notices, and a 79.96 charge from www.natures-acai.com. I immediately went to my bank and voiced my dismay re the overdraft notices and questioning the charges. When I placed order it was for free pills and pay for shipping only of 5.36. I have called that 800 number several times no answer. I cancelled my credit/debit card and the bank is launching an investigation and hopefully reversing the charges to my account. There was no fine print...they are just predators!
What does the Fraud Center do?
Our mission is to give consumers the information they need to avoid becoming victims of telemarketing and Internet fraud and to help them get their complaints to law enforcement agencies quickly and easily.
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How do I report fraud?
Fill out and submit the online fraud report form.
http://www.fraud.org/
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What information do I need to make a complaint?
The more information you provide, the more law enforcement agencies have to work with. Please have the information at hand when you fill out the online fraud report form. The form requires the name of the seller or company involved. Your contact information is also required. We do not accept anonymous complaints. It isn’t necessary to have lost money to report a suspected scam, but if you did, the way that you paid and how you sent your payment is important information. In the description section of the form, explain exactly what happened, just as you would if you were telling the story to a friend. Be sure to provide any details that were not captured in other parts of the form.
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Can I add more information to my complaint after I submit it?
No. The information goes to law enforcement agencies too quickly. If an agency is interested in the problem and contacts you, you can supply additional information at that time.
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What happens with my complaint?
The information you provide is automatically sent by electronic means to local, state and federal law enforcement agencies. They will handle it just as if you had contacted them directly. Since most agencies cannot take legal action on every individual complaint, they look for patterns of fraud. That’s why it’s so important to report it. We can’t make any guarantees about what will happen, but we know that the information that consumers provide is essential for stopping fraud. Since we do not conduct the investigations, we cannot give you a status report. If an agency wants more information or has something to tell you, it will contact you directly.
I have just talked to rep for this company. The girl insists that I opened three accounts for this product. That is an out and out lie! I ordered one trial fourteen day product "FREE". I cannot believe someone like Opra Winfrey would lend her name to such a Racket as this. They have said they will cancel my order but I will probably never get my money back. I also am done with ordering products through the internet! Something should be done about this and soon!
I too was scammed from Natures Acai Berry. I did call the number-[protected] and did get an agent who gave me a cancellation code and said I would get $79.81 back from the $85.91 they took from my account, will see if I get it back. If not, I will call the Attorney General of my state and have them look into this fraudulent company. I think we all have learned our lesson not to order anything off th e internet and buy a product that is not what we paid for. Good luck to you all hope you get your money back, sure hope I do. Janie
I too ordered the free trial fro 4.99 and never recieved anything. I have talked to four people at this company, including a supervisor, and got nowhere. I want my money back! I had to cancel my debit card after they charged the 79.96. I want this money back. How do I do it? Obviously talking to the company does no good. Who else can I call?
Same problem with Acai berry and I cannot get anyone to answer the phone! I do not like the product and would like to SPEAK to an agent. Has anybody spoke with anyone with this company?!?!?!?!? Please help! Do I need to call the FBI?
fraud
On 6th Feb I sent for a FREE bottle of Acai Berry and Bromalite I listened to a video which assured me that shipping is all that I would be charged. So they charged my acct $4.99 for the acai and 4.95 for the bromalite. Meantime I got a call from someone from Bromalite saying they could not ship and they needed the last four numbers of my social security which I refused and told them to cancel the whole order. But it was sent anyway and they took out shipping. Then when I checked my bank statement for Feb. I find they charged my acct
for $78.81 for the Acai and $69.95 for the bromalite without my knowlege or consent. They also sent a bottle of Power tea which I didn't order or want. I am a senior living on a small income and can't to afford such a loss . Please can anyone help.
[protected]@aol.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I only authorized them for shipping charges, but not only the charged me twice, once for $79.96 and also for $85.79. Bromilite did the same. Charged me twice for $69.95.
Not only that they have fake companies like lifstylefit com ( see the spelling) who has charged me for $29.95.
They are robbing and scaming comsumers BEWARE!
I signed up for the free trial for $4.99. I looked ALL OVER the website for something that would say they would just start shipping it to
me and there was NOTHING. Then, I get all these charges for $78 and they start shipping product to me. NO ONE answers the phone. My credit card company refused to dispute the charges until I had sent ACAI a letter. What ###. These people are a scam, a nd there phone number is a dummy. Don't fall for this. I am going tomorrow to cancel this back card, too for their ### service
I ordered a bottle of ACAI BERRY just for shipping. Before I received the Berry, I received a bottle Naturally YOUNG Intraceanse 1, A bottle of the same thing but number 2, A bottle of Naturally YOOUNG Daily Multi-vitamin and a bottle of GREENTEA from some other company that I did not order. Was told that it had nothing to do with the ACAI BERRY. In the letter I was told my CC would be charged 88.OO after my trial was over. I called was told if I did not like it to send it back. I told them I did not order it, would not send it back at my expense for them to send me a box to send it back. That they had commited broken to laws. False advertising and mail fruad if they charged my CC this was in March 2009. Two weeks later I received the ACAI that I order. On April 6th 2009 I called their company asked why they had given my CC number to another company. Was told that it was the same company. The company name is FWM in Hollywood, Fl. [protected] I find that there junk does not work. It may be very harmful to you body. I stay tired, and sick since I started to use it. I stopped after a week. I lost no weight I did what they said to do. I really don't expect the Obama admin to do anything about this for it will not make him get on TV and look good. He can't use his great lines It is American's fault that this has happened. The American people caused it.
For 2 bottles of Acai berry, 2 bottles of bromalite, and something called fit-fac-In a time from from December 18 until March 21 I was charged $382. 50- This is A SCAM!BEWARE!
I also fell for the scam. Not only was I charged for the 78.81 for the acai berry, but also 74.85 for bromalite. Then I notice I have also been being charged 29.95 for something called the fit-fac.com-I immediately cancelled as soon as I got the second order which had no invoice with a dollar amount, that is why I got suspicious. Then a few months later I realize I have been being deducted for something called fit-fac-I have never even heard of anything like this. They refunded me for 2 of the 29.95 charges, but refused the other. I got a refund for all but 1 of the 78.85 charges and they refused. I am just sick over this. In this economy who would pay that kind of money for that product. THESE ARE THE ULTIMATE SCAMMERS! Check your bank statements, they are charging you for more several bogus things.!I am so upset. That is my grocery money.
I agree at first I thought it was a scam, by the way they stuffed my 3.95 trial order with over 35 dollars of other junk made me immediately want to cancel my order.
Companies who work like this do not deserve even a second of your time.
Hello, this is the supervisor of Customer Service for this product. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is [protected]. We do have a 30 day risk free satisfaction Guarantee. So please give us a call and any one of our representatives will be happy to assist you with anything that they can. Also if you would like to cancel your account through email you may do so by emailing info@verifyyourorder.com. Thank you and have a great day
Fraud - investagation by Attorney General
Thousands of people like myslef have been scammed by FWM.
I checked the Florida Attorney General web site and there is an ongoing investigation of FWM labritories. The case number is L09-3-1041.
I would encourage everyone who has been scammed by FWM to contact the Attorney General
and give your imput. Perhaps if they get enough information on this inscrupulious bisness, they will shut them down!
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes! This is the message I have been trying to get people to do! You want these crooks to be shut down, YOU NEED TO FILE CHARGES...if not... THEY WILL CONTINUE...
Fraudulent Lying Scam Artists
Just spent 1 hour and about 45 minutes with these liars on the phone...Signed up originally for free trial. When I got the package, I called to confirm that this was the only package I would be reciving (There was a note outside that said refused packages would not be accepted) This made me suspicious! I was assured, there were no hidden costs, there was no auto ship and I would be charges nothing more than the shipping charge I agreed to. two weeks later, I go to pick up my 7 year old's daughter's insulin from the pharmacy and my credit card is denied. I call in, and I am over my limit. A charge of 79.90 was put through by GNS the day before. I didn't have enough room left on my account to charge the $410.00 medications. My daughter is insulin dependant and she could die without it.(Of course I mad other arrangements, but still, not everyone is in the position to do that at the spur of the moment!) Anyway I call GNS furious and in tears and I spoke to a very sweet nice girl who calmed me down, took my number and said she would have her supervisor call me back within 20 minutes. I gave her both my work and cell numbers. Of course I received no call in 20 minutes! Later that evening, I was at a meeting at school, and my cell phone rings and it is a "SUPERVISOR" from GNC and she assures me that she has taken care of the problem, that she had been getting similar complaints from other customers and the money would be returned to my account within 7-10 business days. Amen...end of story. All is Good until ten days goes by, and there is no refund. I try to call to no avail. Either phone is busy or no one answeres it! Then I get another deduction of 69.90 from my account and 2 more bottles of this totally useless crap they call "superfood". No, I can't have a refund because they have no record of any previous calls...Convenient huh? I am so angry right now, that I am going to write to Oprah. Her name was what made me think it might be worthwhile. I wonder if she would be intereested in our stories?
The complaint has been investigated and resolved to the customer’s satisfaction.
To: kathy davis
We are sorry to hear that you had a bad experience with us. Did you order our Acai Berry Edge and return it to us with-in your 30 day money back guarantee period? We would like to help you. Please contact us again and explain your situation to us. We might be able to offer you a monetary refund depending on your personal situation. Below you will find our terms and conditions that are with the 21 day free trial on our Acai Berry Edge. This might explain some questions.
We hope to hear from you soon. Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
Supervisor at GNS
To: Reillysmom
We are sorry for the inconvenience and bad experience you had with us. If you never got your refunds for the $79.90 and the $69.90 please contact us so we can help at [protected]. We are here Mon through Friday 7am to 10pm and Sat and Sun 8am to 5pm.
Here are the terms and conditions of the Acai Berry Edge:
Free* 21-Day Trial Terms and Conditions:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
Sincerely,
Supervisor at GNS
Life is tough, but it's tougher when you're stupid.
I am so amazed to read the above comments at specially the only one is clearly indicating that they are so honest and they are not doing anything wrong. They are all clean honest businessman. But we are, the people, who believes the doctors, oprah, TV shows, news papers, all positive research articles, ad's, Etc.
Just because “we believe”... Are we pathetic?
Blame it on us…
“Absolutely nothing is ILLIGAL, about it as long as you are agree to these terms.. !
That is absolutely right if I am buying a car, house, state of art equipment, I’m only buying a supplement, something might help me in a long term or not.
Fine prints...
“Who really read those terms? I always agree & check the box just because I’m a consumer who wants to have that product.
I think I should really try this product.
This might be working for me. I don’t care about those fine prints.
It looks legit, I don’t think they would screw me over for a well-marketed, positive feed back, promising product.
I’m a customer. “Customer is always right.” ?
Yes, If this product works I would continue buying it…more thoughts can be added….)
“Absolutely nothing is ILLIGAL, about it as long as you are agree to these terms.. !”
**Vulnerable people = who is desperate for help = GNS and all others.
Is that Just because I want this product, just because I NEED this, which makes me vulnerable?
So in this case my weakness, my search for help makes me vulnerable and that gives YOU all rights to screw me up?
I would be a gold mine for people like GNS to screw over these suckers. US…
“Absolutely nothing is ILLIGAL, about it as long as you are agree to these terms.. !”
Who ever or whatever the law is saying IF THIS IS OK WITH YOU. SHAME ON YOU!. SHAME ON YOU PEOPLE WHO IS TAKING ADVANTAGE FROM US WITH THEIR GAMES.
THE CASE IS CLOSED. REST IN PEACE.
Your favorite customer..
The SUCKER…
Also, I just noticed that half of the complaints on here are for completely different companies who have no affiliation with GNS INC. Unless the EXACT NAME OF THE PRODUCT YOU ORDERED IS "Acai Berry Edge" you have the wrong company and should be voicing your complaints on a different page
I have thoroughly taken a look at the GNS website, specifically the page offering the trial on the Acai berry edge. I can tell you right now that anyone claiming that this site is a scam, obviously is not familiar with the phrase "terms and conditions". These terms and conditions are stated in TWO places on the order form. It also states that a copy of these terms and conditions are mailed with the invoice that arrives with every shipment. There is a check box that MUST be checked signifying that you have read and agree to the T&G in order to order this product. These terms and conditions do in fact state that if the product is not returned within 21 days of placing the order, you will be charged for that product. it also states that you have an additional 9 days to return that product for a full refund (minus S&H). This process is what is referred to as "billing in arrears" or "try before you buy". Thousands of companies that have been operating for decades use this billing method to attract customers and there is absolutely nothing illegal about it as long as you agree to these terms before the product is purchased. It is also stated (and you also agree to this by agreeing to the T&G) that you will be enrolled in their "VIP club" which ships you (and bills you for) new product every 30 days, unless this auto-shipment is canceled before the product is shipped.
I welcome anyone to dispute the legality of this product. For anyone who has called in to request return authorization #'s & then returned the product but still have been denied a refund. I would encourage you to save all information and document all calls and e-mails as no company is perfect.
I too was scammed by them same scenario, free trial, pay your shipping and 30 days to try. Receipt was on a friday, 21 days post order, could not reach anyone, by MONDAY I had a charge of$ 79.90 pending, I called my bank and they said they could not dispute the charge, until...it went through. SO I let it go through. I called and called GNS...no answer. Finally through emails they said I defauleted on the free trial and did not return my pills. I was furious...I sent back the bloody pills and now my bank says transaction approved and will do NOTHING!
I am livid. I say we all go class action.
I cancelled my card!
excuse me on commenting onyou people are pathetic...and you...do you have to make people who err feel any worse? Does it make you Feel Better?
ALL OF YOU THAT CAN'T SEEM TO GET THEM TO STOP CHARGING YOUR ACCOUNT EVEN AFTER THEY TOLD YOU THEY WOULD NEED TO CANCEL YOUR CREDIT CARDS! THIS IS THE ONLY WAY FOR THE CHARGES TO STOP! IT GETS PRETTY OLD WHEN IT SEEMS EVERYONE JUST WAITS AROUND FOR THE NEXT MONTH TO SEE IF THEY HAVE CANCELED THE MEMEBERSHIP ONLY TO BE CHARGED EVEN MORE MONEY! DO YOU PEOPLE NOT REALIZE THAT THEY ARE NOT GOING TO REFUND YOU AND NOT CANCEL YOUR MEMBERSHIP! GET WITH THE TIMES!
Who says this crap does anything for you anyway?
"Oh, I read it in an ad"
DAMN you people are pathetic
I received this ACAI Berry product two days ago from GNS. I opened the box and read the return policy. I immediately called for the RA number. When I received the number they gave me I sent the package back with a tracking number. I did not even open the bottles. The company must know their product is garbage or they would not have such a ridiculous way of standing behind it.
first you can report them to the better business bureau who WILL attempt to settle your problem with these people. if all else fails, after good faith attempts to get the matter resolved, calling your credit card company with your documented attempts will have them issuing you an interim credit while they present the offending company with your complaint. credit card companies are well aware of these scams and their contacting the company usually results in a favorable outcome for YOU.
Yes, i too got scammed by this GNS company. the BBB has over 300 complaints registered to this company...all of the same nature; ie - the lack of providing the terms/conditions PRIOR to purchase of the "free trial". AND the fact that most people didn't recieve the stuff til 15+ days after ordering!
good luck
Received supplement I did not order
I ordered a free sample and then started get product I did not order. When I called the company, I was told by Jourdan Schmidt that they did not have a return policy. They said they cancelled my next shipment but I don't trust that they did. I still have a charge on my credit card that I have disputed but now there is a late fee and interest that I NEVER allow on my credit cards. This is a shady business! I guess I will pay since I don't want to hurt my credit rating and since I was stupid enough to order something on the internet but I have definitely learned my lesson. But something needs to be done about these fly-by-night internet businesses when they are found out to be fraudent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
I was looking for Weight Loss sites and clicked onto this company. Boy, was that a BIG mistake! Received the trial sample I ordered for $ 4.99 on 2-6-09 and to my surprise my credit card was charged $79.96 on 2-26-09. Red flags should have been raised when my bank left a message on the day I ordered to see if I o.k.'d this purchase for $4.99. Since...
Read full review of Acai Berry and 201 commentsTaking unauthorized money out of my account
Do not purchase products from South Florida Nutrition. They lure you in with a $5.95 trial bottle of acai berry, but beware...there are "terms and conditions" discreetly placed on a second page (which you have to click on separatley and is not apparant) written in tiny words. I purchased the acai berry and about a month later I received a deduction of $88 from my account in addition to the $5.95. When I called the customer service number, I was told that I did not cancel my subscription in time (see above about the tiny words on the second page that I didn't know existed), therefore I would be sent a bottle every month for $88. I told them to cancel my order and to refund my money. The representative said "no problem, " and that I could just return the second bottle whenever I recieved it and they would refund the money. So then 2 days later another deduction of $94 was taken from my account. I call a second time and this time the representative kept repeating to me that my account is closed, though I'm trying to make them understand that while my account may be closed, I was still charged another $94! After almost 45 minutes on the phone, I finally get the representative to understand and she credited the money back to my account. THEN, 7 days later ANOTHER deduction of $94 is taken from my account. I call for a third time, but this time the representative tells me that because I didn't follow the "terms, " I was charged $88 for the first trial bottle (that was supposed to be $5.95) and that the new $94 was for the second bottle (that I still haven't received, by the way). I spent almost an hour on the phone with this guy who doesn't listen to a word I say, but instead keeps repeating himself like a broken record that I didn't follow the "terms and conditions." He refuses to give me documentation of our phone conversation, and worse, refuses to give me any documentation saying that my account is closed. When I ask repeatedly to speak to a superviser, he tells me "The superviser will tell you the same thing that I am, so there's no point." When I insist, he puts me on hold for 10 minutes, then comes back and says the superviser is busy and cannot speak to me. THEN, I call a forth time and speak to another representative who tells me that her company "has no record" that the additional $94 was taken out of my account, even though I fax her my bank statement with that information clearly printed on it. I am so frusterated and angry at this point. Now I have to close my account and open a new one because this company will not stop deducting money from my account. This is criminal and highly unethical. South Florida Nutrition clearly knows that they are ripping people off and should be put out of business. Please do not buy any products from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
the same happened to me, but they refunded my money.. completely except the 5 initial dollars
BEWARE OF ANY TRIAL PRODUCTS ESPECIALLY RESVERATROL ULTRA! This company also operates as FWM Laboratories selling ACAI BERRY and other products. They ship the "so-called" 14 day trial of this product so that it arrives on the 14th day and then they charge you for the product. Because the refund policy says that they will automatically charge your credit card on the 15th day they can get away with stealing money from you. Once they have access to your credit/debit card they will continue to keep charging your account. You will have to cancel your card and get a new number to stop their access to your account. Do this immediately! Don't wait. The longer you wait, the more money they will steal from you.
MW
California
False Credit Card Charges
I recently lost 90 pounds on my own (YEAY!) and wanted to ensure I was doing something to make sure I didn't gain any weight back. Like most people I heard about these pills on the Oprah show. My friend and I desided to try the "Free trail" and agreed to pay the $5 in shipping. Much to my suprised I was chanrged $88.60 a few weeks later. Shocked, I called my friend to have her check her bank account because we ordered the same day...sure enough she was charged as well. I read over the paperwork that came with the pills and it only stated that should I not want to continue with the program I would no longer be responsible for future charges and that I would have to cancel my account with the company to avoid being charged in the future...Ummm, hello what happened to the "Free trail?" I noticed on my bank statement that there was a phone number to this company. I called the number and was on hold for 30 minutes. Finally I got so sick of being on hold so I hung up. I called again the following day and waited for 45 minutes - hung up again. I called a third time and gave up after 15 minutes. So, I don't even think that was a real phone number! Finally, my husband found an online chat to talk to someone. My husband explained the "Free trail" and the product we recieved. The person on the other end of the chat said "We do not handle that line of pills". When my husband asked for a number to contact someone we got a number that wasn't even for this business! Finally after many hours of searching online we found another website chat and were told that our acct would be cancelled and we would no longer be responsible for future charges, but they could not refund the money for the "Free trail bottle" that I had already received! When my husband said "Why were we charged if it's a free trail?" The person on the other end sent us a link to a webite claiming that this is what I saw the day I ordered the free trail...ummmm no it wasn't! It was a totally bogus explaination of an agreement that I "agreed" to! My husband explained that this screen NEVER appreared when I ordered the product. The customer service person sent us a link again - TO THE SAME PAGE (as if to say, read it again stupid) and said he would send my complaint to another department. Are you kidding me?! That screen of agreements never showed up when I ordered the product...I AM 100% SURE OF THAT! These people are ripping people off and charging people's credit cards without autherization! So, my husband looked up the Att General's office in New Hampshire and filed a complaint. We have also filed a fraud form with our bank to get refunded, but still have yet to get satisfaction of the situation. I also feel that it should not be my banks responsibility to refund the money when this company was never autherized to take it in the 1st place!
After reading other people's complaints we have since cancelled our credit card because other people were told "Your account has been cancelled and you will no longer be charged", but they were charged again, so I'm not taking any chances with these clowns!
I'm emailing Oprah next!
The complaint has been investigated and resolved to the customer’s satisfaction.
CANCEL IMMEDIATELY AND REFUND MY ACCOUNT
PLEASE CANCEL ANY AND ALL ORDERS IN MY NAME AND REFUND MY ACCOUNT IMMEDIATELY. I PHONED YOUR COMPANY TWICE ONLY TO BE TOLD THAT ALL REPS WERE BUSY AND THEY WOULD CALL ME BACK. NO ONE HAS CALLED. I WILL NOT HAVE A DIME OUT OF MY ACCOUNT. PLEASE CONFIRM THAT I AM CANCELLED AND PROVIDE AN ADDRESS I CAN RETURN THIS PRODUCT TO TODAY.
Lorraine Smith
The complaint has been investigated and resolved to the customer’s satisfaction.
I also was signed up by them for something called the Fitness Factory and thankfully kept the e-mail welcoming me so I read the fine print where it says if I don't cancel I will be billed $29.95 per month in addition to the $94.57 monthly for the Acai stuff! I'm so glad I read the article in the paper today because I'm still in the trial period and can cancel. If I can't get ahold of them I'll change my debit card which I used to pay for the shipping, a lot cheaper than what they're trying to steal from me!
ordered on 2/4/09-they billed me another 79.90 on 2/25/09 which I did not have in my checking account
I paid on 2/4/09 33.94 to try this product. When I received on 2/24/09, I looked at the bill and besides the 33.94 they have charged my checking account 79.90 on 2/25/09 for the products I already paid for.
Then every 45 days they will charge my account another 79.90. I do not want my account charged unless I call and order it or go online. I called the number and could never get through. I did not agree to pay over a 100 dollars to try this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
To: Norma King:
We are sorry for the inconvenience you have experienced with us. I checked your order and it seems like you only paid for the Carb Matrix that day and did the buy now pay later offer for the Acai Berry Edge. We deeply apologize for the experience you had with us and we would like to help you and offer you a monetary refund now. Please contact us again and explain your situation to us.
We hope to hear from you soon.
Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely,
Supervisor at GNS
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Acai Berry emailsinfo@acaiberryny.com100%Confidence score: 100%Support
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Acai Berry address650 Manhattan Ave., Brooklyn, New York, 11222, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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