Aegean Airlines
Reviews and Complaints

Maja Kolarov

Good morning,
I arrived to Athens on 21. August, flight number A3977 and my bag was broken. The ground staff at Lost and found counter filled up damage report for me. I submitted it along with the all other documents they asked me for.
My bag is Victorynox brand, it's 9 months old and it's paid 400 eur. The staff at lost and found counter refused to put this informations in the report despite the fact that I've asked them.
I've already filled up the form on their website regarding my bag and uploaded all documentation, but I didn't get any confirmation on my email or any reply from them.
I've also sent them an email on Info@aegeanair.com but they never replied.

Please let me know what to do.

Hope to hear from you soon,

Maja Kolarov

Aegean Airlines
Attention: Customer Service/Complaints Department

Friday August 23, 2019

To whom it may concern:
On Aug. 1st, 2019, while on a flight with Aegean Airlines from Amsterdam to Athens (Flight A3625), I had the very unfortunate experience of being served the wrong food order which could have ended for me in a very dire and fatal circumstance, as I suffer from a severe life threatening allergic reaction to fish through Anaphylaxis. Even though I addressed with the Stewardess that I was unable to eat fish, she proceeded to tell me that the food was in fact 'chicken and potatoes' and assured me that it wasn't in fact fish. The fish portion was covered in red sauce making it unrecognizable to me that it was in fact 'perch' fish. Thinking that it was chicken, with the assurance of the Stewardess, I proceeded to eat a bit of the fish. Immediately after, I experienced a tightening of my throat and the main Stewardess (Milka Ioannou) came to my assistance once I shared with her what happened and how the Stewardess failed to check the food content she was serving me, and also, that I could be suffering from Anaphylactic shock. The initial Stewardess took absolutely no responsibility for her actions, and even told me that 'It wasn't her fault, it was the Catering company's fault as they failed to label the food container.
Milka did her best to comfort and check on me to see my reaction and how I was doing. Fortunately, I did not require emergency assistance (i.e. emergency landing to another city/country) but did go to medical center once I arrived in Athens as a health precaution. At the end of the flight, I was asked to stay behind so that the airline can take my contact information (I provided both my phone number and email address) and that someone from the airline would be in contact with me to discuss the situation and to offer a resolution for my suffering.
The entire flight, thereafter, needless to say, I was on 'pins and needles' worried about my health and what would happen to my airways/breathing. This entire situation could have been avoided had the Stewardess checked to ensure the contents of what she served me. The outcome of this event could very well have ended with grave and fatal consequences.
I have yet to hear word from Aegean Airlines on this matter. I also have 3 witnesses whom I have kept their contact information that can attest to the interaction that occurred between myself and the initial stewardess who served me the fish, attesting to the fact that I specifically stated that I am not able to eat fish.
As an aside, the entire plane was in fact served 'chicken and potatoes', and my food order was specifically meant for another customer in another aisle as a specific food request. One would think that this customer would have been flagged for the Stewardess and she would make sure that it went to the appropriate passenger on the flight given that it was a ‘special' food request. In addition, at the end of the flight I asked the head Stewardess (Milka Ioannou) if I could see the food container that I was served again, and saw that it was in fact labelled (Perca) on the back of the fish container. The stewardess could have very easily have looked to ensure that it was in fact fish and not chicken that she served me, and that it was not the ‘catering company's fault for not properly labelling the food container. This statement was false and she clearly did not take responsibility for any of her actions at all!
I am appalled as to the handling of this matter, both with the initial stewardess as well as the head Stewardess and Pilot who asked to meet with me after the flight landed, all 3 of whom assured me that someone from the airline would be in contact with me. Three weeks have passed and I have yet to hear anything from the airline? This is unacceptable!
I await your response in writing and how you will be handling this matter. I am also prepared to take alternative action against the airline should this matter not be addressed to my satisfaction.
Regards,

My flight was on 27th of July from London to Cairo (transit in Athens)
flight number (Aegean Airlines A3 603) at 16:35 from Heathrow to Athens (ticket no A3/ETKT 390 [protected]). Then flight number (Aegean Airlines A3 930) at 23:55 from Athens to Cairo.
I have forgotten my Jacket on the air plane from Athens to Cairo (Aegean Airlines
A3 930) ticket no (A3/ETKT 390 [protected])

My details
Name: Ahmed Mohammed
Phone number(s): [protected]
Company Reg. Number: A08016585
Address: 12 Longridge Avenue
Postcode: ch496qq
City: Wirral
Country: GB
E-mail address: [protected]@yahoo.com

COMPLAINT...
I would like to complain that because of complete incompetence of a member of your staff at the Kefalonia airport during baggage check-in the whole flight was a total disaster. From the fact that my wife's hand luggage was placed in the cargo for no apparent reason we were subjected to unreasonable delays which further exasperated the situation. My wife's hand luggage was returned to her just minutes before departure, again with no explanation! The flight was so delayed that when we got Athens to catch our connecting flight to Rome, we were given the wrong boarding information (departure gate) and we almost missed the flight to Rome through no fault of our own - we were the last passengers to board before the gate shut- clearly a most difficult and stressful time for me and my wife as we are senior citizens! But alas the situation became even worse when we landed in Rome. Our luggage was not on the flight we arrived on but was stranded somewhere between Athens and Rome. After numerous phone under a very stressful situation no member from your so called client services or help desk was able to give us any indication as to where or when when we would get our luggage. Thankfully for the great service of the Rome airport lost luggage staff we were able to lodge a request for our lost luggage. NO THANKS TO THE NON EXISTENT AEGEAN AIR STAFF! During this very very stressful time we had to contact our airport pickup people to ask them to delay the awaiting taxi - we almost again lost that connection thanks to Aegean Air incompetency. This whole episode has put a very sour taste in our mouth with regards to you're so called "excellent service" award! Further we incurred extra costs due to the fact that we were left basically without any clothing - what a disgrace! I would like to mentioned that I demand a full refund of the fares that I paid as the flight was a total disaster. Further I had booked for this flight extra leg-room but for the trip to Kefalonia-Athens this was not provided after I had paid for it at the time of booking. Also I had purchased extra luggage. We had also purchased Fast Track but this was never provided in any of the flights (Kefalonia-Athens-Rome). So as you can see this was a total waste of money. Again I seek full refund of our air tickets from Kefalonia to Rome plus refund of costs incurred to buying emergency clothing until the delivery of our baggage. The luggage arrived to our hotel in Rome almost 48 hours later. I hope this issue is resolved quickly and to our satisfaction with regards to refunds and compensation. As you will probably see from our file that we have also booked another Aegean flight from Paris to Athens on Booking Reference No. N7W4YR on the 30th July, 2019. We have paid for Extra Baggage, Extra Legroom and Security Fast Track. I wish also to get from you an assurance that this flight will not unfold as another disaster waiting to happen! Otherwise this will the last time I fly with Aegean Air or Olympic Airlines. For your information mine and my wife's Miles-Bonus Memberships are [protected] and [protected] respectively. George & Stella Chrys.

I Kristine Pantazopoulos took a connecting flight with Aegean air from Rhodes (Athens) to Santorini RU5T05 on 21/7/2019, 9.50am -2.20pm, and you completely damaged my brand new suitcase. It has been ripped at the back, on the bottom, 2 zips are missing on both compartments at the front!I cant use it!i have supplied photos of the suitcase leaving at melbourne airport australia with a new suitcase as it was and how it was when i got it at Santorini! I have supplied the receipt the cost of suitcase and wish to be given the cost of a new one! I have traveled before and have never experienced this!I looked for a bagged/ desk to report this at your airport and there was none but you were renovating!I am so sad and unhappy! my email is:
[protected]@iprimus.com.au
please contact me

We did our checkin yesterday online and wanted to pay for our luggage but the web site was not working. Today we had to pay 60 euros for one luggage. Aegan did not accommodate by any way. When we ask the aegan customer service in Rodhes she explain that we probably check In our ticket first. This must be a strategy for Agean. Not sure this is a smart approach as this leave a bitter taste as customer experience. Good news, there is alternative to aegan airlines.

Paying 500 euro for a return flight from Athens to London and being a hold member I either had to pay for a comfortable seat or travel in a seat with less space than in a low cost company. I arrived after 3.30 hours and I couldnt move my knees.. Owful experience.
Priority fir hold members never respected. Priority bags never arrive first... Gold member parking coupons give higher price than booking directly from airport website... A joke.. Honestly

Hi

I flew from Manchester at 11.35 am flight on Sunday 23rd Decemb er 2018

Via Athens

To Jeddah airport

My baggage never arrived, I recieved a message on my phone when I was at Jeddah
Airport from the Airlines saying you have created a file reference for me

Flight A3950
And A3639

NAME. SAMIR ALTAF PATEL

Please help I am very disappointed because it's been 3 days and still no track of my baggage

Thank you

I flew from Athens to Cairo on Aegean and they left my luggage in Athens. They said it would arrive in one or two days. Then they stopped responding to emails. Their baggage department doesn't answer the phone. It's been one week. I've wasted most of my trip having to buy basic necessities and trying to contact Aegean, and even worse, I'm moving to another country today and I have lost almost everything I own.

On 01st September 2018 I travelled from Athens to Heathrow London on Flight Number A3608 Time 18.35, Seat Number 35F.
As I entered the aircraft and reached the end to take my seat which was right at the back. I saw A Konstanteliou the Air Hostess on the floor picking up the Bread Buns ( ten to fifteen in numbers) from the floor of the aircraft as they had fallen on the floor from her and putting them back with the other buns to be served to the people on the aircraft later with dinner. I told her that it was not very Hygienic to do so and people could fall sick because of what she was doing.
She became very aggressive and defensive at my comment and told me that I should mind my own business.
Seeing her react in such a rude way I just took my seat and narrated the incident to my sister who was with me sitting on the window seat.
After about five minutes A Konstanteliou came with a basket with sweets and the first person to be offered the sweets was sitting next to me. She did not offer the sweets to me or my sister and gave me a rude glance. And walked away offering sweets to everyone towards the front of the aircraft.
Once the plane had taken off my sister went to the back of the aircraft to ask for sweets from another hostess. A Konstanteliou was also standing there. Without any provocation she started saying rude thing to her as well. My sister was shocked with such behaviour from an Air Hostess. We travel ten to fifteen times a year to different destinations but have never come across such behaviour.
The food was served to us by a different Air Hostess. While we were eating there was a Insect hovering on our food, sitting on it and then on the window. I rang the bell. A Konstanteliou approached us with a grim face. Reluctantly we told her about the insect on the food. She said nothing could be done and she will report it at the end of the journey and walked away. ( picture and video of the insect are available if you need proof).
We could not eat any further because of the insect and more because of her behaviour.
I am sure no action will be taken against her otherwise how can somebody behave in such an autocratic way.
She must have become used to all this, knowing fully well that she is in a win win situation.
I am sure a standard mail will be sent to us and she will not be questioned about what happened and one day she will land the airlines in a big mess.
Anyway we thought it is our duty and right to bring what has happened to the notice of the airlines.

We travelled from Heathrow to mytilini stopping at Athens on the 4th September.
The flight from Heathrow to Athens was fine however the flight we had paid to reserve seats 2E/F at the front of the plane but when we got our boarding cards the seats had been changed to 24E/F! So when we got on the flight our original prepaid seats were already taken by someone else!
So we wish to know if there is a something possible you could do as we did we did not get what we paid for?

Many thanks
Look forward to hearing from you.

Kim Pryce and Vicki conway
[protected]@gmail.com

my name is orna perry, flying with aegean alot,
on 6.8.2018 was flying from ikaria thru athens to tel aviv,
R.c is lrgw74,
the plain at 2 oclock tooke off an hour late, the stuardess then told me that the company will do its best to halp me catch my connection.
when we got to athens, there was still time to catch the flight to tel aviv but the company already put me on a midnight fligh, did make any affort to halp me catch my connection,
all the passanger arround me was shoke of the indiffernce that the company showed me,
i told the stuardess that i am sp very apaet but couldnt get thru to her,
i asked at least to spend my long waiting in the lounch, and ahe refused! since i dont have a golden card, she gave me instad a 18 euro voucher to eat in pne pfbthe resturants,
l am 65 years old, flying with aegean at least 4 times a year,
missed a very important meeting,
suffered from
the condition you put me thru,
you could have done mich more effort to make it a bit easier on me,
so very disappointed!
and hurt!
orna perry

On 14th July..I was travelling from Athens to Mitilini at the 11 am flight

I was charged twice on my luggage even after proof of payment but where it gets worse is I was sent to the customer service area I. Athens airport Thea is suppposwdly mean tto assistant I was spoken so badly to and they said they couldn't help me and that my travel agent had take. Commission fees yet it showed from my side that luggage had been paid

Where it git really hadn't is that they didn't want to assist and spoke very badly to me and kept avoiding looking into the matter

I never got a call or an apology from them and I fret that the staff in Aegean avoided giving me her name and the colleagues also backed her up when I asked for her name ..they used bullying g tactics and was even told at one stage that I should never have come to her country

If there are cameras at least I would hope they should have them so that they can monitor their staffs disgusting behaviour

I traveled Aegean from Athens to Heathrow July 15, 2018. (Flight A3600) I checked my bag, thinking it would be sent through to my final destination of Miami. When I arrived at LHR, Aegean told me I needed to retrieve my bag but there wasn't sufficient time before my next flight. The baggage assistant at the airport told me to run and catch my flight and to file claim when I got to Miami. I did so, and my bag has been located. THe LHR code is A312208. The bag is sitting at Aegean lost and found and they will not release it. They say they need a release of liability from me, which I have provided already. Now they are saying that British Airways (who carried me to Miami on same day July 15, flight BA 209) provide them with a courtesy report for liability purposes also. This seems ludicrous as Brtish Airways never had my bag to begin with.
I contacted British airways who said to fill out online request for this documentation but it is not one of the categories listed and they said it could take 28 days, at which point I am not sure I will even obtain a document sufficient for Aegean.

I need assistance please. My bag is sitting there. What are they planning on doing with it? I just want my bag back. My address is on the bag.

This morning because of connected flight ambasador I almost missed a plane.
I had a connected flight from Santorini to Belgrade with Aegean.
Flight from Santorini A37351 at 6:40 (it was late cca 10 minutes) and from Athens to Belgrade flight A3976 at 8:15.
In order not to be late for the flight to Belgrade (I need to pass a security and custom control) I asked for help the flight ambasador for connected flights that was waiting travelers in front of the airplane. She told me and few others to stay with her and that she will take us to A1 gate, to help us to catch a flight.
She had no idea where she need to take us, so we were walking all around airport, she asked other stuff to tell her what to do and where to go, and because she obviously didn't understand them, we walked from B to A, went 4 times up and down the stairs, than almost arrived at A, when she said we need to go back to B. She also mentioned that she doesn't know the airport and that the Athens airport is so big that she can't know where to take us?!
At the end, I had to do all by myself, she didn’t help anything at all, just made the situation worse.
I run to the gate and left without a breath. It all made a huge stress for me, because of possible loosing a plane – only because the fault of stuff.

I have trouble with the above information of item loss. We have bought an extra check in luggage 23 kg with the name of Ms Hayman Nyo Oo (MC788826). I have made checkin buggage from Santorini to Nice (transit in Athens) on 19 April 2018. Once I got to Nice Hotel where I realized my jewelry box is missing from my travel rack which I had Checked in. The box contains one platinum string with small necklace and a pair of platinum earrings and also two fancy accessories which total worth of 400€. I would like to loge my formal complaint letter on this regard. Look forward to hearing from you soon.

Many Thanks

Μετά την 01/02/2018 η Aegean Airlines άρχισε να εφαρμόζει τη δυνατότητα προεπιλογής επί πληρωμή συγκεκριμένων προνομιούχων θέσεων στα αεροσκάφη.
Όλοι οι επιβάτες, ανεξάρτητα από το αν είναι ή όχι μέλη του προγράμματος Miles+Bonus και αν βρίσκονται ή όχι σε κάποια βαθμίδα, πρέπει υποχρεωτικά να προ-επιλέξουν ΜΕ ΧΡΕΩΣΗ τις θέσεις Economy Up Front ή Extra Legroom κατά την διάρκεια check-in ή της αγοράς εισητηρίου.
Με δεδομένο ότι η AEGEAN δε θεωρείται low cost εταιρεία θεωρώ ότι η παραπάνω πολιτική είναι απαράδεχτη και ανεξήγητη ειδικότερα προς τα μέλη της βαθμίδας Gold που αποδεδειγμένα δείχνουν την προτίμηση τους να ταξιδεύουν με την εταιρεία.
ευχαριστώ

3 Nov 2017, Flight A3 1351 - Bucharest (Otopeni) to Athens, departure 16:30
Booking Ref: TCC25H dated 4 Nov 2017
Name: Corina Karamessinis, member ID [protected], mobile [protected], Address: 134, Emm. Benaki, 11473, Athens, Greece
Bank account: Alpha Bank, [protected]

The flight should leave at 16:30 from Otopeni Bucharest and left 20:40 (more than 4 hours later) not because of the weather conditions (not even raining), but because the company insisted to use an airplane coming from Frankfurt, which announced its delay by 16:00. The airplane landed in Athens at 22:05 instead of 18:05, i.e. 4 hours later.

According to Flight Compensation regulation 261/2004 for a type 1 flight (delay on arrival more than 3 hours), please provide 250 euro compensation in the specified bank account.

Thank you,
Corina Karamessinis

Traveled from Tel Aviv to Athens on July 1, 2017
Was charged $45 Euros and my luggage was lost. Never arrived at the Athens airport. Filed a report right at after one month was given another report #.
So far, it has been three months and all I got was an email that they couldn't find my luggage and will let me know of any changes.
Will never ever travel with this airline and will never recommend this airline to anyone.

IOANNIS TSIROS Reservation Code: 2K7SIV

When I tried to add an extra baggage for my flight, (the first 23kg was free) I chose the 32 kg option. In the process, the system informs that 1 23 kg luggage is free, and 1 32kg bag is added . It was only when the payment was completed that one could find out that what it was bought was an extra 9 kg in the first bag. This is deceiving at the least.
When I called your reservation department, they told me that they could not change it to an extra 23 kg bag and that I would have to pay another 40 euros for it.
I am willing to take this to an extreme point if you do not resolve this at the highest level.