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This company claims to have a 'free' trial with a three day cooling off period. When i couldn't contact the company by phone on saturday or sunday as they only operate monday to friday i sent them three emails on their 'contact us' address informing them that i did not want their 12 month subscription attached to the 'free' trial. But after finally getting through to them i have been told my three day cooling off period finished yesterday and as they have no communication from me they couldn't cancel the order. The money has come out of my account before the three day cooling off period finished and now i'm being told that i can't get a refund! I have copies of my emails date and time sent but apparently this isn't COMMUNICATION?
i do not advise anybody to kick off in bank thought i was gonna get arrested today.
Its not your banks fault as they are only following your instructions, and cancelling your card will not stop the transactions agreed by you, the card can be blocked, you get a new card, with new 16 digit number will stop them.
DO NOT FALL FOR THIS SCAM!
Count me in, as being duped! Just talked to someone there and what I was told was "You were not charged for the product, you were charged for the downloadable information package!"
They said there is no recourse and could not have my money back as I did not read the "FINE PRINT"
DO NOT FALL FOR THIS SCAM!
I had authorized payment for $6.95 for each product. I recieved receipts for those sums. But when checking my MC account, found that I had also been charged $91.00 twice.
OH by the way, I never did recieve the Colon package!
OH by the way, I never did recieve the Colon package!
Most of the time they don't bother to sent, speak to you bank and be polite, they will listen, tell them what happened, keep all emails/ receipts etc, they should send you a disclaimer form for you to return with paperwork, you should get your money back as a chargeback.
My name is Yolanda Harwood with order reference number 666084. I want to cancel my contract with emmediate effect for the supply of Acai Berry.
My name is Yolanda Harwood with order reference number 666084. I want to cancel my contract with emmediate effect for the supply of Acai Berry.
Yolander, you are cancelling your order in the wrong place, if you don't cancel in the right place, those orders will continue to arrive, and they will take more money, do what everyone here has done and put a stop on your credit card, want to know more read the posts!
Please keep on trying with your bank, thats what i did, and got a charge back into my bank account.so please dont give up.I know how soul destroying all this is, getting scams isnt very nice at all.but once bitten twice shy, Good luck to everyone who has also been taken in by this scam.Regards Patricia.
One question I would ask before I go any further with my story is does TheLoveFist III work for this company? He/she has been commenting on this issue for over 77 days..one wonders why he has such an interest if he was not scammed himself?
I too have been scammed but have only just realised it from almost doing the same thing again re gettting rid of wrinkles..just happened to glance at terms and realised I was authorising them to take a standing order from my card. On checking back on my online credit card statements I find I have suffered the Acai scam & quite a lot of money has been debited to my credit card. The problem is that I didn't check at the time so it may be too late to notify my card company to get a refund..I feel completely stupid!
Oh hell! My husband is going to go balistic..perhaps it's best I try to sort this out and then tell him what has happened afterwards...
Thanks to all those people who have provided contact tel. numbers; emails; addresses for this ### company..I will get onto it first thing in the morning to try to do some damage limitation.
Nasher13
Its never too late, your bank will listen, be polite with them and they will help, get the card blocked, I see you have read these posts, I am sure your bank will make a charge back to your card as you were unaware and was misled.
Good luck.
Thanks very much for that!
I will let you know how I get on.. Isn't this all so bloody unfair when everybody is so strapped for cash at the moment?
I wouldn't mind but I am paying bloody interest on the card balance as haven't been able to pay it all off in one go for quite a long time now!
Watch this space...
This is exactly what has happened to me.The company billing name on my credit card is Get Ripped with a phone number of [protected]...I am trying to get my money refunded. I found these email addresses along my search and hope they may prove helpful...legal@flexnjoints.com legal@sharkilage.com support@flexnjoints.com Apparently you must email all of these every day until they respond. One person did get refunded by threatening to get lawyers involved as well as going to the media!
newbrunswickgirl. This is exactly what has happened to me.
And many more like you, get your card blocked and ask for a new 16 digit number, that will stop these transactions going through, read the previous posts, hope this helps.
Well I told my husband today..and waited for the bomb to drop..
He actually took it quite well..but I'm sure I will hear about it on a regular basis if I ever have to nag him about something..
Good luck to all of us on this..any results/good contacts etc I get I will post to this site!
Guess what? I received an email this morning from support@sharkilage.com saying in the interest of goodwill they have issued me a full refund which should appear on my card within 30 days. I pulled no punches when I wrote to these people.I demanded a full refund otherwise I was going to get my lawyer and the media involved with this scam.My email was short and to the point and it worked...well, at least I think it worked.I guess that's the way you have to treat this company...with threats of legal and media attention...good luck everyone...I hope you all get your money back. And I must say I did receive an answer back from support@flexnjoint.com and they said there was nothing they could do because I had electronically signed for the deal(NOT TRUE).
newbrunswickgirl
Well done you may get your money back, but is your card issuer aware of what you were unaware of, keep all documentation you may need them later.
oh yes...my card issuer was one of the first calls I made and they are well aware of what's been happening...they told me that it was a one time charge and that this company could not access my card for future charges, thank goodness!
newbrunswickgirl
You did the right things to stop this company in its tracks, well done.
Yes ill second that well done, I hope everyone who has been scamed get there money back, I think we have all learned a lesson here, Good luck to everyone. Regards Patricia.
I have drafted an email to this company today on the advice of my credit card company the details of which are below. I hope this helps anyone who has not yet contacted the company:-
Email sent to: support@getslimpackage.com, legal@trytadalafil.com
Dear Sir,
Reference 237709 Date 30/01/11 - SUSAN RIDOUT
I placed the above order via the internet on 30 January, 2011. That order authorised you to debit $2.95 x 2 (i.e. a total of $5.90) to my credit card.
On receipt of my credit card statement it has come to my attention that you have actually taken 6 x unauthorised payments quoting the reference BETTER HEALTH [protected] as follows:-
31/01/11 $99.95 @ 1.[protected] £64.68
31/01/11 $4.65 @ 1.[protected] £ 3.01
31/01/11 $99.95 @ 1.[protected] £64.68
31/01/11 $4.65 @ 1.[protected] £ 3.01
05/03/11 $99.95 @ 1.[protected] £63.39
05/03/11 $99.95 @ 1.[protected] £63.39
You have 7 days from the date of this email to refund the total monies taken back to my card to avoid further action being taken to recover this debt.
My credit card company have been advised of the situation & assure me that they will take up the case on my behalf should you fail to make the refund.
Your urgent response is required.
Regards
Susan Ridout
N.B. I have attempted to call your Customer Service Department on several occasions on the telephone number quoted on your website (i.e. [protected]) but the number is unobtainable.
Just to keep you all updated, I have received an immediate 'auto reply' from the company. I will still allow the full 7 days for a response and then will refer the matter to my credit card company as the telephone number quoted is not available:-
Support Ticket Opened [#429932]
X
Inbox
X
Reply
WSS Support to me
show details 6:35 PM (2 minutes ago)
Susie,
Please be advised for cancelations and billing inquiries you will need to call our support center for all other inquiries we'll get back to you asap
Phone numbers are listed on our Customer Care Websites.
Support Dept
P.S. This is an auto reply do not reply to this message
Just read the above articles, 2 x £124.16 has been deducted from my visa - am now contacting my credit card company in the hope that thet will not let anymore be taken - a long time since I have been ripped off - will also contact the BBC. Watchdog Programme
Jane
I live in Australia and was conned late last year, I was unable to contact company because of time zone difference and the cost of the call, couldn, t send an email as it bounced back, they took out 4 payments alltogether to the value of $ 440, we thought it was all over then last week, 5 months later they have taken 2 payments out on the same day for $93.50 each.Testing the waters I supposed to see if we cancelled direct debit, which we hadn't, we will now though, definatly a scam.
Louise,
You should have acted sooner than this, its never too late to contact your card issuer or bank, get your card blocked, get a new card with new 16 digit number or its simple to cancel a direct debit if paid from bank account, call your bank, tell then who you are paying cancel direct debit, easy as that!, so no more payments are taken, or they will continue doing the same later, $627 is a lot to lose, but you can get it back, be polite to your bank.
Hope this help, good luck.
Who the hell do you think you are calling us Dumb Brits.keep your little stupid comments to yourself.if you havent got anything nice to say then go and play with your toys.would like to know where you come from?I guess it isnt the uk, , because we wouldnt have people like you here,
Why " Dumb Brits " ? kobuu
I also got stung by these robbing B******S. I bought something for what i thought was £6.00 only to get fleeced for £126.37 and a week later another £62.00. Who reads the small print on theses things. All it has done is stoped me buying stuff on the internet. We live and learn.
I ordered TeethBrillant in march and the money wsa taken out of my account
but i recieved no product. I want this sorted ASAP.