My Holidays
Reviews and Complaints

I booked some roundtrip tickets with LEVEL airline through MyHolidays website in February 2020. Unfortunately, due to the Covid-19 lockdown, LEVEL cancelled the flights. In December 2020, I received an email from LEVEL airlines stating that they would offer me a full refund. However, by the end of January 2021, I noticed that the refund had not been credited to my credit card. I contacted LEVEL customer service, and they informed me that the refund had been issued to MyHolidays, the third-party who made the reservation on their website. LEVEL advised me to claim the refund from MyHolidays.

I have been trying to contact MyHolidays since January 2021, which is about 3-4 months now. However, they keep dodging my emails and pretending that they are "waiting on the airline's response". They never get back to me, and when they do, it's just some BS email pretending that they will look into the issue. They leave me hanging indefinitely, and it's clear that they are complete scammers who have no intention of ever refunding my money.

I would advise everyone to save their money and book directly through the airline's website. There is nothing positive about booking with MyHolidays. They are a complete waste of time and money, and they do not deserve a single booking. Please tell everyone you know to avoid them as well.

So, I had to change my booking dates from Kununurra to Perth, and boy was it a hassle. I made a bunch of calls and sent a bunch of emails, but even after I paid extra, I still didn't get my e-ticket. I was freaking out and kept calling them, but all they kept saying was "we'll get back to you in an hour" or "we'll get back to you in 4 hours" or "the supplier's office is closed" (they're based in Hong Kong, by the way) or "we'll get back to you tomorrow" or "the airline hasn't responded yet." I even called the airline directly, and they told me that the agent hadn't contacted them and that I should just book with them directly next time. I even got the airline staff to call Myholidays, and they told the airline staff that their request for my flight change had been rejected by their supplier. I called them back and told them they weren't being honest with me, but they just kept stringing me along, saying that the e-ticket would be coming soon. But it never did.

Now, I have the supervisor's number, but they're in Qatar, so I have to wait until dawn to call them and see what's going to happen next. It's been a real nightmare dealing with Myholidays, and I wouldn't recommend them to anyone.

As a college student who loves to travel, I'm always on the lookout for the cheapest possible option. That's why I decided to give Myholidays a try. Unfortunately, my experience with this booking agency was nothing short of a nightmare.

On one occasion, I purchased a flight through Myholidays, but for some reason, it didn't go through. Meanwhile, my friends who had purchased tickets through the same agency had no issues. I was left stranded and alone in Tijuana, with no idea what to do. Thankfully, United Airlines came to my rescue and saved the day.

More recently, I made the mistake of purchasing tickets for my parents through Myholidays. Unfortunately, the airline cancelled the flight and refunded all the money. However, Myholidays refused to refund the money to me, even though the airline had already refunded it. I was forced to file for fraud on my card, but even then, Myholidays managed to trick my bank into not refunding me the money. It was only after providing hard evidence that I was able to get my $800 back.

Myholidays is a sneaky, disgusting snake of a company that will stop at nothing to steal from its customers. They lied to my bank about the circumstances, and I had to fight tooth and nail to get my money back. It's clear that this company has no regard for its customers and will do anything to keep their hard-earned money.

In the end, I was able to get my money back despite Myholidays' best efforts to lie and steal from me. I hope that this booking agency gets shut down once and for all, so that no one else has to go through what I went through. Myholidays is a horrible, lying thief of a company, and I would never recommend them to anyone.

I gotta say, MyHolidays is a total rip-off. I was looking for a return ticket from Cairns to Brisbane and Skyscanner recommended MyHoliday as the best option. But boy was I wrong. After I confirmed my payment, the total price was higher than what was advertised. And to make matters worse, when I checked my online banking, the price was even higher! It may have only been $11, but that's not the point. These guys are scammers and people need to know about their dodgy practices.

I called their customer service and the first agent I spoke to refused to give me her name or any reference number. She even had the nerve to tell me that I was expecting "flying donkeys"! I demanded to speak to her manager and she hung up on me! Can you believe that? I had to call back and speak to another representative who was a bit better. They asked me to send a screenshot of my bank statement and while I was waiting, they sent me an email with an attachment showing that I apparently agreed to pay $228. But my statement showed that I was charged $232! The original price was supposed to be $220.27! These guys are faking incorrect billing and still charging the wrong amount. They are scammers and people need to think twice before doing any deals with them.

If every customer is overcharged only $11, think about how much money they make every day! And when you try to question them, their reps refuse to provide any identification details or conversation reference numbers. Once they see that they can't fool you with excuses like US to Au conversion charges or taxes that they can't even show you, they just hang up on you. My advice? Pay a bit more and avoid these scammers! They have hidden charges and the price on the screen is not the same as the final payment. Stay away from MyHolidays!

These guys are not the best, I tell you. I had a really bad experience with them. I paid for my tickets and then they started asking for more money. I refused to pay and they kept my money for a while. It was really frustrating.

After I paid, they sent me a confirmation email saying that I would get my tickets in 30 minutes. But I didn't receive them even after an hour. So, I had to call them to inquire about it. And then they asked for more money. I refused to pay and they delayed sending my tickets.

When I called them again in the evening, they said that they couldn't do the booking because two passengers' names were too long. I asked for a refund, but they kept delaying the process. Their customer support team, located somewhere in India I believe, was really dodgy. They had no skills in customer service and sounded like they were sleeping. They kept me on hold for a long time and didn't seem to care about my problem.

Luckily, I paid via my credit card and managed to work with my bank to get my money back. But I wasted a lot of time and effort with these scammers. I would advise you to avoid them at all costs. I am going to report them to SkyScanner as well because they should not have listed them in the first place. If you read reviews of others, you will see a pattern of similar problems. I should have done that before paying them, which was my mistake. I learnt my lesson.

However, I managed to get my tickets for less directly from the domestic providers here with no fuss after all this drama.

So, I had to book a flight from Portland, Oregon to Palm Springs, California, to attend my grandma's funeral. It was a last-minute thing, as she passed away unexpectedly. I was looking for some good deals online and stumbled upon MyHolidays. The prices seemed pretty good, so I went ahead and booked my tickets. But boy, was I in for a ride!

One of my flights got delayed, and United Airlines refunded me my fare and asked me to rebook my tickets. I was grateful for the help, as I was six months pregnant at the time and couldn't handle long hours of travel. But then, I found out that MyHolidays was holding up my refund. Apparently, they use their own credit card to purchase tickets after they charge your card. So, my refund was sent to their American Express card, not mine. And they were doing nothing but sending me emails in broken English and dragging out the process of returning my money.

It took me over a month to figure out what was going on, and I was not happy about it. My credit card company had to step in, and they are now processing my claim as fraud. This is not how a discount service should operate. It's unacceptable, especially when you're grieving the loss of a loved one and pregnant.

MyHolidays has promised me a resolution, but I'm still waiting. And in the meantime, I've had to deal with their terrible customer service. They don't seem to care about their customers at all. I've attached some screenshots of our email exchanges, so you can see for yourself.

Overall, I would not recommend MyHolidays to anyone. They may offer good prices, but their customer service is terrible, and their refund policy is a nightmare. Save yourself the trouble and book your tickets elsewhere.

I had a decent experience with myholidays.com during my first booking. The site wasn't very helpful, but the pricing was good. So, I decided to use them again for my next trip. Unfortunately, that's when things went downhill.

During my vacation, I decided to go to Greece on a whim. I found the flights I wanted and the price was great. I entered my information, but my credit card was declined. I was surprised to see that the price had changed from $200 to over $800 without any warning from the site. Luckily, I didn't have much money on that card.

I understand that prices can change quickly, but I've never seen them quadruple in a matter of minutes. And, I've always been warned and given the chance to change my mind. I decided to test the site by logging out and using a different machine to search for the same flights. To my surprise, the flights were still listed at $200. But, when I tried to book them again with a different card, the price changed to over $800 once more.

This is classic bait and switch tactics! I would not recommend anyone to use myholidays.com. I even emailed customer support, but received a rude reply telling me that my card was declined and the booking didn't go through. I tried to explain my situation, but received another reply telling me that the increase was due to a price change from the carrier and was out of their control.

This was not a price change! Prices do not quadruple in one minute. If it had been a price change, the user should be informed and given the opportunity to reconsider. This is the most dishonest thing I have encountered on the Internet, and I shop online a lot.

On the 22nd of October, I tried to book some international flight tickets for my parents through Myholidays. Unfortunately, I had a couple of failed attempts. Later on, I received a message from my bank informing me that my debit card had been used to make a payment of AED XXXX on Oct 22 2022 2:07AM at MYHOLIDAYS.COM. However, I did not receive any communication or confirmation from Myholidays.

At 11:36 AM on the same day, I contacted ***@myholidays.com via email to raise my concerns about not receiving any communication or confirmation of the booking and the fact that the amount had been debited from my bank account. They kept assuring me that the money would be credited back to my account. We had multiple communications throughout the day, but I still did not receive any confirmation. As a result, I decided to book flight tickets again from 'Make my Trip' for my parents.

On the 23rd of October at 1:32 AM, I received an email stating that the transaction "Booking ID: MHF***" had been declined. I kept following up with Myholidays for the refund, but they kept saying that it would get credited back. Eventually, they said that they had not received the money and asked me to contact the bank. I raised a dispute with the bank, and they came back saying that the amount had been debited, and the merchant had claimed it. I went back to Myholidays to enquire about the refund, and on the 28th of October, they informed me that the ticket had been booked for the 23rd and was a no-show.

I did not receive any confirmation or communication from Myholidays, and they are lying to avoid refunding my money. We had multiple email communications on the 22nd of October, where we stated that we did not receive any confirmation. We also had multiple chats where we expressed our concerns about not receiving any communication. If I had received a confirmation from Myholidays, why would I book tickets again from Make my Trip?

The company is refusing to return my money, and I have had discussions multiple times with the managers. They keep repeating in their polished duty-free English, "If you received an email on the 28th of October, why didn't you get it on the 22nd of October?" This basically means that they have some messed up systems, and customers have to bear the loss. It is frustrating to deal with such a company, and I would not recommend using Myholidays for booking flights.

This is my second time having a bad experience with myholidays.com. The first time, they fixed the issue and promised to avoid making the same mistake again. I even changed my review and gave them a higher rating, thinking it was just a one-time thing. But now, I'm having another terrible experience with some people in the company.

I booked my tickets with Turkish airlines and requested to cancel them on March 27th. Since then, I've been receiving emails from myholidays.com saying they are following my request, it's under process, and they're checking with the airlines. This went on until April 29th when I received a long call from Mr. Mohd Hamza. He confirmed with the airlines and suppliers the refundable amount and time for refund. He even sent me an email confirming the refundable amount and that I would receive the money within 15-20 working days.

However, it's been over a month, and I still haven't received my money. When I contacted myholidays.com, they said it could take up to 60 days or more for the airline to process the refund. But why did they confirm with me that I would receive the money within 15-20 working days if they weren't sure? They used my credit card to take the money, and they paid the airlines by their own card. So why are they holding onto my money for so long?

As an agent, their role is to facilitate their customer's request. But instead, I'm going through all this hassle and having an awful experience. I paid them fees for their services, but what services did I receive? It's unacceptable that it takes months to cancel a ticket and process a refund.

I'm not satisfied with their service, and I need my money as soon as possible. They can check my emails to see that everything I've said is true.

I had a really bad experience with Myholidays. My flight booking got rescheduled by the airline and Myholidays accepted the changes without even asking me first. The new dates didn't work for me, so I asked them to change it back to the original dates. They told me it would take 7 to 8 hours to complete, but after waiting for 24 hours, I had to contact them again. They then informed me that it would take 48 hours to complete the request. I waited for 48 hours, but still didn't receive any feedback, so I contacted them again. They told me that the change request was still being processed. I told them that I needed confirmation that the dates were changed to match my schedule, as I needed to pay for my accommodation booking. But after a week of continuous follow-ups, I had to cancel my whole holiday as I lost my accommodation booking.

I requested a full refund from Myholidays, but they told me that it would take 6 to 8 weeks to process and it was not guaranteed. I asked for a call back from the customer service manager, but they kept me waiting for over an hour. When I finally got to talk to the manager, he told me that it would take approximately 2 months to receive a refund as they would need to get a refund from the airline first. I explained that I paid Myholidays, and not the airline, and therefore Myholidays should immediately provide me my refund. But the manager became angry with me and refused to give a refund in a shorter duration. He even hung up on me while I was still talking!

I would never recommend Myholidays to anyone and would never use their services again. Their customer service is terrible and they don't respond to their customers via email. My friends who booked their holiday through Expedia had the same issue as me, but they managed to get everything sorted within 2 days. It's probably because Expedia is a professional company and Myholidays seems to be a very amateur attempt at a travel agent.

I gotta say, I had a pretty bad experience with Myholidays. I was trying to book a ticket with them and paid through their online payment gateway. But then, just a few hours later, I got an email saying that the ticket I had booked was no longer available. And get this - they said it would take 14 days to get my refund!

I've been trying to get in touch with their customer support team for a whole week now, but I haven't heard anything back. It's really frustrating because I had made all these plans for my trip and now everything's messed up. And when I looked up reviews for this company, it seems like this is a pretty common thing for them to do. They just take people's money and don't deliver on what they promised.

So yeah, I would definitely not recommend booking with Myholidays. If you do, you might end up in the same boat as me - out of money and out of luck. And if you do decide to book with them, here's their contact info:

Customer Support Team/Travel Consultant
My Holidays & Affixious3rd Floor, Regency Group Holding
Suhaim Bin Hamad Street, 9012, Doha, Qatar

Qatar Toll-free No ***990 - International***5000
US Toll Free No ***566.

Myholidays is a travel agent that is based in the Middle East, but they have an Australian phone number that goes to an answering machine in Sydney. Unfortunately, I was never able to speak to a real person when I tried to contact them by phone. I had booked flights for my partner and myself (OTAA***) through Myholidays, but due to the COVID-19 pandemic, we needed to cancel our trip. When we reached out to Myholidays by email to request a cancellation, it took them some time to respond. Eventually, they told us that they were waiting on the airline for a refund.

I followed up with Myholidays again after some time had passed, but they still claimed that they were waiting on "Virgin Airlines" for a refund. However, after several weeks of being given the runaround, I decided to contact Virgin Airlines directly. To my surprise, I learned that all cancelled tickets sold by all agents had already been refunded. It became clear that Myholidays had been lying to me and had no intention of refunding my money. They have kept my money and are now blaming Virgin Airlines for their own dishonesty. This is not only unfair to me as a customer, but it also reflects poorly on Virgin Airlines.

In my opinion, Myholidays is a dishonest company that should not be trusted. I would advise other travelers to avoid doing business with them. Additionally, I would encourage Virgin Airlines to take action against Myholidays to protect their reputation. It is unacceptable for a company to lie to their customers and blame others for their own mistakes.

I recently booked a round trip to Romania through Myholidays (myholidays.com) and I must say, it was not a pleasant experience. I chose to fly with BlueAir for my outgoing flight and Arkia for my return flight. After making the payment, I received an email from Myholidays claiming that the fare for my return ticket had increased due to Arkia and I had to pay an extra 80 USD. I agreed to pay the extra amount, but to my surprise, they demanded another 220 USD claiming that the fare had gone up again.

I was extremely frustrated and demanded a full refund for both tickets. However, Myholidays replied that they could only refund me for the return ticket. I was left wondering how I was supposed to come back from Romania. This was unacceptable and I felt cheated. It was clear that they did not deliver what I had paid for and decided to change the price after I had already made the payment. This is nothing but fraud.

I must say that this was the worst experience I have ever had while booking tickets online. I would advise everyone to stay away from Myholidays like the plague. They are not trustworthy and their customer service is terrible. I hope that they will improve their services in the future, but until then, I would not recommend anyone to use their website.

Myholidays is the worst travel booking website I have ever used. I booked a ticket in advance and received a booking ID and PNR, but when I arrived at the airport, the airline informed me that there was no booking under my name. I was forced to buy a last-minute ticket at three times the price. The company charged me money but did not issue the flight. It was a complete disaster.

I tried to contact customer service, but they did not answer my calls or emails. I was left stranded with no help from Myholidays. It was a frustrating experience, and I regret booking with them.

I want to warn other travelers to avoid booking with Myholidays. They are a fraudulent company that will ruin your trip. It is better to pay a little more and book with a trusted website than to risk your travel plans with Myholidays.

I have all the documents to prove that Myholidays is a scam. They are only interested in frustrating their customers and taking their money. Do not make the same mistake I did. Stay away from Myholidays and book with a reputable travel website.

Myholidays is a total scam! I can't even give them a one-star rating. Don't believe any of the good reviews on here, they are all fake and written by Myholidays agents. I made the mistake of booking a ticket through their website and then received a call from an Indian scammer claiming that the airline had changed their rates and I needed to pay more money through an email link. Can you believe it? I knew right away that it was a scam and called the support numbers listed on Myholidays. But guess what? I hadn't even received a booking confirmation yet and they told me that the ticket had been cancelled and that I would get a refund.

But why cancel the ticket in the first place? It's because they never had a ticket to begin with. They just take your money and then pretend that something went wrong with the booking. And of course, they never send a refund or cancellation email after they tell you that they'll cancel it.

I'm warning you, be careful out there. Never ever book from a website unless it is directly the website of an airline. Myholidays is just a bunch of thieves trying to steal your money. Don't fall for their ridiculous scam emails like I did. Stay away from Myholidays at all costs!

I had a really bad experience with Myholidays. I had to cancel my April travel plans due to unforeseen circumstances, and I was promised a credit for future use. However, when I tried to book new flights using my credit, I was met with nothing but frustration and disappointment.

Despite my daily attempts to communicate with them via messenger, email, and phone calls, I was unable to use my credit to book a flight home for my daughter's hospital appointment. They even tried to sell me a new set of tickets without using my credit, which was completely unacceptable.

I have been nothing but nice and patient with them, but now I am incredibly angry. I will not stop pursuing this until I get what I am owed.

I strongly advise everyone to avoid Myholidays at all costs. They are a ridiculous business that does not care about their customers.

Update: After 5 days of constant communication, I finally received new flight details and a payment link. However, I had to pay a few hundred extra dollars for a last-minute booking, which was not confirmed until the night before. I had to spend even more money to book a direct flight with another airline, and I still have not received my refund for the payment I made but the tickets were never booked.

I am beyond angry at this point. My experience with Myholidays has been utterly disgraceful.

I had a really bad experience with Myholidays. I wouldn't recommend them to anyone. When I tried to book a flight, the price changed once I entered my bank details. It was really frustrating. I ended up booking twice, but their system messed up my last name. It only had two letters in it! I had to call them to try to fix it, but they were no help at all. They just told me to deal with it at the airport. When I got to the airport, I missed my flight because of their mistake. They wouldn't refund me or give me another ticket. I was so angry that I threatened to take legal action. They sent me a screenshot of my booking, but it was obviously fake. They claimed that I had entered my last name wrong, but the screenshot showed that they had messed up my gender and birthday too. It was a complete mess. I tried to confront them about it, but they didn't respond. Their customer service is the worst I've ever experienced. Don't deal with them!

I gotta say, I wouldn't recommend using Myholidays. They sold me a business flight, but when I got to the airport, the airline said they only booked me for economy. I even had the printout to prove it! And to make matters worse, they charged me an extra ?46 for the "flexibility" to change my flight date.

So I emailed their customer service to try and sort things out. I asked them to change my flight date and also asked why the airline sent me an e-ticket for an economy flight. They promised to get back to me within 2 hours, but instead, they just kept sending me the same email over and over again. It said something like "Our Support Rep has indicated that your request has been Resolved. If you believe that the request has not been resolved, please reply to this email to automatically reopen the request. If there is no response from you, we will assume that the request has been resolved and the request will be automatically closed after 48 hours." They sent it to me more than 10 times in 12 hours!

I mean, come on. I've never had such a frustrating experience with customer service. They wasted my time and money, and I'm really upset about it. So yeah, I wouldn't recommend using Myholidays.

I gotta say, I'm pretty bummed out about my experience with myholidays.com. I thought I was getting a good deal on some flight tickets from Cyprus to Dubai, but boy was I wrong. My boyfriend's visa got declined and we had to cancel our trip, but when I tried to get a refund, they only gave me back half of what I paid! I mean, come on, I worked hard for that money and now I have to give almost a whole month's worth of salary to these guys just because of some stupid visa issue?

I did my research before booking with myholidays.com and I saw some good reviews about their refund policy, but now I'm feeling pretty ripped off. It's not like I cancelled the tickets just for fun, it was a really painful decision to make and now I'm left with a bitter taste in my mouth. I wish they would be more flexible and understanding in these tough times, but I guess they just care about making money.

Honestly, I don't think I'll ever book with myholidays.com again. Their terms and conditions are just too strict and it's not worth the risk. I hope they can learn from this and start treating their customers better, because otherwise they're just going to scare people away.

I gotta say, I'm pretty bummed out about my experience with myholidays.com. They straight up ripped me off, man. When I booked my ticket, they charged me extra for the option to change and modify it for free, as well as for insurance. But when I paid for the insurance, it never even showed up! I had to remind them about it, and they only gave me a partial refund.

Then, when I had to postpone my trip for personal reasons, I couldn't get a response from their email support. I had to call them like three or four times just to get my request heard. And when they finally did respond, they charged me 50% of the ticket fare for cancellation and almost 90% for modification! Like, what the heck, man? I already paid extra for the option to change my ticket for free, so why are they charging me more?

When I asked the agent about it, they just said that all the other charges on the site were non-refundable, so tough luck for me. That's just straight up cheating, if you ask me. I wouldn't recommend myholidays.com to anyone, and I'm definitely gonna try to file a complaint against them. They need to be held accountable for their shady practices.

Hi, my name is Olivia Rodrigues. I did not take my flight from Dubai to Mangalore on 13th March 2023 (PNR 56BZL7) with Air India Express as my carrier and Myholidays as my travel agent to whom I had paid. I have been following up with Myholidays (at least one email every week) requesting for my tax refund and all I get to hear (contact person at Myholidays is Ms. Simran) is that they have not received the refund from Air India Express. This is NOT acceptable to me as I did not pay Air India Express, I paid to Myholidays.com and it is your responsibility to get the refund and credit the same to my account. It is almost 3 months now! Unbelievable! I travel quite often and have been using your company to buy tickets but NOT anymore because Myholidays.com is highly inefficient and does not care about their customers. If you have any customer care, I should receive my refund within the next two days.

Olivia Rodrigues.

Hi,

I had booked a ticket from dubai to India via Air India Airlines. However due to medical exigencies I had to cancel the existing ticket. While doing so, Air India Airlines confirmed that refund of 153 AED was provided to the source account. However My holidays team are refunding only 82 AED back to me. They are cheating me of my money and stating that the rest of the refund amount is service fees. This is not acceptable. I want my complete refund amount back which the airlines has refunded.

MHF221345850

I booked an emirates flight in December 2021 through my holidays.com (MHF211236923). this flight was cancelled by the airline due to covid restriction to Zimbabwe. I requested refund in January until today i have not been refunded. I have written more than 30 emails all in vain. so now i am making all the required formal complaints before also taking this to social Medea. this is extremely bad for companies to deal with clients this way

seems this company is fraudster, they are looting people for nothing. I have booked on ticket which they cancelled due to non-availability and i got call from them to re-book or pay addition money for which i denied and asked to cancel this booking and send refund. The person agreed and said refund will be made in 24 to 48 hours but its been a week now. I am sending them emails but no one is bother to reply on that. Please be aware of this company, this is purely a loot house. They don;t bother about customer and reputation whatsoever...

Bought two tickets from Michigan to Chicago with MyHolidays, but it took them over an hour to deliver them to my email and I couldn't contact anyone (their site said it'd be delivered in half an hour). I had to catch that flight because mine had been canceled with another airline. Well I had to purchase the tickets with someone else in order to fly back home. MyHolidays NEVER refunded me. Bernard their Customer Relation Manager was a liar promising to do it and never did. Now I can't get hold of anyone, they don't return my calls and emails. They don't deserve even 1 star! Horrible people.

I was buy the ticket on Sun, Jul 26, 2020 from My holidays travels online Ref No. OTAA1022022, for the corona period all services cancelled. from Jan 22 all service is back to normal, I requested refund from My holidays

MHF221288828 This is reference number I make reservation with all airlines and somehow myholidays.com made the reservation for me and I had to cancel my reservation the Allegiant airline returned my money but myholidays.com kept it. I keep calling and sending email finally they responded that they have my deposit but they will takeoff all taxes and airport taxes then they will refund my money. I responded to them they blocked me.

The worst agency so ever.. They are scammer.. Never pay your flight with them, I book a round trip flight but My holidays turn it into one way flights and the deduct more than one way flights price in any agency.. When I contact them no response

Dear sir I book my flight today evening via holidays.com from Qatar online my flight from Sialkot to Doha on 22 Nov departure from Sialkot 4am but unfortunately in last movement I not get confirmation on email or page wait more than 1 hour my money detected from my card can you plz do needful last moment following screen apper only

I booked a flight to Panama from Dubai. I requested a change to the flight and they booked a lot of different flights on my booking. I repeatedly asked them to remove the excess flights to my booking as they would cause confusion and potentially make me miss my flights.

Additionally i was unable to pick my seat for my flight.

I asked them to upgrade my flight to business class and they said there was no sear while the airline said there was.

Their customer service were not returning my calls and they were rude. They were putting me on hold and not responding.