CB Airlines and Air Travel Air New Zealand Service

Air New Zealand review: Service

juanita gelling of NZ

Feb 21, 2020 10:00 pm EST

Verified customer

My Husband was meant to be on the flight from New Plymouth to Christchurch today 22/02/20 at 11.45am, we arrived in the building at 11.15am, went to the machine to check in the machine said check in had closed, went to talk to a attendent both were talking to people so we waited, asked the guy if we can check in he said that no he couldnt process my husband as check had closed i asked him dont we have half an hour he said yes check in closed at 11.15am and wouldnt offer any help, i asked what do we do now he said it will cost you another $100 to get a new flight to Auckland then on to Christchurch.
My husband rung me from Auckland to say that when he went to pick up his bags to be told that they got put on the 11.45am flight and this bags were already in Christchurch. I would like to see a lot better customer service as in at least a sorry and come up with a suggestion to help if possiable. But my big question why did my husband bags get on a flight he wasnt aloud on. Oh and if possable a full refud of my $100 dollars.
My name is Juanita Gelling, 81 rata st Inglewood. [protected]

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Air New Zealand - unpleasant experience 11

Resolved

Air New Zealand - bad customer relations 2

Resolved

Air New Zealand - poor service

Resolved

Air New Zealand - unfair service 1

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Resolved

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Resolved

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Air New Zealand Contacts

Air New Zealand phone numbers

800 737 000
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New Zealand

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Australia

+1 (800) 262-1234
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United States

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Canada

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United Kingdom

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Denmark

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Confidence score

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Taiwan

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Vietnam

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Confidence score

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Confidence score

Brazil & South America

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More phone numbers

Air New Zealand emails

socialmedia@airnz.co.nz

100%
Confidence score: 100%

Support

Air New Zealand address

185 Fanshawe Street, Auckland, 1010, New Zealand

Air New Zealand social media
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Apr 02, 2025
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