Air New Zealand
Reviews and Complaints

Monday 25th at Christchurch airport used the AirNZ Kiosk to check in. I used my Canadian Passport (also have a NZ Passport) as travelling from CHC to AKL to SFO to Dallas that day. After the kiosk scanned my passport, around 9:15am, it gave me the details of another Wayne Smith, and his flight with three others on same booking reference on their at 8:05am to Dunedin. I alerted a Air NZ attendant but the console had timed out by the time they were available.
I think retried again, it then correctly selected me (Wayne Smith...) and all details correct. When I had the boarding counter agent check my flights, there was data that was incorrect, and they had to correct. No details given as to what.
Both Air NZ Customer Service people surprised at what had occurred in the wrong person, and seeing someone else's profile. Wayne Smith (the correct one...)

Re: nz295

Hi there,

I demand an explanation as to why I was not notified of any delays in my flight. I checkd in early via the premium desk (I had a premium economy seat!) yet I sas not told, not even once, that my flight will be delayed! Frist it sayd rhat my flight has been delayed from 1530hrs to 1805hr, and now 19s. I just checked again and now my flight is delayed without notice, yet again. Please compensste me for an incident that is beyond my control, this is the least you could do for all the passengers wsiting the same flight!

So.. the hard 23Kg rule is sometimes as damaging as the inconsistent enforcement policy agent to agent, airport to airport?
Without boring everyone with the full story.
A 2Kg over on a single check in bag when traveling on business from Narita to Auckland.
ANA staff member orders the 2Kg to be removed!
I comply.
Given that I have a 3 x 23Kg allowance...
2 x not in effect! 46Kg!
Why the 2Kg issue.
I have photographic evidence of items being checked in at 32Kg in Auckland by Air New Zealand staff.. Yes!
We bought Business Class tickets...
We were allowed to check in over 23Kg items in Auckland..
Shall we assume robotic enforcement over positive PR on the part of the ANA agent at Narita?
Heads up Air New Zealand..
All Nippon Airlines are damaging your position behaving like this. especially when business travel is involved..
My routing was..
Japan- Auckland-Perth-Auckland-Tokyo..
Not a cheap ticket...
In future I will check in the full compliment of bags at full weight... Aircraft wear and tear! Not an issue?
Wake up Air New Zealand and have a little chat with your robot contractors in Japan..
They are serving you mechanically but sometimes a less digital view is required by check-In staff acting for you...
Contact me if you want to be seen a professional!

On 10 November 2018 I flew from Auckland to Christchurch and wanted to check a bag in. I had a seat only ticket but as a Star Alliance gold card holder I always get a free bag. ALWAYS so far on ay Star Alliance flight. Not so on this Air New Zealand service. I was not too happy about it and then the supervisor showed up and told me in a very unfriendly way that on seat-only tickets the gold card rule would not apply. It did apply on many Air New Zealand flights before but this lady was just awful and told me off. I then wanted to put for the bag but Air New Zealand was not able to charge the fee to my credit card. I never had problem with this credit card, which has unlimited credit. Air New Zealand told me the problem is my credit card. After a while they managed to charge it via an eftpos machine. All of a sudden my credit card was good enough again. Finally I arrived with my bag in Christchurch with 40 minutes delay.

Kia ora
On Wednesday 26 September my family checked in for a flight to Auckland and then on to San Francisco on NZ0008.
Three of us had the same itinerary, and my older daughter had a separate itinerary with an earlier return date.
We checked in at the booths, but could not get seats together.
Your staff member, Craig, saw we were not getting the result we wanted. He intervened graciously and returned with new boarding passes that had us all together in bulkhead seats.
We missed the opportunity to give feedback on that leg of the journey, but all agreed that Craig's professionalism and help got our trip off to a great start.
I hope you will note the value of having staff available to help inexperienced international travellers with check-in and seating. Craig really made a difference for us.
Yours sincerely
Dinah Vincent
Mob: [protected]
Airpoints: 4474921

To whom it may concern,

I wish to make a complaint about a series of events on the 11th October starting with flying out of Gisborne on NZ8166 and told that the plane had hydraulic landing gear issues and had to return to Gisborne airport. That alone was traumatic. When we landed we were told the plane was grounded so I approached the counter to rebook on the next flight. The male air nz staff at the counter refused to allow me to rebook on the next flight even though there were seats available. In addition, I found him very rude.

Approximately 20 minutes later I received a booking for another flight at 1655 on NZ8172 on my Air NZ app. This meant a 5 hour wait. So I had travel back home which is an hour's drive away to wait.

I boarded flight NZ8172 and we were late arriving in Auckland and I only had an hour to get to my international flight. I couldn't get a boarding pass in Gisborne because they couldn't issue one for the Qantas flight that had been booked for me as I had missed my Auckland Air NZ flight NZ739 and had to go to the Qantas check in to collect this. I then had to run to the gate for the flight and was the last person on board. This meant I had no access to the Koru lounge and no opportunity to purchase any duty free.

I believe my treatment was appalling considering I am an Elite member and fly with you often. In addition I missed out on my seat selections on both flights and had no choice where to sit on both flights. I am seeking some redress for this matter.

I look forward to your response.

Althea Nepia

Myself and my two step sons were stopped by immagration at Brisbane International Airport as we were told they were not allowed to fly due to being on the airport watchlist. These are on INTERIM ORDERS ONLY, since then final orders have been put in place at court earlier this year on 8 May 2018. All orders besides two were removed, and my stepsons Jameson and Jacks being on the airport watchlist was one them. I have attached the final orders to this for your viewing. Had the Australian Federal Police checked their records they would have seen that there were updated orders and my step sons should have been able to fly. I did say this to the AFP on the day when they were questioning me but they had no interest or time to check these details. Because of this these children missed out on a family holiday to celebrate their younger brothers birthday with all their extended family in NZ. I would like a refund on the two fairs for the below passengers.

Passengers names and details are as follows:
Booking details- 22 Sept 18
Reservation code - IEXIWZ
Airline Reservation code - W5J76H (NZ)
Flight No. NZ7959
Departing 26 Sept 2018 from Brisbane at 6.10pm
Arriving 26 Sept 2018 to Auckland New Zealand at 11.15 pm

1. Jameson Ree Whata
Ticket No. [protected]
Flight No. NZ7959

2. Jack's Tawhai Whata
Ticket No. [protected]
Flight No. NZ7959

I checked in online with a ticket that should have had my seat and 7kg bag paid for already however on the allocated seat it showed $10 fee for my partner and I in total, I clicked on any other seats to see if any were free and it all showed a $10 fee, my sister inlaw did her check in and obviously just stuck to her allocated seat which showed $10 fee and she didn't have to pay that fee, I called Air New Zealand and asked why this happened and I was told she picked her allocated seats and didnt have to pay in which qe chose our seat so ours als $5 a seat which I feel is wrong cause no matter where I clicked allocated or not it showed a fee at the top so false information and I was then told no refund can happen other than feedback about this! I am not happy about it at all, as my ticket included my seats and a 7kg hand luggage to Wellington! First time flying with Air New Zealand and I am very disappointed.

I am absolutely disgusted by the service I received from your airline. Your staff are absolutely unfriendly, unhelpful and racist. I have always believed Air New Zealand was one of the best airlines. I was travelling with my sister, your staff messed up my check in and charged me $170 for an extra baggage. I was misinformed by your contact center that we could check 2 bags in for the 23kg (our baggage was less than 23kg combined). Even when we checked in at the Sydney airport, the check in lady told us that $170 for an extra baggage is too much and we could have been charge $60 instead.

We had to queue FOUR TIMES to get service. Your staff dismissed us THREE TIMES and did not resolve our issue. To top it off, she dismissed us and ask us to deal with it ourselves. I work in the customer service industry and I have never experienced such disgusting and appalling behaviour. They gave me no sense of security and had no clue what customer service means.

I was in a panic and frantic as I almost missed my flight trying to check in FOUR TIMES for over 2 hours. It is completely unacceptable to treat any customer with this kind of disrespectful and dismissive manor.

On our flight back to Auckland, the pilot told us we could have juice, tea or coffee complimentary for seat + bag customers. The flight attendant, Jon that served us was racist and told us that juice was not allowed, only tea and coffee was complimentary when a moment ago, the pilot said something completely different.

For other customers that ordered juice of a western culture, he was happy to obliged. Never in my life have I experienced such DISGUSTING behaviour from any airlines staff. Your airline is the most expensive and have lots to learn from TOP airlines like Singapore Airlines, Thai Airways and Emirates.

DO NOT TELL US THAT CUSTOMERS ARE YOUR FIRST CULTURE. You have treated me with such disdain and curt behaviour that I will NEVER EVER travel AIR NEW ZEALAND ever again. YOU OUGHT TO BE ASHAMED CALLING YOURSELVES THE BEST NEW ZEALAND AIRLINES! World-class service the Kiwi way, I would say you can take your service elsewhere, world class service hah, more like [censored] SERVICE! YOU DID NOT DELIVER ON ANY OF YOUR VALUES, YOU COULD NOT EVEN TREAT WITH BASIC HUMAN DIGNITY!

I AM SURE FAIR GO WOULD LOVE THIS STORY.

I bought ticket for a return to Auckland with singapore airlines...but the return flight was with air new Zealand instead...singapore airline staff are the best ...so I booked ticket with them...
When I traveled return flight from Singapore to Auckland on 1st of September. ..I noticed the staff were talking to each other while serving drink about their personal things...and in one instance also noticed they verbally making fun of a Asian passenger while the 2 staffs were serving drinks...the Asian passenger did not reply ...may be because she did not understand. ..but I can Cleary see others were not happy with them...
Even while many of the parents trying to calm their babies down by standing on the back farside of the plane...the same airhostess keeps on saying everyone to go aND have a seat...there was no sign from the captain to buckle up...still she wants to leave the area...
If next time if you can ask them to have a name tag..so that we can specificaly make a complain about the staff...
Some of the staff looked as if they just woke up from the bed and came for work...
I would like singapore airline staff to train air new Zealand staff on how to take care of passengers. ...
Most of the passenger had the same complaints. ..

My name is Lesley Warman and me and my daughter Sheree Zeelie caught the Air NZ flight NZ 7 from San Francisco to Auckland which had been delayed in Munich on the 23rd July 2018 for 3hrs, which made us miss our flight from San Francisco to Auckland and we were stuck in San Francisco airport for 24hrs with no food vouchers and we had to sleep on the floor like refugees. We finally caught the same flight on the 24th July, we were suppose to be in seat 49E & 49F which I payed for, instead we were in the middle seats 40E & 40F which was very cramped and awful, I want my money back for the seats I payed for. Im not happy.
Yours Faithfully Lesley Warman.

Hello, I clicked on a ad for tickets for $1.00 supposedly celebrating Air New Zealand's 75th anniversary. I was charged twice to my credit card at $1.53 and more than $78 on the 24th July. I found this latest transaction on my credit card statement and had to have my credit card stopped and re issued as it is obviously a scam.
Is Air New Zealand aware of this? I see that this ad is still on my page at Facebook.
Yours sincelely
Catherine Beuning

Please find attached the letter I sent to United AirLines, Inc. (November 29, 2017) from Curtis Vinson and Rosanne Ioppolo. We are sending this to you in hopes of finding a solution to catching flights when using different carriers.
Customer Care
United AirLines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX. [protected]

November 29, 2017

Curtis Vinson
1115 Kent Court
Dixon, CA 95620
[protected]
curtis.[protected]@gmail.com

Rosanne Ioppolo
1115 Kent Court
Dixon, CA 95620
[protected]
rosie.[protected]@gmail.com

To Whom This May Concern:
We are forwarding this letter to explain how disappointed we are with how United Airlines handles their paying customers. Prior to Curtis Vinson and I (Rosanne Ioppolo) leaving on our trip to New zealand to visit the North and south Island scheduled for Nov. 3, 2017. I called both United Airlines and Air New Zealand Airlines to get seat assignments and make sure we had enough time between all connecting flights both ways in our travels. I was assured by both airlines there was enough
time and our luggage will go all the way both directions. Departing on Nov. 3, 2017, to New Zealand: 3:30 p.m. on Nov 3, Curtis Vinson and I arrived at Sacramento International (SMF) to catch flight #5189 @ 5:40 p.m. to Los Angeles International (LAX). We checked in our luggage and was never told there was an issue with the plane and we had a connecting flight at (LAX) 9:55 p.m, flight #1 Air New Zealand to Auckland International (AKL) We realized as we were making our way to the gate for flight #5189 that the plane had changed carrier and time. Finally, around 4:30 p.m. after I realized our flight carrier/time kept changing. I went to the gate and found out flight #5189 was cancelled because the plane had mechanical issues. At this time, we made it very clear we did not want to miss fight #1 Air New Zealand. We wanted to flight with any airline to make flight #1. United's personnel told us, there was no other carrier and this was not an option. Instead, we might have to be put in a taxi to be transferred to San Francisco Airport to catch a different flight to New Zealand. As we really did not want to be put in a taxi United's personnel felt a plane would arrive. Meanwhile, United's personnel told us, if we missed flight #1. There was a second flight #5 Air New Zealand, leaving one hour later from LAX and we had two seats confirmed on fight #5. During all this time, I explained how we did not want to miss our fight #1. Around 7:50 p.m. we boarded a plane from SMF to LAX. When the plane landed, we made a mad dash in 25 minutes to flight #1 Air New Zealand terminal. To be told by Air New Zealand personnel, they never seen anyone hurry so fast, but we missed the flight. We asked about our confirmed seats on fight #5. Air New Zealand's personnel claimed, there was an issue with the way United reserved the seats on flight #5. We were told we might not be on that flight. Finally, Air New Zealand reached United and we made another mad dash to catch flight #5. Air New Zealand's personnel hurried us onto a bus that took us out to the plane. We boarded flight
#5 and sat on the runway for another hour or more. Meanwhile, my seat was so tall my feet could not touch the floor. I sat in that seat for over 14 hrs. When the plane landed, we went to the baggage area for flight #5 and our luggage was not there. We visit Air New Zealand's baggage claim believing our luggage came on the earlier flight #1 that we missed. We were told our luggage did not make either flight. We were told our luggage would come the next day because only two flights come from LAX each day. We could not wait for the luggage to arrive the next day. We had an itinerary for the North Island and was already behind because of all the different issues. Also, we rented a Jucy Van that was charging us by the day. We left without our luggage. Did not have time to return for four days. Leaving us to have to wear the same clothes and find time during our trip to pick up basic necessities and our luggage in a country we don't know. Air New Zealand's personnel at the baggage claim told us, they would reimburse Curtis and I each $100 in Auckland on our return flight home Nov.19. Flight Home on Nov. 19: On Nov.19, at 12:00 p.m. we checked our luggage in for flight #1220 Air New Zealand in Queenstown. Air New Zealand's personnel told us, our bags would only go to LAX. At LAX we will need to pick up our bags and take them through US customs and then recheck our bags in for the final leg of our flight from LAX to Sacramento International (SMF). When the personal in Queenstown told us our luggage would stop at LAX to clear US Customs we became concerned. We did not have a problem with going through US customs in LAX. The
concern was, we only had one hour and ten minutes between the LAX and the SMF flights. So, I started to ask every personnel person (at least five) along the way. If one hour and ten minutes would be enough time to make our connecting flight from LAX to SMF with having to clear US customs and rechecking the luggage. They either acted like they did not understand or assured me I was fine and United Airline would not allow any tickets to be booked without enough time to clear customs, recheck luggage and make it to the gate for flight #5977. During that confusion we also had to figure out how to collect our $200.00 from the lost luggage on Nov.3. Air New Zealand did reimburse us $100 each in New Zealand Money and we were charged $11.00 processing fee to exchange it into US currency. Reimbursed a total $124.00 US Currency. We boarded flight #2 from Auckland International (AKL) and arrived at LAX at 1:55 p.m. Flight #2 arrived 20 minutes ahead of schedule. We made the mad dash, but did not make the Sacramento International (SMF) flight #5977 departing @ 3:05 p.m. Even with the extra 20 minutes from flight #2, we missed flight #5977 LAX to SMF. United ticket counter told us because of the holiday weekend all flights were full. I asked, to be put on any airline to get home. Curis and I both had to work Monday. Ticket counter put us on standby for a flight leaving around 5:30 p.m, and processed our luggage on the flight. The plane was full we did not get on the flight.
Back to the ticket counter. The only fight they offered us was an American 6:00 A.m.. Told us we would need to get a hotel. Gave us a pink slip with and 800 number to get the hotel. We went down stairs to Untied main counter to get our luggage. They told us our luggage went on the standby flight. We were left again without luggage, having to buy dinner that night, hotel, breakfast the next morning and getting up at 4 a.m. in the morning to make the 6:00 A.M. flight. "Turquoise Rice" was the last United"s personnel we dealt with on Sunday night while figuring out where our luggage went after the standby flight. We will note how she made sure she did
everything she could to help us at that point. She personally walked us to look for our luggage, called the hotel and schedule a shuttle to pick us up, gave us toiletries because we had no luggage. We feel Turquoise was the only employee throughout our horrible experience with United Airlines that did something to help. Turquoise is the only employee that made us feel she cared.
Sincerely,
Curtis and Rosanne

Please contact me about this issue because United Airlines wrote me that:
"Dear Ms. Ioppolo;
Thank you for your time today when we spoke on the phone. I wanted to follow up with you via email.
We do take responsibility for our flight 5189 on Nov.3 being delayed 2 hours and causing you to misconnect in Los Angeles. I was very sorry to hear that your bags did not make the NZ connecting flight and you arrived in New Zealand with out you personal items. The carrier whom you arrive into your destination on is the carrier whom is responsible for assisting you, retrieving your bags and covering interim expenses and compensation.
On the return United was not responsible for the misconnection in Los Angeles. I realized that NZ(Air New Zealand) had a schedule change. You ticket in our system shows NZ flight 6, but actually NZ flight 6 was changed to NZ flight 2. Flight 2 arrived several hours later than flight 6 and created an illegal connection in LAX. Your travel agent or NZ was ultimately responsible for ticketing you with a legal connect time of 2 hrs. You only had 1 hr and 10 minutes that is an illegal connection. So your problems on the return were not caused by United.
The compensation I promised you will be sent via this email in 1-2 days.
Thank you for your patience I realize we received a letter from you on 1/8/18 and it was never responded to. I sincerely apologize.
We wish you all the best. Take care."

We are looking forward to hearing from you, please use the contact information above to get in touch with either of us. Thank you very much,

Rosanne Ioppolo and Curtis Vinson

Dear Air New Zealand,
I have told Air New Zealand is the best airline company, however I am so disappointed by two times. Once I was in Hongkong and Air New Zealand delayed for 8 hours since crew member is sick.
Another is on 6, July, 2018 to Buenos Aires. The funny thing is that not only delayed for 4 hours but the flight duration time increased 1:44 hour.
I have to stay overnight in Buenos Aires and I have already paid my accommodation in Brazil. My final destination is in Brazil.
So disappointed!

I purchased 2 tickets in advance from lax to Heathrow England, I contracted to deliver securities to a Courier once landing in London, the Air New Zealand month after tickets were purchased and contract was signed, the Air New Zealand made changes to that flight, I was informed of the changes, once I contracted my Client ( securities) they said they already signed a contract with the couriers and all travel arrangements have been made,
I lost my contract, I contracted Air New Zealand, Air New Zealand would give me credit but I would save 50 dollars after fee are applied, no refund for tickets purchased too, I cancel flight 3 months in advice too

This is all one sided, change flight plan, I did not agree too, listing my contract due to air line changes and then saying sorry no refund or limited credit,
Flight date was 20 September 2018 from lax to Hedrow airport London. Not cool

Dear Sir/Madam
I would just like to say how disappointed I am in the customer service we received in December 2017. It started off being the trip of a lifetime. We had saved very hard and so had our adult children to fly to America for 6 weeks. We managed to fly business class and the kids who paid for their own tickets flew premium economy. Two days into our holiday we were informed my father in law had approx 48 hours to live. This was unexpected and my husband flew home almost immediately. He made it back to see his father and say his farewells. The 2 kids and I followed a few days later. Flights were over the Xmas period. When we departed our grandfather/ father in law was still clinging to life. We had a marathon journey. We flew from New Jersey to Los Angeles and then boarded another flight to Auckland and from there we had to travel to Melbourne to finally get on board to fly back to Perth. There were a few dramas and delays on the way. When we got to Melbourne I was informed there was no premium economy on the flight we were to take ( bear in mind we had been travelling over 36 hours by this stage non stop). I asked if I could pay for an upgrade at the counter and was told it had to be done in the business class lounge. I got to the lounge. They allowed the kids to enter with me. I was then informed they couldn't do it as it was an air New Zealand issue. They did give me a number to call which I did and was informed it wasn't an air New Zealand issue. I was told to check in again and pay for it at check in. I had 20 mins at this stage before boarding and check in was such a distance away I would not have made the flight. I called my husband at this time who was also unable to help. My father in law was still clinging to life.
Everyone was passing the buck. I couldn't get the kids into business class (even though I wanted to pay). We were absolutely exhausted and on the verge of tears ( I was actually crying at this point). We boarded the flight and the kids got crammed into the back of a full ecomony class and I sat in an empty business class with 3 other passengers who were disgusted with our treatment after I told them our story.
Holiday of a lifetime totally destroyed as well as having to eventually deal with the death of a beloved family member.
To top it off friends who did a similar trip and only flew premium economy with their 2 younger kids got bumped up to business class for their full flight home from the US.

Auckland brussels (nz pnr ei7wdh) doc n°: 0862179509472

March 30 my flight auckland - perth got delayed and then cancelled. It resulted in being rebooked to bangkok. First flight ok (tg 492). Second flight (tg 934), I was denied boarding by thai air because air new zealand did not book me properly on it.

I was left in bangkok with zero assistance at midnight, I had to book a hotel myself, pay my taxi and all the other fees. I even had to call air new zealand myself because they had no office in bangkok.

Two days later after calling them several times, I get rebooked to frankfurth and then only to brussels via an other connection! A nightmare! Never again!

Now six weeks later, still no news from these people. I have send several emails and called them twice on the international number that also costs a lot of money. Outrageous

On April 4, I send Air New Zealand this email, which is the same complaint as the one I have today. I have not received any answer yet. Please help:

Dear Air New Zealand,
On Tuesday, March 27, I sent the following email to the email address you recommend on your contacts page. I have not heard anything from anyone yet. It is very frustrating not being able to get any response from anyone. Please read the email below and do forward my request to the right person or let me know who to contact. My husband does use his Airpoints number for domestic flights, however for long-haul flights he uses his United Airlines Mileage Plus card.

Unfortunately, I do not have the option to attach the photos of the damaged suitcase here. I am happy to send them to you if you send me an email address to send them to.
Kind regards
R.G.

Von: Roula.s.[protected]@gmail.com
Gesendet: Tuesday, 27 March 2018 3:06 p.m.
An: [protected]@Hallmark-aviation.com
Cc: Ross Georgiou
Betreff: Damaged Baggage
Wichtigkeit: Hoch

Good morning.

My name is Roula Georgiou and I am writing to you on behalf of my husband Ross Georgiou. My husband was on a United Airlines Flight from Houston to Charlotte, on March 14, 2018, which was operated by Air New Zealand Limi, flight number UA1019. His flight arrived in Charlotte at 11:23 PM. He noticed at the airport that one of his suitcases was damaged. My husband could not find someone to offer him assistance with his broken suitcase or give him a form to fill out. He assumed that there was no one there because it was late at night.

As the baggage was damaged by Air NZ, I was told I have to contact your office to make a "damaged baggage claim". Please do send me any form that he must fill out or inform us of the steps that you will take to make this right.

I am sending you some photos of the broken suitcase, please find them attached.
Traveller's name: Ross Georgiou
E-ticket Number [protected]
Confirmation Booking: K4GBMY

We are looking forward to hearing from you.

Kind regards

Roula and Ross Georgiou

I was originally booked for the 7am flight on 25/03/2018 with Air Newzealand from Perth to Auckland. Airline changed flight to 8hours earlier to 11.15pm on 24/03/2018 (which resulted in us in a few hours call with the agent trying to change our other connecting flight to Queenstown), only to find it has been delayed by 8hrs and the airport screens still showing flight on-time. None of the passengers were informed of this by the airline and were stranded at the airport! I planned the flight to attend my best friend's wedding but sadly had to leave halfway through to catch the flight that was brought forward, but that too was delayed and not communicated at all even after check-in!
This was a huge inconvenience and a major disappointment from a well known airline.

Hello,
My Name is Christopher Wren, and my Wife Ying Xu-Wren. on 24th March 2018 we flew with Air New Zealand from Hokitika to Melbourne. We paid for "the Works" obviously from Auckland to Melbourne.
Our Flight Number was NZ 125 and our seat numbers were 45D and 45E which is fine.
When it comes to the meal that was simply atrocious. we had the Chicken with roast potatoes and vegetables, the Chicken was still COLD not hot or warm at all, the Roast potatoes were in the same state COLD not hot not warm and the Beans and Corn were in the same state. not just my meal but my wife's as well. I had a Tomato juice which was fine, however they then decided to offer wine and more wine to others and i requested a top up of tomato juice and was advised to wait until the garbage was being collected. how is it possible they can go back and forth to the galley and obtain wine bottles and fill up wine glasses and not provide me with a second tomato juice? pretty simple and i was not asking for gold. Did i receive the tomato juice NO. they just came collected my plate and walked off.
CUSTOMER SERVICE non existent.
Do to work commitments i will now be travelling regularly however will look at another carrier this experience was simply in excusable particularly when you pay for the works and receive nothing like the works.
Christopher R. Wren