Affordable Dentures & Implants / Affordable Care review: Dentures and warranty

On May 16th, 2023 my dentures broke while on vacation. I called Affordable Dentures in Tulsa to ask if I purchase new dentures from them and if I would be able to go to Affordable Dentures when I get home if I have any problems. They said YES! When I went into the office in Tulsa to get new dentures I asked again, and they said YES! So, I purchased the premium package and a three-year warranty.

When I got home my gums were hurting so I went to the Affordable Denture office near my home on June 7th, 2023, and the doctor said that I needed a reline and had to pay $260.

My husband called the office in Tulsa and they said all I needed was an adjustment.

At that time I decided to go to my private dentist, and yes I did need a reline. So, I started emailing the Affordable Dentures Corporate office on September 1st, 2023, and after a few phone calls and emails, I learned that each office is independently owned, and the warranty did not transfer. It was only good for the office it was issued from.

I tried to work with them to get to an office that would honor the warranty in my area. Nothing. I told them that I knew that if my dentist relined my dentures it would void the warranty, but since I was misled by the Tulsa office could they at least pay for the reline? I am thankful that I was able to get new dentures, but was not expecting to pay for something that I will never be able to use. Nor get the service that I much needed without more money coming out of my pocket after just purchasing the dentures in less than a month.

They called me on October 6th, 2023, and told me that the Tulsa office declined to pay for my reline, and there was nothing else they could do for me.

Beware! Of misleading information before going to them and before buying a warranty that is useless.