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Pegasus Airlines

Pegasus Airlines review: Complain about agent check in ashak and supervisor

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I traveled on November 23, 2023 on flight Pegasus PC601, I had a very bad experience with agent (ashak) présent à the checkin counter.

He was very rude and not same with mee than the other customers.

I work at Geneva airport in Switzerland and I am a flight supervisor, I have never seen this before.

I presented myself at the counter asking to be a helper because I had a few extra kilos,and i said that i work at geneva aiport showing my badge

he asked me to remove weight or pay directly in a very harsh manner without any customer service,

and he say me to leave the check in area to repack and do the queuing Again.

something I could understand, but 2 European type passengers repacking their suitcases in front of his counter!

When I saw this I categorically refused to leave the area and ask for the same treatment as the other passengers.I was dressed in local Qatari clothing, me and my wife,I felt discrimination on the part of this agent in the way he looked at me and spoke to me. This is unacceptable in a Muslim country.

Otherwise lot of People gone from his counter with 2 PC of handbag.

He firmly asked us to have only one piece of hand luggage, and not to accept a plastic bag with 2 bottles of water inside!

I worked with Pegasus for 4 years and knew what we could have with us or not, I tried to explain it to him but he didn't want to understand.

At that time another person left his counter with 2 PCs and he told them that there was no problem and that at the boarding gate they had to put the bag inside the other one.

I, who wear an airport badge and local clothing, unfortunately did not have the right to the same treatment.

the check-in supervisor next door totally absent, leaving him to act without any customer relations.

during the transactions he asked me for a residence permit to go to Geneva! I told him to look at his TIMATIC ON ALTEA correctly and that I had a French passport! and that I was not foreign outside the European Union.

I did directly report this to a Qatari airport manager before the security check. He totally agreed with me and did not understand this relentlessness and strict treatment towards me.

he assured me that nothing will happen to me at the boarding gate and that he would speak with them now at check-in.

upon arriving at the boarding gate, the same check-in team was waiting for me to smile, and a screening agent in front asked me directly for the number of hand luggage PCs. The supervisor presented once again did not act, I gets angry and explains that an airport manager came to see you at check-in, and she tells him it's okay leave him, I spoke with an airport manager.

If I didn't speak to anyone they would have once again been overzealous and made me pay a tax for hand luggage which was the most normal thing in the world!

in the pre-boarding room I observe the passengers and see a lot of passengers either with 1 huge piece of hand luggage well above the company sizes labeled pegasus yellow, or 2 or 3 pieces of hand luggage labeled pegasus yellow without problem or nothing...

The nightmare not being over, I suppose that the supervision as revenge sent a boarding agent to ask me if my wife was pregnant while I was already in the pre-boarding lounge and my wife was still not boarding because in duty free. Why not wait for my wife who boarded knowing that she had no trace or proof or anything that could suggest that she was pregnant, my wife was dressed normally, no big jacket, and did not present signs of a pregnant woman! when I work at the airport I ask a woman if she is pregnant when she really shows the signs of a pregnant woman, and when I am not sure after seeing her.

after that if necessary I ask for the doctor's certificate depending on the number of weeks.

my wife didn't have a big belly or anything. And I observed carefully that they didn't ask the other women on the flight. Once again they call it relentlessness. It's unacceptable

I really hope that your agent and his supervisor for the day will be summoned for an explanation and sanctionned because this is unacceptable, and I will make sure to take this story further with my relations.

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