American Home Shield [AHS] review: Insurance fraud 44

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American Home Shield have not providing service to fix air-conditioning since July 17, 2018 under existing contract and left our family including kids under 110F Houston heat.

1) unable to govern outsourced contractor to handle customer's issue.
2) outsourced contractor unprofessional. Huge ethic and moral hazard problem.

Air-conditioning is broken on 07/16/2018. The multiple service requests are not for filled. AHS have left my family on 110F Houston heat without air-condition for a week so far.

i want complane about louis mount universt californya hes take my money about visa he is not give me visa please sir contect me i have provd voice record and picturs and send money docoment.i hope you comtect me .

New a/c installed by America home shield now leaking and they want to charge me to fix it again.

Talked to 2 AHS CSR 's Alvin & Jan; Alvin didn't listen/understand what I told him & lied to me about what Brandon at Air Control Experts told him on the phone. When he lied & told me my Air Duct work was not covered due of lack of capacity, I had already explained to him the 1st Techs from American looked at wrong A/C & reported capacity issue.

To much to email, I have service records and proof of fraud from your contractor, I need a return call today from someone that is in a position to fix an issue. I have had it with this run around and about to go to the BBB. Jason Williams [protected]

AHS did not renew my contract and when I inquired about renewing it, they want to charge me double the fee I was paying last year(for the same coverage) and make me wait a one month waiting period before I am covered. Basically a month paid for no coverage. I feel that this is dishonest.

I have five rental properties covered by AHS. Every time I call the main number, it takes 25-40 minutes to speak with an agent. This is unexceptable.

The problem was not the service the problem is that I'm getting a payment due letter of which I paid when service was done. My check has cleared so you need to talk to the company that did the job.

Why if the service rep repairs my water well I pay $125.00 If he can't I must pay $625.00 ?

American Home shield has kept me on hold for more than 3 hours. Company has poor customer service, and you don't get a response. Need a supervisor to contact me ASAP!

Very Poor and Slow Repair Service/long delay to get water heater repaired, no hot water for almost 3 weeks now

How long more to get Water heater fixed, already 3 weeks and NOT DONE.

Requeted Repair NOT working water hear on 10/18/2018, and, They have still NOT fixed it, excuses ordered part, delay in part delivery, staff not in, delayed pert order etc
This is now 11/9/2018, water heater still NOT fixed ?

call call call call call call
no response waited 1.5 hours on hold

American Home Shield is the worst company I have ever dealt with and I am 55 years old. Do not give them one dime of your money. Search elsewhere for a home warranty company! I have so many complaints about them. It would take 50 pages to tell you everything about them. DO NOT USE THEM!

Your customer service department is stressing me out. They assigned my work order to company that is banned from coming to my house and charge me several times. I am still working on getting refund since March. Request put I again. Now trying to get AC fix and been assigned to same company again. Sup. Hang up on me. Employees try to charge again.

Date Incident: 6/3/19
AHS contract# [protected]
On 6/3/19 spoke to AHS rep Charles for service request on my water heater leaking in garage flooding. Sent service request [protected] to Clean rite drain Dispatch [protected]. 3 weeks waterheater has not been fixed no hot water in home. See photos attached.Negligence of service is unacceptable Repairs ne

I was told my customer service that I was authorized to call a repair specialist and repair or replace my air conditioner. I sent the bill in to AHS and was informed September 4 that a check had been issued. when I called 09/19 was told no check exists. I will complain to Texas Department of insurance and BBB.

My contract # [protected].

AHS is not responsive. AHS do not care about their customer's satisfaction. I live in Texas with weather around 100 degrees and AHS just do not care.

I am not sure how AHS remains in business. I am elevating this complaint to the BBB.

I started this claim in May of 22, it is now the middle of august and still no progress has been made, its getting absolutely ridiculous, a work order has now been sent to the same company 3 times, they are cancelling it because they are to far away from me. there is a couple companies in my city that work on wells but they are not with ya'll,

I recommended a friend to AHS last week. They told me they were offered an AARP discount.

I was never offered this discount when I signed up in June 2022.

I would like to have that discount applied to my account now.

I have been waiting since 8/15 for a repair and have called several times with no help from american home shield

1) Screws weren't secured on microwave & screws on floor; 2) was told control panel was infested w/roaches but was not shown roach infestation & dishwasher is running fine; 3) still leaking water. CSR called 10/26/2020 @10:04am re: non- sufficient funds &relayed the above, CSR did not take note & I was hung up on when asking his name. JUST RUDE.

We pay a monthly contract for home warranty. we placed and paid for a service request for our gas furnace to be fixed. Now they want us to use an outside company because they have no contractors who will work with them in our area. They won't refund money for service request or find someone to fix to fix the furnace.

This scam artist of a plumber, goes to homes, does not work, claims the issues are not covered, collects his fee and moves on to his next AHS victim. He needs to be removed from the AHS contractor list. He isnt even registered with the better business bureau.

Placed svc call on friday dec 9th...To date svc call has not been assigned to a plumber...Cannot talk do anybody that can tell me when someone is coming to repair..Long time policy holder and never experienced anthing like this.

Donald hokanson

[protected]

450 cherry road

eads, tn 38028

march 23 i call/had you come out and ok the part. I have been told the part was order then it was back order the the part was coming to my home.and that it was drop off on Dec 2 it never came here please we need the tub for my wife health . your add said if we cant fix we will get you a new one !

This company is AWFUL! BEWARE!

80 plus year old mother has had no hot water for 1 week. 3 representatives have over-talked, hung up, out right said"no" to escalating call to a supervisor, laughed in face, technician cannot communicate due to not speaking/comprehending english, contractor will not answer phone for 4 days, BUT ANSW'D FOR AHS

I am trying to contact American Home Shield's home office and have been unable to make contact with them. I have tried emailing customercare@ahslink.com and the email is returned and I have not been able to find any other email address. No one can resolve my issue by phone. My agreement number is [protected], my name is Earl Michels.

called in a service order for a heater and have gotten a total run around and the work order was canceled twice now and have payed twice for a work order on my heater and still no heat for my home and the operator not having any idea the issue with the weather here in Missouri this week. Im a retired Veteran and on disability

Prices go up every year. I cancelled my warranty and they charge me for the month I already paid. Stay away. If your air breaks on the weekend forget about service until the next working week.

I am trying to cancel my contract. I've had to call 3 times, no one will call me back, I wait on hold forever only to be transferred to someone else and have to repeat everything all over again. No other service I've ever subscribed to has ever been this difficult to work with or cancel.

I have had horrible customer service with this company. I opened a service request over 2 months ago, and still no response from them. Yo cannot speak to anyone because they disconnect your call. This is the worst hpme warranty company I have ever had the displeasure of dealing with. Someone needs to do something.

I have been waiting for our cash payment on a pool motor and filter. Its been a year and still no resolve. This has caused me to cancel my long time contract and still cant get them to stop billing my credit card.

Tue. Oct. 18. #[protected] called for refrigerator, stovetop and Venta hood was referred to Quality Service will repair on 10/17/23. CSR stated could not repair more than 3 things on the same day. I said fix the refrigerator for now and I was referred to True Vine appliance repair 10/11/23 to fix only the stove and venta hood. Fridge was canceled.