AirAsia’s earns a 1.3-star rating from 1653 reviews, showing that the majority of travelers are dissatisfied with flights.
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Refusal to refund changed flight
On 19 April 2023 I booked a flight for 25 November for $AUS$413.27. On 28 June they changed one leg of the trip for no reason then on 5 October they cancelled the flight and informed me they had changed my flight to a time that doesn't suit me at all - I would have to miss a whole day of the conference I am attending. I spent a couple of hours that night...
Read full review of AirAsiaAir asia. Unauthorised credit voucher use
My air asia account was accessed by unauthorised person and they have stolen my credit voucher of $1098.91 and used it for a flight from Kuala Lumpa to Singapore on the 11th August 2023. I reside in Australia so have not visited or flown to these countries. My account and security with air asia was breached by a 3rd party. Air asia are refusing to refund the amount that was stolen saying their policy states once a booking is confirmed and paid for they can not issue a refund. I did not confirm or pay for this flight ever. The name used and email used is not me and I do not have that email account. Air asia have allowed a transaction to go through and an email not mine be used to book it.
Desired outcome: Please refund the amount stolen of $1098.91
Flight booking reference no i8w14a
Hello I booked a flight with the above booking no on the 30/08/2023, I mistakenly booked the wrong date, I booked for the 16/10/2023 I meant to book for the 16/09/2023, My wife checked the booking and noticed the mistake so we immediately tried to cancel, we tried online, we tried within my membership, we tried several different phone no's in different...
Read full review of AirAsiaFlight change
Dear Airasia, For the past 3 years Airasia has changed my flights from convenient times to inconvenient times. Every time you say it is for "operational reasons", but offer no explanation. Booking number: F7HYHQ The flights are return tickets CNX to KBV in Thailand. Every year for the last 3 years these flights have changed from convenient late morning...
Read full review of AirAsiamissing flight
today I was flying from Kuala Lumpur too Hong Kong and the service of airasia Was [censored]ty and no proper management everything was so [censored]t and messy the take of time was 7:15AM and I reached the airport around 5:15AM but the immigration lanes and security just take way to much time and It took me 1 hour to reached my gate when I reached the gate at 6:57 the gate was alredy closed and no staff on the counter like so [censored] they just closed the door and leave which Is total [censored] I would just recommend everyone not to take this [censored] airline its just a waste of time and money because they just dont care about their customer... so disappoint
Flight customer service
29.09.23 09.45 Air Asia QZ 544 grandchildren of ages 7 & 8 not seated safely with parents or grandparents but with a stranger for flight & at check in they would not change.
Should this be allowed to happen is this normal policy ?
Absolutely poor safety for a child & customer service that check in desk would not change.
No food available for the children as trolley sold out at their seated point.
Desired outcome: Not to happen again & stress compensation
Missing checkin luggage
We as a family of 4 2 adults and 2 kids travelled from Singapore to Krabi on Sept 1st. As per the airlines ticket its stated that the airline will take care of the luggage while transit. When we reached krabi, we didnt get our luggage. we waited in the airport for more than an hour for our luggage and then a person from airasia told us that it will reach...
Read full review of AirAsiaUrgent complaint and request for explanation: denied boarding experience on august 28, 2023, flight from bangkok to the us
Dar AirAsia Customer Service, I am attempting to file a complaint; however, the 'Chat with Bo' service is not accepting my complaint, and I couldn't find an email contact either. The provided phone number is international, and I couldn't reach a real person. I purchased a flight ticket for August 28, 2023, from Bangkok to Tokyo, with a connection to the...
Read full review of AirAsiaWaiting on a refund of $512.81owing from a cancelled flight to Phuket on 15th May 2020.
Booking No. NUS6WP Flight No. AirAsiaX 217. Flight was cancelled due to Covid. Numerous emails from Air Asia asking us to be patient! We received a Credit Voucher No. [protected] to use on future bookings. I was booking flights to Phuket X D7 213 and D7 218 this year Booking No. Q4JUKM for 13th May 2023 and was NOT allowed to use the credit voucher! Our fares cost us $2,542.56! Still waiting for the credit of $512.81!
Looking forward to your earliest reply.
My AirAsia ID is [protected]
[protected]@hotmail.com
Desired outcome: Please refund $512.81
Worse service
we are force to buy plastic bag for our helmet that is already in a propper box of its own, we already told them that the helmet alone has its own cloths bag inside the box so its okay to get wet because it was intended to, and we already give a go signal for them that its okay for the box to be get wet because it well get wet when worne but they keep insisting, so we don't have a choice to go out and get wet because of there [censored] attitude of employe, ended up na lumabas yung tita ko na naka paa na lang dahil sa sobrang lakas ng ulan mababasa na yung sapatos nya dahil sa labas pa yung bilihan ng [censored]ing plastic na gusto nila
yan ang hirap sa ating mga pinoy, pag kapwa pinoy tatasan ang standard kuno, pag ibang lahi naka ngiti na naka smile pa
Refund not received
Sir/Madam: I am writing this letter on behalf of our client, JUNA B. ALLERA, who has booked rooms at Hennan Lagoon Resort at your APP, on May 22, 2023 and cancelled it on the same day and was not refunded. Accordingly, she had planned this trip to Boracay to treat her children with a much deserve vacation, and upon hours of searching, she decided to...
Read full review of AirAsiaFlight Credits
[protected] is my membership.
July 23 2021 you wrote to me, saying you are extending my Credit by 3 years.
That would be 2024, if my math's is correct.
I have just looked at booking flights for next year and realized that you have taken funds away from me, Back in June 2023. No notification has been seen or received since then and I understand your company has reported huge profits.
You have removed or rather taken may hard earned money and my flight credits away!
I want a refund of my money.
No notification or warning of your end date being June 2023.
Not only is it RUDE, but it is also not your money.
Please refund or Re-instate my Credit
Peter Eslick
Desired outcome: Full Refund.
My Issue has been resolved by the Air Asia Team with my credit fully re-instated for a further 3 months only.
I managed to talk via their Online Feedback to a real Human. Rather than the AI thing. The Air Asia listened to my complaint and 24 hours later provided an Extension of an additional 3 months, until December 15th. So Issue is now resolved.
I was forced to purchase excess baggage at the airport when I had already purchased on line
I purchased excess baggage to cover my extra kilos on line on 11.8.23 for my booking ref PZKHPY. We flew on 12/8/2023.
I was then charge at the airport for the extra luggage again, which I now have purchased twice. I showed my receipt to the staff member but they would not believe I had already purchased my excess luggage as it was not showing on your computer system.
Desired outcome: I want my money that I paid at the airport returned to me.
Double Charge for food
Dear Sir
Was flying from Bengaluru on flight I5 974 on 9/9/2023
In flight I purchased chicken biryani
Presented my ICICI Credit Card for payment to which the staff said it’s not clearing on touch so I paid cash 300
On touchdown in Pune to my utter surprise I found 300 had been charged on my credit card though I have paid cash
U guide me wat to do
PNR JBYITR
Bengaluru to Pune
Seat no 11 C
Bilal Uddin khan
Contact no [protected]
Rude attitude staff at KL Airport
Today, 9th September 2023, around 11am at KL Malaysia airport, I have been threatenedby your AirAsia ground staff who helped open or block the barrier’s ribbon for checking-in. 1. There were people queuing to ask the barrier girl questions at that moment and lots of people jumped the queue and then I told them to queue up. After my husband asked her why...
Read full review of AirAsiaCustomer service
I tried to cancel my flight through "Bo" but was unable to do so. I have sent messages to Bo and rung and left a voicemail. I called on Monday 4th Sept and received an email saying there was no help available.
There is no way of contacting them by phone and I am unimpressed with the lack of customer service.
I want my flight cancelled and my money refunded.
My booking number is E6K9UG.
Kind regards
Leith Alexander
[protected]
I have almost the exact same complaint as Leith. My booking number is Y8VT8T and I am unable to cancel it using Bo. There is also a new reservation (booking number unknown), because I was trying to change my reservation from one day to the next day. Instead the app created a new reservation and took me to the payment area and now the app will not allow me to do anything until I pay for the new reservation but it also gives me no way to cancel this unpaid reservation. I know nothing will come of this complaint but I will be searching until I find out how to shout out on social media how bad Air Asia is with customer service. If I can find out how to directly post to forums on Air Asia or to Air Asia's senior management's social media accounts I will. Whatever it takes to hurt them as much as they will be impacting my family and I.
Useless vouchers and over priced fares
You stole my money in Febuary 2020 and after going to your office in KL (FROM AUSTRALIA)
You gave me useless vouchers to redeem on Over Priced fares. I have tried to make contact but you have NO SERVICE with a Human at all here in Australia and your contact number doesn't work...Why are you being so difficult to deal with and why will your company not refund the money you STOLE from me... $2200.00 au 🤬
Desired outcome: I want either reasonably priced air fares or my MONEY BACK
Damaged case
Air Asia damaged my suitcase after a trip to Bali in June 2023. After submitting all the relevant forms and photos I am constantly having to chase them up for a resolution. I was informed my claim was valid and a refund was valid but to date I haven’t received it. I’m sick of repeating myself to them. Their customer happiness team is appalling.
I contact them every week and hear nothing back for days. Then when I do get a response it’s the same reply every time.
I’m not asking for $3000. I’m asking for $300 or for them to repair my case. I have a four week trip coming up and need that suitcase for this trip but can’t use it due to their carelessness.
I’ll never ever use Air Asia again.
Desired outcome: Refund
Hello Michelle,
Even I had a same experience with AirAsia after a trip to Bali July 2023. They agreed on refund and provided all the documents still waiting for their response / refund. They have a very worse customer service I have ever seen. Even the local vendor provide the refund immediately if they are responsible for a damage of any product. But AirAsia stuffs are rude and not ready to help the customer. Its their responsibility to take care of customer's baggage but they are failed to do and not taking responsibility to provide refund for the damage. Better AVOID AIR ASIA friends.
Refund
My flight booked on AirAsia was cancelled by AirAsia. I promptly submitted a refund request on June 24, 2023. My case status says I should receive refund in 30 days. Today is August 18, 2023, more than 30 days since I filed for refund and yet I haven't received my refund. Multiple chats with Bo didn't come to any resolution. My case number is [protected].
I hope my refund request will be resolved soon, otherwise, it confirms my belief that AirAsia is unreliable and scams their customers.
Desired outcome: I would like my cancelled flight to be fully refunded.
Refund for extra charged case id - [protected]
Booking number : IYN2XX
This is pertaining to our concern regarding the overcharged for the airport baggage purchased 15kg that should be only for 2 passengers but it turns out for 3 passengers.
The difference amount is IDR 1,830,846.
The refund still not credited to our credit card account from where the original payment IDR 54,92,538 was made.
Refer the mails exchaged since august 1 till date and reply us possitively.
VINEET CHANDAK
Email - [protected]@gmail.com
Mobile - +91 [protected]
Desired outcome: REFUND AS EARLY AS POSSIBLE TO MY ORIGINAL PAYMENT SOURCE.
![AirAsia - Refund for extra charged case id - [protected]](/images/complaint/full/1790609/1692171411363297230.jpg "AirAsia - Refund for extra charged case id - [protected]")
AirAsia Reviews 0
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About AirAsia
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3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.
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Overview of AirAsia complaint handling
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AirAsia Contacts
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AirAsia emailscommunications@airasia.com100%Confidence score: 100%Support
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AirAsia addressLCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia
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AirAsia social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all AirAsia contacts
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