Acai Berry
Reviews and Complaints

MAX ACAI BERRY

File charges with the Federal Trade Commission in whatever State you got the product.

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

OMG - I never - wholly crapness - I've been had (taken) whatever the expression is. Dang, I don't like this. The free sample thing turned into crooks just stealing money from me... the ACAI watford / beri thing - OMG, I just can't believe it. Get ahold of your credit card company right away. Cancel your card and get a new card # etc. YUK - what a pain to deal with. What a shame people resort to such a life. lesson learned

I am a huge retailer on the Internet. I am an expert as to the customer-vendor goods for money world. It's easy first email the company and ask them to refund your money, explain to them you are exercising your option to cancel and because the product did not work as advertised. Wait 24 hours and and call your credit card company and tell them you want a refund you will need to explain to them what happened and the credit card company will give your money back to you. Save all correspondence the the retailer because the credit card company will ask you what the history is. One more thing, don't get upset, your credit card company is on your side. Compliments of www.1000bulbs.com.

How did you ever get through to get a return authorization number? Ive been on hold forever. I cant find the right website to correspond with customer support. No surprise there!
Mary
Louisville, KY
cruisemaster@bellsouth.net

Jim
I'm thinking you must think this website supports the product you got... it's just a Complaint forum...

I did get my money back but I had to file charges with my Credit Card Company and with the Federal Trade Commission in the State that I got the bogus product...

I have filled out a complaint form on this website several times. On 2/2/09 my credit card was charged $4.99 for a trial (never received product). On 2/19, my credit card was charged $79.96, again no product. I completed online website form; no response. On 3/4/09, my credit card was charged $85.91; again no product. On 3/3/09 they shipped a bottle of the product with the packing slip clearly marked "Nature's Acai Berry Trial". I have again completed the online form stating immediately cease and desist from any additional charges and reversal of the 2/19 and 3/4 credit card charges. I have yet to receive any credit or product. From Google, it appears that these thieves have duped many people and should be shut down immediately with retribution to us, the customers.
Thank you. Patricia L. Coates

I recently posted a complaint about a week ago when my mom and I ordered the Achai Berry and the Life Cleanse Colon Cleanser. Well I called and cancelled my order like my bank had told me to do. So they gave me my cancellation numbers for both products so I figured I will still receive my sample I paid for without being billed any additional charges. Well I was wrong. I was charges 87.13 twice for both products and an international shipping fee for an additional 2.00. I called my bank immediately after these charges took place and they credited my account back and are doing an investigation. My account was charged again and additional 87.13 for a totally different product before I had a chance to cancel my bank card. The bank had told me to call the co. and see if they would credit my account and they said sorry for the inconvenience and they would have to send everything to another dept. for a credit and that would take 5 days. She read me the cancellation # that I had been given a week prior and she said it didn't get cancelled in the system. Sure it didn't! I finally received my colon cleanser yesterday but have not received the achaii berry after placing my order 2 weeks ago. DO NOT ORDER ANYTHING FROM THIS CO.! ITS A SCAM!

I seen a special for the Achai Berry and the detox on a website that had a picture of Racheal Ray on it and had pictures of probably fake people on it that all had the exact stories word for word. When I visited the website when I first ordered it last week it had 2 before and after pictures of people that said they were from my home town. The website also didn't say anything about cancelling my subscrition within 14 days. So I figured for 99 cents shipping for the Achai Berry and 99 cents for the detox for a 30 day supply I thought it would be worth a try. My mom and I placed an order and she was told she would get her trial within 3 days and nothing yet. So we checked out the website and the page was now updated with the same pictures of the 2 women but different info. about each of them. Then at the bottom of the screen it says you must cancel your order within 14 days or you will be charged. No number listed so I called my bank to find out what to do and she knew about this scam. She had a number for each product available to call to cancel my subscription. The number for the Achai berry is [protected]. The number for the Detox is [protected]. Hope this helps for anyone having the same problems. I called to cancel my subscription and spoke to someone. She cancelled everything and game me confirmation numbers and told me I should have my free 14 day trial ( instead of 30 day trial) by next week. So we will see what happens.

I ordered this product for a free sample of a month supply/pay $4.99 for shipping. I used my bank debit card. I got the product in the mail. The following month, I got another bottle with no slip inside the bag or any kind of bill. I thought they accidentally sent another one. Well...I got another one the following month. I had trouble finding a phone number for it and that alarmed me that something was strange. So I checked my online banking and I found several charges that I had not even noticed! There was the initial 4.99 + 86.13 (3x's !). There was a phone number listed beside the charging company of AC Berry. I called and the person I spoke to could barely speak English and had trouble finding my account. Finally, he pulled it up and said that I had not canceled within 15 days of agreement and that I automatically began to receive the monthly amount and to be charged 86.13. He said that he could only refund the current month. I insisted that I would send back the un-opened product for a credit. I DID NOT HAVE ANY TERMS AND CONDITIONS WHEN I BOUGHT THE PRODUCT THAT SAID TO CANCEL WITHIN 15 DAYS! We went round and round and he hung up on me. I called back and spoke to an English speaking girl next. She gave me a confirmation number for one refund of 86.13 and told me that she would cancel the complete order. I was out $172 bucks. I asked to speak to her manager. Him and I went around for about 15 minutes. He told me that there were many websites out there that are not legal and they are copying their corporate website without terms and conditions listed ( as they were not to me...but how do I prove that? ) I said, why would someone copy your website to get nothing, while YOU are receiving MY money? He laughed and he said ma'am, if you are willing to put your credit card out on the internet and trust it, you are setting yourself up for problems and it's just that, your problem. He said that he even had an attorney call him w/ the same complaint that I had and admitted that 'wow, they had a good set up if there is nothing you can prove that they wrongfully took your money and are getting away with it' I was crying and screaming at him every name in the book at that point...As you can imagine.
So, I did receive a credit for the 86.13 amount and I called back to confirm the account was closed. Done. I was out the money and decided not to think about it anymore.
Last night I was paying bills and I came across a different credit card that had a higher amount then what I remembered. We do not put ANY charges on the card...it was only for a transfer of some furniture we bought to avoid finance charges. Come to find out...AC Berry made charges last Saturday of $83.01 + 2.00 + 1.95 and on April 22nd another of 2.00. I called the Berry company again as the credit card is under my husbands name. Not mine! They said they had no record of either of us or any charges made. Of course they wanted my credit card number.
So I called the credit card company and explained the problem..so, they are sending me a fraud package, and will send a new card/account number, etc, investigate the problem to hopefully remove the charges.
My fear is that these people have stolen information and may use my name or information for things that I am not even aware of. Next I am going to call them to let them know that I will be contacting the BBB and Federal Trade Commission as well as filing whatever I possibly can against these liars and scammers!

Rip Off and Fraud.
The same thing happened to me as happened to many others. I received what was to be a free sample bottle of Achai Berry 3 weeks after I placed the on-line order. This was one week past the so called 15 day free trial. I had also received my credit card statement with the charge to my account before I even received the sample.
I returned the product with a letter requesting that I wanted to cancel all future shipments because my Doctor recommended that I did not take the Achai Berry suplements because of other medications I am taking. Make sure you ask your Doctor about taking this product. They still sent two more shipments and charged my credit card. I was finally able to reach a service representative by calling [protected], thanks to "madcustomer" for the correct phone #. They said that they would cancel the order effective 5/15. They said that the last charge was 5/5. I haven't received that shipment as of 5/15. Let all your friends know that these people are scammers.

madaboutachai

I received my "free" sample of the detox and started trying it. It's been 2 weeks and I haven't seen any results. My credit card was charged for my next shipment. When I called to contest the charge (because I didn't order anything) I was told pretty much the same thing as everybody else. I cancelled on the 16th day...the person I talked to said I needed to cancel within 15 days. The 15th day was Sunday so like an idiot I waited until Monday...BIG MISTAKE. I haven't received the product that I paid $87.66 for and probably never will. The person was totally rude, very hard to understand and when I got frustrated she terminated the call and hung up on me...I can't believe this can happen in the US. How can companies continue to charge people for stuff they never get and rip them off like this?

If you are reading the post written by Achai, the phone number isn't correct. It's really [protected]. When I tried to reach the number they listed, it didn't go through. What a rip off. I was also told that I should have called customer service. Kind of hard when the number isn't correct.

Don't even think about it! It is not worth the hassle! I reached a customer service rep in Asia. After having to spell my name, repeat numbers in my address and phone number several times so I could be understood, and being put on hold several times I finally got someone to say that I would be refunded the original amount I spent. I am waiting to see if that happens. I was put on hold for a supervisor who never answered and is now suppose to be returning a call to me. I wonder how many trusting people get ripped off everyday by this company? Is there no shame? If the product is that great the people will reorder without being ripped off automatically. Why not be up front with people and tell them that it is not really a free trial and that the actual price of the product is over 75 bucks.

Rip Off!
By the time you see this post you too will have been ripped Off Just like everything else that Oprah is involved in. She gets her money! How the heck do you sleep at night Oprah? How big a cut does she get. In today's world I can ill afford the $80 buck charge. Never were you made aware that the free sample was just a come on to get you credit card number. But once they get it you get it if you know what I mean! I called and no one could tell me how to stop the little pills from coming. I just went and listed my credit card as lost/stolen and will have to wait to get a new card. Good luck on getting your money back!

The same thing happened to me. I order the free item and was told that I would only have to pay for the shipping and handling. I only ordered because per the ad, Oprah uses this item to help with weight loss. Again, per the ad. I gave my information, but now where did I see that I would be charged for a subscription of $79.96. I emailed the customer service dept to demand that money be released back onto my credit card, well needless to say, I havent received a call back yet. I have gotten my bank involved to get that charge taken off.
This company is a rip off. DO NOT ORDER FROM THEM!

Call your credit card company and file a dispute about the unauthorized charges. They will be refunded and they also will give you the option to change your account number so that this does not happen again.

So im not one to check my credit card statements and when i finally did i noticed that there has been a 19.95 dollar charge twice a month on my statement since may. I dont know what to do. I put a block on my creditcard but its only good for 20 days and i cant use the card with the block on it, i owe to much to close the account, i just dont know what to do. If anyone has any information please let me know. I have called many phone numbers and have had no luck. Best wishes to all of you.

The number I got for UMG Money Ahead is : [protected]. I called today to find out what the $14.95 charges on my credit card were for. After reading other comments on this, I am cancelling my card so there will be no possibility of other charges. They probably got mine from the Pure Acaci Berry deal also.

We got ripped off too! Same scenario. Here are the toll free numbers I've collected for UMG as they may be changing them:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I signed up for a free sample and authorized a cc payment of $4.95 for shipping and handling. I received the product, plus some tea that I did not order. I was charged the s/h charge of $4.95 plus $34.95. Fourteen days later they charged me $80 for the "free sample!" because "I didn't cancel within 14 days" Then they billed me twice more for $80 although they never sent me any product! These people are CROOKS!

For all of you who used a credit card and could not reach the merchant to cancel the order, you have the right called Chargeback rights for up to four months from the original purchase/transaction date. All you have to do is call your financial institution that issued your credit card and tell them you haven't been able to reach the merchant and you want to charge back all charges from this merchant and stop any future charges. YOUR BANK OR CREDIT UNION WILL DO IT! You don't have to be a victim of any scam as long as you use a credit card and act within four months. Good luck.

I also fell for this scam, after countless times to cancel this order, and each time I called, the person on the phone told me the product would not be sent and I would be refunded the $3.49 for shipping. Well, the product still shipped to me and by the time I received it, the free trial was over and I was charged $79.00. I had to file a claim with my bank to get my money back. Next time I will be more careful to not get raked into a "too good to be true" trial offer

i also fell for BERRY SLIM MD scam. i finally had to go through my bank and when the packages came i took a picture and then a picture of me putting them in the post office box. i will never ever fall for the free trial again. i should have been smarter than that and it really makes me mad at myself. i would like to know if there is an agency we can call to report the people. GAYLENE

cancel my membership

I would like cancel my membership

I to fell for this scam ordered Acai Berry got green tea and colon slim have yet to receive the Acai Berry I called the 1-800 number they answered I told them I haven't received it yet she said thats not their problem because UPS has it so I told her the trial will be up before I get it she said well how do u like it. What part of I DONT HAVE IT YET DO THEY NOT UNDERSTAND! Shavon Hurt

I wasn't trying to order their product, I thought I was confirming a different order. I calle dto cancel and receive a RMA, But never received the product. They charged my cc again. I filed a complaint with the BBB.

>
I too fell for this ridiculous scam! However I was lucky enough to get through to Customer Service pretty quick with a toll free phone #[protected] and my membership I was told would be cancelled immediately. I did have a fee paid by credit card of $3.41 for shipping/handling which showed up the next day! The product did absolutely NOTHING for me~ no extra energy or weight loss as they claim~ What a surprise! Instructions for return was sent to my email and of course an offer to buy more products and a charge if I want to keep the rest of the supply`HELL NO!
Live and keep learning from these crooks!

Damn...when will I learn ...nothing is free. I ordered the free trail...THEN read these complaints. After ordering I suddenly got an email..that I now had a personal online trainer for only 29.99 a mth...what? anyway I called and canceled the trainer...and THEN called my bank and canceled my Card! BTW...yes I too see 2 charges already for 4.95...and YES I was declined the first time too and amazingly..it went through the second time...

Thank you all for your stories and I'm so sorry you got ripped off. I was just about to order this in an effort to speed up the whole diet/exercise process when I came across this site. THANK YOU! THANK YOU! I will not be buying this - I will stick with the all natural way - work work and discipline.

Here's what happened to me: I WAS aware of the trial period (now 17 days) and tried for several days before the trial period was up to call and cancel. The phone would ring once, I would get an immediate recording which didn't announce the name of the company or anything else. Only telling me to hold. Then music plays. When the sound gets so low you listen hard to make sure you aren't cut off, this shrill ear-piercing flute plays very audibly. After listening to this junk for about half an hour I can't handle it anymore & my barrery's going dead. I decide "tomorrow's another day". I try the next day, exact same results. After trying for several days I finally get through. I realize it is now past the 17 day trial. I explain to the rep. I didn't received ColonZen but Colon Cleanse, and that I have been trying for several days now to get through and wasted probably 4 hours of my time on hold. She is polite in telling me they had been experiencing "computer trouble". She advised me my card would not be billed. My card DID get billed. $79.63. Living paycheck to paycheck, I now have overdrafts. I called them & couldn't talk sense into anyone, and got disconnected any time I attempted to reach a supervisor. They would tell me "we have no evidence of you trying to cancel within the 17 days allowed". I told them of course, because they wouldn't answer the phone! (Crazy theory - a lot of telemarketing and customer service phone systems are linked to their computers to automatically bring up the caller's account info on a computer when the inbound call comes in. I know this. I've done this. Is it a possibility when they see the caller is in the middle of a trial period they just don't answer? I would say yes, even though the reps I spoke with today said it's "impossible" that someone didn't answer the phone.) Their rebuttal was always the same repetition - "we have no evidence of you trying to cancel within the 17 days allowed". After trying to explain this FIVE TIMES, I became seriously frustrated & advised I would have my attorney contact them. I know $80 isn't that much, but it is this close to Christmas. That $80 would buy my children some nice gifts! Besides, I'm tired of companies scamming and taking advantage of everyone, aren't you? More complaint boards like this one should help. Get all the evidence out there you can!

Here is a company promoting this ColonZen scam (see their Twitter page for proof):

ColonZen (Coupon) is our top converting colon offer on the network now! Be sure to use the coupon code on your LP to increase conversions. 5:33 PM Nov 16th from Twidget
http://twitter.com/ewanetwork

Eagle Web Assets Inc.
207 Willow Parkway
Buffalo Grove, IL 60089

Ryan Eagle
ryan@eaglewebassets.com

Harrison Gevirtz
harrison@eaglewebassets.com

EMail: advertising@eaglewebassets.com
Phone: 805.680.8449

http://www.ryaneagle.com/
http://www.facebook.com/people/Ryan_Eagle/37608408

its a scam and if you dont read your terms and condition you are screwed.
so be aware of those websites and never buy it online!
just go buy it at regular offline shops where they would sell mutivitamins and stuff
and in other case, you can maybe ask a pharmacist ...

and never can trust whats on websites..
people can be selling anything;; so be careful
and this acai berry...
if you want to end it as free trial you have to cancle within 14 days but
when i called before 14 days they didn't even answer the phone and yet they already
charged me ...

i had to call 2 days and to finally get hold of one lady in philipine or so;;
those 1800 numbers you can't even get hold of and they were making no sense
they were telling me i had to cancle in order to be not charged within14 days
but i told them you guys didnt' even answer the phone and...
man...the number on there wasn't the right kind i had to search everywhere to
find it and finally cancled it..

or other way to do is change yoru account if you think you got scammed and
tell bank to despute the charges
and just never ever order those online again.
and never use your debit card to pay them or give it to them because then
they willl have access to your account adn withdrawl money on your account every time.!

so becareful
its scam!

hope my advises helped a bit..

Could you guys post what sites you have ordered from please. There are many sites that sell Colon Zen and the reviews seem to be very good so people are getting it from somewhere. Thanks

Was in the process of ordering this product and sure am glad I came across this web site. Thank you everyone for your imput. CBS which is promoting this product should pay mind to what is happening to the people that are listening to them and ordering the product.

Too little to late... I just ordered both for free trial w/ promo code 10 min. ago... then search how to cancel and found what happened to too many of u. Just canceled card hope the dont stick it too me too bad. thanx for ur comments... I cant believe they can flippin' get away with that! I tell ya some people!

Thanks for all your comments. I almost ordered too. I'll go to the health store and get something similar if this works. It makes you wonder if they might just send you sugar pills?

wow! i almost ordered this stuff! Thanks to all of you for your comments and good luck to you!

Similar problems with my order as well, but I looked for reviews while I was WAITING and WAITING for my order to arrive! Found these comments, and immediately cancelled my credit card before they put the screws to my account. That is the way they work. They delay sending your trial offer until it is time for regular shippments to begin. It also states in the FINE PRINT on the website that it will be 15 days, but in most cases it is only 10 to 13 days when they try to re-bill your credit card for the full monthly supplies. I ordered my trial order on July 30, and did not get them until August 19. After the reviews I have read I am now afraid to even use them. If they scam people like this over and over, God only knows what could be in this stuff! Also, on top of the shipping charges for the trials I was also billed a total of $1.50 extra...still haven't figured out what that was for! Steer clear of this scam!

I just want to say that I wished I had read your complaints before I got myself into this mess. My complaint is the same as everyone else except that I neither received my trial bottle which is the $4.99 for S&H or month supply $79.96 which the billed me for even though I canceled. I've been fighting with them for one month trying to get my money back for products that I've never received. I finally got an address that to a corporate office and sent a very upsetting letter. While the representatives are quoting terms and conditions, who breaches those terms and agreements when you never receive the product. And of course their response is "the computer showes your correct address and we've verified with the post office that your product has been shipped so you must have received it." After writing that letter I finally got a refund number for both charges, it remains to be seen if the actually credit my account. I was told by the representative that she was sending me an email confirmation but guess what? Never got it. Oh and don't forget to cancel all those memberships they sign you up for and get cancellation confirmation codes from them. Anyway, if anyone is interested the corporate address got was: Nature's Best Acai, 305 W. Broadway, Suite 114, New York, New York 10013. Oh and I got another address just in case I received the product I should return it to: Amir Sanchez, Nutraceuticals, 20100 S. Vermont Avenue, Torrance, CA 90502. Now who the H..is Amir Sanchez? People watch out!

The above listed number dumps you into a an operator database where someone with an east indian accent takes your name and number so that a company rep can call you back. I gave em my info but won't hold my breath. Man what a scam. You think your just into it for $4.99 and they get you "slick willy" style. Bad bad business practice. Here is another number to try for cancellations that I found:

[protected] (mon-fri 9am to 9pm est)

Good Luck, I'm pissed off too.

Pamela,

On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns that you may have had while attempting to cancel your order. The phone number listed on our website [protected]) is 100% reliable and customer service representatives are standing by! Nature's Best Acai and its employees are unlike any other offer out there and we stand behind our products completely and your satisfaction is our number one concern. Please feel free to try the listed phone number once again and allow our service agents to take care of your situation. Keep in mind that hours of operations are Monday-Friday 9-5 EST. We hope to hear from you soon. Have a great day!

I used the following phone number this morning and I got a live customer service rep...[protected]. I was one of the unlucky ones who received unauthorized charges on my account this morning and I immediately called. They of course gave me the run around and several cancellation numbers and a refund number. They claim they will credit my account when they receive my returned product. Good Luck. I hope you are able to cancel your account.
Angry in PA

I ordered Natures Best Acia Berry and also the Probiotic complete for a complete colon cleanse, so they said. Supposed to be $4.95 each bottle for shipping and handling free trial offer, what an idiot I was when the product finally came, I saw that it said that I had join a club and had to cancel within 14 days or they would continue sending me the product. I received the product on Saturday and called them Monday to cancel, they gave me 2 cancellation numbers and said it was cancelled.When I received my credit card statement I was charged a total of $192.78. I thought ok my fault, I just got Scammed, I'll keep the product and try it. I didn't have a bowel movement for three days. Next credit card billing date I was charged another $85.91 for Acia Berry that I didn't order or receive. I called customer service, they once again gave me a cancellation number and said that I had never canceled it, I gave her the 2 cancelation numbers and she said she could not find them. I called my credit card company and they said that they receive a lot of complaints about the company, he also said that they charged my credit card account $85.91 for the following month, what a Scam. Credit card company said that they would take care of it and that I would see no more charges from Natures Best . DO NOT BUY THIS PRODUCT

Same situation happened to me. However, this is what I did.

I called the customer service number and verbally went around in circles with the first rep about the ridiculous charge and the "15 day" trial period. Then I got sick of dealing with her so I demanded to speak with her supervisor.

After going around in the same circles with her, she confirmed that my "membership" had been canceled and that I would not be charged again, to which I replied that "I will be talking with my bank to ensure no charges go through from the Natures Best company". At which point, she asked if I intended to dispute the previous charge, which I confirmed. Immediately, she said that she would provide me with a full refund of the charges already made.

She verbally gave me a confirmation number on the refund, membership cancellation, as well as confirmation numbers for two separate SPAM membership cancellations. I also requested those confirmation numbers by email as well, which I have received. This just happened, so we'll see if the refund is ever credited, but at least for the time being, you all can attempt to do the same.

www.nature's - acai.com:

I NEVER rec'd the samples...got billed for it on 2/13 at 4.99 and then on 2/28 I was billed 79.96 for 60 tablets which I never ordered.

PLEASE DO NOT BILL OR SEND ME ANY MORE PRODUCTS.

I to be REIMBURSED FOR PRODUCT THAT WAS SENT WITHOUT MY
CONSENT AT ONCE.

Thank you.
Jeanne Radysh

i agree completely. I ordered the product and it never came. when i called i told the lady that it didnt come so she "extended my triual period" then the next day i was charged 79.96. i called and talked to a supervisor and she said she would refund me but still hasnt happened!

I have also been scammed. I did receive my "FREE" bottle but returned it well within the 15 day trial. Never opened the bottle. And, they now have deducted $79, 96 out of my account. And I don't have any of there products in my possesion. Well, now 3/13/09 they have gone in there to my account again and took another $85.91 from me. So I am now in the process of getting my lawyer involved. They are terrible people to contact, they want respond to emails and they want answer the phones.
very upset! D.W. USA

I ordered the product via computer. After submitting my order I then noticed that I had 20 days to cancel my order plus other incentives. Only a receipt came with my pills. When I called to cancel, everyone was very polite, and did agree to refund my $79.96 after asking to speak to a supervisor.

OK this is a continuation to the above! They will not refund my money I spoke to Eric Andra, Supervisor who was civil to me but explained that I did not call within the 14 day period to cancel, I explained to him that I was not told I had to, no paperwork came just the bottle. I think it is in there somewhere very small print for those of you who have not cancelled they will charge your credit card again... CANCEL NOW! They will give you a confirmation #.

OMG These people are criminals. I did receive my order and signed up to pay only $4.99 (shipping) which my account was charged. Then the following month because I did not call within 13 days they charged my account again $79.96. There was never anything about cancelling within 13 days I got no paperwork with my bottle so how was I suppose to know about the 13 day trial. I am on hold right now for the second time because the first time they hung up on me (after waiting 20 minutes for them to answer) after I asked to speak to a supervisor. I am not letting them get away with this - I will seek a lawyer and maybe even call Susan Warnick - channel 5 to investigate! Mad as hell...

Susan
Boston, MA

I received my product with no paper work ad when the trial was up so they charged me the 79.96. I called and the lady was rude and a liar ! She said they were open 24/7 .. then why did they not answer when I called on SUNDAY! They are a rip off ! JUST WANTE TO ADD
Yelm WA

I am on the phone right now with these people... She started giving me the "well..." I told her I wasn't going to take the run around and she need to get a supervisor for me. Of course she had to speak with her supervisor and such... As soon as I said I would contact my bank and state that it wasn't a charge I authorized she got the approval for the credit. Be strong with them and don't let them do this to other people

The exact same thing happened to me, although I was not transferred to a supervisor just simply hung up on.I am now disputing with my credit card company.
THis company should be investigated by law enforcement.

Ripped off in Illinois!

Hi, my name is Delphine.Abrams im truley sorry for
all of our lost.But let the truth be told ...too these insensitive money hungry ### thieves...This is a crime no matter how you look at it.I to also purchased ACAI BERRY DEXTOX ULTIMATE FAT BURNER...People we all need to be SMART and protect youself.I GAINED some weight about200lbs.So i said what the heck and placed a order for a FREE trial Acai Berry Detox guess what 1M0NTH LATER im still200lbsPLUS2overweight.Now suffering with MIGRANES&CONSTIPATION DAILY.NEXT TIME LESS OUT SMART THEM LIKE I DID...I USED A PREPAID VISA from ACE check cashing LOADED the card with the EXACT AMOUNT for S&H NOW CHARGE THAT TO MY ACCOUNT.Never use you BANK CARDS OR CREDIT CARDS ONLINE...GET U A PREPAID CARD SO WHO U DO BUSINESS WITH CAN ONLY CHARGE THE AMOUNT U AGREE TO.ONLY load the PREPAID CARD for only what want to spend...NOT WHAT THE THIEVES WANT TO STEAL...They will get whats coming toTHEM!There is a HIGHER POWER THE BIBLE SAYS WHAT SEEDS U SOW INTO A PERSON LIFE U WILL REAP A HARVEST...U WILL REAP WHAT U SOW...GALATIANS:6:7 THIS THE NEW TESTAMENT OF THE BIBLE...MY CONTACT
#[protected] I GOT A BILLING STATEMENT@THE
SAME TIME I GOT THIS HEADACHE weight loss that dont work NEVER THE LESS i did NOT recieve my colon cleanse yet!PLEASE PASS MY COMMENT ON TO OTHERS LIKE US...BE SMART LIVE LONG&STRONG GOD BLESS U...PUT A STOP2 GREED&CORRUPTION...

Sorry gave incorrect AG address.
Bromalite from Lewes, DE:

I already went through the hoop dance calling [protected], and Chatted on line (have the chat log to include in Attorney General Complaint)

There is no 30-Day RISK FREE TRIAL, as Michelle wrote in my complaint (see Nance complaint)

They scammed us.

Contact Attorney General Office where product shipped.

RETURN THIS FORM TO:
CONSUMER PROTECTION UNIT
DEPARTMENT OF JUSTICE STATE OF DELAWARE 820 NORTH FRENCH STREET, 5TH FLOOR
WILMINGTON, DELAWARE 19801
Phone: [protected] or [protected]
Fax: [protected]
Email: consumer.protection @state.de.us

Write complaint to internet fraud:
www.ic3.gov/complaint/default.aspx

Contact the Attorney General's office where product was shipped. In your case, North Carolina

http://www.ncdoj.com/default.jsp

STATE OF NORTH CAROLINA
Department of Justice
9001 Mail Service Center
Raleigh, NC [protected]
CONSUMER PROTECTION
[protected]
[protected]

Cancel your credit card, reporting abuse/fraud.

Contact internet fraud and complain.
www.ic3.gov/complaint/

Go on every consumer complaint web site and make your complaint be heard.

I was duped, too, thinking they were legit.

I sent information to a completely different company for a free trial offer on a supplement containing ACAI. somehow this company got my information, including my credit card, and was going to charge approx. $80.00 for services I did not even order. when the other website was given the information my credit card billing address was different than my shipping address. By mistake the billing address was never given which should have made it impossible for them to charge my card. The original company did not send me the product or bill my card because of that reason. This company, Natures Best did bill my card and when called was extremely hard to understand, never admitting that they should have not done the billing. By the time it was all over I am in possession of FOUR cancellation numbers for additional product and services and am still being billed $4.95 for shipping of a product I never ordered. I am very disturbed that this company can be so underhanded and continue to do business. Time will tell if I really do not get billed. BEWARE

I tried to return unopened bottles of the Natures Best Acai Berry Supplements. In the Terms they have a section called "Return Policy". It has a phone number and the address of the company. NO WHERE does it say in the Policy or the Terms that you cannot return the product for a refund. When I received it I was shocked to find that it is nothing but their version of "SPEED". It contains Green tea extract (225 mg), EGCG (135 mg), Caffeine (200mg) and ONLY 50 mg of Acai berry. They also don't tell you that when you purchase it. They are misrepresenting their product and are not stating facts that we should know. And what company won't give a refund on their product?! In my eye, a RIP OFF COMPANY!

I got a second bottle of Nature's Best Acai in the mail yesterday, with charges to my card for $87.13.

However, I did call [protected] (# listed on the packing slip) and did get a hold of a live person. The customer service rep was not helpful at all and wanted me to "verify" my card number with her, no way.

Once I told her I wanted to speak to a boss, I got a man named Eric, who claimed he was the Customer Service Supervisor, who spoke perfect english, cancelled my "subscription" and gave me a cancellation confirmation number.

In a couple of weeks, I guess I'll see if I get another shipment. In the meantime, I feel better about this.

Try asking for Eric if you call [protected].

This company is a rip off. I actually called the very same day I order the product to cancel and they still charged my credit card the $79.96. Tried to call this company and I get no satisfaction. So now I turned them into the Better Business Bureau and my Attorney Generals Office.

I received the Acai Berry supplement and was reading the bottle. I saw the distributors name Amir and Sanchez Neutraceuticals and checked on the web. I sound this site and was really worried at the information here. So I checked my credit card account and sure enough $79.95 charge. I called for information. They gave me the phone number to call the Amir and Sanches Nutraceuticals. The company put me on hold for 15 minutes and then cancelled three! things I had signed up for when I authorized $4.95 for shipping charges. I had 14 days to cancel but I did not received the product until the 14 days was up! They apologized for the late shipment.

My credit card company Bank of America said that they would not dispute the claim since the policy stated the trial period was not 14 days after receipt but 14 days from sign up period. I cancelled my credit card and the total rip off was $79.96 in charges!
Bank of America was flooded with the same request as mine. They were very familiar with the sign up policy and refused to help. I will not be doing business with B of A ever again either!
.

Roberta,

On behalf of Nature's Acai Berry, I would like to apologize for any misconceptions that you might have had about our amazing weight-loss supplement. I understand your concern about returning the product. Keep in mind, of course, that we cannot redistribute the product, so having your return it is not really necessary. However, in speaking to our customer service representatives, you should be able to cancel future orders and get your confirmation numbers to ensure that we cease the shipping of our product to you. Furthermore, depending on your circumstances, it might even be possible to get you a refund, though that will be up to the customer service agents dealing with your situation. I hope that we are able to resolve this issue to your satisfaction. Please feel free to contact the company again and see if they can further resolve your complaints. We hope to hear from you soon. Thank you and have a great day.

The same thing happened to me! I thought it was a free trial and I just had to pay the shipping and handling. I called the [protected] and waited for a long time and then I could barely understand the customer service rep! She basically yelled at me when I said that I wanted to cancel my membership and get a refund for the $79.96! She said that it was past the 14 day trial period. How is that so, I only had the product for less then a week! Horrible practice and scam! I am going to my bank tomorrow to dispute the charges and cancel my debit card! Ridiculous! Now, I am out 79.96. I cannot afford this! I guess live and learn...I am too, only going to go to the store to buy this stuff no more internet scams for me!

Oceanside, California.,
The same thing happened to me. I was able to get through to the customer service number800 983-7968 and I complained about this shoddy business practice. I got stuck with $79.96 on my bank card.
My bank will dispute this charge just as soon as it comes off pending status. When I told them that I had filed a complaint, they said that they will refund the charge in 10-14 business days. I also learned a lesson that from now on I will buy only at the local health food stores.
I will watch my account closely to see if the charge comes off.
I have learned not to buy on line anymore.
It sounded to me that the customer service was in India...which is normal nowdays.

The same thing happened to us and we did not even receive the trial 30-day supply.

Oh I agree with the rest of you, I cancelled mine without problem. I'm sorry you all had this grief. But just a suggestion on the ACAI, they do carry an ACAI product at GNC. I just bought some for $12. Try that instead if you like. Good Luck and really sorry SO many people got burned.

Sometimes when Im sad I scrape my balls with a cheese grater until they are red and chaffed. Then I rub salt and gas on them. It burns so bad I soon forget about my other problems.

WOW, I'M GLAD I READ THIS I WAS JUST ABOUT TO ORDER THIS, ESPECIALLY AFTER MY CO-WORKER TOLD ME ABOUT IT BEING ON TV AND OPRAH LIKED IT...SHE EVEN PRINTED OUT THE PAPERS FOR ME...OOOH THANKS FOR THE POSTING ...AND MY HEART GOES OUT TO OYU GUYS THAT WERE SCAMMED! THEY SHALL HAVE THEIR DAY...THEY WILL HAVE TO ANSWER FOR SUCH BEHAVOIR!

Same thing has happened to us. The above comments are accurate with Kathy's summation being the most succinct.

JnJ

Will not help with anything.They only have 1 line sorry I can't help you.You should have read terms.
They are big scammers.They can't speak english.DO NOT FALL FOR THIS SCAM.

The same thing happened to me, I noticed that 79.95 dollars was being taken out of my account without my concent and as far as i know that is ILLEGAL! Varies charges were put on my account. I only received 1 bottle of the crap for almost 300 dollars, it is a big scam! i called the company and complained more like lite a fire under their ### and i am expecting to get a refund check in the mail. if you have problems or have i suggest printing out the origianl copy of your order suggested and your checkings account records and bring them to the local police department. you'll get your money back!

I got the same run around with the product. Ordered on Feb 10 didnt recieve until March 1. In between time I called the customer service dept and was then given a date of March 15th to cancel my order. On March 11 my acct was charged not once but twice. Once for the trial bottle and once for the next bottle in the shipment. I didnt even get the chance to cancel before they started charging. I called and got the run around from a rep and was then given to a superviser who told me that it was in the fine print and there was nothing I could do about getting my money back. Did I mention that the charges caused my acct to be overdrawn and the bank charged me 35 for each of the transactions that was affected. There were 5. I hope to get some reaction from a letter i will write to the office in New York but probably wont.

Lunaprrr7 and Mike,

On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number [protected]). Our agents will be more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They will also be able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site [protected]). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!

Lastly for Lake,

Please note that your post has no relevance to the company being discussed here in. You have posted a complaint by "Sam" about a completely different company that Nature's Acai Berry has no affiliation with. While we can understand that there are many companies out there, we do not desire our superior product or our outstanding customer service to be mistaken for those of another company. Nor, mind you, do we wish for Nature's Acai to be misperceived due to false complaints. Hopefully, those who view this site will recognize your mistake. Thank you.

Pure Acai Berries
Posted: 2009-02-11 by sam

SCAM SCAM SCAM

Complaint Rating:
Company information:
PURE ACAI BERRIES
Oak Hill, West Virginia
United States

I AM 61 YRS OLD AND WHAT A FOOL I WAS, TO FALL FOR SUCH A SCAM AS THIS COMPANY HAS, ONE MINUTE AFTER I HAD FILLED IN THE FORM AND GAVE THEM MY DEBIT CARD NUMBER, I KNEW IT WAS A SCAM... I CALLED MY BANK AND TRIED TO HAVE THE PAYMENT STOPPED, THEY WOULD NOT DO THIS FOR ME.. I WAS TOLD CANCEL YOUR ORDER OR YOUR DEBIT CARD... I HAD ALREADY READ THAT YOU COULD NOT CANCEL THE ORDERS, FROM READING COMPLAINTS, ONLINE..SO I HAD TO CANCEL MY DEBIT CARD... I COULD NOT LOOSE ANY BIG AMTS . OF MONEY..
MY SON WORKS FOR THE FBI, AND WHEN I CALLED HIM, AND TOLD HIM WHAT HAPPENED, HE SAID TURN IT IN TO THE FBI, MOM..SO I BEGAN MY PLAN, I CALLED THE NUMBER AND ON THE SECOND TIME THEY ANSWERED, I TOLD THEM HOW ANGRY I WAS TO BE SCAMMED, AND THAT I HAD ALREADY CANCELLED MY CARD, THEY COULD NOT CHARGE ME ANYMORE, I INFORMED THEM I WAS TURNING THIS IN TO THE FBI.. AND THE NEXT 2 DAYS, THEY CALLED ME ON THE PHONE, FIRST TWO CALLES I DIDN'T ANSWER, NOT KNOWING WHO IT WAS, THIRD CALL I PICK UP ON.. THEY ASK FOR ME BY NAME AND ASK ME IF I KNEW THAT I WAS ENROLLING IN THEIR CLUB, WHEN I ASK FOR THE FREE SAMPLE, I SAID NO, NO.. AND REMINDED HIM THEY COULD NOT GET ANYMORE MONEY FROM ME... I THEN EMAILED THEM WITH THE FACTS THAT I DISCOVERED ON THEIR WEBSITS, WITH PROOF THAT THEY WERE SCAMMING PEOPLE... WELL THE NEXT DAY THEY CHANGED THEIR SITES.. REMOVING SOME PICTURES OF A GIRL CLAIMING TO BE TWO PEOPLE WITH THE SAME STORY OF WEIGHT LOSS.. BUT I HAD ALREADY COPIED THESE PAGES.. AND ALSO COPIED THE LATER, WHICH I AM TURNING OVER TO THE FBI.. I FEEL FOR ALL YOU, JUST AS I FELT FOR MYSELF, KNOWING WHAT THOSE KINDS OF WITHDRAWALS FROM MY MONEY, WOULD KILL ME.. I FEEL VERY GLAD THAT WHEN I STOPPED MY DEBIT CARD THE 5.95 WAS THEN PUT BACK IN MY ACCOUNT, BUT I PAID 30.00 DOLLARS TO STOP MY CARD... I WANT THIS MONEY BACK FROM PURE ACAI BERRY... PLEASE STOP YOUR CARDS FOLKS ... WE NEED TO STOP THESE SCAMS..

Good Info Mike! Will keep this info going for other Consumers that have been scammed...

I found this on this website and it's just part of it:

Two dietary supplement marketers that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law. With the increase in Internet marketing, the FTC staff has issued a report providing guidance for marketers to help them avoid deception in making online "negative option" offers. (With negative option marketing, a company takes a consumer's silence or failure to cancel as acceptance of the offer and permission to bill them.)

If you look up in the dictionary to part of the ingredients: it says "NOT DIGESTIBLE BY HUMANS."

I have been on hold for 30 minutes and then was hung up on. Called back and still trying to cancel. The product gives me cramps and other things I can't mention. Be sure to cancel within 14 days or you will be charged.

Sherri,

On behalf of Nature's Acai Berry, I would like to apologize for any issues or concerns that you might have had while cancelling your order of any future product. If you have any further difficulties or want to verify any of the information that you have been given, feel free to contact our helpful customer service line as listed on our website [protected]). Representatives are standing by to assist you. Your satisfaction is our number one concern. Thank you and have a great day!

Karen,

The phone number that you would want to use is listed on our website [protected]). As I informed Sherri, there are respresentatives standing by to assist you to the best of their abilities. It is our goal to keep our customers ( future, present, and past) satisfied. Please try this number and hopefully your problems will be quickly resolved.

Mag,

I would like to apologize to you on behalf of Nature's Acai Berry for any misconceptions that you might have developed about the nature of our risk free trial. All of the terms are fully disclosed to our valued customers when they sign up for our amazing weight-loss product. Also, it is important to note that, as with any weight-loss supplement, continued use is very important to see the results that you might desire. Remember, our site clearly states that a minimum of three months is recommended to get the full benefit of our breakthrough product. Hopefully, however, all of your issues have been resolved. If this is not the case, feel free to call our helpful customer service line and discuss your case with one of our representatives. Thank you and have a great day.

Laura,

I certainly hope that all of your issues have been resolved to your satisfaction. Nature's Acai Berry is dedicated to providing our valued customers with the best products and the lowest price possible. I would like to apologize if there were any misconceptions that you might have had about the nature of our risk free trial or the trial period. Please be patient with our customer service representatives. They are working hard to ensure your future satisfaction. Hopefully all of your issues have been resolved but if not feel free to call the number listed above. Thank you and have a great day!

I am also on hold trying to get funded. I've only been taking the product for only 5 days but since I placed the order over 2 weeks ago it's already too late. I'm still on hold...

Yes they are a scam. You don't even get 14 days to try the product and they have already been charged. When I canceled the same day as I was charged they didn't even tell me that you will still be charged, because you should have canceled before the 14th day. right now I have been on the phone for 30 minutes trying to get this resolved. Also the product only made me jittery. The caffeine made me feel unhealthy and I didn't see any weight loss results.

I bought this product - what # did you call to cancel, if you don't mind?
Thanks,
Karen

I also got screwed, I was charged 2 times (over 200$) and never received the product, but what is amazing is that this guy john.keenan8@g-mail.com still replies to me saying he didn`t do nothing wrong!.

john.keenan8@g-mail.com
leigh.brianca@g-mail.com
eliteselling@g-mail.com
coolreps@g-mail.com
sales@acai-elitetrailsnow.com

all these e-mail adress showed up when I was asking question about my packages I never received, how to get reimbourse... they don`t seem to understand english.

Some other poeple had invigates and found the source in CHINA.
China is known to be very good to copy and do FAKE product.

I also complained to ACAI BURN since they are loosing customers and they should help to stop these thieves since the`re loosing customers.

I agreed to a free trial of vitamins on the internet and the page said only pay $5.00 p&h. They have now taken nearly $300 from my credit card using different names. Recently a company has been defrauding people by selling "Acai Berry Samples" and using Evital Health on the credit card receipt. They are not affiliated with this company and do not sell this product. I need to dispute any charges made by this company. This company is fraudulently charging hundreds of credit cards. We know that the company is using this website and the following emails:http://www.acai-elitetrials.com/acaibest1@gmail.comeliteselling@gmail.comacaibest@gmail.com
Some can no longer be accessed.
They are using the following names on my credit card statement:
Healthy Solutions, purecleanspro, e-vitalhealth.
Is there any way to get my money back?

Acai Berry Website needs to be kicked off the web. They drove me nuts when I tried to get them to give me a refund. They never answer their phone nor emails. Finally I got through and after yelling my head off at them and threatened police action they credited my account. Online companies like this make me wish there was someone policing what is allowed to be on the web. The web has become a scammers paradise. It is more than about time the ISP's provide some policing and kick these ### off the web.