Advanced Wellness Research review: scam 68

AGREED - they tell you that there is a free trial...and once you enter your credit card...you find that there is a HUGE charge that you will be hit with MONTHLY. I cancelled my order immediately...as is my right according to the law (3 day's to cancel an online order)...and the company wont stop bugging me! I will pay the darn shipping charges but I'll be dame if they hit me with their hidden charges...free my ###!

what I thought I was signing up for was a teeth whitening kit just for shipping chgs cost me 78.93 that they charged on my debit card. I was not aware i had to call in 14 days which by the way I was only one day late and they would only refund 20.00. I feel they took advantage of a senior citizen and everybody else who falls for this scam.

This is perhaps the worst experience I have had ordering on line...
I too ordered the trial sample and did not receive it for at least three weeks... I had checked with my Doctor and he told me not to use the product... I rec'd my credit card bill and there was a charge of $78,
because I did not call within 2 weeks of placing the order for the" "FREE" trial... so I am being charged for the month... they will not credit my account.. because "the service department is not authorized to issue any credits" and again I was told YOU DID NOT CALL WITHIN 14 DAYS OF PLACING THE ORDER kind of hard when you didn't receive the product for 21 days... now they have shipped an additional month and charged my account $85. which I did not receive.. I was told I have to call when it is received and perhaps they will be able to give me a partial credit...
so it seems I have spent about $170 for a product I do not want ... the only thing I have is the "FREE" trial
THIS IS A MAJOR FRAUD... DO NOT DO BUSINESS WITH THIS COMPANY

I too was a victim from these guys and I filed a complaint with the Inspector General USPS. Let's see if they will shut them down.

This happened to me yesterday. What a JOKE. They have a nice little scam going on. They told me they would give me $30.00 as a refund but their policy was non refundable. They refused to take the unused product back. UnBELIEVABLE!

Order date was 5/07/2009 for trial shipment

I have 15 days to cancel further shipments. However I was billed May 21,
2009 in the amount of $78.93 .
I do not want this shipment or any further shipments.
Please cancel and credit my charge for that amount.

Rita E. Francisco
POBox 235
Yorkshire, NY 14173
ritashp@yahoo.com

I am having exactly the same problem ... month after month.

This company charged me for a product I did not order and won't refund the full amount. After several phone calls the most they will refund me is $60.00 after being charged $83.80. They do not represent themselves well and it is a complete scam. The first representative I spoke with was extremely rude. I will never recommend this company to anyone! I wish there was something that could be done to make them stop their advertising.

I recently ordered a free trial of the "Acai diet pill", that claims to be a great detox as well as helping with weight loss. When I ordered I was only susposed to pay shipping. Two weeks later I received a charge of 87.59 on my mastercard. When I called the number provided on the statement I was told that I was to cancel the order within 14 days. The problem is I don't recall seeing any statement that said that. So I have to eat the cost but I made sure I cancelled all orders. BEWARE!

On 5-15-09, they was a ad about whitening your teeth and all I had to do was pay shipping and handling charges. Next thing I see on my bank account a $83.92 charge for a complete order that I did not give them authoriztation to do. Please help, I have read some of the complints about this company and it is not beauty sight. This is not write, then my bank charge me a fee for over drafting my account.

I went through the same thing with advanced wellness, I tried the free trial and canceled. I called not once but three times to see why why I was being charged. This was canceled prior to the trial period being over. For one it burned my mouth ...I do not recommend this product at all, and charges were made to my account for over $372 by this company. AND I HAVE NO PRODUCT! Each time I call I am speaking with someone in India who apparantly think I like to waste my time and money speaking with their unethcal behinds. I closed my account to stop their crazy behinds until I am refunded all of my money.

Please for everyone sake, do read and check this company out, they are nothing but scam artist, i've been hitting the roof with the same customer services, either stating, their system is down, are they don't have your information to wait, and call back, and before you know it, they have taken more money out of your account. I'm hoping they will be sued and put out of business, i'm thinking about writing the President on this matter.

This company stole from us. We called and canceled the product, and then, we got another shipment and an 80 dollar charge. When we called to try to ship it back, we were told that we would be charged 200 dollars if we disputed the charge on our card. The service was rude and threatening. Stay away from these people at all costs. It is a scam and we are reporting to a lawyer.

What every one of you have to do is get in touch with your Attoney General or the Attorney General of the state Advanced Wellness Research is mailing their product from. Enough complaints will cause an investigation. My situation with AWR started in February of this year. I have gotten in touch Attorney General's offices in Miami and Illinois. I have read dozens and dozens of complaints about this company and have recently found that Miami's Attorney General has just initiated an investigation into AWR.

Marie from Florida

I sent for the free sample on April 23, 2009. Cancelled the service on May 1, 2009. Was charged on my visa bill $9.99 in May and June and I want a refund for those charges ASAP!
Given the complaints I am seeing on this web site I think this is a habit which gouges consumers.

My email is linda1917@sbcglobal.net

i went thru the same thing last May 02-09. I didn't read their terms so they charged me $78.00, so then I called to cancel my order so in the following month they won't charge me again. The customer service I talked to told me that she'll send me a cancellation confirmation to my email, but she never did, and i totally didn't pay attention to it, cuz I am a busy a person i have a lot of things on my mind. So the following month on 6-02-09 they sent me another product and charged my credit card again for $83.92. I was so upset, after i called to cancel my membership, they still sent me their stupid product and charged me again. I called and talked to 10 different customer service reps and none of them want to refund my money back and they told me i can't send the product back to them. They kept saying their is no record of any cancellation. I told them I have prove on my phone bill statement that I called that day to cancel my membership, but they don't care. They kept saying I am sorry mam this and that and I am so furious. I called and I emailed them so many times, they still telling NO full refund. They only want to credit me back $20, I said NO, then they said $40 and $60, I still say No and hang up. I emailed them again and they said they'll give me 50% discount on the products, I don't understand these freaking customer services I told them I want my money back and they keep on offering me this and that. Finally, this one customer service able to credit me back with full amount and he told me that he probably lose his job after he did this for me. I told him that he did the right thing. I told him this company is a fraud he should look for a new job. I thanks him and a week later i got my money back. Took me almost a month to get my money back. I hate this company so much I wish they will be in legally issue one day. I crossed my fingers that I won't get charge again in July.

I hope they shut down this company...this co is a scam. PLEASE DO NOT ORDER ANYTHING FROM THEM...BELIEVE ME BEEN THERE DONE THAT. The worst company and customer services reps ever, you'll never get your money back, if you're lucky you might get a little back.

on the day i ordered this product i was told it would only cost me 1.99 for cost of shipping that was all that was ever said never any mention of an almost 80.00 charge. which they have some how taken out of my account 3 times. they would not let me cancel even before i was aware of the real amount i tried when it was still being told it was only 1.99 they were very rude and nasty on the phone this is a fraud and the people lie. it is like being robbed at gun point. i have been in touch with the bbb and dont know what else to do these people need to be stopped.

I feel they give you the run around and lie to you when you want to cancel your order. they alway say the system is down and they can't find you in the system.But yet they sure can charge your card monthly. What a bunch of thieves.

Sue Anderson
Galup, NM

What a SCAM. Long story for me and still not over. In summary, I called and cancelled after the 15 days, my fault. I knew I was going to get the second shipment with a bill, that is how they get you right? The bill was $78.81. I called immediately to cancel and fought the charge - they gave me a $40 credit. BUT meanwhile, the India support person did not tell me they had already charged me a second fee of $83.80! I'm getting the same run around as everyone else. I filed a dispute and will also write to BBB, Oprah and Rachel Ray.

I ordered a trial offer for the Acai Berry pills talked about by Dr. Oz as seen on Oprah Winfrey show. I have tried to cancel this subscription numerous times. This company will not cancel my monthly order originally placed and will not stop charging my credit card. I am at my wits end trying to get this auto mailing/charging stopped. Don't ever order this product from them. I am going to be forced to cancel my 20 year credit card I have had for years because of these people! This should be fraud and they should be closed down.

I was taken by this company. They have a website for easy cancel and i called the phone number listed. After a long wait a woman could not find anything with my name or email address, home address, home phone or cell number. I was furious and asked how then is it possible you can charge my visa then? She hung up on me. I sent them an email on this and then called the number and this time a man answered and said sure he would cancel my account immediately and I said how when I have not even given you my name yet? He told me their system was down and this was on february 27th. I had to call capitol one and report this fraud and they are issuing me a new card and advised they would handle the fraud issue and I wished them luck as this company is nothing but a scam.

This Advanced Wellness Research is a bunch of mess, I was told that I have to return unopened product receive by the US Postal service via UPS or Fedex and it will have to contain a tracking number and signature confirmation. I understood it to be a free product and would only cost me $1.99, but I checked my bank statement and found that they had taken $83.92 from my account. It is really rip off and they don't state that this will cost anymore than the $1.99. I think companies like this one shoud have full and open discolsure of the terms where you can readily see them. It is truly a RIP OFF!
Vielean Maxwell
Galesburg, IL

I am an older Senior Citizen who has been ripped off by this company.

Their “Terms and Conditions” contract should be made null and viod since most Seniors can not understand it.HERE ARE SOME VERY DISTURBING EXCERPTS FROM THE CONTRACT.
ORDERING PRODUCTS THROUGH THE WEBSITE; POLICIES

NOTE: All products come with a fourteen (14) day free trial period (“Free Trial”) as described in this Agreement. If You have any questions about Our Free Trial, please contact Our Customer Service Department toll-free at [protected]. Our Customer Service Department is open twenty-four hours a day, seven days a week.
Note: Calls to this number are transferred to a call center in India which has 400 employees serving as customer service for several companies. Most speek limited English and for us Seniors they are very difficult to understand. CK 2009
HOME DELIVERY PLAN

Unless You cancel Your enrollment in Our Home Delivery Plan, approximately thirty (30) days following Your original order date (and every thirty (30) days thereafter), NETALAB will send you another thirty (30) day supply of the Product and the credit card You provided to us will be automatically billed $79.69 for the Product (Florida residents add sales tax) plus a shipping and handling charge of $4.99 (shipping and handling is increased for international deliveries).

Note: The underlined statement. You must cancel your credit card to avoid repeated charges. CK 2009
CHARGEBACK POLICY:

In the event a chargeback is filed by you and denied by the issuing bank - you will be charged the $50 Chargeback filling fee as well as a $100 processing fee.

We strongly encourage you to contact our customer service department to assist you with a refund, before you consider filing a dispute or chargeback with your bank or credit card company.

Note: I consider this to be totally illegal policy and needs to be challanged in Federal Court. CK 2009

This kind of sales practice needs to be eliminated period!

I agree with all of the above and when I signed up for it no where did it say anything about trying it for 14 days. Does this product even work? Has anyone really tried it and is it safe? How do we file a class action lawsuit because I think one should be filed against this company for ripping us all off.

i want this company to shut down they taken my money and mara mera gar meri gar ka hole hua 4 ab ma inki maru ga aur atorney general sa bhi mar ba hu a ...

I ordered a free trial of a teeth whitening just had to pay shipping. Used my debit. Nine days later I got the trial then noticed a few days after 4 charges of 78.00 to my bank account. Called to compalin and was on the phone for 45 minutes.Said they would reverse the charges except the one. Said I had 14 days to tell them if I liked it or not. Told them it had not been 14 days since I gor it. Thet said from shipping it was. They are from India and it is very hard to understand them. Hope they give me back my money. There is no US phone to call. Thnak you for listening

I authorized a Visa card withdrawal only for Shipping & Handling as agreed for $4.99 March 21, 2009. Free 30 day sample, order # 240708. They also made an unauthorized withdrawal for $78.81 for a non-shipped order on April 06, 2009. Definitely fraud! I hardly had a chance to begin the free 30 day product. As noted above there seems to be two companies involved here.