Advanced Wellness Research

Canceled this product 3 times spoke to agent 5306 the first time, agent 0102 the second and agent 243 the third time. The company seems to have changed there name to netalab.com. I also have cancelation numbers that don't seem to help. I'm very upset!
They keep sending and charging me for somthing I canceled the first time was May 12th it is now Aug. Personnally the person owning this company should go to jail for theft, and deafinately fraud.

I saw an advertisement online, in an article on Barbara Walters, for two supposed wrinkle produsts that she uses. There was an offer to try the products for, you guessed it, just shipping and handling. I ordered, paid and received a bottle of Dermacai Anti Wrinkle Serum. I tried it, it burns my very sensitive skin and it smells. For the small price I thought, Oh Well. Then I received my bank statement and found two shipping charges and two charges for over $84.00 and $89.00! When I called to talk to the "service dept." of Advanced Wellness, I was told that I had signed up for a monthly plan, that I would continue to be billed monthly, and that I couldn't get my money back, no matter what. A very rude gentleman, who didn't sound like he was on this continent, told me that I just needed to give it another chance and that I clearly was told that I only had 14 days to cancel after I had ordered the product. I informed his that I heard on such thing and that I want my money back. He told me to forget it. Do not, I say, do not buy anything from this company. They are a scam and a rip off. I fully expect that they will disappear overnight.

I ordered a 14 day free trial for a tooth whitening product. I saw nothing stating you had 14 days from the date of order to cancel, or that it was a monthly shipping product. I received the product and used it for less than two weeks. It was supposed to last a month, it didnot. It did not meet expectations. Thirty days later I received another box of the product. I phoned the toll free number and spoke to the coustumer service rep. She informed me that since I did not cancel within the 14 day period I would be charged $85.92 for the product. She did not inform me I would also be charged $78.93 for the former order. I learned this from the online customer support web site. I was told I cannot return the product for a refund. The add is deceptive and misleading. I found numerous complaints when investigating on line. I have contacted my credit card company and given them my cancellation number N261803SR to prevent further charges, but I cannot dispute the above charges because I did not cancel within the 14 day trial period. It is impossible to cancel when you do not have the product with the information needed to cancel prior to the cancellation date. My order ID number is 261083 and the order is dated 3/21/09.My next shipment was dated 4/20/09 and the order ID is 400826.