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Aeromexico

Aeromexico review: Lost luggage and compensation

C
Author of the review
10:32 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

During my recent fling from IAH to VSA on November 6th my suitcase never arrived to the final destination, i did the report online as I was informed by the aeromexico staff in Villahermosa, I was informed that they will call me as soon the suitcase appears but i could check on the mobile app for its status, for two days the information i received was that the suitcase didn't have a report, i went in two ocations to the airport looking for answers I was told that in the Aeromexico system the suitcase didn't show up, on the first day i was compensated with USD $50, but travel was for business so I had to buy cloths (Underwear, pants, shirt, undershirts, and even shoes), on the second day Late in the afternoon I went once again to the airport and my suitcase was there but I nave not received notification from anyone, I was told that if I want compensation for my expenses during the time I was without my suitcase I have to contact customer service, I have been trying to contact them and either no one answers and it disconnected the call or the website have no way to report the incident, I need compensation for my expenses

Claimed loss: My suitcase was misplaced for 2 days, and no one from Aeromexico was able to provide notification that was found.

Desired outcome: Compensation for the expenses I had to pay while without my suitcase.

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
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    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Aeromexico Category
Aeromexico is ranked 36 among 221 companies in the Airlines and Air Travel category
#34 Etihad Airways Etihad Airways #35 Virgin Atlantic Airways Virgin Atlantic Airways #36 Aeromexico Aeromexico #37 Scandinavian Airlines System [SAS] Scandinavian Airlines System [SAS] #38 Finnair Finnair

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