Vueling Airlines
Reviews and Complaints

We booked a 10-day cruse starting from Lisbon, Portugal. The Cruise started on 10/14/2023, so we purchased Vueling Airline (VY) tickets from LAX to Lisbon via Barcelona from 10/11/2023 and come back on 1/25/2023.

On 10/12, we had to change flight at Barcelona. The departure flight from Barcelona to Lisbon was late and gate number was not assigned. During the 12 hr. flight from LAX to BCN, VY does not provide food (has to pay) except water. So we were hungry. We asked to VY employee who did not know when the gate will be assigned. He advised us just go to eat. So we ate meal. After we finish and asked VY ground service person the gate number. And he hold us the flight had left. So was we missed the flight. We complained. The VY employee told us "don't worry, Vy will issue boarding pass free for next day has 4 flights from BCN to LIS". The customer service inside airport was closed at 19:00 (7:00 p.m.). So we out of airport and book s hotel (Barcenlona Hotel) for $185.45 for overnight.

The customer service at BCN opened at 6:00 a.m. We went to line up at 5:30 am.. We were the first at line. The office opened at 6:20 am. After we explained the situation, the employee insisted us to pay $436.30 otherwise we could not flight to Lis. As such, we were force to pay the amount otherwise we will miss out out MSC Cruise.

We are requesting refund of $436.30 and reimbursement of hotel fee of $185.45 (we had 2 day hotel booked and paid at Lisbon). Because Vy delayed flight from BCN to LIS. cause us missed the flight.

Hi,

My flight got canceled VY6932 from Rome Fiumicino to Paris ORLY on the 2023-09-08. They sent me an email to inform me and stating that they will take care of the extra charges and night hotel shouldn't overpass 150 eur.

I kept all the receipts and filed a complaint within 7 days and they just sent me an email saying that I am not eligible to a refund knowing they sent me an email prior to this, stating black on white, that they will refund me the hotel+ other extra charges.

The reason of the cancelation is a "presumed strike " on Fiumiciono Airport, but I have seen other flights operating normally

Email: [protected]@gmail.com

Vueling lost my luggage on August 4 from Barcelona to Ibiza. I filed all the necessary paperwork to file the claim and continued to track the progress. It has since been over 21 days I filed my claim for lost luggage for a reimbursement and was told my request cannot be processed because I no longer had the bag ticket. I could not locate after all the stress from the airline losing my luggage but did EVERYTHING I was supposed to do to file the claim and now Vueling does not want to reimburse me. I had to spend the remainder of my trip with no clothes or necessities for the duration of my trip in Ibiza and Paris.

I am filing this claim because of Vueling's negligence in how they lost my luggage and now are refusing to reimburse for the loss.

My husband and I had seats booked on a Vueling flight from Split to Rome on July 29th 2023. We arrived at the airport 6 hours before our flight which was scheduled to leave at 15.45pm. (WE have documentation confirming this) When we were checking in for our flight the person at the check in desk informed us that our flight had already left at 8.40am. We had not been informed of the change of flight time by email or SMS.

We had to be in Rome for connecting flights to Perth and as there was no Vueling office at Split Airport we had to buy tickets on Croatian Airlines at a cost of 900 euros. We are seeking a refund for our Vueling tickets in way of compensation.

Andrew and Jane Belotti

Flight VY6725

Split (SPU) to Rome (FCO)

Seats 7C and 7D

UC3IWY

Customer reference 40-[protected]

Pin code 5911

[protected]@optusnet.com.au

Transaction date 28th January 2023

On Sunday, June 18th, 2023, My sister and I (Hebnise Eugene and Elisabeth Eugene) had a 09:10 flight (VY6205) from the UK to FLR. We arrived at the airport several hours (we are very familiar with international flights as this was our 10th country visited in the last year alone).

At Gatwick Airport, we could not print one of our boarding passes because the Kiosk machine was working (there was no out-of-order sign).

When we finally got our boarding passes after asking 3 different staff members, we finally got the boarding passes. Staff members operated as if this was everyone's first day on the job. Staff started taking our luggage but put us on hold to help other angry customers. By the time they returned to us, we were told by this same staff member in a very nonchalant voice that the gates were now closed. This was about an hour and 15 minutes before the flight was supposed to take off. She said, "Everyone is on board, so they closed the gates early." Obviously a lie since we were not onboard, and you stopped our process because of the airport's disorganization.

Employees had no information and told me they had no supervisor at the airport.

-In a panic, we asked about our options because we were stranded in the UK, far from home (USA). The airport staff refused to help, stating they worked for the airport and not the airline.

Of the three employees attempting to fix the situation, two did confirm that the flight should not have been closed so early and apologized for the error, but the employee working the computer was having technical difficulty pushing the bags through.

We called Vueling customer service multiple times with no answer. Our credit card company called Vueling, and they were told that Vueling was only open Monday-Friday, so we were stranded since it was a Sunday. We had to wait 3 hours for our bag that was already on the plane to be retrieved and returned to us.

We were scammed into buying two other one-way flights online for $724.13, plus $182 for luggage (after I paid for the luggage that never made the trip). We ended up waiting in the airport for 11 hours, PLUS an additional 4 hours because that flight was delayed causing us to miss our arranged transportation and housing accommodations and miss an entire day of our vacation.

Vueling also charged us twice for the bags that never made it on the plane.

Traveling is already very stressful, so pressure is put on the traveler to spend more money due to fear of missing the flight.

It is unacceptable that airport staff is so poorly trained and overwhelmed that they cannot assist customers or directly cause a missed flight. It is the responsibility of the airline to hire adequate and qualified staff. The staff is 100% responsible for us missing the flight when we arrive way before the required time. The airline benefits from this poor training at the expense of the customer.

On 07/07/2023 , VY8723, Dublin to Barcelona 21:45 - 01:25(08/07/23)

It happened delay to departure, 30 min late, the airplane was around 27C (so hot)

When the airplane arrived, the airplane started being warm again and took 45 minutes to start people leaving to airplane … another incident was the lights were turning off and on in the airplane. And to collect the luggages, it happened more delay. It is now 4:15am and my luggage and for the entire flight not started to appear.

Hello,

We are in an URGENT situation with our delayed baggage and Fueling doesn’t even try to make the smallest steps to help and resolve the situation.

- On June 28th we’ve missed our flight from Lisbon to Barcelona (Booking code: YFL2SP). The personnel at the gate told us that it’s impossible to get our bag now since it “probably flew to Barcelona” and we should open a baggage claim there.

- We drove all night to Barcelona since we needed to be there, and we opened a claim in the Barcelona airport after they told us the bag is actually still in Lisbon and NOT in Barcelona. We were told that “it is not a problem” and that our bag will arrive here at where we are right now (4 more days left!) in Perpignan, France on the Spanish border.

- The claim that was opened has the PIR: BCNVY62268

- Now it has been 6 (!) days since the bag is lost, we are still WAITING for the bag, the online tracking system doesn’t update at all.

- We tried calling Vueling 3 times (!) and all the customer service is able to say is “it’s being search, it’s in process”, not one can call the relevant department and check, no one can escalate, no one takes responsibility, 100% entirely useless and non helpful.

- We are without our clothes (not a single shirt), without our devices, without our personal belongings, waiting daily, checking daily, calling daily and received 0 (ZERO) assistance and care from Vueling for such an important problem and such a simple process of resolution.

- I DEMAND this is looked at TODAY and resolve! We need ur bag and we have no place left to turn to.

- Again full details:

- PIR: BCNVY62268

- Booking code: YFL2SP

- Name: Dr Ilya Gurman

- Email: [protected]@gmail.com

- Phone: +[protected]

- Our address that is has to get to within 4 days: 5 Pl. Jean Baptiste Molière, Perpignan

Our return flights from Rome to London Gatwick on the 2nd June 2023 was cancelled.

We had to spend the night in a hotel, arrange our own taxi back to Rome airport, then catch one flight to Barcelona, wait over two hours until our next flight to London Gatwick, a whole 24 hours later than when we should have arrived back in the UK.

I completed the claims forms on 14th June 2023, still have not received the compensation.

We have tried to contact the airline but cannot speak to anyone.

Our initial booking ref: UGKYFJ

Ref for compensation claims: Case [protected] and Case07349988

Sara McKenna

My booking : NEHTKP

Email booking : [protected]@yahoo.com

Flight from Paris ORY to Milan MXP

Travel Date : 14 Jun 2023

Time : 12.30hr

Name : Teo Hwee Sian

1 of my check-in luggage zip holder was damage, padlock damage and luggage belt missing. It seems luggage was been pry open.

Went to Lost and Found Customer service to made report, but was rejected as they do not entertain such damage.

Dear sir or madam

I have booked two tickets to Cairo, Paris, roundtrip. The reservation includes two personal bags measuring 20 x 30 x 40 cm and a travel bag weighed 20 kg. Given that, my daughter had an operation in the neck to remove a malignant tumor in the thyroid gland, Lymph nodes. she cannot carry a personal bag without being supported by wheels, and she cannot carry it on her shoulder.

We both left Cairo Airport with the same bags, same airline and with the same reservation, no one objected to the shape of the personal bags, or wheels, because they were the same dimensions that mentioned in the reservation.

Upon my return from Orly Airport in Paris, I was weighed, and the official insisted that I will pay for the two bags and insisted that he consider them as a handbag and not a Personal bag !? they push me to hurry ups . I tried to ask him to measure the bags to make sure of the size that mentioned in the reservation, or to explain why we they must be in this shape due to my daughter's health conditions. Also, I'm suffer from a herniated disc in the cervical vertebrae, I did not find a response, and he asked me for 100 euros. I stepped aside because my daughter started crying and getting nervous, and this is harmful to her condition, as advised by the doctors. After I tried to calm her down and went back to the scale, I was surprised they raised the money for 130 euros instead of 100 euros. I don't know why he asked me for 100 in the first place, then he asked me for 130. It was clear that he was obstinate because I was an Arab or a Muslim or Whear hijab, he didn't want to speak English, although I explained to him that I do's speak French and that I am on a medical trip with my daughter.

Why the company allowed me to go with, the same, bags and does not allow me to return with it !. Likewise, there are many on the plane with the same bags as a personal bag, not a Hind Baggage.

Why he refuses to meager the size and compere with dimensions mentioned in the booking?

I hope from your , Since you are the responsible for security and safety of passenger , to punishing the person responsible for terrorizing my daughter and threatening her psychological well-being, as well as warning the vueling Company to investigate the matter with the charge , punish them , and compensate my daughter morally by sending an apology from the airline to confirm that what happened has nothing to do with discrimination on an ethnic or religious basis, as well as refunding the many that taken, from me, unjustly and intransigence. All data and reservation papers are sent, indicating the dimensions of bags and tickets. And the receipt that was paid with..and for myself, I will not repeat the experience with the same company again.

My son had booked a flight with this company from London to Barcelona with departure on 16/6/2023 in a group of 5 people, tickets bought by Trip.com, [protected], GKRVFX, flight VY7833 from Gatwick - London) but him and other 2 persons from this grout couldn't complete the check in online because of them nationality which is Romanian... (strange things for a country which is in EU and has freedom travel between EU countries and have am electronic passport accepted everywhere in the world) and was advised to go in time for a check in on the airport which he did being at the airport at 10am and the flight was set for 1pm. At the check in desk in Gatwick airport him and his friends find out outrageously that because of the fact that they didn't have the check in done online they have to wait for the next flight for Barcelona (4 hours later and with transit to Rome) because all the seats was already occupied by the persons who manage to do check in online, between this persons being also 2 of his friends whit nationality Lithuanian and British. So they've been separate from the group and forced to wait next flight many hours late and arrived after 12hours on his destination.

At the destination they discovered that them luggage was lost to and after a horrible day he is in situation that is almost blind because in his luggage he has his pairs of lenses for change to be able to see well.

Everything what I am write here I sustain with proofs and is more frustrating everything because from UK I can't contact your costumer department no matter how many time I tried and my situation like mother of a son who has 18 years old and being his first tip alone was and still is a most stressful situation and for my son who is in Barcelona is to and financial more expensive because of the way's that has to do between accommodation and airport to try to solve this situation which by the way looks DISCRIMINATORY in his case and I intent to escalade this for a competent organisation to search my sons wrights for a proper services that he payed.

Hello, I would like to make an complain regarding negativ pshichological impact money, lugagge and time lost. My son with 4 of his friends brought thickets from the Vyeling airline for their holiday from London to Barcelona for the 06 of june 2023 with fly ref nr GKRVFX from London Gatwich. They have encountered many problems with the company as we couldn't get in touch with the staff, being discriminated and ignored. They didn't do check in for them because of the romanian nationality they said and sent them to Barcelona with different fly with escale to Rome losing their lugagge too and make them lose the confidence to travel with all the fly companies. They arrived next day to Barcelona with no luggage and very distress because of the situation. would you be willing to help those kids to back home safe and without passing throught the same experience please as they have a fly back on the 22 of june with the same fly same ref nr.

Dear Sir/Madam:

On May 3, 2023 My wife and I boardied the Veuling airline from Palma De Mallo to Athens, Greece with a stop over in Barcelona. The flight number was VY 3907 from Palma De Mallo to Barcelona at 7:30 am and from Barcelono to Athens the flight number was VY 8100 at 10:15 am. My name on the boarding pass is LAU/WILLIAM. We have three checked in luggages. One checked in luggage with tag number 0 030 VY 354970 never arrived and another luggages was delayed.

I will appreciate if you investigate and find out what happened to my lost luggage. Please email me with an official letter of your findings as soon as possible.

Thank you.

Wiliam Lau

Emal address: [protected]@gmail.com

Dear sir /madam, I am writing to advise you of the appalling condition that my suitcase which was placed in the hold was in when it arrived at Tenerife South airport. I am attaching some photos of the suitcase which as you will noe appears to have been treated like a football whilst in transit. My electric shaver which was inside was broken when I opened the case and this is not acceptable behaviour of the baggage staff whom you engage. I would therefore wish to claim £50 compensation to replace these items. Regards Paul Joyce.

Can't submit my claim as Online chat assistance ends with try again later every time I try using. Looking for compensation of 63.16 Euros for items bought when waiting 5 days for my suitcase to show up in Florence. Florence airport Claim confirmation # [protected] . Booking reference 4IEIYN.Departed from Madrid and landed in Florence on Mar 30,2023. Thank You.

I filled a form in for a refund because they overbooked our flight and we had to make our own arrangements to return home as we were told to, this was 21st august 2022 still no refund sent us booking code heard nothing since have tried to contract them by phone cant get through, the refund is for my family of six.

[protected] / [protected] /[protected] /[protected] /[protected]/ [protected] booking code 1BZ6HV this was 9 months ago.

Due to strikes in France Vueling cancelled my flight and said that I would be refunded the ticket cost plus any fees to book a new flight. It has been almost a month without any refund after going thru their automated website. It is not possible to talk to a human since everything is thru an automated line or chat bot on the website. I'm now out USD$700 with no way to have my claim addressed.

I received flight credit from Vueling for the reservation VGLHJJ.

I have followed recommend steps multiple times (which is all I get as a reply) but they do not work as per image in attachment.

I asked to be contacted multiple times: requestes sent on the 11, 13, 20 and 24th of April.

I called multiple times and used all the options available but still I wasn't able to talk to someone who could help, but rather pre- recorded voices with the same info that it is on the webpage.

I sent emails explaining this to this very same email but no reply on Vueling's side.

I wanted to use the flight credit to buy a ticket for the 13th of May and I couldn’t do it, I couldn’t reach Vueling.I had to buy a ticket to another day since the prices went up.Since this flight credit has not be working, Vueling can not solve it, I have been losing money and time over this it has no use for me. Thus I want to be reimbursed in euros to the same card I made the purchase.

I made a booking on the website for 2 people

I've booked my flight, paid for checked bags - good so far.

I want to add a SINGLE cabin for 1 person - that's all I need & I don't want to pay for something I don't need.

Website only has option to "Add cabin bag for ALL passengers"

Help

I have been unable to contact anyone through customer service