American Home Shield [AHS] review: Refrigerator replacement

I have been a customer of American Home Shield for 7+ years. First, they increased the cost of our policy without any notification or explanation which I wouldn't be too upset over had they been doing what I pay them for as a warranty company. Our refrigerator stopped working in February, I contacted American Home Shield and submitted a Service Request, it took a week for them to send a vendor, the same vendor who replaced the compressor two years ago on the same refrigerator. He showed up, opened the refrigerator, noted it wasn't cold and said compressor needs to be replaced, we will order it walked out and left. Another week went by and no update, so I called the vendor American Home Sheild sent out and was told they were still looking for the part and it would take another 8-10 business days for them to find the part. I then called American Home Shield and was told it was out of their hands since the vendor did not go through them to order the replacement part. I then asked about a cash out option because I did not feel confident in the vendor and was told a request was submitted and would receive a call or email within 24 hours. When AHS says they will contact you within any amount of time, they won't. I spoke to countless representatives over the last month and each time it is literally like groundhog day and each person gives me a different answer. I've asked multiple times to speak to a supervisor and have been told they don't know who that is or they are unable to transfer calls. Meanwhile we are still without a working refirgerator for a family of 4 and still getting the run around from American Home Shield. Needless to say, they have absolutely horrible customer service, no one knows what is going on, they promise a call back that never happens therefore I will be cancelling my policy and will never refer anyone to this company as I cannot understand how they are still in business.