AirAsia
Reviews and Complaints

Dear Sir/Madam,

I would like to make a claim for my checked in luggage which was damaged on 28 November at around 10.45pm when arrived to Taipei Taoyun Airport. My flight number is GTY62D.
I have purchased an insurance with AirAsia before my flight and it's eligible for me to claim for damaged luggage. (Cost about RM150).

Enclose is the photo of my damaged luggage for your reference. I hope your office can reply my feedback soonest possible.

Thank you
Vivian Teo Pei Shin

I was traveling from Malaysia to jaipur

And I took my phone in my hand to switch it off but
At the same time the girl from cabin crew came and shouted really badly on me for keeping my phone
I have never experienced such a bad behavior from any cabin crew like that
She was from Malaysia airlines
Her name is yek something
Her behavior towards others was also very very bad
She was behaving as if it was own aircraft
I wish To complain against her
And take some action

We have been charged wrongly by air Asia. We have booked ticket from Bhubaneswar to Sydney and selected premium flex, so that we will get hot seats and the ticket price was INR 30K. But we have been charged INR 49K . Its not fair. Our guest does not want Premium flat bed and why we have been given flat bed and charged extra. Please change the seat what we wanted, refund us INR 19K and resolve the issue or Cancell the whole ticket and refund.

Booking number : BRR8UI

We have raised a concern via AVA and got a case number [protected] on monday 18th nov. from now then we have been given multiple calls . We have been put on hold and the call will get disconnected. Yesterday only we called 15 times and end up with no resolution.

Can we get air asia senior management to look into this issue urgently? We are simply Harassed in last 5 days.

I have paid all in full at early stage and yet my wife was denied access to Red lounge in KLIA2 in Kuala Lumpur and I was denied access to inflight entertainment. I was asked to pay another RM85 for my wife to enter the Red lounge in KLIA2.
Date: 14/11/19.
Booking number: UVDYNT.
Kuaal Lumpur to Sydney at 23:15pm.
My wife's name: Anna Yin Mui Yeung
My name: Kar Hing Lim
I would like to request full refund on the Red loung access in KLIA2 and my inflight entertament unit cost.
Thansk you.

I raised my complaint against my Pnr-RVLV6A, this was the booked ticket dated of 2nd may 2019, it has been almost 6months they haven't send my refund amount, they used to tell me the complaint is under progress you may receive in 1 or 2weeks, again after 1month I used to call them, they ask me to raise new refund request, how many times I have to do this complaints got fed up

I have a bad experience today with one of the airasia staff during check in. I was quite offended with the word the said staff told me because the said staff can rephrase the word to be less offensive but choose not to just because i am a malaysian. I also work in a service department so courtesy should be instilled in staffs working in this field.

My booking number is H544GH. I cancelled my flight due to emergency medical issue 3 days before the departure date. I have sent my refunding request and one of the customer service agent called Elaine Huang finally agreed my request after several harsh and critical medical documents submission on 28th October 2019. However, I received an auto-generated email from Airasia that informed me the case has been closed without paying me the refund on 5th November 2019, this is ridiculously and killing my patience. I will make a formal complaint to FOMCA about this incident. Very unpleasant and disappointing experience!

In The Philippines, at least, AirAsia seems to have a scam going where they charge as much or more than the ticket itself for a piece of checked luggage.

There are two ways to get reasonable rates: Declare when you get the ticket, or show up FOUR HOURS early.

At least one vendor who I sometimes use (Traveloka) sells AirAsia tickets, but the selection for baggage is greyed out...you're on your way into the trap. Whether Traveloka and AirAsia collude on this I do not know, but Traveloka certainly does nothing to warn the victim of the danger.

Having been burnt once, I did use Traveloka again (only because they are customers of coins.ph, ) I intended to get a hold of AirAsia and declare a checked bag for my confirmation number before the 4 hour trap snapped shut. When I called, the number taken from the front page of their web site was not in service.

When I checked my bag (for another 2400 peso fee) the agent admitted that the phone number on their web site is bogus. He didn't admit that it was deliberate, but it's kind of not rocket science to fix a 'problem' on a web site. Logic indicates that the bogus support number is not a bug but rather a feature.

All tolled, I'm out something like 4500 peso to this scam. That's like ninety 50 peso tips to people on the street and 90 potential extra servings of meat to families of working people. Instead it is going to corrupt slimeballs who rake in millions already by hatching shady plans and giving them the OK from their glass enclosed corporate board-rooms.

In my opinion, if someone gets fooled by deceptive practices by shady operators like AirAsia, that's kind of in part the victim's fault to a degree. It's fraud and it sucks, but that's life. If, on the other hand, active measures are taken to entrap victims such as presenting bogus 'support' numbers, it moves into the robbery/racketeering level.

---

11/14/19 last incident. Number on web site as of that date. See if anyone can figure out the right place to add the right digit in order for an error message to be avoided.

Desired Resolution:

Some internal whistle-blower and/or Traveloka (or former Traveloka) and/or some former regulator people provide info proving conspiracy/collusion and AirAsia is forced to dis-gorge ill-begotten gains from their scummy and shady business practices. Regulatory agencies in The Philippines threaten them with pain of various types if they don't make a significant and transparent settlement which is used for a good cause for the betterment of the country.

Dear sir:

I have booked a flight schedule for Maldives trip, booking number is QZFLFJ. I also use my points to purchase this trip. However, my husband found out that the payment didn't go through from his bank.

No matter how many times we tried to pay again, the system didn't response. I also realized that the customer robot service had zero function to deal with my trouble.

Could you please assist me about this problem? Alternatively, can we change our distinction and also use my point please?

Regards,

Chuan Hsiu Lu

I was en route with 13 other friends on flight AK73- MALE to Kuala Lumpur on 12th Nov. I had never in my encounter with Airasia, with such worrying behaviour and i would like to raise my concern. There is this one (1) cabin crew that i felt absolutely astonished most of the first few row of passenger (hot seat row) . Here is my encounter:

1.We can apparently hear her complain and lamenting on passengers with other cabin crew (the 5th row can still hear them) thats how clear.. We understand her job is not easy.. but really keep it to you and your team mates.. we are stressed out too.. trying to rest on a flight.

2. This cabin crew is complaining on other cabin crew and at same time making annoying facial expression (prior take off) We felt sorry as it gave us a real insight of how the team work so badly..

3. She speaks very unprofessional english- that's is still ok.. till she occasional
blurted out some annoying languages more like some cliche in dialect

We are not fussy travelers, but as we travel often on the carrier.. i just can't help to leave a note here.. as i believe- the code of ethical as cabin crew should be at least -having good mannerism and professional composure.

Regards,
Maxim

i flew on air asia QZ8298 on nov 11, 2019. at check point, your female staff forbade me to bring tennis racquet on plane and she forced me to buy a checked in baggage or destroyed the racquet. on ak 365 from kos to kul, i took it to cabin and it was ok.

look at TSA allowance on tennis racquet.

please refund my myr 115. i am extremely dissatisfied with your policy !

other airliners are permissive. i carry tennis racquets anywhere on airline cabin in the usa if you think the usa is not more concerned about security reasons more than you.

passenger name : qz 8298 kul to sub

The original Air Asia flight was booked from Kolkata to Pune which Air Asia changed to make it via Bengluru. Flight date 2nd Nov 7.35 Pm from Kolkata to Bengluru and 3 Nov 00.25 AM Bengluru to Pune.
Flight No I5 1424

Out of 3 Bags checked in one Bag did not reach to Pune for which PIr was raised at Airport and it was provided next day and Home address.
For rest 2 bag received both were damaged badly and while reporting to Air Asia Counter at Pune airport we were told to do online via Air asia Chat with Ava.
Hell! trying ever since and still not able to lodge a complaint.

One of the bag was brand new and was used first time in travel, completely disappointed to see the way luggage handled.

PNR - IT8HHZ
PNR- ZUPLFZ

Mb - [protected]
Mail- pankaj.[protected]@gmail.com

To my surprise I found that a six footer plus cannot travel Air Asia. The space is so small between rows that your legs get stuck and fixed and becomes a health issue especially for long flights.

But to my bigger dismay I found that the Air Asia flight attendants do not at all care or are concerned about passenger comfort or health issues.

I was told by the head stewardess that I would be offloaded the plane simply because I wanted to sit in an empty broader seat at row 12. Even my offer to pay extra for the seat was flatly refused.

My flight was AK063 from Kuala Lumpur on 30 Oct 2019. My seat allotted was at row 10 but finding four empty seats in row 12, I occupied one of them. At the check-in I was told that the system would not allow change of allotted seats even an upgrade.

Totally an unhumane and even unprofessional behaviour. May be there is a racism issue against Indians.

I booked return tickets for 2 pax for travel by Air Asia from Bangalore to Bhubhaneswar and return. My PNR is WSYFPW. Onward travel was for 12/12 2018 and return for 15/12/2018

As we could not travel due to unforeseen circumstances, I had cancelled the tickets for both pax

However, I was refunded only Rs 1710/- deducting a spoilage of Rs 6886 for the return leg. I think this levy of 'spoilage' is totally incorrect as it involves no mistake from my side. I am entitled for this refund.

Hence I request you to release the 'spoilage fee' retained by you IMMEDIATELY without any further delay.

Anticipating your positive response ASAP

My email id is: [protected]@hotmail.com and mobile no is: [protected]

Regards
S Chandrasekaran

It is the worst flight ever. They will charge you even if you are having few grams extra. But they are not responsible for delay in flights. Very rude and mannerless staff.
More than worst. They don't have any manners nothing. Behaving like passengers are traveling at free tickets and they are paying for passengers. I don't want to go with this flight again.
It's my request to air Asia management to change their staff and also make the flights on time. Otherwise it will be closed soon.

I'm 1st time to buy it the airasia flight and meets the bad experience, is a nightmare.I lost the wallet on the flight, the flight is hasn;t landing.I had inform to flight attendant and requirements to report to police, bescause i can confirm it someone had pick it up my wallet on flight.I still had buy the drink from the flight attendant.But i get it the asnwer is the there are not permissions to report to police search the passengers, i get it this responde from captain.Ok, there just only let the pessenger easily to leave it the flight, after that just make a simple report.And them is rushing to off the duty.That is the Airasia service.

We paid $120AUD for an "upgrade" that was not an upgrade.

When checking in our bags for our flight home to Brisbane, both my partner and myself explained we needed to sleep, and asked for an upgrade. We paid for something we were assured would be better. This was only for the Bangkok to Brisbane leg of the journey.

Upon boarding in Bangkok, we realised we were no longer in the Quiet Zone (our original seats being 10J & 10K), and asked to go back to the Quiet Zone. We produced our receipt of payment for this "upgrade" and said we would like to be back there, and would ask for a refund upon our arrival home. We were told to wait so the flight attendant may enquire. Three times I asked if we could move back to the Quiet Zone. This did not happen. The Flight Attendant did not return our receipt either.

Another point to note is that a gentleman sitting in the Hot Seat (next to us), also asked to go to the Quiet Zone. Ironically, he paid $30AUD to move there, when we had unknowingly paid $120AUD to move from there… supposedly for an upgrade!

This apparent charging people to upgrade is not consistent. We were charged $120 to move OUT OF THE QUIET ZONE and into "better seats", when our neighbour in the so-called better seats, paid $30 to move TO our original choice of seats.

We have requested a refund of $120AUD for this upgrade and instead have been paid a credit. While considering this as an option, our apparent 7 days to act upon this offer has expired.

All we are asking is a refund for an upgrade that was very obviously NOT an upgrade. (This proven by the man sitting in the seat next to us, paying to be "upgraded")
This refund is $120AUD

I booked my flight ticket via cleartrip on 24th Oct for 25th Oct Del-Kolkata. I haven't received any PDF ticket via email. I called air Asia helpline after an hour I got connected to an executive. Even after my several request she didn't email me the ticket and as I was already a bit late and due to I was not having email ticket I got stuck at the security point and as I result I had to missed my flight and the staff of air asia (komal Suri) was very rude and not willing to help me. So there fore I want to clear that it was my fault that I reached at airport half an hour before my flight (I agreed I was late due to traffic) but as I didn't received the email ticket I had to missed my flight. Air Asia is also equally responsible for my loss they should compensate the same.

I have bought 25kg baggage. When I self check in the first baggage, the machine show error. This machinr shows that the baggage weight is 5.6kg. after the staff help us with the machine, the first baggage successfully enters the machine. BUT when I check in the second baggage, which is 12.6kg, the machine shows that I have over weight. We call the staff again to verify the error. They told me that he first baggage check in is 13kg! The staff with unfriendly attitude said that you have two choice, one is to collect the baggage at arrival hall which will take one hour, other one is to buy extra 15kg luggage. This is very unreasonable solution! I am very unhappy with elthe attitude of the staff and the solution she provides to me.

My goodness ! How come Airasia got this kind of stuff? The behaviour, the attitude and the way she speak to a passenger... and even another passenger too.

事情是这样的， 差不多飞机要landed时，我就去后面的厕所，但是发现后面没有厕所。 我就走到最前面的厕所，也有一个passenger在我前面等了很久。于是我就问这个空姐。
她的回答： sorry, the toilet is closed. Cannot be use. And please go for your seat. （态度是非常 非常差）
我：如果很及呢？就不能捅一捅吗？
她： （不回答，也当我存在）
我： hello， 有听到吗？
她： 你们回去坐 没得上了 会听吗？（就骂了我和另一个passenger）

然后我就录了她 然后要给她, 她还回来录回我！
TMD！ 什么空姐来的？ 晕！