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Air New Zealand review: Service

J
Author of the review
10:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My Husband was meant to be on the flight from New Plymouth to Christchurch today 22/02/20 at 11.45am, we arrived in the building at 11.15am, went to the machine to check in the machine said check in had closed, went to talk to a attendent both were talking to people so we waited, asked the guy if we can check in he said that no he couldnt process my husband as check had closed i asked him dont we have half an hour he said yes check in closed at 11.15am and wouldnt offer any help, i asked what do we do now he said it will cost you another $100 to get a new flight to Auckland then on to Christchurch.
My husband rung me from Auckland to say that when he went to pick up his bags to be told that they got put on the 11.45am flight and this bags were already in Christchurch. I would like to see a lot better customer service as in at least a sorry and come up with a suggestion to help if possiable. But my big question why did my husband bags get on a flight he wasnt aloud on. Oh and if possable a full refud of my $100 dollars.
My name is Juanita Gelling, 81 rata st Inglewood. [protected]

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  3. Air New Zealand emails
  4. Air New Zealand address
    185 Fanshawe Street, Auckland, 1010, New Zealand
  5. Air New Zealand social media
Air New Zealand Category
Air New Zealand is ranked 60 among 221 companies in the Airlines and Air Travel category
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unpleasant experience
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