Aegean Airlines
Reviews and Complaints

Hello

For nearly 1 year I have tried to resolve a €31.50 lost luggage short payment with Aegean Airlines via an agent called Aggeliki Giannopoulou.

Aggeliki and I have exchanged over 100 emails and had numerous phone calls with no resolution.

I have many Unique Identifier Numbers over the time where i have tried to resolve this issue with the airline - [protected], [protected], [protected], [protected] and #[protected].

My baggage was lost on a holiday and I was short paid on a lost luggage compensation. They made the payment but Aegean's bank uses an intermediary bank to transfer funds internationally. The intermediary bank has taken fees of €31.50 for the transaction BEFORE it has arrived at my bank.

I have provided proof that my bank does not charge fee's but Aegean refuse to accept it and refuse to pay the fee's that their intermediary bank charged.

I wish to escalate this complaint as the agent does not understand the way in which banks transact and how this error has occurred and has refuse to pass the issue onto her finance department that would understand how this occurred.

I have been trying to resolve this with Aggeliki and the Aegean Customer Relations and emails aliases. The Airline has ceased responding to my emails.

I have provided all the necessary documentation and evidence that my bank has not taken fees for the transaction.

It is not acceptable that I should forgo €31.50. Especially after my lost luggage inconvenience and how long this is taking to resolve.

I have been very patient with the Airline. I advised them that if this issue was not resolved by the 1-year anniversary, I would be escalating to the authorities. Thus my email to you

My ask is that this is escalated for resolution and payment of €31.50 without any additional fee's being charged to me.

Regards,

Victor

I had a flight me and my husband from Stockholm to Cairo with connection flight in Athens.

The connecting flight number was A3930, from Athens to Cairo.

The planned departure time was 11:55 pm June 25th.

The flight was delayed by nearly 6 hours from the planned departure time.

We were informed the flight will be delayed for 1 hour before boarding.

Before the new departure time, we boarded normally and were placed in our seats in the aircraft.

After that, a lot of time has passed “ more that 1 hour” while we are inside the aircraft and we don’t take off and no information were given to us by the crew.

From the aircraft windows we could see some workers taking bags in and out the aircraft.

Some passengers started to freak out and asked questions about what is happening and why we don’t take off.

The crew had to talk to us about it and told us they are having problems with luggage, no understandable details.

The passengers got more and more frustrated and The crew didn’t didn’t do anything useful to handle the situation or to solve the problem quicker.

We are kept locked in the aircraft to nearly 4 hours before the captain told us that we can evacuate the aircraft and go to set in the airport till the problem is solved.

While we were locked, the crew tried to buy time by doing weird actions. They opened the carry on bags’ lockers above the seats and started asking the passengers about which carry on bags belonged to them one by one.

Nothing was offered to us in the airport, no food, drinks or anything to acknowledge that there is a fault done by the Aegean Airlines.

In the meantime I tried to contact the Aegean Airlines hotline to help us, it was nearly 5:00 am already, but the contact person told me that she can not know any information about my flight situation because she has a limited access to information and she cannot help and I can call again after 7:00 am for another contact who has more access.

At nearly 6:00 am the crew called us to board again as they claimed the problem was solved completely , we were seated again in our seats but we didn’t take off till 6:35 anyways because the crew was replaced by a new one.

We reached Cairo airport finally to find that our baggage didn’t reach Cairo airport anyway and we waited for 2 weeks till they reached Cairo airport.

The experience was so horrible and tiring. The delay collectively was from 11:55 pm to 6:35 am.

We expected an apology on what happened and a meaningful compensation as an acknowledgment of what they did.

We complained to the company and their reply was that they were sorry for the delay and they offered the least compensation stated by passengers’ rights “250 euros”. They mentioned nothing about the problems that are caused by the poor handling of the problems they had. They didn’t apologize for locking the passengers inside the aircraft. And the compensation doesn’t match such a noninformed long delay time with no refreshment or accommodation offered.

Aegean never send a booking confirmation, after booking and paying.

After trying to get in contact several times asking to receive a booking confirms, they finally spoke to me on the phone. They said they couldn’t send a confirmation and would cancel my booking (even though I paid for it). They would refund and I’d have to book the same trip again. Had to wait for weeks to receive the money.

Booking the exact same trip the second time costs me over €120,-. They said the mistake was on their behalf, yet they don’t make up for the difference. No responses whatsoever on my emails. And when phoning, they send me right back to the complaint format on the website.

On top of that, 5 weeks after booking they changed the seats. I paid for extra legroom. The email didn’t give a reason, just a notification that the seats were changed. They said they would refund the money I paid for extra legroom. Haven’t seen or heard from them ever since (6 weeks ago).

Worst airline ever!

On the 13th of August, I flew Business from Lisbon to Athens with Aegean. On arrival, my checked bag was missing. I reported it immediately to Aegean at the airport, but my luggage was not returned during my entire stay. Actually, the bag was only returned back to Lisbon on September 8. According to Aegean's website, Business Class passengers are entitled to 60€/day compensation for 1st need expenses when they're not at their permanent residence. My luggage was lost for 26 days and delivered back to my permanent residence while I was still away. This makes up for up to 1560€ compensation for first-need expenses. After reporting my lost luggage at the airport I went to Aegean's website and submitted a claim to collect my compensation a few times. I sent all the requested information including the receipts of all the first need expenses during my stay. I spent a few dozen euros calling their call centre in Greece to understand why I hadn't gotten any reply to my claims. They confirm they have received them, but that I have to wait for the reply.

It has been almost 4 months since my flight and so far no one has contacted me regarding my claims.

I made a trip from Cairo to Larnaca with a stop in Athens on 06/15 and one of my 2 dispatched lugagge never arrived - I open the complain in the Agean once arrived and so far has been today 14 days without any information, notice, nothing. Nobody can tell me whats going on, how to solve this situation, if the lugagge still been searched - nothing. this is an absurd not only with a custumer but also with my person.

If you have the opportunity to not choose AEGEAN do not do it for your own sake. I travelled from Cyprus through Athens to Chania which was my final destination on the 23rd of June. They lost my bag, today is day 4 and no sign of it. They never reply to my calls. All i want is my bag with my personal things and clothes. How can they loose a luggage while having all the information hanging on it? It was my first and worst experience in a foreign country with no clothes and with not the economic opportunity to spend on both the vacation expenses and now clothes.

A3 609 flight 22:15 on the 20th of June from Heathrow London to Athens, Greece, has cancelled unexpectedly. I had tried unsuccessfully earlier to do the online check in, only to find out (by the way i arrived 3 hours earlier at Heathrow airport) that the flight has been cancelled.

No updating emails to inform the customers, none at Aegean's check in desks to help us out, neither supporting information regarding the reason of the cancellation.

Only an employee's advise to leave the airport until further notice.

Personally, i expect fully refund for this hassle obviously and as soon as possible an update for the next available and free of charge flight to Athens.

On the 26 June 21, I boarded a flight from London to Athens the flight was supposed to leave at 12.15 pm instead it left at 1 pm on our arrival in Athens I arrived at the baggage hall at 6.35 pm, the luggage arrived at 7.35 pm there was outrage by the passengers in the baggage hall as there were no other flights and it was only after going back and forth to the bag tracing that an agent came and started to apologise after waiting for nearly an hour due to the negligence of the airlines I missed my cruise spent a €100 on cab fare then I had to go and book into a hotel Hyatt grand which is costing me €140 a night and I don't know when I am leaving as I have to make arrangements with the cruise company to see what they intend to accomplish I will send copies of the receipt for hotel tomorrow

Aegean Airlines refuses passengers without an QR code on Board.
However they claim to have posted the requirment for this QR (which needs to be obtained 48 hours prior to the flight).
However all passenger that book via an agency i.e. Expedia visit the webcheckin site and not AEGEAN' main page. On the web-checkin is no mention of the QR code requirement. This is an omission of the airline.
It seems that Aegean doesn't even wonder why so many passengers are refused at the gate and earmarked as NO SHOW. On top of that you have to pay for the change fee. On top of that I had paid extra for an upgrade challenhe and lost this money too.
Rest assure this was after 20- years AEGEAN, the last time I ever fly with a this airline again.

I booked to go to rome with my husband, his brother & wife, we flew on 10/1/20, LCA-ATHENS-ROME, we were due to fly back on 14/1/20 at 17.25, arriving in Athens at 20.25 with a gap in Athens then our connecting flight to Lca was at 10.15, On Sunday 12/1/20 I recieved an email stating that the flight was changed from 17.25 to 19.25 meaning that we would arrive in Athens at 10.25- therefore resulting in us missing our connecting flight to LCA at 10.15 by 10minutes, I wrote an email back to the company that I had booked with & they said the only other option would be to fly in the morning -14/1/20 at 10.40 arriving in Athens at 13.40 & then we would have to wait in Athens until 18.40 for our connecting flight back to LCA, I was very dissatisfied with this as it meant we were loosing almost a day of our holiday & would be spending a good part of the day in Athens airport! I contacted the company, they said I had to contact Aegean, I called Aegean & couldnt get through so I waited until I got back to my hotel & tried again, I was not succesfull, the following morning 13/1/20 I called Aegean & the lady informed me that it was nothing to do with Aegean so contact the company that I booked with to change the flights, I started my calls at 10.22 & was constantly put on hold & cut off until 12.37, I was trying to contact that company & Aegean for 2 hours & still had not had confirmation that we were on a flight home on 14/1/20, I was loosing a days holiday plus I had spent a few stressfull hours consistently trying to sort out the problem & still no confirmation, finally at 13.00 I managed to not get cut off again & was succesful in re booking our flights, we left our hotel at 7.30 meaning we missed breakfast as it was not open until 7.30! to travel to the airport to check in, we were on time & due to take off at the changed time of 10.40, we taxied along the runway with everybody in their seats - including the stewardesses, just as the pilot put the engines into full thrust to take off we heard a man at the back of the plane shouting -"stop the plane, we are all going to die, I don't want to die, I need to speak to the captain, I have information the plane has a bomb on it, we are all going to die, I want to speak to the police, I want to speak to my lawyer, we are all going to die, stop the plane, we are going to die" everybody on the plane was shouting, screaming, crying, it was the worst experience of my life, the plane stopped - the stewardesses were then out of their seats, another man was shouting " get me off this plane, the lady next to me was holding her child rocking her & crying, it was so traumatic,, a few people were videoing all of this & then the stewardess starting shouting & screaming at the man to delete his video, he refused as he said it was his evidence, after all this terror the stewardess said the man has mental issues & he has a dr & policeman with him because he is a problem! How dare you put him on our flight with no prior warning? how dare you even put him on a flight with us - the public, eventually the captain said we would have to taxi back to our parking place & that he would be escorted off the plane by police, the captain assured us that everything was fine & that we would be on our way to Athens soon, while we were waiting, security came on board & was checking for something...? we were not informed of anything, then I look outside the window & see security looking underneath the wing, they looked like they were checking for suspicious items, at this point I wrote a message to my mum telling her to look after my children & tell them that I love them all, I was crying whilst writing this message as thought it could be my last communication with my family, I really thought maybe there actually is a bomb on the plane & that man knew about it & wanted to get off before we took off as the plane will explode in the air, it was so distressing, my husband does not like flying & I had assured him that we will be fine its just a short trip to Rome & back & then this happened! since we arrived back in Cyprus my husband has been waking up every night in a cold sweat because of the nightmares of what we went through on your flight, I am absolutely disgusted at the treatment from Aegean, when we finally landed at Athens we had a further 5 hours of waiting plus we incurred extra costs to eat & drink whilst waiting, no apology or explanation, I am waiting for an explanation of why this man was allowed to terrorise us on our flight that wasn't even supposed to be our flight because we were originaly booked on a different flight, I demand a full refund on our tickets & will be booking my husband an appointment with the Dr for some sleeping pills as he cant keep loosing his sleep like this, I am so dissapointed with your company & the way we were treated, I have all the videos including the stewardess shouting at the other man that videoed too, once in Athens we had other problems because of the stress leading to us not arriving home until midnight
yours truly
Anna Iacovou

Πολύ κακή εμπειρία 21/10/2019 gate B28 Athens Airport... Στην πτήση προς Μπολόνια A3682 έπρεπε να πληρώσω επιπλέον 50 ευρώ για έξτρα κιλά. Οκ. Αλλά ήταν εντελώς τυχαία επειδι πολλά άτομα πέρασαν χωρίς έλεγχο και με 3 τσάντες... Το θεωρώ πάρα πολύ άδικο. Η κυρία στο gate Evi Theodoraki ήταν πολύ απότομη και αντιπαθητική. Δεν θα είχα κανένα πρόβλημα να πληρώσω το εξτρα βάρος μου. Το θέμα είναι ότι είδα μπροστά μου πολλά άτομα να περάσουν χωρίς έλεγχο ή με βαλίτσα 9.5...όταν είπα "αυτό είναι πολύ άδικο" η κυρία Θεωδορακη το πηρε προσωπικά...this was really unethical and unprofessional. Really.
Η κανόνα ισχύει για όλους ή δεν ισχύει.
Mου είπε ακόμη ότι το επιπλέον βάρος επίσης μετράται αν είχα κάνει αγορές στο duty free... really?
στο τέλος πλήρωσα νευρικά γιατί δεν μπορούσα να χάσω την πτήση μου ... Δεν είχα συναντήσει ποτέ προσωπικό που ενεργεί για εκδίκηση.
αυθαίρετα μπροστά από τα μάτια μου, ζυγίζονται βαλίτσες των 9/10 k πέρασαν χώρις μια κουβέντα και όταν επέτρεψα στον εαυτό μου να το επισημάνω η κατάσταση έγινε χειροτερη ... πρακτικά όλοι εκτός από 2 Κινέζοι και εγώ έχουν περάσει.
Θα ήθελα να επιβραβευθώ για τα έξοδα μου με ένα coupon
Ζητώ συγγνώμη για τα λάθη στην ελληνική γλώσσα
χαιρετισμούς
Caterina Zanca

I have travelled yesterday from Vienna to Cairo on aegean airlines. When I arrived to baggage picking up in Cairo airport, I found my bag is broken completely and open. It costs me much. I asked the airlines representative in Egypt Ahmed Badawy to see before leaving the airport and he checked that and asked me to send a complaint to the airlines with the photos of the broken bag.
My name is Moamar Ateek.
I am an Egyptian Austrian citizen stay in Oberosterreich, Freistadt.
My telephone number in Egypt is:
[protected]
My telephone number in Austria ie:
[protected]
My email is:
[protected]@GMAIL.COM

Dear Team,

I am writing this complaint in regard to refusal of boarding my connecting flight at Athens airport when I was flying from Santorini (Thira) to Istanbul (Turkey) via Athens airport on October 1st Tuesday . Since I faced lot of issue due to Aegean airlines staff negligence because I was travelling to Istanbul for the first time ever I was not instructed to buy a e-visa online electronic visa for Istanbul.

I was apprehensive since I was not clearly indicated to buy evisa by your staff and hence I was not allowed later to board the connecting flight at the Athens airport and thereby had to purchase a new flight ticket costing around 260 euro extra cost for no fault of mine being a first time traveller. Also the Aegean airlines customer services section was very rude in behaviour and demanded extra money for ticket around 300 euros where the original online price claimed only 240 euro as if taking advantage of stranded customers at the airport.I have attached boarding pass and air ticket for your kind reference.

I request you to compensate for a refund of my flight ticket at the earliest.

Yours Sincerely,
Pavan Pathapati

I am claiming a reimboursement for late arrival (1h 37 min) flight a3665 mxp ath of 30 sept 2019 scheduled 17, 45, leaving at 19, 45 and landing at 22, 47 instead of 21, 10 (1h 37 min delay). I lost an important business dinner and this is causing some turnover and profit loss due to relationship with customers.
I am attaching the boarding pass (3 pages).
I am a silver member of your loyalty program my card number is [protected]
Phone number as per the data you already have but in case +[protected]

Nicola tucci
Customer strategy, marketing and innovation director
Diageo plc - southern europe
Nicola. [protected]@diageo.com

Dear Team,

I am reaching out to you regarding an issue I faced in the airport. Although I had booked and paid a luggage when I booked my ticket, I was also charged in the airport because the desk there claimed that my baggage reservation was not evident in my ticket. As you can see in my invoice and boarding pass, I had booked two aegean class types of tickets and additionally a big luggage. In total, these would mean that we were allowed two hand luggages (as part of the tickets) and one big luggage which was paid. These were also the luggage that we had. Could you please let me know why I was asked to pay 80E extra in the airport?

Please note that my tickets were not booked by me personally and at that point I was not what was included.

Details: 390-[protected] & 390-[protected]

As such, I would like to ask for a full refund of the payment made in the airport (i.e. 80E).

Booking code: qcz9c5
Our clients mrs vilia jeliazkova /tkt [protected] and mr andrey jeliazkov / tkt [protected] were traveling on 10th septmber on the following route:
Flight a37211/oa211 - rho-ath
Flight a31150/fb808 - ath-sof
On both flights there were many passengers with enormous cabin baggages and there weren't enough space on the baggage compartments.
My clients had normal cabin baggages completely in compliance with the aegean airlines restrictions, but their baggages were not put above their seats. it was moved several times and put almost at the end of the plane, because of the passengers with enormous cabin baggs.
Please be so kind to pay attention at your empoyes to observe your own restrictions!

After more than 17 days of delay in my luggage I do not have any type of news about my luggage. Also the company has not explained to me which are the procedures and being that I am not at home what are my rights.
When I am calling to the customer service nobody is answering and if they answer to you they say that this is not the department.
My File Ref is BCNA311469
I have several emails I have sent without answer.
If they are not proceeding to refund me all the money spent during all the 10 days outside home without luggage, I will make an official complaint to the group and also through my lawyer.

First of all you lost my luggage, i was waiting almost 3 days to take it. And after 3 days when i open my luggage i saw that i miss the next items

Michael cors watch-250 euro
Perfume Pacorabane xs 120 euro
Perfume Versace-120 euro
3 box of cigarettes-140 euro
Calvin clain shirt-50 euro

This is a real shame this company
I cant beleive this is real!

We called your helpline as we were told by the staff in the airport on 29 July 2019 after we refused to take your flight from Athens to Italy then Beirut ( following day 30 July ) instead seats on our original direct flights to beirut from Athens ( 29 July ) When we called the customer services they told us to contact customer services on line which we did and got reply to call customer services ! It goes in circle it seems, something which should be very simple to get refund for the flight we didn't fly because connecting flight from mykonos was 4 hours delay ( 29 July ) Please if someone can contact us by email and help us to sort it out . We bought 4 bussiness class tickets for mykonos Athens beirut 29 July not mykonos Athens Italy and beirut . We got ourselves new tickets on better route then your stuff suggested . We didn't accept your accommodation in Athens either as was too far away and kids were very tired
No one seems to know how to solve the issues like this
Our email : [protected]@yahoo.pl and wassim.[protected]@gs.com
Best regards
Wassim George Younan
Other passengers : Daniel Younan, nicole and Sebastian Younan