Southwest Airlines
Reviews and Complaints

As someone who has flown with Southwest Airlines multiple times, I can attest to the mixed experiences customers have reported. While some passengers praise the seamless service and friendly flight attendants, others have faced significant challenges. Issues such as flight cancellations, poor customer service during disruptions, and lack of proper explanations for inconveniences have left some travelers frustrated. It's evident that Southwest Airlines has room for improvement in ensuring consistent and satisfactory experiences for all passengers.

I usually fly with another airline just because they are so cheap but when I needed to fly from LA to Sacramento, Southwest was the best price around! I paid maybe $60 for the ticket itself and the flight was incredibly fast. By the time I got my snack and drink (for free!), it was about time to land already. I really enjoy how they boarded us as well. It was basically a first come first serve on choosing seats. The flight attendants were hilarious and made it such a good time!

Our grandmother passed away and we were in immediate need of a flight to bring my son home for the funeral. Jasmine did extensive research for us to find the best price for his flight home on such short notice. Jasmine exhibited patience with us and took customer service to a whole new level. We appreciate it very much and her supervisor Sasha helped as well. Thank you, Thank you so much. Your kindness and great service helped us through this very difficult time.
Sue Ann Collins & Diana Wyllie

I fly to Newark, NJ, two to three times a year on Southwest because of pricing, amusing flight attendants, and on time arrivals. Southwest's people give great customer service, too. One time, planes had trouble getting in and out of Newark due to weather. After a two hour delay, an agent flagged another woman and me and rushed us to another gate to board plane that was leaving for Dallas (our destination). She had snagged two seats on that flight for us without our asking. It was awesome!. I love southwest!

Southwest customer service is the best in the industry. During recent winter snow storms in the northeast our flights were cancelled. Over the course of two day I spoke to 5 or 6 different people from Southwest who tried to help us get on new flights, they were all extremely helpful and polite. Due to the weather it was impossible to get on any flights and we were promptly credited the full amount of our airfares.
Thanks for being superior in customer service I will continue to be a loyal Southwest customer.

I have been flying Southwest on and off for several years. Most recently I try to fly using them as much as I can. Their no bag fees almost always makes them the cheaper deal, plus the flights are reasonably priced even without that extra bonus! I have not used their wifi so I can't comment on that. I love their boarding process. I wish other airlines would follow suit. Check in 24 hours early or pay $10 for early check in and you will be able to sit where you prefer (not in the middle). I would recommend them to anyone. I only wish they flew to more places!

I love Southwest! I have used a few other airlines and I usually regret it! The staff is always courteous and helpful. They were amazing during my young daughter's first flight and their employees went out of their way when I got stuck in a huge line at curbside check-in and almost missed my flight! They got my bag on my flight, which they told me probably wouldnt happen and I was helped through security to make sure I made my flight. I've had to cancel/reschedule flights and they were great about it. The planes are clean and roomy. Their prices are also great and I like the fact that they offer ways for you to earn rapid rewards points. I signed up to a survey website that you can buy points with the money you earn from the surveys and it goes right to your RR points account.

Southwest, in their advertisements as well as the way they communicate to Employees, is very revealing in their sincerity and seriousness in delivering world class customer service. I used to work in large corporations, so I notice this stuff. They capitalize both Customers and Employees. Ok, big deal right? But at least to the customer, they are respectful, courteous, and maintain a cheerful professional attitude, something that's got to be real challenging in today's world of stressful air travel, grumpy passengers, etc. I have never seen an Employee who showed any anger or frustration that they might be feeling. Their fares are good but not always the cheapest, but I appreciate that they don't nickel and dime you over everything like carryons, seats, baggage like other discount competitors. At least with the competitors, dumb looks are still free.

Southwest is a great airline, I gotta say. They don't charge you for bags, which is a big plus in my book. And their customer service is top-notch, unlike some other airlines I won't name. They're always on time, at least in my experience. But one time, they had to cancel a flight because of some mechanical issue. I was pretty bummed about it, but they put me up in a fancy hotel and even gave me a ride there and back. When I got there, they apologized again and gave me a 50% discount on my return flight. I was blown away by how they went above and beyond to make things right. I've never had an airline do that for me before. Usually, you're stuck sleeping in the airport with no help from anyone. But not with Southwest. They really care about their customers. I fly with them all the time for work, and I always recommend them to my friends and family. They're a business that actually cares about their clients, which is rare these days. So if you're looking for a great airline, give Southwest a try. You won't be disappointed!

Southwest is a great airline for those who are looking for affordable prices. Their direct flights are a great way to get from point A to point B without any layovers. I give them 5 stars for that.

However, I do have some issues with their open seat concept. It can be frustrating to have to arrive hours early just to get a good seat. I have seen families separated because they couldn't get there in time to sit together. This is a major inconvenience and I give them 1 star for this.

When it comes to professionalism, Southwest could use some improvement. Their uniforms are not very businesslike and the flight attendants are not always the friendliest. I have seen one flight attendant yell at an elderly lady because she got the trash bag mixed up with the recycle bag. This happens quite often and it is not a good look for the airline. I give them 1 star for this.

Overall, I would give Southwest a 3-star review. If you are traveling alone and price is your main concern, then Southwest is a good option. However, if you are looking for a more professional experience and don't mind paying a bit more, then I would recommend going with another airline.

Me and my hubby were leaving Jacksonville, FL, 'cause of the hurricane Dorian on Monday, September 2, 2019. We were lucky enough to get the last two seats available on the 7:30 am flight that day. We were in the middle seats, so I went to use the bathroom while we were still on the ground. When I came out of the bathroom, I saw that the seat next to my husband was empty, and as I approached it, I saw that my backpack was on that seat. I glanced further down to my seat, and I saw a woman sitting there. It was Kimberly Lane, a pilot, employee #***, who had seen us board. When I asked what happened, she simply said, as she sat in my middle seat, "You are paying for your tickets, and I am not, and I thought that you would be more comfortable in my aisle seat."

We have always been impressed by Southwest Airlines and by the kindnesses shown to us by your employees, but this kindness was far and beyond any of the good things that we have experienced with Southwest. Many kudos from the Bakers to Kimberly Lane!

Sincerely,

Inge Baker

I gotta say, Southwest Airlines is the real deal! My man and I were trying to get outta Jacksonville, FL, 'cause of the hurricane Dorian on Monday, September 2, 2019. We were lucky enough to get the last two seats available on the 7:30 am flight that day. We were in the middle seats, so I went to use the bathroom while we were still on the ground. When I came out of the bathroom, I saw that the seat next to my husband was empty, and as I approached it, I saw that my backpack was on that seat. I glanced further down to my seat, and I saw a woman sitting there. It was Kimberly Lane, a pilot, employee #***, who had seen us board. When I asked what happened, she simply said, as she sat in my middle seat, "You are paying for your tickets, and I am not, and I thought that you would be more comfortable in my aisle seat."

I gotta say, we've flown with Southwest Airlines before, and they always impress us with their kindness. But this time, Kimberly Lane went above and beyond! She gave up her aisle seat for my middle seat, and that's just amazing! We can't thank her enough for her kindness.

So, if you're looking for a great airline, Southwest Airlines is the way to go! They've got great employees like Kimberly Lane who will go out of their way to make sure you're comfortable. Thanks, Southwest Airlines!

I had a reservation booked on SW Airlines for April 2020 to fly to and from Galveston TX. Unfortunately, due to the Covid pandemic, the reunion was cancelled. I called SW A to cancel my reservation and was informed that the funds would be credited to my account, but with an expiration date of 12 months. I wasn't too thrilled about the expiration date, but I accepted it, thinking I could use it in the next year.

Fast forward to July 2021, and I was planning a trip to Chicago. I tried to use my confirmation number, but it was rejected. I called SW customer service to explain the situation, and the representative informed me that the 12-month cancellation policy was from the date of payment, not the date of the flight. This was news to me, and I was disappointed to hear it.

The representative offered me a possible voucher that would be mailed out in 30 days, but with a catch - SW would take half the voucher as an admin fee. I told them that this wasn't acceptable, but they reiterated that it was their policy at SWA to swallow funds without any concern for the client. This was not what I wanted to hear, and I felt like my trust in the company had been betrayed.

Overall, I am disappointed with the way SW handled my situation. I understand that policies are in place for a reason, but I feel like the company could have been more understanding and accommodating given the circumstances. I plan on leaving reviews to warn others of these unethical practices, and I hope that SW takes steps to improve their customer service in the future.

I travel a lot, and I have to say that my experience with Southwest was not the best. I mean, seriously, no seat assignments? That's just ridiculous. It's like a free-for-all when you board the plane, and everyone is scrambling to find a seat. And if you don't get there early enough, you're stuck in the back of the plane. I mean, I get it, they want to save money, but come on. It's not like they're passing those savings on to us.

And don't even get me started on the flight attendants. They think they're so cute and clever, but they're really not. They're just annoying. And they're always telling you to sit down and buckle up, even when there's no turbulence. I mean, I get it, safety first and all that, but it's like they're trying to control every aspect of your life.

And speaking of control, forget about sitting with your travel companion. Unless you pay extra for "group a", you're pretty much guaranteed to be sitting alone. And even if you do pay extra, there's no guarantee that you'll get to sit together. It's like they're trying to break up families or something.

And let's talk about the actual flight. It's like being crammed in like sardines. There's no leg room, no air, and no civility. And forget about getting up to use the restroom. You're pretty much stuck in your seat for the whole flight. And if you ask for water or a drink, forget about it. They'll tell you there's turbulence, even when there's not. It's like they're trying to torture you or something.

Overall, I would not recommend Southwest. If you want a humane flying experience, go with JetBlue. They actually care about their passengers and treat them like human beings. Southwest is just a cattle call, and I will never fly with them again.

I recently booked a round trip flight from Burbank to Tulsa on Southwest.com, with my outbound flight on August 10th and my return flight on August 14th. My confirmation number was M68QR5. I opted for the "Wanna Get Away" ticket for my outbound flight, and the more expensive "Anytime" ticket for my return flight, which allowed for more flexibility.

Unfortunately, I encountered heavy traffic on the day of my outbound flight and was unable to make it to the airport in time. As a result, I was marked as a "No Show" for that flight. However, I was surprised to find that Southwest had cancelled my entire itinerary and forfeited all charges, including my return ticket, even though I had not yet traveled on it.

Upon receiving an email from Southwest regarding their "No Show" policy, I discovered that only "Wanna Get Away" and "DING" tickets were subject to this policy. My "Anytime" ticket should not have been affected. I even attached a screenshot of the email to my customer service inquiry for their convenience.

When I called Southwest's customer care to inquire about the situation, they informed me that it was their policy to forfeit all charges on an itinerary if a passenger is marked as a "No Show," regardless of the type of ticket. This seemed illogical to me, as I was still willing to travel on the remaining flights on my itinerary.

Overall, I was disappointed with my experience with Southwest.com. While I appreciate the convenience of booking flights online, I was frustrated by their inflexible policy and lack of consideration for their customers. I hope that they will reconsider their policies in the future to better serve their passengers.

I recently had an experience with Southwest that left me feeling frustrated and disappointed. I had booked a round trip ticket from Seattle to Atlanta for November 22nd to November 29th, which cost me a whopping $1200. On the day of my flight, I arrived at Denver airport at 12:30 pm for my connecting flight to Atlanta at 5 pm. I had also paid for a rental car and hotel in Atlanta.

However, I was unaware that my flight had been changed from gate C 61 to gate C 47, just 10 minutes after the boarding was supposed to take place. When I inquired about the change, I was told that the flight had been moved to gate C 47, which was only a 3-4 minute walk away. They assured me that they would phone ahead to let the Atlanta crew know that I was on my way.

But when I arrived at gate C 47, I was told that the flight had already departed. The only available flight was at 5 am the next day. When I asked for a complimentary room, I was denied. I called customer service and was told that I would receive a call back in 16 minutes. However, I had to wait for 33 minutes before someone called me back. And when I finally spoke to a live person, all they could do was apologize.

My wife and I have been loyal Southwest customers for over 20 years. However, this is not the first time that Southwest has bumped me from a flight. A few years ago, I was bumped for a lady with a dog. At least that time, they provided me with a room for overnight convenience.

As I write this review, I have been told that someone canceled on Flight 1679 to Atlanta. I immediately told them that I would take it, but I am worried about retrieving my luggage. They more than likely bumped someone else, and it's strange that I got a Business Select seat A-10.

Overall, I am disappointed with Southwest's customer service and their lack of accommodation for loyal customers. I hope that they can improve their services in the future.

I recently had a flight with Southwest on July 4th, 2019. The flight number was 0008 and we were traveling from Houston at 8:00am to Dallas, and then connecting to flight number 1250 to San Jose. I was traveling with my sister, brother-in-law, and my three-year-old niece. We were all seated on the connecting flight to San Jose when I decided to call the rental car company to confirm my reservation. As I was on the phone, the male flight attendant approached me and rudely told me to turn off my phone. I was taken aback by his attitude, especially since people were still boarding the plane. He could have asked me nicely, but maybe he was having a bad day.

Later on, the pilot announced that we could use the public lavatory. My sister took my niece to use the restroom, but the same male flight attendant rudely told her that they had started serving the passengers and that she should sit down in her seat. Since it was an emergency, my sister walked my niece to the front of the plane. The male flight attendant called the front side flight attendant and told her to send them back. As soon as she approached, the flight attendant told my sister to go back since someone was using the lavatory. My sister was about to turn around when the person came out, and she was able to use the restroom.

At first, I couldn't understand why the male flight attendant had such an attitude towards us, but now I realize that he was discriminating against us because my sister wears a hijab as a Muslim. I would like Southwest to investigate this person, as there may be more complaints from other passengers.

I recently had a frustrating experience with Southwest Airlines that left me feeling disappointed and inconvenienced. My flight was the first one of the day and I was excited to get to my destination early. However, things quickly went downhill when the plane was grounded due to a supposed issue that turned out to be nothing more than a dent.

The mechanics who inspected the plane the night before found no problems, but the co-pilot on duty that morning thought otherwise. This caused a delay of several hours and caused many passengers, including myself, to miss connecting flights. To make matters worse, the gate agents who re-booked us were rude and unhelpful, which only added to the frustration of the situation.

I believe that Southwest Airlines needs to improve their training of mechanics and pilots to prevent situations like this from happening in the future. It is unacceptable for a co-pilot to misidentify an issue with the plane, especially when it causes such a significant delay. Additionally, the gate agents and customer service representatives need to be more accommodating and friendly when dealing with passengers who are already stressed and inconvenienced.

Overall, I was disappointed with my experience with Southwest Airlines and hope that they take steps to improve their training and customer service in the future.

I recently had a less than satisfactory experience with Southwest Airlines (southwest.com) when I had tickets from ONT to ATL with a connection in Dallas. Unfortunately, Southwest seemed to have lost control of their operation on 1/30-31 and left me stranded in Vegas. While I understand that there was ice in Dallas, I would have been happy to keep my hotel room and rental car for another day to avoid being stranded.

Throughout the ordeal, Southwest kept telling me to come to the airport as they had rescheduled my flight. However, instead of rescheduling, they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. I asked if there was any chance of missing my connection and SW said no. However, I think they were fabricating stories because they got me to give up my hotel room and rental car.

One time in ONT, they pushed off from the gate and rode around on the runway and then parked right back at the gate. It was hot in the plane and full of fumes, which made me sick. Once parked again, I got off the plane and tried to talk to someone, ANYONE, who could help but there was just one ticket person and a long line of angry customers. I never was able to schedule another connection in Ontario. At one point, they said they would take my luggage off the plane and then said they wouldn't. So, I got back on the plane preferring to be stranded with luggage rather than without.

These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. No one could tell me how to get home to Atlanta. I had a boarding pass for the flight to Atlanta but when I tried to use it, they said the boarding pass was no good. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta".

Anyhow, they told me to go talk to customer service so I lost my seating assignment. At "customer service," they printed out another ticket and said to go get on the plane. I tried and again the boarding pass was not working. The whole time they were acting as if this was my fault, even though it was their obvious flawed way of doing things. Any airline this bad should not be allowed to fly. They are completely unsympathetic. Just rude and nasty if you express simple concerns about your schedule or luggage.

In one breath, they blame it on flight control, tell you what flight to get on, and then it all turns out to be bogus information. Keep in mind that Southwest perpetuated this mess over three days. Maybe somewhere someone was working on it, but you could have fooled me. They looked like idiots, and no one had any confidence in what they were saying. The FAA needs to shut down this type of operation because a loss of control like this is not just a headache for travelers but also inherently unsafe. Southwest made a lot of people desperate for no reason.

Ok, there was ice in Dallas, but Southwest made the situation 10 times worse by telling people their flights were still taking off and convincing people to come to the airport. This made some people a bit panicky for no reason other than a few airline people wanting to look like they had all the answers. In fact, their systems were failing, their people were confused and untrained, and they reacted rudely and aggressively.

Overall, my experience with Southwest was extremely disappointing. I hope they can improve their operations and customer service in the future.

We returned to Houston re SW air flight 958 0n 8/11/23.time 4:50 pm. although ordered no wheelchair or attendant was available. The plane captain, last to leave the plane, took it upon himself to locate a chair which I push from the last gate to baggage. Totally unacceptable!

WE ARE AGAIN TRAVELLING SW, returning to Houston on a late flight, Nov.28, Flight 1585 from Baltimore, sched. 9:10 PM and are concerned that a wheelchair may again not be available. Please confirm that a wheelchair and attendant will be available. my email is [protected]@aol.com. My home phone number is [protected].

Hello, On Sept. 23, 2023 , I was on flight #2520 from Miami to Chicago. I was pre boarding out of the wheelchair because I can walk just not too far. All of these people started pushing forward. I was afraid I was going to be knocked down. It was a nightmare. I don"t know how 4 rude young people could need preboarding. They were joking and having a good time. I realize people need preboarding for all kind of reasons. But some just don't want to wait or walk. Sometimes people will admit this. I flew two other airlines recently and nothing like this occurred. What a terrible experience. Just needed to tell someone about this. I talked to some lady but she hung up on me. If I was rude I did not mean to be. I was just very emotional . All the workers on the plane were great. Thanks for hearing me.

. ... Penny Towery

I am getting frustrated with your pre-board policy .I am paying top dollar for business select for a1-a15 boarding and yet I am some times waiting for 15 to 25 pre boards.In Nashville last week there at least 6 young people under 25 and others with no obvious disabilities boarding .There were 4 other people in the a1-a15 line complaining as well.When we landed only a couple needed the the help to get off the plane as needed to get on.I am 62 with a bad left knee and bad right hip does this qualify me for preboard?

I took flight number 112 to SJO, connecting from BWI. We were delayed in Houston for 3 hours due to a severe storm during which the airport was under lockdown. When I reached my destination, my luggage was soaking wet, and most contents were damaged.

I had 2 duffle bags, and water seeped through them into the contents. The duffle bag colors ran into my clothes (4 polo shirts, 2 dress shirts, 2 pants, underwear; all new), shoes (2 new pairs), electronics (blood pressure gauge, Garmin navigator), and other personal items. Most items had to be trashed.

Daughter and Grandson had a flight to Denver from Orlando (#2296) departs at 06:10 was moved up from 06:35 - she was there at 03:00 - no-one at counter - showed up at 04:15 to ck their bags - by the time made it thru TSA and to gate was at 05:55

so leaving tomorrow at 05:10 - i called southwest agent claims someone will be there at 04:00 (counter)

problem took took 1hr 40min to get thru TSA and to gate

they will totally miss there flight -

early flights need someone at counter earlier and someone outside that will check bags because they already have boarding passes

my wife flys back and forth 2x a year and has the same problem

if you just have a carry-on bag with boarding pass your good to go

but this needs attention. !

that would help line problems at counter

delbert cook [protected]

I am sitting in the Nashville airport when I should be in the air on my flight back to Tampa. I am A-list and have been for quite a few years. That is going to change.

I was on a 6 PM nonstop on Friday, June 23 but as an A list flyer I can fly stand by and have ALWAYS got on.

I stood by for a 1:25 departure and I know there were seats. I went up to the ticket agent several times as push back was approaching.

I even went over to the guy checking folks on and he knew me and two others were going to be able to get on the flight.

Due to the incredible incompetence of the ticket agent AND her supervisor all three of us missed the push back and boarding. The supervisor was making all kind of excuses but at the end of the day there was TOTAL incompetence by several.

The 6 PM flight is now delayed so I am looking at getting home at a very late hour now.

My wife and I were victims of the December debacle and I thought Southwest was working to improve things. Not so.

You cannot fix incompetence. I could name names and will do that in another correspondence.

For now, no mor Southwest for me.

JB

Southwest is a pretty decent airline, but their wifi service is not the best. I had two connections during my flight and both times I was charged for it. I tried to get my money back, but unfortunately, their support team was not very helpful. The only name I got from the customer service representative I spoke to was Row44, and even they were not able to assist me.

To make matters worse, my internet connection only lasted for about five minutes before it completely stopped working. This was a huge disappointment, as I was hoping to get some work done during my flight.

Overall, I think Southwest needs to improve their wifi service. It's frustrating to pay for something that doesn't work properly, and it's even more frustrating when you can't get any help from customer service. I hope they take this feedback into consideration and make some changes in the future.

Southwest is not the best airline for families with toddlers. The boarding system is quite difficult to navigate with little ones. You have to wait until the A group has boarded before you can get on the plane. Unfortunately, many people in the A group save seats for their friends in the B or C group. This can be frustrating for families who need to sit together.

The flight attendants are not always helpful, and can sometimes be condescending. This can be especially frustrating when you are trying to rush to the bathroom with a child who really needs to go. It would be nice if the airline could be more accommodating to families with young children.

Overall, Southwest is a decent airline for adults traveling alone or with older children. However, if you have toddlers, you may want to consider another airline with a more family-friendly boarding system.

I went on southwest.com to book my flight and I also noticed that there was an option to upgrade for WiFi during my flight. I decided to give it a try during my recent trip, but unfortunately, it was a terrible experience. The connection was very poor and I kept losing it. To make matters worse, I had a connecting flight and when I tried to use the WiFi again, I was charged AGAIN for the same service. I was very disappointed that my airtime didn't transfer over. I tried to find some help on the website, but there was no technical support available. I was left feeling frustrated and disappointed. I have decided that I will not be flying with Southwest again.

Southwest is not the best airline out there. My experience with them was terrible. I had booked a non-stop flight both ways, but they changed it to a connecting flight without any notice. It was a huge inconvenience for me. I also paid for earlybird check-in, but it never happened. They said that the computer dropped it, but they didn't offer any help or solution to the problem. As a result, my family and I were the last to board the plane. It was a frustrating experience.

Another thing that I didn't like about Southwest is their policy of not letting you choose a seat. It's the stupidest thing I've ever seen. I mean, who wants to sit in the middle seat? It's uncomfortable and cramped. I don't understand why they can't let passengers choose their seats. It would make the flying experience much better.

Overall, I wouldn't recommend Southwest to anyone. They are unreliable and unhelpful. If you want a stress-free flying experience, go with another airline.

I've been a loyal Southwest Airlines customer for a while now, but lately, I've been experiencing some issues with their service. Don't get me wrong, their prices are still unbeatable, but the delays have been a real pain in the neck.

The last six times I've flown with them, I've been hit with delays every single time. It's frustrating to have to sit around in the airport for hours on end, waiting for a flight that's supposed to take off at a certain time. And this last time was the icing on the cake. I arrived at the airport 20 minutes before takeoff, only to be told that I would be rebooked to a flight 12 HOURS later than expected because they needed to do "paperwork". Seriously? I understand that things happen, but 12 hours is a long time to wait.

I used to think that Southwest Airlines was the best airline out there, but now I'm not so sure. Sure, their prices are still unbeatable, but the service has gone downhill. It's like they don't care about their customers anymore. It's like they're treating us like we're just bargain bin customers.

I'm not saying that I won't fly with Southwest Airlines again, but I'm definitely going to think twice before booking a flight with them. I hope they can get their act together and start providing the kind of service that they used to. Until then, I'll be looking for other options.

I've been trying to get a refund from Southwest since 12/30/22 due to a flight disruption, but their customer service line has been giving me the runaround. I've tried calling and emailing, but their internal processes seem to be lacking. It's disappointing to see that they don't seem to care about their customers like they used to.

Despite having a lot of points, credits, and being a credit card holder for Southwest, I've decided to take my business elsewhere. My husband and I will be switching to United. If you're looking for a reliable airline with good customer service, I suggest you do the same.

It's frustrating to see a company that used to be so customer-focused lose sight of what's important. I hope Southwest takes a closer look at their internal processes and makes some changes to improve their customer service. Until then, I'll be flying with United.

I had a bit of a frustrating experience with Southwest recently. I had been saving up my points for a while, and finally had 15,000 of them to cash in for a free trip. But when I went to book my flight, I was told that my points had expired because I hadn't traveled within 24 months. I was one day too late, apparently.

I tried to explain that I had traveled within the 24 month period, but they told me that one of my trips didn't count because it was a free trip that I had used points for. Well, of course it was free - that's the whole point of having points! But they refused to reinstate my points, even though it was just a one hour flight to visit my father.

To make matters worse, they told me that I had traveled on February 2nd, but the 24 month period had ended on February 1st. If I had known that they were going to be so strict about the timing, I would have made sure to travel on February 1st instead. It just seems like they make it really hard to use your points sometimes.

Overall, I still like Southwest as an airline - they have good prices and friendly staff. But this experience left a bad taste in my mouth. I wish they would be a bit more flexible with their points policy, especially since I had been a loyal customer for so long.

I had a really bad experience with Southwest Airlines. Unfortunately, there were no seats left on my flight and I had to speak to the flight attendants about it. They were four black ladies and I asked them if they could help me find a better seat before we boarded the plane. I explained that there were people coming from the back and it would be better if we could coordinate the seating arrangements. However, they didn't seem to understand my request and instead of helping me, they started calling me racial slurs. I was shocked and hurt by their behavior.

To make matters worse, they kicked me off the plane before it even landed. They took my luggage and sent it to the next airport without letting me get my belongings. I was stranded without my luggage and had no way to get home because it was the holidays and the tickets were triple the price. It was a horrible experience and I would advise anyone to stay away from this airline. They don't care about their customers and give too much power to their flight attendants.

I hope that Southwest Airlines will take this feedback seriously and work to improve their customer service. It's important to treat everyone with respect and dignity, regardless of their race or ethnicity. I would like to see them take steps to ensure that this kind of behavior doesn't happen again in the future.

Southwest Airlines is a popular airline that many people love to fly with. However, there is a scam going around on Facebook that claims to offer two free seats on Southwest. This is a complete lie and a scam that you should not fall for. The site will lure you in with the promise of free merchandise, but it just continues and continues, and you can't get out. After hours of signing up for all kinds of products for $1.00 or free with only shipping, you will never receive any two free seats on Southwest.

It is important to be aware of these scams and not fall for them. You will end up owing money for months and may even have to close your credit card and bank account. It is unclear if Southwest Airlines is behind this scam, but it is important to get answers from them. As a loyal customer, it is disappointing to see this happening and it makes me hesitant to fly with them until this issue is resolved.

In today's world, it is important to remember that nothing is truly free anymore. Scammers are always looking for ways to take advantage of people, so it is important to be cautious and do your research before giving out any personal information. Always double-check the legitimacy of any offers before signing up for anything.

Overall, I hope that Southwest Airlines will take action against this scam and protect their customers from falling victim to it. It is important to stay vigilant and protect yourself from these types of scams.

I recently had an experience with Southwest Airlines that left me feeling frustrated and disappointed. I was traveling home on my birthday after visiting a friend who was critically ill. When I arrived at Boston Logan airport, I asked if my flights were running on time and was told that they were. However, when I reached my layover, things started to go wrong.

First, I was informed that my connection had been canceled at 8am Eastern time. I was understandably upset and asked the agent how I was supposed to get home. Instead of offering any helpful solutions, the agent started swearing at me. He told me that I would be booked on a flight between Wednesday and Friday of the following week, but more than likely Friday. When I asked him if there were any other airlines that flew out of the airport, he responded with, "I don't bleep have to tell you."

I also asked about renting a car, but the agent gave me the same unhelpful response. Finally, after a lot of back and forth, the agent told me that he was sending me and the rest of the Albuquerque passengers to El Paso and that it was our problem to figure out how to get home from there.

Overall, I was extremely disappointed with the way that Southwest handled this situation. The agent's rude and unhelpful behavior only added to the stress and frustration of an already difficult situation. While I have had positive experiences with Southwest in the past, this experience has left me hesitant to fly with them again in the future.

A friend purchased a ticket confirmation number 38SEFD $415. Southwest sent me a confirmation of payment and receipt. I drove 2 hours to the airport. I got to the airport at 4am because my flight leaves at 5:30am and was told a reservation did not exist yet I have a confirmation and receipt. I was told I needed to purchase the ticket with a card in my name yet I have purchased tickets before for other people. No email or phone call from Southwest that there was an issue with the purchase. This is so unacceptable because I had to be to work 3:30 pm in Tucson, AZ. This situation jeopardized my employment and it was not professional on any levels. My friend called to see if the funds will be returned and the audacity of Southwest to day 3 to 5 business days. Please make it make sense why southwest is withholding funds for a ticket that was rejected? If the funds were available on the card, I could have purchased another ticket but because Southwest withdrew the funds, I couldn’t do anything. Now I’m in a city I’m not familiar with, Having to pay fees for a room and transportation. This is unacceptable and could have been avoided only if Southwest agents reached out and informed of issues instead of letting me drive 2 hrs away for nothing and having to waste money I didn’t have to waste. Now because I didn’t make the flight, my job is in jeopardy and risk of losing my livelihood behind a simple email or phone call. Totally unacceptable. Yet still having to wait 3 to 5 business days for a refund.

4YWBUJ. May 18 flight from Las Vegas to Spokane delayed 3 hours due to bird strike. The delay initially was twenty minutes but several updates later it was finally completed. Return flight as delayed 30 minutes which caused the connection to be missed. However, the flight we were to be connected to was itself delayed but the desk person booked us on a later flight. We were able to go on the flight leaving 2:20 but had to leave at a 10:05 pm fight which was also delayed. Arrived at the destination at midnight.

Fly from Indi to Rochester with connecting flight in Baltimore on 12/23. I flew to Baltimore but then my connecting flight to Rochester was cancelled and changed to 12/25 @ 9:40 pm. Which eventually got cancelled. I rented a car and drove from Baltimore to my destination in Rochester. I had 2 checked bags, 1 personal clothes and items and 1 was Christmas presents and birthday presents for my granddaughter I did not recover my luggage until 1/7/23 when it finally made it to my residence. Now I have to mail the gifts. 12/26 I was scheduled to fly back to Indianapolis from Rochester, NY when that flight also got cancelled with no offer of reschedule until 1/1/23. My commitments did not allow for this so I then again had to rent a car and drive from Rochester to Indianapolis.