Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

ahhh, where did sharilynR's response disappear to? never mind we now have shane2 hi shane2, i understand you would be able to help all these people who foolishly handed over credit card details (for post and packing)?! would you be able to leave contact numbers for all those people in Australia, New Zealand, UK, Ireland, oh and please tell them the times they would need to contact, as obviously 9-5 is different in other countries than acaiburn's 'headquarters' i.e. after 1pm for the UK or they will only receive a deadline making people believe they cannot contact on that number, leaving customers very frustrated, you believe customer service is your number one priority...(sorry wiping the tears of laughter away there!) Go on give some more help!

I stupidly took up the offer of a three month trial with just payment of postage and packaging. I received the supplements but then canceled the trial in May 09. Payments are still being taken from my credit card. I have been in touch with the credit card company to dispute these payments as they are not authorized.

FOLKS BEWARE!

The amounts are small but continue every month and it is difficult to get through to their customer services and it is a hassle to try and get it stopped. It is now October so not quite six months after I canceled the trial!

I got a 30 day free trial, not a free product that I had to cancel in 14 days. They tried to charged my account but I already have cancelled the card. Now after six month I received email stating that my account is in collection and if I don’t send payment for $39.95 they will sell my account to third party and will mess up my credit. I didn't even use the product, I just paid for the product I thought was free. Here is their phone number . [protected] BE SURE TO READ TERMS AND CONDITIONS. These guys are truly sneaky!
Below is the link to the website that I placed my order from:
http://www.healthandwellnessoffers.com/sites/acaipure/
Below is the link that offer the product purchased:
https://secure.centralcoastnutra.net/order/terms.aspx?sku=ACPUR-01FT

I am wanting to stop payments for this product. I have not received the last 2 months supply. These transactions have been unauthorized transactions. I have not had any response form acai burn Australia in regards to canceling these orders. If any-one knows how to stop these payments from coming out of my accounts, please e-0mail me at: snoopy_gal99@hotmail.com

I would NOT recommend buying this product, as there seems no way to cancel these 'automatic' payments and orders.

I agree. I tried the trial bottle and was charged for 3 more bottles and a subscription, I understand from the bank, to an elite club where a debit of a further £36.00 and 2.45 are made to your account from Cyprus for nutritional health products.

They do not respond or refund your money even after you send the products back and they cannot be reached. It is a TOTAL SCAM as confirmed by the bank as they are catching out so many with these additional charges and subscription which they claim are their terms and conditions.
I had to have my card confiscated to stop them defrauding me further.

I had the same problem as all these others... I just cancelled my credit card and got a new one.

The product did not work! Then I receive two bottles of the flush on back to back days. I did not order them.All I can get back is 40% of 1 bottle. Your return policies are a damn joke and pure scam not to return a full refund on a product that fails to give results. Better Buisness should shut you down! So here I set with 2 bottles of crap that I am unable to receive full refund even if I pay for the return shipping(not refunded).

ACAI BURN is now ACAI SLIM! New phone number as of 10/13/09 is [protected] . Good luck!

you are still charging me for something i am not getting please reemb
urse me 69.98 i am sick of every body running wild with my charge card

keep charging for something i am not getting.
mariebodway@yahoo, com

Acaiburn / Acai Slim scam still being promoted by several cpa networks:

http://www.findaffiliateoffers.com/index.php?function=search&search=acai slim&=#

Including:

Wotogepa.com
3502 Travis Place
Titusville, Florida
32780
USA
USA Phone : [protected]
Email : wotogepa@gmail.com
Hours of operation : 9:00 am est to 5 pm est

Damir Radic
Phone : [protected]
Email : damir@wotogepa.com
AIM : WotoDamir

Trena De Landro
Phone : [protected]
Email : trena@wotogepa.com
AIM : WotoTrena

Money has been taken from my account with out consent. On 16/09/2017 £9.25 was taken from my account which i consented,
following that £51.19 was taken from my account on 07/10/2017 unknown to me and a futher £57.15 is to be debited tomorrow(14/10/2017), i am totally unaware any more money was to be debited apart from the first payment of £9.25.

hey everyone, cancel your cards. A contract has to be entered by both parties understanding terms and conditions. Even if you clicked all the tabs and then gave card details you should have received confirmation of a company address and a number to call: ie : customer services. If you are having amounts taken from your c/card/s then cancel them and have them re-issued. also speak to your bank about disputing the amounts taken. Acai burn may have terms and conditions but the terms and conditions are certainly not watertight and sketchy at best. any further charges after this - take legal action.

whats the use of the complaints if this is the 3rd time i'm sending in my complaint.i was charged for products not received and also not ordered.only saw on my staement i was charged for stuff i dont need or have a use for.spoke to a lady on the live chat was given a number to call, was told the money would be in my account within 5-10 working days, been 3 weeks now and still nothing and its an effort getting hold of anyone .Why should i pay for stuff i havents oredered or received and seriously has no need for.
i would appreciate it if some one can contact me ot shall i take matters further
masnoona@hotmail.com

Here is the Head Office phone number and address for Dazzle White /Dazzle Smile / Acai Burn etc:

Suite 204, 85 Cranford Way Sherwood Park, Alberta, Canada T8H 0H9
Phone: 780.416.0211
Email: customerservice@justthinkmedia.com
The owner of the company is Jesse Willms.
--

Where to file complaints: https://www.ftccomplaintassistant.gov/

Thank you everyone for the information im from australia and ordered aciburn, i ordered it on 18th sept $11.90 delievered i thought it was all good. i just realised ive been charged by 'improve health' [protected] for $79.28 u.s. $ 91.52 aust. and then charged by 'wellbhealth' [protected] $87.62 u.s. $98.44 aust. this so not the go what a bunch of wankers i only just got the pills and i wouldnt be suprised if they're nothing but pressed washing powder.

VERY UNHAPPY AND LOOKS LIKE THE BAD GUYS HAVE WON.

HOW DO YOU STOP THE CHARGES?

any help would be appricated, thank you

i got charge $83 dollars in 4 days 2 times and that was a 165 dollars i didnt have in my bank and i want to be taken off this list i dont want this product anymore. my name is bryan opbroek and my email is bryanopbroek14@aol.com please let me know how i can cancel this subscription please

same thing happend to me... cancelled it immediately and sent back the pathetic enveope of free pills -not one of which I tried... six months later they are still skimming small amounts from my credt card accout and even tough I have filled in umpteen forms with my credit cad company (who are well aware of Acai Burn - thhe sums keep being taken. I actually spoke to someone in their office who assured me that the account had been cancelled but clearly my credit card details we passed on. It appears to be based in Cyprus... of all places... or is it Florida?

Same thing as all of the above. Free product. Unauthorised charges to credit card continue. Returned unwanted product. No refund. Still charging credit card after phone conversation & cancellation. I live in Australia so it even costs me to call USA & they are closed.

Oh look shane2 has also dissappeared with his valuable insight into these companies, something strange going on, i'm going to look for the next one who'll be be so apologetic!

I ordered a free trial of Acai Burn and i got charged 87.62 for something I didn't want and I want this taken care of!

these ###ing mother###ers are ###ing scammers.. ### them all
they don ###ing answer ther calls or emails i sent the ### back an cancelled my account ### it

Same thing happened to me, what should I do? I can't find there numbers.

need my money back in my account as soon as possiblie

there was 87.62 taken out my account then put back then taken of by this company an i did'nt recieve any package from this company.

I was charged for something i didnt order and agree to. I think this is crazy and should be stopped. I would like my money back/.Geeta

I was charged for something i didnt order and agree to and I would like this stopped and refunded to me immediately. An amount of $98.15 was taken from my bank account and i didnt authorise this. It was meant to be a free trial. Please refund this money immediately and contact me via email or call me. Unhappy cutomer.Geeta

Here is the head office phone number and address for the Acai Burn scam company :

JustThink Media
Corporate Head Office
Suite 204, 85 Cranford Way
Sherwood Park, Alberta, CANADA T8H 0H9
Phone: 780.416.0211
Fax:780.416.0218
Careers@justthinkmedia.com
Corporate@justthinkmedia.com
Legal@justthinkmedia.com
Customer Service
customerservice@justthinkmedia.com

--

More about this company and their history can be found here:
http://www.webcops.net/just_think_media_spam_scams_8001.html
--

Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

Good luck to all who have been caught by these scammers!

im on the same situation and i keep calling them and they are always busy
i got charge for 87 bucks thats ridiculous i hope you guys die thats so stupid

im soooooo ###ing mad

I saw their ad on TV and thought that I would give their product a shot, since they did say that it was a free trial offer and all I had to do was pay for the S&H. Once I got it I figured that I would cancel the subscription and not have to worry about them taking out any more money. Well, no one at their call center told me that they wanted me to return their worthless product. So, I figured that it was mine, since they did say that it was a free trial offer. On the 30th of Sept. I noticed that there was a charge for about $80.00. So I called Acaiburn, and they told me that they were going to charge me for it since I didn't return it. I sent it back that next day but not before I shut off my Debit card. Well, they still got their money and their worthless product. I have been waiting for about 3 weeks now and all my bank has to say about it is they are trying. If you worthless pieces of ### at AcaiBurn are reading this, Expect me to come and get my money. The majority of my family lives in Iowa and I will get my money back. THAT I CAN PROMISE.

i just did a live chat and all i said was that i wanted to cancel my order and she asked me for my email address and she cancelled it for me no worries. at least i hope thats what happened...

https://www.acaiburnpremium.com/contactus.php

really hope that worked coz i really cant afford the stuff!

I agree this product is a SCAM! I ordered under the impression that I would have a "RISK-FREE 14-DAY TRIAL"...meaning no charge. When I recieved the package with no invoice or cancellation instructions I was immediately concerned. After some research to find out how to cancel I came across this website. This added to my worries. I called to cancel and was told the same thing as you are hearing from all of the other complaints. I would be charged for the first installment of 60 pills I recieved...something like $87.

The representative was adamant that the website said nothing about the trial being FREE. I told her that a "RISK-FREE 14-DAY TRIAL" MEANS FREE! NO OBLIGATION!

I have since cancelled my credit card and returned the shipment.

What a pain in the ###...NEVER DO BUSINESS WITH THIS COMPANY! SHADY BUSINESS PRACTICES!

hi have just read my bank statement, have been charged £112.62 for two bogus transactions, not in anyway authorised by me, this has sent me overdrawn so nowhave to pay bank charges as well, i hope some one can catch these (people) would like to know how to get my money back
ACAIBURN certainly lost me 112 pounds in less than five minutes

Yes, your bank can do a chargeback:

See: http://www.chrismalta.com/scamtip1.asp

Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

I originally ordered acaiburn on 6 April 2017 at $4.95- once i had submitted my order then another $20.00 was automatically added to my cost so i was charged a total of $24.95. i did read through the website but didn't see information regarding this cost! A week later $6.95 was taken from my account- statement said Web Access? unsure what this meant but presumed i wa charged for looking on the website. At this point i was going to cancel my card but due to forthcoming events i decided to leave it for now and deal wiith it the week after. 30 April $42.95 was taken from my account- i then cancelled my debit card. I feel completely sick knowing that these people can take money whenever they want - and not show this information clearly on their website. I have never bought goods from abroad before but feel really silly that i have been conned.

just got the same thing through a free trial that I got from bright smile AFTER I already canceled my free membership for it. I got charged once for $48.92 for the full thing that they upsold me and just sent even though I said I only wanted the free trial and then furthermore after canceling it and sending back the item (which I still have got a refund for) they charged me for $89.37 from Improvehealth [protected] and I don't even know what for. I haven't received another product nor do I want one. This is completely messing me up since I need to pay my rent and car insurance and I don't get paid for another week. the company is a bunch of crooks.

CALLED THE CUSTOMER SERVICE NUMBER ON CREDIT CARD STATEMENT. HELD ONLINE FOR 45 MINS AND THE GOT A SUPER RUDE PERSON WHO STATED THAT CHARGE IS FOR PRODUCT AND CANT REFUND. STATED CHARGE ON WEBSITE IS JUST TO COVER SHIPPING AND HANDLING. ADV REP THAT PILLS ARE USEFUL BUT NOT WORTH THE PRICE. OFFERED TO SEND BACK BOTTLE FOR REFUND. STATED TO LATE CANT REFUND NOW THAT PRODUCT IS OPENED.

Do not give any details to them in the live chat.
They do not fess up. I ordered Dazzle white and believe they have associated me with this company (probally a sister company). Best bet is to be proactive and lodge a dispute with your bank. I have called mine (commonwealth) today (7/11/09) @1140pm and they told me not to give any details as there supposedly human live person wanted my address. Please do not negotiate with these pigs. I believe Dazzle white ###ed me with this. I want my $100 dollars back. So angry!

I told the bank that I wanted to deny them anymore access and the person said that they can do that. Now I need to wait until monday to go to a nearby branch and get this sorted ASAP.

My lesson has been a hard hitting one. I will not buy from gimmick sites as this again (providing DAzzleWHite are the ones whom screwed me). As a 12 student I do not have the luxury to through my money away on such scams. Sham on you!

Heres a typical convo with there live support:

Please wait for a site operator to respond.

You are now chatting with 'Kayla'

Kayla: Thank you for chatting with AcaiSlim. May I know, whom am I chatting with?

you: (Removed)

Kayla: Hi, are you here to place an order?

you: no. I'm here for a complaint

Kayla: I will do my best to help you. How may I assist you today?

you: can we clarify that I am not speaking to a machine

you: your answers seem too generic

you: hello

Kayla: I am a real person here

Kayla: No a machine

Kayla: My name is Kayla.

you: we'll see...

you: I am wanting to know why I have been charged by your company

you: you have charged me yesterday and deducted AU$98.26

you: Am I going to get an answer?

Kayla: In order to pull up your account, could you please provide me the email address and phone number you used to order our product?

you: That is the thing I did not order from you. I guess that you guys are associated with Dazzle white and I was charged some hidden cost

you: I believe I used (removed)

Kayla: One moment please while I locate your account Information.

you: ok

you: how long is this going to take

Kayla: Are you sure that you have purchased our Product "Acai slim"?

Kayla: We are not associated with Dazzle white

you: no i havent purchased your poduct

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database.

Kayla: Please contact them.

you: wait

you: improvehealth [protected]

you: are you acai burn?

Kayla: As I said you that We are not associated with Dazzle white

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: congrats on the copy and paste

Kayla: Acai burn is associated with Acai slim.

you: Im sorry then why did I get charged?

Kayla: Its my typing speed.

you: sure

you: you guys have alot of complaints

Kayla: No order found under your name and email address.

Kayla: You have not ordered our Product.

you: Im sorry I do not believe you

you: mprovehealth [protected] CY MCD1891USD87.62

you: is your company correct?

Kayla: Dazzle white is not our Company and we haven't charged you anything.

you: you have told me that already

you: but that transactions still lingers on my screen

you: who charged me then

you: that is your business number

you: do not lie to me

Kayla: Please contact the company from where are you getting charged.

you: yes. From you guys

you: I AM CONTACTING YOU

you: AS YOU HAVE CHARGED ME

you: hi'

Kayla: We have not charged you anything.

you: let me see

you: can you check

you: (removed email address)

Kayla: One moment please.

Kayla: No order found under this email address.

you: OMG. So what is going to happen

you: improvehealth has charged me and as you say my transaction was not succesful. But I am still charged!

you: dazzle white is your sister company

Kayla: I have told you several times that we are not associated with Dazzle white.

you: the who charged me

Kayla: We have not charged you anything.

you: improvehealth=acaiburn

you: yes you have

you: you have charged me 87.62US

you: it is here

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: transaction on the 6th of november 2017

you: guess you typed that one fast too. it is word for word the same as your previous one

Kayla: Have you read the last message?

you: We have not charged you anything

you: please do not be ignorant

you: someone charged me

you: and the bank statement shows that you have

you: Why would I come here to stir up a fight

Kayla: Ok, Let me check with your last 8 digits of the Credit Card.

you: why you want to charge me again

Kayla: To locate your order with Acai slim

you: (removed)

Kayla: Still nothing comes here.

Kayla: You have not ordered our Product "Acai slim"

Kayla: Our Product is Acai slim and we only offer Acai slim.

Kayla: I hope you believe us now.

you: Well i clicked on acaiburn and you came up

you: why would you come up

Kayla: Have you ordered Acai burn?

you: no

Kayla: Then.

you: Please why would you come up if i pressed live support under acai burn

you: what kind of excuse is this

Kayla: I am sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

you: you are a robot arent you

you: you have used the same paragraph 3 times

Kayla: As you have not ordered our Product, I will keep giving the same message.

you: what is your bsn number

Kayla: We recommend that you email our support staff who could assist you further. You can reach them here:

Kayla: support@acaiburn.com

you: you are the support staff

you: hah you said you only offered acai slim but you are reconmeneding me to your support staff: email our support staff

you: at support@aciaburn

you: why is that?

Kayla: This is our email address.

you: you are acaiburn and you sell acaislim?

you: correct?

Kayla: Acai burn is associated with Acai slim.

you: perfect then i got charged by acaiburn

you: and would like my money back

you: it is funny what your company name brings as the first hit on google Ms Kayla

you: You said I did not order from you

you: yet I am being charged by you

you: I wonder how?

Kayla: We have no order under your name and credit card number.

you: We'll I have a transaction under your company name and the business number

you: also the nice amount of MONEY MISSING FROM MY ACCOUNT

you: Do you like taking money from unsuspecting people?

you: Guess you do

Kayla: Can I have your order number, full name, zip code?

you: you see i did not order and thus do not have an order number. I gave my full name at the begining of the conversaton and zip code is 3057

you: you know what. you have all the details to charged me again

you: go ahead

you: make my day

Kayla: One moment please.

Kayla: Can I have your shipping address please?

you: no

you: this is over

you: I had enough

I also have been getting unauthorized transactions and no way of canceling becuase the web address dose not exist and the phone number [protected] dose not work so I too have 2 months of product that I have payed for and dont know how to CANCEL. If anyone knows of something else please let me know. chamg22@yahoo.com

THANK YOU CHAMIE