Pegasus Airlines
reviews and complaints

My name is Julia Rawson I put a claim in for a long delay we had and have heard nothing back. There is 7 people on this claim and you should reply. My party wish to know when the compensation is going to be paid. There is a great deal of money at stake here and no one will do anything about it. BOOKING REF IS 6FJFTK the FLIGHT NU PC1788 THE DATE WAS FRIDAY 22 SEPTEMBER 2023

My flight from Antalya on 17.08.2023 was late departing to London Stansted by by 3hrs and 10 mins. I contact the airline direct twice. First reply stated the flight was not delayed by 3 hrs and second reply stated the delay was due to circumstances beyond control such as weather. I strongly disagree with both statement. I would like to apply for a compensation.

Contact details: Danuta Mysliska

reservation number YDDE3Y

[protected]@gmail.com

Hi

we had a flight from Arbil [ Iraq] to London [UK] through Ankara[ Turkey] with Pegasus on 14/8/2023

EBL → ESB

GQ1GS6

ESB → SAW

GQ1GS6

SAW → STN

GQ1GS6

Customer reference

40-[protected]

my luggage was brand new and yet it has been damaged completely and I had to put in the bin and buy new one.

please reply to : [protected]@yahoo.com

thank you

Hi,

My PNR is jFVLUM Sur Name Saleem. I want to change my return flight from 27th August to 28th August (from Manchester to Dammam). I am living in Saudi Arabia right now and ticket was baught from saudi credit card. It is flexible free change date ticket. I tried to change it from manage booking on website, but in the end, it is giving me a message " Free Purchase is not available (ERR_T11)". I try to use different browsers (chrome, Microsoft edge etc.) but the issue still remains same. Please solve this issue.

Thanks,

Waqas Saleem

+[protected]

This fligth from SAW departed very late on August 9, it was a mess in there.

As I thought, the flight arrived late at Schipol. I lost my connecting flight to Panama via KLM 0757 on the same day.

I request some sort of compensation due to the lack of punctuality from PEGASUS in arriving on time to Amsterdam to take my connecting flight to Panama via KLM.

Ernesto Cerrud

Panama

[protected]@gmail.com

My complaint: 1st t email

……………………………

Dear Sir Madam

Hello

Re/ worst trip took me 4 days need compensation

I am writing to you in regards of my journey with pegasus on the 11/12/2022 from stanstead to Erbil: flight No PC1164 (from stanstead to Istanbul,sabiha ) and flight no PC820 from (Istanbul,sabiha to Erbil) which was cancelled due to the weather condition and then they changed it for the next day: trip No 7164(from stanstead to Istanbul,sabiha ) and trip No PC816 (Istanbul,sabiha to Erbil). here at that cold weather I got ill because I couldn't find a place to sleep and I stayed in the airport until tomorrow afternoon, to make the next flight but when we arrived to Istanbul around 10:30 pm for the next day we couldn't get Erbil flight because of delay in flight no 7164 . that is why we missed Erbil flight again, we stayed in Istanbul over night and they changed my final destination ticket to the next day / midnight, that means it took 4 days to get to Erbil , honestly that was my worst trip in my entire life and I will never forget it, which affected me in many ways mentally and financially...etc . Therefore kindly I am asking you for compensation rather than taking this matter further in a legal way.

I would appreciate your help

Awaiting your reply

Soran Hassan

Tel No: [protected]

PNR code (6-digit alphanumeric code): PC276865

Ticket number (13-digit number that starts with 624):there is not this number shown on my piece of ticket but instead: there is SIN/12 DEC CIS83 1/20

Flight date and time: 11/12/2022 time: around 22:00, 12/12/2022.time around14:00 , 14/12/2022 time around 00:30 as time not shown on my piece of ticket but that is what I remember.

Flight route: Stanstead to istanbul sabiha, then sabiha to Erbil

Passenger name(s) as it appears on your ticket: Soran Hassan

Note: the flight cancelled twice in Stanstead changed from 11/12/2022 to 12/12/2022 and from Istanbul changed from 12/12/2022 to 14/12/2022

Awaiting your reply

Soran Hassan

………………………………………………………………………….

Their reply:

pgs.[protected]@flypgs.com

8:27 AM (8 hours ago)

to me

Dear SORAN HASSAN,

Thank you for your response.

All controls have been carried out and we would like to inform you that further processing is not possible. All the information has been given to you in the previous e-mails.

We would like to inform you again that you are not entitled to any compensation since the flight was delayed due to adverse weather conditions which did not originate from our airline.

…………………..

My reply:

This decision is unfair and wrong, I'm not agree at all as the delay caused for me a lot of stress as a result i missed my transit flight from Istanbul to Erbil and it made me waiting for another 28 hours to get another flight to Erbil!, I am asking after cancelled flight from London to Istanbul why your staff in the airport issued for me too close ticket? It is not your mistake? You are dealing with your customer as a stupid people, how it takes a journey 4 days instead of 16 hours? It is not wasting the time? therefore if you are not reviewing your decision again and correcting it I will take this matter further to the court. It has affected me in so many ways

If for the safety of passengers reason you were cancelled the first flight on 11/12/2023 why you didn't offer to me accommodation during that frozen night? I was struggling to find a place for rest, subsequently I got ill I was awake until tomorrow!

Secondly you cancelled my second flight because of your ticketing fault as we couldn't get there on time, so we missed the transit and I had to wait for next 28 hours!

Dear Sir / Madam,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was: During Flight PC1180 Thursday 18th May 2023 I was punched unconscious by drunken Passenger who intimidated the cabin crew and other passengers.

Sadly the Cabin Crew provide this British Asian man of about 200kgd with a plentiful supply of 'Red Bull' whilst he drank a litre bottle of Vodka during the first 90 minutes of a 4 hour flight .I spent 2.5 hours by this Bullies side and kept him from physically attacking other passengers.I now have a severe post concussion Trauma,a bleed on my brain and have life changing injuries...Please help me to get justice from Pegasus Airlines

It occurred on: 18/05/2023

This meant that The injury has left me physically damaged,I cannot walk any distance,constant debilitating headache,memory loss and major change in my mood

I was forced to surrender my Driving License for a minimum of six months despite having to make payment for my car...

1.I need details of the assailant for UK Police charges

2.compensation for having to cut short my holiday approx £5,000

3.Compensation of £50,000 to £100,000 for Long term Brain Injury and life changing injurie

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

James Brosnan

Booking reference and/or flight number PNR5765EQ PC 1180

Pegasus [protected]

3 Knowles House,

Skipton Road Gargrave

BD233SA

I was travelling with pegasus airlines on 7th July at 00.20 from London to Istanbul,(pc1174) I saw a old lady crying when I went next to her I noticed she is someone I know, I asked her what happened she said they were very aggressive behaviour and asking her to empty her handbag and put it into her handbag, I said let me help you, there was a manager from pegasus very rudely said keep away from her otherwise I won't let you in the plane, I was shocked and asked him what reasons why? He replied very loudly and said it none of your business go to check in, I said that is very nice to speak to me and he said carry on. So I did go to check out and the lady called me and said Suna can you translate for me and tell the ladies at the check-in I will pay, as I was trying to translate ladies said they don't accept cash and I said I will pay with my card, the manager comes up to me and said I can't pay for the lady if I dine go to the plane, he's not going let me in the aeroplane. I said can I have your name, I'm not happy with your service you have been very rude.and he said (k and he said (just to me. He just wrote his name on my boarding card, and I went to the plane, I was shaking with shock and still can't believe I had been treated so poorly. As I walk into the plane air hostesses were very welcoming and I was asking them for the complaint details and explained what happened so many passengers start a complaint about the same person, and the same manager (tolga) come into the plane and carries the same thing again go and sit down otherwise you can't fly, I went to my sit because everyone was angry with the manager, things were getting out of control after air hostesses everyone of them came and apologises to me, and they said so many people has made similar complaints about the floor manager (Tolga) he refuses to give me his surname.

I would like this complaint to be mailed to the Pegasus complaint team and the management.

I am the Mayor of Enfield, it was a very embarrassing moment for me.

Kind Regards

Suna Hurman

Mayor of Enfield

Suna.[protected]@gmail.com

[protected]

يوجد شخص بي مطار بولونيا ايطاليا يعمل لدى شركه بيجاسوس شعره ابيض ويضع كثير من الوشم علي جسده انهو استفزازي وغير محترم ولا يدرك الانسانيه شى.لقد حجزت تذكرة لي ابنتي للسفر الي بيروت لي قضاء العطله عند جدتها وقمت

بي تفعيل التذكرة لكي ترتبط مع خالتها ولي نفاجأ عند الوزن بي هذا الشخص الغير مسؤل وعدم الخبره يتركنا بالانتظار لمده ٤٠ دقيقه ويقول لنا أنه لم يشاهد علي الكمبيوتر تفعيل التذكرة وتنهار زوجتي بالبكاء وبعد ٤٠دقيقه مش الشد والجذب وعدم اللامبالاة يقوم بي ابتسامه سخريه ويقل أن كل شىء تمام

Hi,

I travelled with Pegasus Airlines on Friday 26th May 2023 from Antalya to Manchester.

Upon return my children's pram arrived back to us with the clasp broken off, attached are images of how it arrived back. This could only have broken off with extreme force. We then had to travel back home with one child having to be held as it was too unsafe to sit in the pram.

I'd like this to be replaced as soon as possible as I use this pram daily and I'm really struggling with only one side usable.

I would like to make a formal complaint against Pegasus Airlines. Pegasus Airlines Check in staff denied boarding to me and my two children on 9th February 2022.

I filed my case through Resolver and had unsatisfactory response from Pegasus Airlines. Later in April, I complained to CAA (File reference: [protected]) who are Civil Aviation authority regarding denied boarding from Pegasus Airlines. I received the final response a month ago that CAA have received no evidence from Pegasus Airlines to give a valid proof of the reason they denied me boarding so CAA agrees that I am eligible for compensation from Pegasus but unfortunately CAA has no legal powers to command Pegasus to give me financial compensation therefore has advised me take it to Small claims court if I wish to take further action.

I have sent email to Pegasus Airlines regarding the outcomes from CAA but they have ignored all my previous emails.

Our flight to Dubai was on 9th February 2022 for 12.05am. The online check in only opened 90 minutes before the travel and same for the desk. We were in the queue for check in for 2 hours before but by the time it was our turn, the check in desk refused to check us in because according to them, our fit to fly test was outside the time frame. The fit to fly test we had was with in 48 hours of travel but the lady on the desk said that it should be with in 48 hours of our departure from transit flight which was Ankara Airport. She asked me to take another test and come back. I rushed to the test centre with my two sons, register myself for the test and took my test. I had my results within 30 minutes. I went back to the desk with the results but the lady refused me by saying that I have missed the deadline for check in. I begged her to check me in so I can take my flight. I told her that It’s my first holiday after 4 years and my son who is renal patient has been through Dialysis and kidney transplant is looking forward to this holiday. I cried, I begged but the staff was rude. I called Pegasus customer service twice so they can look into this but they were not helpful. My flight was booked though Lastminute.com so I was asked to buy new flights from them instead of asking Pegasus. I was at Stanstead airport which is 1 hour from my home and there were no flights to Dubai from that airport. Ultimately, due to the stubborn and careless staff of Pegasus airlines, I missed my flight to Dubai via Ankara. My brother then bought another one way flights for me and my children for the same night from Heathrow to Dubai for £1500 and finally I reached my destination.

I have been submitting my complaints to different departments since 10th February and have reached nowhere.

I would like to go ahead with filing Small claims court case but unfortunately there is no UK address available for Pegasus airlines. I came across your show today and made me think that you might be able to help me resolve this matter because I am going in circle since February 2022.

I have all the evidence which I can send on your response and would appreciate if someone can look into my case and either get this resolved or give me the right direction.

Kind regards,

Sonia Kapoor

[protected]