Vueling Airlines
Reviews and Complaints

You changed my flight time, because if this you said I could make change
I went online and changed the booking
After I made the change, I noticed you had reduced my holiday by 1 day as your flights did not return after 3 days
I called customer services and they found me a flight that was returning after 3 days
I then contacted the hotel and they said I will have to pay a £300 increase on my hotel due to the new flight dates
I called your customer service team as I need to cancel, as the extra cost is affordable to me
I was told I had a two-hour period after making the phone call to change the flight times, which I wasn't aware of
As you are refusing to refund or provide a voucher to confirm my flight has been cancelled, Love Holidays are saying they won't give me a refund for the hotel and transfers
I'm in a situation through no fault of my own and nobody is helping me resolve it.
Please can you confirm what you can do to help me change the flight, get a refund or voucher?

Good afternoon,

I forgot the password for my group vueling account A07162506. I rclicked on the link for forgotten passwords. I was sent a temporary password which didn't work. When I try to get another onw it says access not permitted. I have called many numbers for Vueling and nearly always end up in an automated loop which doesn't solve the problem (including [protected] [protected] as well as UK numbers). I have written to [protected]@vueling.com and partners.[protected]@vueling.com and both came back with automated replies. I have wasted over five hours trying to contact them and there is no way of speaking to someone who can resolve the problem. The few times I got through to someone on the phone they just wanted to give another number to call.

Angus McCormick - please contact on [protected]@gapps.kingrichardcollege.com

My son's flight MGVHXW from Barcelona to JFK Airport in NY on March 26, 2023, was canceled. They boarded the airplane & were told to get off and later told the flight was canceled. He never received any information on a rebooking flight to get home. I had to purchase a new very expensive ticket through another airlines to get him home. They provided a voucher for a hotel and a shuttle, but the shutter never showed up. It was the middle of the night, so we had to book him a hotel to sleep the night & I had to pay for transportation to get him there. I have spoken to Level & Iberia, and they say it's not their issue to resolve because the flight code indicates it to be Vueling Airlines responsibility. I have been on Vueling website and followed the directions to get a refund, but I get an error message every time. I have also tried to call the several phone numbers I have found and it's all automated and tells you to go to website. I have been at this for several weeks with no resolution.

Can anyone provide assistance with this?

Hello. My Daughter and I traveled to Malaga, Spain. Our flight from Malaga to Amsterdam was canceled on the day of the flight. I requested a refund when I came back to the USA. I provided all the information and received an email indicating that I will get a refund. I still did not get my refund. It has taken so long. My flight was cancelled a long time ago and when I go online to enter information again, the automatic reply says that we will get money back in seven days. This is not acceptable. There is no way to chat with a live person. Automatic service is not doing the job. The flight cancellation caused so much trouble and money. I would like to get refund ASAP. Our flight from Malaga to Amsterdam was cancelled and we have to buy two new tickets to be able to fly to Amsterdam on the day of our travel. We had a flight from Amsterdam to America the following day and we could not stay one extra day in Malaga. Therefore, we had to purchase very expensive tickets online to be able to go back to Amsterdam so we can make it to our flight to America the following day. I bought two tickets for my daughter and I, paid 490 for one ticket and 250 for another. The total is 740 euros. In addition, I paid extra fees related to the delay in our flight including the transportation and extra fees related to the flight cancellation. This amount has to be refunded by check ASAP. I already provided all the information requested. The money has not been refunded. I have not received any check from your company.

please respond to my e-mail as soon as possible. My email address is: ray.[protected]@gmail.com



Current request details:

Case number: [protected]

Booking code: EN9RJB

Name and surname: Shahla Ray

Route: AGP - AMS

Date: 2023-03-11

Flight no. VY8365

I have yet to receive a refund for the following flights booked (which were changed by the company). I wrote many times and yet to hear back:

London (LGW) to Seville (SVQ)

Vueling Airlines 6017 17:10 • London, England, UK (LGW-Gatwick) to Seville, Spain (SVQ-San Pablo)

Airline confirmation: TBN7FI (Vueling Airlines)

Economy (Y)

Thu, 17 Nov, 17:10 - 20:45

2h 35m flight duration

Granada (GRX) to London (LGW)

Vueling Airlines 6622 21:30 • Granada, Spain (GRX-Federico Garcia Lorca) to London, England, UK (LGW-Gatwick)

Airline confirmation: TBN7FI (Vueling Airlines)

Economy (Y)

Tue, 22 Nov, 21:30 - 23:10

2h 40m flight duration

Case number: [protected]

Booking code: TBN7FI

Amount pending: 58.23

Further to my complaint on 17.1.2023.

I was booked on Vueling flight No VY1261. Booking Ref BYYKKY on the

20th December 2022 for flight to Malaga, Spain. We boarded but were then taken from plane due to problem with plane. We were delayed all day before

flight was then cancelled. We returned following day to have to wait again for

another flight. Consequently we had lost a day and night of our holiday.

I have not received any acknowledgement to this day.

This may be my 50th try to contact you and get help.You keep telling me to tryagain. So frustrated

I booked a flight toBarcelona from San Francisco on June 12 2022. It was resceduled for April 16, 2023.

I see there are no flights from San Francisco to Barcelona on the 16th to the 19th of April. I have an important meeting on the 18th and had to rebook w another airline. I want a refund.

Booking code BYH4Yi

[protected]@sbcglobal.net

Cynthia Cerletti

[protected]

Please, please. please respond. The credit card I used to book has been replaced so will give you new one to issue a credit.

I have put literally hours on your website hoping to get resolution and can't get anywhere. This is horrible.

Waiting to hear from you...

Cynthia

Booking reference: ZBGQYL Flight numbers: VY7831 and VY7832

Flight times: 09:05 Gatwick to Barcelona 12:10 and 10:50 Barcelona to Gatwick 12:10.

I booked the above return flight with you and checked in. Subsequently, this was changed by you and confirmed – WC9T7F, Flight number: VY823 LGW 09:45 BCN 12:50, and VY7826 BCN 12:35 LGW 13:55, which I accepted.

I then received an email from you 1 November 2022 stating that: “We regret to inform you that ….your flight VY7824 will not operate. We will contact you again shortly to inform you of the best alternative for your flight.”

I waited for you to contact me (as your email said you would shortly) but not having heard from you I went online to look at my booking and noticed that you had offered me a return flight on the Tuesday 8 November 2022 which I could not accept as I was back at work on the Monday. I wanted to reject this offer (whilst still wishing to retain my 4 November flight to Barcelona), but your system did not allow for this and I was therefore forced to accept the return flight for the Tuesday (which I would not take), whilst looking for an alternative flight from another airline to return on the Sunday 6 November. Unfortunately, given the lateness in your change (not having notified me as you said you would of an alternative flight), I had to book with Iberia at the cheapest option available (£97.40), but this was flying to Madrid at 21:05, then waiting for a flight from Madrid to Gatwick at 06:05, arriving in Gatwick at 08:25 on Monday 7 November 2022.

I had to spend the night at Madrid airport (too late to arrange a hotel). I checked in to the VIP lounge at a cost of 39.05 EUR as I wanted a more comfortable seat to sleep on instead of the metal chairs in the main airport. I also spent 13.60 EUR on food and drink for the time I was hanging about Barcelona waiting for the evening flight.

To make matters worse, after I checked my booking with you on 2 November (not having heard from you) I looked at your website and you still had numerous direct flights available to fly from Barcelona to Gatwick on the Sunday 6 November with your airline, and yet you offered me a return flight on the Tuesday!

To conclude, I am seeking the maximum compensation from you to which I am entitled to, to include reimbursement of the monies I have expended above along with the refund of my return flight with you, which I could not use.

I am attaching the receipts referred to.

Yours faithfully

John Merron

Hi,

In 20. 02. 2023. me, and my girlfriend booked a flight for two persons plus extra laguagge with a mail teodoramitkovic.[protected]@gmail.com

Thats the flight from Santiago to Barcelona for 23. May 2023. from 11.45 to 13.25 h

The purchase come to us, you took the money from our bank account, but you dont sent our confirmation code, so for now we dont have any of details.

We can send you screenshot of our bank account where are details that you took money.

Yours,

Ljubiša Šljivić

and Teodora Mitković

Good day,

As you know from my claim, on Monday 5th December, I checked in at Barcelona Airport for my flight to Malaga. When I arrived at Malaga, my suitcase did not appear. I went to your lost luggage desk where you asked me for my boarding pass and my luggage tag. My boarding pass was electronic which I showed, but my luggage tag was stuck to my passport, so I peeled it off and handed it in. I was then given a lost luggage P.I.R. ticket and was told that I would be contacted within 48 hours.

When I did not receive any contact from yourselves after two weeks, and finding it impossible to speak to anybody on the phone, I had to travel to Malaga Airport (90 minutes’ drive) and spoke with the lost luggage office again, where the lady tried to locate our luggage and promised that somebody would contact me with more information within 7 days. When I still did not receive any communication after 5 weeks, I travelled to Malaga Airport for a second time and again spoke with the lost luggage office. The lady told me she could not locate my luggage and that I should make a claim for compensation.

I then made my claim. Only then did I receive the only phone call from you to tell me that my claim was rejected and that you were closing my complaint because I did not have my luggage tag which you did not return to me when you asked for it to make out my P.I. R form. I have used Vueling often in the past, and have found you to be pleasant and efficient. It is a shame that this has tainted your reputation so much. You asked me for my luggage tag to produce my P.I. R form, you did not return it when you handed me the P.I. R form. You know that I have lost my luggage.

The only phone call I received from you was to tell me that you rejected my claim.
You are a big company, and I am a small individual with limited resources, and you are taking full advantage of this fact.
I find this a shameful disregard of my rights as a passenger, and of my possessions.
You do not have a right to close my claim, and that I am due compensation under the Montreal Convention.
I expect you to investigate the loss of my suitcase fully, inform me of the results and offer me compensation if you have lost it.

Yours sincerely
Patrick Francis
[protected]

On 28.11.2022 we (Ron den Harder and Helena Maria Bos ) we recieved

2 Case Nrs [protected] and [protected]. For the Nr [protected] we recieved the Email and Refund. Thanks. For the Case Nr. we didn`t receive a Email or Refund. Please can you look for the processing?

Booking Ref. T8TRNR

Flight Palma Barcelona Zürich

Names: Ronald den Harder / Helena Maria Bos

Delayed Flight 3923 on 24.11.2022

On the 20th December 2022 was due to fly to Malaga with Vueling. A problem occurred with plane and we were told to leave aircraft. Flight VY1261 was due to take off at 09.50 hrs. Hourly delays were displayed throughout day but were then cancelled in late afternoon. We were told to return the following day, which we did, but several hours delay was again made, and consequently by the time of our arrival at Malaga we had lost another day.
Flight was VY1261 Due to leave Cardiff Airport at 09.50 hrs 20th Dec 2022.

Re: Bags booked - DCYZ9C

I booked cabin bags but was told they didn't show on the booking.

I contacted customer service and was told they had no record of cabin bags either even though I had paid for them.

I had to book them to go in the hold as I was told there was no room left in the cabin.

My complaint is -

1. When we were sent confirmation of the booking our cabin bags were there so we had paid an extra 86 for nothing!

2. When we boarded the aircraft there was plenty of room left for our bags after being told there was no room. Indeed, several overhead lockers were closed with only one cabin bag in.

3. As we were told we had no choice but to book our 10 kilo luggage in the hold they were then LOST! Totally unnecessary if we had been able take our bags on board as originally paid for. We had to wait 3 days to get them back.

Copy of e-mail below showing that we had already paid for cabin bags after we had been left with no choice to pay to put the same luggage in the hold - https://ibb.co/0BPk8mJ

Was due to fly out on 12th october 2022 at 17.15 to palma waiting at the boarding gate was told had to go back to the departure lounge, we did not fly till around 05 40 13th 0ctober it was over 11 hours delay have phoned many times to vueling and complained on line the response I have is the flight delay was beyond their control with a list of what is beyond their control adverse weather conditions, strikes and diversions, bird strike, runway closure etc have asked what the problem was only to be told that it was beyond their control the rumours going around was the flight crew had used their hours up and had to send for new crew, though this has not been confirmed vueling will not give me a answer as to what the problem was

I was supposed to catch the 0700 flight from Barcelona to Venice on 20th December, but unfortunately, I missed it. I would like to emphasize that I am not blaming Vueling because I missed my flight but I am pointing out below that there were errors made by staff that made it impossible for me to get on a flight that should have been available at the time I arrived at the boarding gate.

Facts about the situation.

1 I am 76 years old and sometimes I don't get everything correct.

2 I had checked in to the airport using my ticket.

3 I arrived at the gate at 22 minutes to 7, which was, of course, rather late.

4 While I was walking towards the gate the sign showed 'now boarding' or something similar.

5 The man at the gate told me that the gate was close. He also said that because the plane was out on the concourse and not next to the building so, passengers had to go to the plane by bus and the last bus had already left.

Observations

1 Gates close 20 minutes before departure.

2 It would have been recorded that I had checked into the airport (not just online) and that I was not in that case a 'no show', and the staff at the gate would have known that.

3 The last bus had left the boarding gate before 06.40

4 The boarding sign still showed as 'now boarding' at 06.47.

What followed after I had missed my flight.

1 I had to purchase a new ticket, Even though (a) there were plenty of empty seats on the next flight (b) Vueling could have just given me a new ticket, other airlines frequently do this.

2 What was even worse, and really unfair, was that I also had to make another 'underseat' purchase for 30 euros this is outrageous.

I believe that I should get some kind of refund for the following reason.

1 I had checked into the airport

2 Boarding gate staff would have been aware that I was in the airport if they had checked.

3 The gate closed early, I would estimate 10 minutes early if as I was informed the last passenger bus had already left the boarding gate.

4 The sign said 'now boarding' several minutes before and several minutes after the last passengers had gone.

5 I should not have had to pay for the 2nd under seat luggage ticket.

Flew with Vueling from London Gatwick to Lisbon via Orly on 31 December 2022. Arrived at Lisbon with no checked-in luggage at 18h30 on 31 December.

Had bought lost baggage insurance with ticket for flight.

At 21h00 on 01 January, still no confirmation of baggage and 27 hours in Lisbon without any baggage.

Contacted Vueling Airline contact centre at 21h00 on 01 January and provided all detail from passenger, to contact details, to flight booking number and lost baggage PIR number, no information available and told to call back tomorrow, 02 January 2023.

When asked about what can be purchased due to lost baggage and under baggage insurance taken out, agent was not willing to provide information and said the call was over.

When I insisted on a response to a very legitimate question, either from herself or a senior or colleague who could help as needed clarity what could be purchased whilst in Lisbon waiting for luggage, such as basic toiletries, basic pajamas, underwear, taxi to and from airport to search for baggage, etc, I was told the call is over and I can read my policy document to find out what I can buy and then claim after and see what gets paid back to me.

Unacceptable service and attitude from an airline that I was very complimentary about and flown with 3 or 4 times in the last 6 months.

All I want is to know where my baggage is and when will i get it back, preferably delivered to my address in Lisbon and what in the meantime am I allowed to purchase for basic comfort due to the fact that my baggage is still lost without any confirmation more than 27 hours later and going into a second night without any baggage and progress.

Shocking customer service, experience and appreciation.

Appreciate urgent response and resolution.

Thank you

Karl Fourie

I booked a flight from Barcelona to Dublin departing 16/09/2022. I booked through the Vueling site and before booking I spoke with an agent to ask if I could bring my pet dog. They told me that I could but first I should book my ticket then phone customer services and they would then book the dog. When I had finished booking the ticket I called customer services and it was only then they told me that I could not bring my dog on that flight. So I didn't fly and the agent said she would issue me with a refund voucher for €173.99. I'm still waiting on the refund voucher.

Flight changed, e mail and SMS promised for any changes, was not provided. I lost the flight and incurred other significant costs. Flight JMG 3QE. Vueling cannot be contacted, very poor customer service.

Outward flight from Gatwick to Santiago de Compostela for 2 people on 12 Dec returning 16 Dec. Both lost and other costs incurred. One of passenger a senior citizen.

Henry

[protected]

[protected]@yahoo.co.uk

Hello, I wish to claim compensation for the cancellation of flight vy1261 on the 20th of december 2022 from cardiff to malagga, we were removed from the plane 20 minutes after boarding and returned back into the airport, at about 10am, we were given no advice or help from airport staff just a briefings over the tannoy every hour on the half hour, we were eventually told at 10 past three in the afrernoon the flight would not leave that day and we then had to wait until 4pm for our luggage to be returned, nine hours we sat in the airport with no offer of drink or food from anyone at the airport, our travel agent this morning have been trying all day to contact you on this matter with no replies from you coming back to them but we have spoken to our solicitor and we have been told that it would be advisable to refer this matter to the european court of justice I f no more information is forthcoming from you within the next 24hours, this request is not just about money but a case of priciple for what we were put through and the trauma it caused us, I am 81 years of age and my wife is 76 so please attend to this request asap, thank you.

I have repeatedly tried to contact this company following a holiday in September this year and have had no response.

I wish to make a serious complaint about your service from Birmingham to Barcelona on Saturday 19thSeptember 2022.

I paid extra to have exit seats 12F and 12 E.

This flight was delayed and didn’t depart until 830/9.00pm.

I happen to be glancing out of the window just before departure and a male steward stood by the seats and started talking about evacuation process. As I was starting out the window, I initially didn’t hear him until I turned around to see he was trying to get my attention.

Due to this, he told me I was disabled and could not hear him and I was required to move away from the seats immediately due to wearing hearing aids.

Both my husband and I contested this to start with as I have no issues in hearing with both my hearing aids in which were fully charged. I had a full conversation with him at this point and he could see that I could hear quite clearly and that my attention wasn’t focused on him initially as I was too busy looking out of the window and looking forward to my holiday! Anybody else would have been the same!

He told both of us ‘if you wont co-operate or move, I will get you off this flight’.

At this point, it was starting to draw quite a lot of attention as he was not quiet, diplomatic or sensitive about it which not only did I find it offensive but incredibly distressing.

In the end both me and my husband had to choice but to swap with a kind couple of lads that were behind us who had offered to help us.

I had asked several times for this male stewards name and he refused to give it and even took his name badge off at the end of the flight so I couldn’t see his name.

I am absolutely disgusted and appalled that I had to experience such behaviour which I believe was quite brutal and not necessary.

I have tried to call Vueling several times and want this matter investigated as whoever this individual was, seriously needs to fully understand Customer Service and Equality and Diversity. I do not expect this from any airline especially from an Airline that was chartering British Airways passengers as well.

Due to the unnecessary distress this caused me, I want a full refund, apology and for this individual to be disciplined as necessary.

This incident wouldn’t be good for media attention and I would rather resolve this amicably before I feel it necessary to take further.