Advocate Health Care’s earns a 1.4-star rating from 23 reviews, showing that the majority of patients are dissatisfied with healthcare services.
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Advocate south holland & hazel crest refuse women's urgent care (gyne issues)
* Urgent Care Women's GYNE Issues - is unavailable at both: Advocate South Holland & Hazel Crest offices.
"I was told next GYNE appointment will be available 03/25 next year."
I replied "But I have a Chronic GYNE condition, that always requires a Prescription ". I said, "I can't wait until March 2025". "In March, I wouldn't need a Prescription." They said: "There is no GYNE staff available before March, and if you call we may be able locate a November appt ".
Recommendation: You want to think twice before selecting Advocate South Holland & Hazel Crest for Women's Health.
10/14/24 Needed Urgent Care Women's (GYNE) Appointment.
Both Advocate South Holland & Hazel Crest offices said:
"No Women's Urgent Care Appointments available before 03/25 - March."
I replied I have a Chronic GYNE condition, that always requires a Prescription. And I wouldn't need a Prescription in March 2025. I need a Prescription within few days."
* Now I would be required to find a County Health Clinic or travel 8 - 12 miles without Transportation.
How long will Women's Health Issues be Ignored? Women today are instrumental in providing our next generations.
How can we ensure new future generations;
When the quality of Women's current Health is ignored?
* This is discrimination against Women's Health.
Employees never attempted to inquire about the level of Urgency, to make an appointment - Women's Health.
This sounds like Discrimination against Women. Advocate neglected to even inquire about the level of Urgent Care regarding Women's Health.
** They don't care about Women's Health.*
Advocate Health Care Complaints 22
Doctor respond
Dear Advocate Health Care, I am writing to express my deep dissatisfaction and concern regarding the recent incident involving the mishandling of my mother's prescription for insulin at CVS, which has caused significant distress and potential health risks for my family. On [date], my brother, Victor Bates, visited the CVS pharmacy to refill my mother'...
Read full review of Advocate Health CarePoor Representation
I have being this office Advocate medical group located on 4600 N . Ravenswood Chicago, IL 60640 in addition, I have being not satisfied with the lack of service . The staff are rude and I called yesterday and the young lady smart with me in addition, Hung the phone up on me. I have being receiving poor service from this new doctor and this is with a new healthcare plan
Confidential Information Hidden: This section contains confidential information visible to verified Advocate Health Care representatives only. If you are affiliated with Advocate Health Care, please claim your business to access these details.
A medication error occurred in ICC on 10/17/2023
Hello, This incident occurred on October 17, 2023, at I arrived at Advocate South Holland Medical Group to see my PCP, but was provided will the wrong information. The clerk allowed me to see ICC. I saw a Nurse Practioner Martel Warden at 10:30 am. He stated that he was going to order a steroid ( Decadron) and Azelastine nasal spray for Viral Upper...
Read full review of Advocate Health CareIs Advocate Health Care Legit?
Advocate Health Care earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Advocate Health Care. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Advocate Health Care has claimed the domain name for advocatehealth.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Advocatehealth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Advocatehealth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Advocate Health Care have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Advocate Health Care and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Advocate Health Care has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 22 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Advocate Health Care. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Pain Management
I have been experiencing musculoskeletal and superficial (skin pain -- like -- stabbing) since I was a teen. After detailing my struggles Dr. Jason Hennes informed me that some people talk about fibromyalgia but essentially it isn't real. "Some people are just more sensitive." He talked about changing the antidepressant I've been on for years yet never reached out to my primary like he said he would. I was already irked. That's when I got the visit summary. There were a bunch of questions answered for me stating symptoms I wasn't experiencing. Two problems: 1) I wasn't even asked those questions. 2) Some of them were incorrect because I AM experiencing those symptoms. I feel invalidated and disgusted by the "care" I received. And bonus points: A few years ago Lutheran General Hospital overdosed my grandma on morphine and killed her the day after Thanksgiving. 0/5 stars.
Desired outcome: Proper assessment and medical care by someone who seems like they care. I was treated like a whiny piece of trash. I want to be able to live my life. Not be curled in a ball in bed because I can't function properly.
Appointment scheduled for a diagnostic mammogram
My wife went to the doctor to have her rt. breast looked at. She told the doctor that she was having pain in the breast, and felt something in it also The doctor said that she needed a Mammogram. So the doctor put the order in, and then my wife called to schedule the test. The person at the scheduling ask my wife if it was a routine mammogram or did my wife...
Read full review of Advocate Health CareA very rude innapropriate patient service employee
I was in the ED tonight to make sure my older brother was ok and I had walked in after my nephew and his wife were with my older brother who passed out and fell in my driveway. We were not causing any problems in the ED waiting area and we were all a little upset because my mother was there a few weeks ago who passed away at your hospital! Long story short this older man in a pink shirt walked up to me and my family and said rudely "There can only be one person in the waiting room with the patient!" This a**hole employee is the worst I've dealt with at any Advocate I worked for Advocate and never had any issues until tonight with this elderly skinny very inappropriate unprofessional employee who made remarks to me that I was a racist and I am white. He was white as well unless he has dementia and he sure acted like he was lost! Now, I do not want to go to Advbocate because, if these are the types of people you hire you must be really hard up for help! He is damn lucky he was not at the local bar in Oak Lawn because, he would have been sent to your ED! This very rude individual needs to be talked to by his supervisor and not judge people on how they look. This is going to be handled in a timely manner or I will contact the government and report this Advocate location.
Desired outcome: I want him suspended and investigated. I know Advocate has nicer employees than that SOB!
Refund not being issued
I went to Advocate Health Care due to a hand injury I got at work. I paid the bill in full ($147.89) on 12/1/22 before tis was a workers comp claim. When I spoke to the insurance company handling the claim I was told to send them the bill and legally Advocate had to refund me the amount I paid. I reached back out to Advocate on 12/30/22 and was told the refund would take 7-9 days.
Ever since then it has been nothing but a nightmare trying to get my money back. I was then told they could not issue the refund until the balance of $84 was paid.1. Nobody will tell me what that $84 is for. 2. I don't know what that has to do with me because the entire bill that I got and paid was $147.89, 3. The insurance company paid whatever the $84 is/was on 1/10/23 and the person handling the claim has tried herself to understand what Advocate is talking about with no luck.
The original guarantor account number was [protected], when I spoke to them on 1/30 they gave me this number- [protected]
Desired outcome: full refund of $147.89
OB-GYN Dr. Helen Plavnik who is affiliated with Advocate Lutheran General Hospital.
The worst doctor and the office, disrespectful, money minded and inconsiderate. My 83 year old mom had an appointment today , when she got to the office medical staff told us that the doctor is on vacation and will call her back with test results, because she couldn't see her. Seriously? Medical office called day before an appointment and ask my mom to come earlier but they didn't even have courtesy to inform her so that she wouldn't travel all the way to let her know that doctor will not be at the appointment. This is so ridiculous and infuriating as the office not informing their patients that doctor is out of country and will not be able to see patients but they call to remind not to be late for the appointment. This sort of people should not be allowed to practice medicine. Stay away from the practitioner and her incompetent office. BTW, I was forced to select a star so I had to pick one, I give them -1 star.
MRI deparment downers grove illegal sharing information
I had a mammogram on 1/14/23. I was asked who I wanted the results sent to. I told them my PCP.
1/16/23 the results were sent to another Dr (whom I have never seen before and did not know who she was). I did NOT authorize the release of information to this person. This violated my HIPAA rights. I talked to Holly later in the day on 1/16/23. I informed her that the results were sent to the wrong person. She asked if the wrong Dr is in the same office as my Dr. No she is not (she is in Naperville and mine is in Yorkville). She asked whom I wanted the results sent to that I have seen in the last two years, and I told her again. She said that the system was fixing itself and was waiting on Danielle to approve the paperwork. Then she asked me when I wanted to come in for the additional imaging. I said I am not doing anything until I talk to my Dr. On 1/17 I received the paperwork released to me showing that the Dr. had put a message on the paperwork the morning of 1/16 stating she never saw me and they needed to rectify the situation.
I did notify my PCP office and they said that they escalated the situation to their leadership.
Today, 1/17/23 I received a notification via notes from the wrong Dr office that Holly now has called her to verify who my PCP is.
First off, I get to chose who the results are sent to, not Holly. Secondly, more than one staff member was told that Danielle is the one to send them to. It is not the responsibility of Holly to call people and ask if they are my PCP, especially when they were already told no. While I never saw Katarzyna G Scigacz, it is possible that someone may see a Dr and then decide to change drs. By trying to circumvent a patient, you are creating additional issues.
This woman needs to stop harassing people and just deal with the Dr she was told to deal with. Because of the continued harassment of Holly, I don’t trust your imaging department.
Refusal of treatment
I was walking around last night in backyard had a large thorn go into my ankle over 2 hours I could see the red infection circling. Slight pain went to Lutheran general there was 3 hours wait a lot of ambulance they said. They said go to a urgent care what I need is 10 minutes. I waited till today went to Advocate Urgent Care at the Walgreens at Gold Rd and Arlington Heights Rd. The lights were off the sign said closed pharmacy said they were there I knocked on the door a Indian woman popped up and say having a meeting come back at 930
After waiting she now is bright to say do I have a appointment I said I was just injured ER Ssaid go to Urgent Care. She said I have to make a appointment so of course I said so let the infection spread what if that resulted in a death from blood poising her reply we dent do emergency. mt first - and last-time refusal of medical help. In her pea brain no one ever has to run in for something like mine as well as ER said to go
Desired outcome: write her up as official complaint
boys are always tough when someone can't deal with you as a man would you seem to be a troll do you have to bag groceries
Physician refused to provide acute care
I have had a continual cough after an illness 8 weeks ago, for which I have been seen at an urgent care clinic twice already. On my second visit at urgent care, the physician there said that I should make an appointment with a regular doctor if the condition did not improve in 10 days since they had done all they could with their limited resources. I did not improve, so I followed their instructions and contacted Advocate in Libertyville, IL to schedule with my regular doctor. It turned out she had left the practice so I told the scheduler that I would gladly see any available provider. She said at first that since I had not been there for 3 years that I would need to make a New Patient appointment to establish care, and they were scheduling 4-5 weeks out. I was concerned because I am actually sick and need an acute care visit, not a full physical or anything. The walk-in clinic cannot provide ongoing care. I asked the scheduler what I should do in this situation. She asked if she could call me back, which she did about 10 minutes later. She said that she had good news and that it had been just barely under 3 years so they could get me in to see a nurse practitioner in a few days, for which I was very grateful. On the morning of my appointment (8/3/22), I received a call 50 minutes beforehand and was told that the nurse practitioner would not see me and they were canceling my appointment and must schedule a longer New Patient appointment because I had not been there in 3 years. I do not understand why I received conflicting information from the scheduler and the staff at the nurse practitioner's office. I also do not understand what Advocate Health does for people who are actually sick but not in an emergent situation. Do they only see well people at their primary care clinics?
Desired outcome: I'd like an explanation of why Advocate clinics do not provide care for acute illness that is non-emergent.
Service at Immediate Care in Algoinquin - Advocate Aurora
Took a home test and was positive for Covid yesterday. I'm 75 so went to Immediate Care for a prescription for Paxlovid. Unfortunately, I was there for hours and I was seen by Dr Mohd Noman Mohiuddin. I had many of the symptoms: fever, headaches, chills, congestion, diarrhea, muscle aches, stomach aches. They said they would give me Tylenol which I never got. Their first test came back negative. They took a second test (which takes 15 mins for results) and didn't come back. I was feeling horrible and after another 45 mins I opened the door and asked if they forgot about me. After a few minutes the Dr returned and said it was immediately positive and began asking me questions about issues like my kidney functions, if I took certain categories of medication, yet this info is all in my chart! He did prescribe Paxlovid but said he would also prescribe Zofran for stomach upset, but he did not.
I searched the Advocate Aurora site for a place to lodge a visit complaint but they do not have one! Clearly the worst care I have ever received at this facility!
Falsification of medical records
If more info is needed please let me know. Thank you for your time.
FORMAL COMPLAINT LETTER
Patient Name/Address/Phone #:
Aisa Keay
265 Cannon Road
Volo
IL, 60073
[protected]
aisa.l.[protected]@gmail.com
Date/Location of Incident and Phone #:
Date of visit: 03/23/2022; 2:00 pm
Nurse Practitioner: Pamela Maloney, CNP
Location: Walgreens, 910 N RAND RD, Lake Zurich 60047
Company: Advocate Clinic at Walgreens
[protected]
Dear Sir/Madam,
Please treat this as a letter of complaint regarding falsification of medical records made on an after-visit-summary (AVS) at Advocate Clinic at Walgreens in Lake Zurich, IL. The comments made within the AVS contained multiple lies made by the nurse practitioner. A copy of the AVS written by the certified nurse practitioner (CNP) can be viewed on page 3 and following is a summary of events that took place on 23-March, 2022.
On the morning of March 23, 2022, I made a same day appointment at the Advocate Clinic at Walgreens for 2:00pm on the Live Well website. I arrived at approximately 1:50 pm for my appointment and my vitals and chief complaint were checked by what appeared to be an assistant to the certified nurse practitioner (CNP). At this time only the assistant was in the room. My chief complaint included a hacking/nagging cough which was worse at night as well as a sore throat. After the assessment of the chief complaint, the nurse practitioner proceeded to do a rapid swab strep test (POCT Rapid Strep A). They then informed me that the inside of my mouth looked raw/red.
While waiting for results for the rapid strep test, the nurse practitioner walked in and introduced herself. She then also asked for the reason for my visit. I explained again that “I’ve had a hacking/nagging cough which is worse at night, along with a sore throat that keeps me up at night. I have four children including a baby to care for in the morning and needed to rest at night.” She proceeded to start the physical assessment which included checking the inside of my mouth, nostrils, and ears. She then listened to my lungs, and I coughed for her once while taking a deep breath. During the assessment, the assistant showed the CNP the rapid strep results which were positive.
The CNP explained to me that I had strep throat and that she would prescribe amoxicillin 500 mg twice a day for 10 days and Tessalon Perles 100 mg (two tablets) three times a day as needed for the cough. I politely said to her “I’ve taken the Tessalon Perles before and from experience this hadn’t helped me with the cough”. I then asked one time if it would be possible for her to prescribe Guaifenesin AC codeine syrup instead which would help with relieving the coughing at night allowing me to get rest.” She responded, “I am a new nurse practitioner at this facility and not yet licensed to give out controlled substance prescription per DEA regulations.” The CNP and her assistant advised me to take OTC Tylenol, melatonin, and ZzzQuil to help with sleep. I was then told by the CNP that the exam was done, to grab my jacket, and wait outside for her to finish her AVS notes. She also said she would send my prescription for an antibiotic to the pharmacy.
After returning home I checked the AVS notes to confirm they were accurate as I am also a nurse, and I am aware that mistakes in charting sometimes occur. I was surprised to learn that numerous lies had been made on the AVS report which the CNP had written.
The following lies were made by the nurse practitioner on the AVS report:
- The CNP stated, “Patient request Guanfacine with codeine (by name) multiple times during visit.” This was a lie. I requested Guiafanessin AC codeine syrup one time. This was after she mentioned she was a new nurse practitioner at that facility and waiting to obtain her license from the DEA to prescribe controlled substances.
- The CNP stated, “The Informed patient that I would be happy to prescribe her Tessalon pearls for her cough. She told me they were useless and not worth the money.” This is a lie. At no time during the visit did I raise the point regarding something being useless or not worth the money. The only point I raised regarding Tessalon Perles was that, from experience they did not help with coughing at night. I based this point on my medical knowledge and from my own nursing experience.
- The CNP stated, “Attempted to argue with me that other Nps have given her this medicine before and there is no reason I shouldn’t with the severity of her cough.” This is a lie. I politely asked one time as mentioned above and nothing about the severity of my cough. Also, I mentioned to her that several years ago a nurse practitioner at a different Walgreens had prescribed me a controlled substance for a bad cough.
- The CNP stated, “Patient also stated that she has 4 kids at home, one of which is a baby and she has not been able to sleep well.” This is a lie. I said, I have four children including a baby to care for in the morning and needed to rest at night. I had not slept well the prior 3 days as I was up all night coughing.
- The CNP stated, “I informed the patient that based on her symptoms and current physical exam this medication is not warranted.” This is a lie. The CNP never stated this.
- The CNP stated, “Also, recommended OTC treatment for cough, use of a humidifier, and increased fluid intake.” This is a lie. She did not mention to use a humidifier or increase fluid intake.
- The CNP stated, “While handing AVS to patient she then asked for me to prescribe the tessalon pearls.” This is a lie. I asked her for a recommendation for an over the counter (OTC) cough relief medicine when she was handing the AVS. She then informed me to try the Tessalon Perles as this is what she typically prescribed to patients and I agreed to try it again.
- The CNP stated, “Patient proceeded to pick up prescriptions from pharmacy and leave a note on our counter saying, “thanks for nothing” This is a lie. I picked up my prescription from the senior pharmacy technician and left. At no point during the visit did I write or leave a note at either the clinic counter or pharmacy counter. We are in the process of obtaining security footage from this Walgreens location to confirm this.
It is extremely unsettling that a health care profession would engage in negligent behavior to this extent. Their lack of attention, reckless actions, and dishonesty in reporting is in direct violation of the ethical code of conduct expected of health professionals and nurses in the state of Illinois.
Hence, I am expecting an investigation be made into this matter so that such negligence is not repeated with other patients. I also am expecting that an amendment be made to the AVS notes which were made on 23-March 2022 with omissions to the lies that the CNP made. This amendment should be made in timely fashion. If no changes are made, we will proceed with taking legal action. Thank you for your time and cooperation.
Aisa Keay
Desired outcome: A investigation/ammendment/ommision to the AVS notes be made on March 23, 2022 as stated above.
Resolved.
Cardiac test results
On 9/25 epatch for heart monitor placed to be worn 7 days. 10/2 mailed. 10/4 tracking shows epatch monitor received. 10/16 or 17 called Lutheran General Heart monitoring station to find out how long it takes for results. Woman says 10-14 days but they only have one cardiologist who reviews reports and doesn't come in every day. Should a payient be told this? Several messages to provider office looking for results. They have been trying to obtain with apparently no such luck. Last message 10/27 claims a specialist was going to read. Almost 4 wks no results. This is not patient advocacy nor patient care and is unacceptable. I will make it perfectly clear this is not my provider's fault. The fault lies within the heart monitoring dept for not producing results. On top of it, I've been billed for a monitor that results haven't even been obtained yet!
Desired outcome: I want my results and someone held accountable especially if my outcome requires me to see a cardiologist .
Lack of action on requests vendors and therapists and myself.
Dr. Diana Marie Bibbs office does not get things being requested to her attention in a timely fashion. I had to complain to the Office manager previously. Now a new issue has caused a delay. All Dr Hobbs has to do is sign a request to get batteries for my electric wheelchair. It has not been done. This puts me at risk when I am out and about
I am having issues with my foot on the only healthy leg. I need my electric wheelchair.
Desired outcome: Find out why this is a chronic issue. Also I left a message for the Office manager again with no response!!
Test results
I had a chest x-ray done at Northwestern hospital and asked them to fax the results to Dr Alissa Roberts, the attending doctor that I visited on 10/2/20 at Advocate Healthcare Aurora. I confirmed with Northwestern that the results were faxed over, so I called Dr. Roberts' office for my results. I was told she was out of the office and I would need to wait...
Read full review of Advocate Health Carebad service with the diagnosis
Yesterday I went to see a doctor I wasn't feeling good at all I had chills and bodyache and also sore throat he said I have pharyngitis and didn't prescribe any antibiotics today I feel worse my throat is hurting more even when I pass saliva I cant talk much is hard for me to talk because the pain and I notice I have white tonsils and my throat has some red...
Read full review of Advocate Health Caremedical negligence
My name is Robert Corley. I am 66 years old. I am writing to you to make you aware of the most incompetent doctor I have ever had the misfortune of having treated me. In October 2018 my life insurance carrier called me to tell me that I couldn't get my insurance renewed because I had a PSA level of 7.6 when they did their exam. They checked my background...
Read full review of Advocate Health Carerude staff
I requested an appt. with Richard Royal Leitzen, D.P.M. at 705 Warrenville Rd, Wheaton thru AMG online today 8/26/19. Someome called me from Park Ridge(847-384-3700) and I was transferred to the MD's office and talked to Bonnie. From the start, she was very rude and with no customer service at all. Her first question with the operator was, "does he speak English". She started asking me my personal information such as my name, DOB, race, PCP, etc. I started answering her questions but I informed her that I already answered those questions online but she told me that she can not pull those informations in a rude tone/manner. And she asked me for my Insurance information. I started giving the the Ins. ID and group number but she did not get it correctly and she got annoyed. Since I have a poor eye sight I handed the phone to my wife, the more she got annoyed/irritated and loud with my wife.
I am hoping someone educate this Bonnie on phone etiquette, customer service and multi cultural awareness/discrimination.
Hopefully, someone will answer me back re. this matter.
Lamberto Billote
[protected]
[protected]@comcast.net
cardiac cath
I was scheduled by Dr Weinstein's office on Aug 17th for an Angiogram.
The refferal was supposedly approved on Aug 20th.
My Angiogram was was to be done today at 7:30 am
My wife works foe Advocate and I am covered under her policy.
On Aug 29th at 3:30 pm I received a call that my procedure was being cancelled yet I did not receive an explanation.
Dr Weinstein's office staff was less than helpful as to why this was cancelled for today Aug 30th.
I just got off the phone with office and now they are saying Humana Ins is the problem. Dr Weinstein has already had a peer to peer call with Humana. He has yet to receive an approval or disapproval.
So here I sit NPO waiting to find out what the hold up is on someone's end.
If Humana is the Insurance Provider that Advocate has chosen for their Employees and their Families I highly suggest this get reviewed.
I have also contacted a Malpractice/Ins Fraud group of attorneys willing to take my case.
My next step if I don't receive approval to have my Angiogram is to let them run with a lawsuit. You do not cancel a Major Procedure late in the afternoon the day before.
I also have calls into all the Chicago Investigative reporters to see if they are interested in running with this issue. I am guessing I am not the only patient to have received such poor treatment after paying hefty premiums for coverage.
My name is
Keith Holub
7/29/1963
[protected]
If I do not hear back from Advocate I will assume you would prefer I take the Litigeous/Media Investigation route.
Regards,
Keith Holub
Overview of Advocate Health Care complaint handling
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Advocate Health Care emailsahc-social@advocatehealth.com100%Confidence score: 100%Support
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Advocate Health Care address3075 Highland Parkway, Downers Grove, Illinois, 60515, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024
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