AccorHotels review: Lack of response/resolution to complaint

My wife and I have been trying to resolve an issue with ACCOR since May 2023 when a $100 ACCOR Gift Card, which was valid, was rejected as part payment towards our account on a stay in Adelaide.

We have tried multiple times to have this matter dealt with, yet we constantly hit brick walls, constantly having our calls disconnected, being told we are dealing with the wrong area, not having emails replied to, etc.

The only person who has been in any way helpful has been Rhemi from Accor Plus Customer Service. This followed weeks of trying to get anywhere with a number ACCOR representatives.

Today, I gave Andre authorisation to have my wife, Annette, handle any future dealings with ACCOR, only for her to be told by Bruno, that this cannot happen, and that I am the only one they can speak to. She also discovered upon using the 'call back feature' after waiting for ages for an ACCOR All agent, that this feature does not work for calls to ACCOR ALL, and that she had gone through to ACCOR Plus!

Enough! We want this matter sorted within the next 7 days. We have been valued members for many years, and find the treatment we have received appalling!

Yours sincerely,

Richard Forbes, member #3084094 [protected] 3