Pegasus Airlines
Reviews and Complaints

I have travelled from England to sharm el sheikh on 18th of Jan 2016 they told me my bag will be in sharm before I get there got in the flight had a big delay in istumbul cuz of bad weather which is okay got to sharm more than 3 hours late ok my bag not there so they told me in the airport we will check and get back to u as as possible gave me form to fill and number to call number put me on hold for ages no answer then sharm airport said found my bag in hurgada as we had to stop there one more stop in way from London to turkey then hurghada which hurghada was not Wat I booked for any way they won't let the airport to send me my bag and has to send it from hurghada to turkey again which 4 days later first flight then to sharm instead of sending it from hurghada to Sharm which cud take an hour so I sent them 3 emails and each time a recorded msg back saying we will investigate and get back to u as soon as possible no more I explained that I have cancer and all my medication r in this bag and still same no answer and no one car so now I have no medicine no cloth to wear and still a bad service and no one cares is that right ?is it not your mistake that my bag stopped in hurghada and didn't come to sharm as I booked and as you said will be there before I get there and is it right to send it back again to turkey all way long then sharm and not to sharm direct ?answer my pegusas is that what you call it a good service is that what I paid for to your company to use it and don't care about your customers. ...

I bought a menu before my flight. Since Pegasus has written a wrong name on the menu, they didn't give it. I called customer relations, and wrote complaints over their website two times without any response. If it was my child who were flying for 5-10 hours, it's clear that they wouldn't have given his menu. I am staying as far as I can from Pegasus Airlines.

Pegasus lost my bag on a trip 2 months ago. The company is refusing to compensate me even though I provided all my proof and required documents. Every time I call them all they tell give me awful excuses and require me to send documents over and over again. I wouldn't pay $1 to fly with them. Avoid at all costs!

I purchased a flexible ticket from pegasus airlines (they call it an Extra Package, PNR: QZM800, on 25.10.2015). I bought it because I knew I might need to change the date. I tried changing the date couple of days ago but it kept giving me errors so after some days I gave up and cancelled the ticket to go and buy from another airlines. However, after cancellation I received a message that " Refund must be done MANUALLY"! And no further information. I thought the money will go back to the bank account with which I bought the ticket. Where should I go or what should I do now? No information! I wrote to their customer services when I couldn't change the ticket and after this problem occurred and no reply. Hamideh Jafarpoorchekab

I am writing to request a refund for unnecessary baggage charges for “special equipment” during check-in to my return flight from Sharm-el Sheikh to Istanbul on the 28th of September 2015.

My check-in luggage was within the allowance of 20 kilos from Sharm-el Sheikh. The Pegasus counter attendant, Ali Mohamed Mohamed (ID 164), was quite rude to me and dragged my luggage to X-ray and demanded I pay 110 dollars for 'special equipment'.

I emphasized that I did not want any special insurance, and that my luggage was within the limits. After this, he reduced the extra charge from 110 to 55 dollars.

I asked to see the REGULATIONS for this payment stating that PEGASUS requires passengers to pay extra if they have diving equipment. Instead, he became more rude and threatened he would not allow me board unless I paid. I asked him to call a manager but instead he gave me an incorrect Turkish customer service number (less digits than regular Turkish numbers) a wrong number. I asked him to sign a paper, stating how much I'd been charged and for what reason, but all he offered was a receipt for 'extra luggage'.

His unprofessional attitude was unacceptable. He failed to show me any regulations, and he insulted me in front of the passengers. With my own means, I found the manager, and I told him the story, he was so helpful finally I got my receipt but still his attitude did not change.

I want my 55 dollars refunded in full, and demand this PEGASUS worker be trained in Customer Service, or punished because of his terrible attitude.

We took a flight from Paris on 14th of August. At our destination, when we took the bags, we found out that the one bag was completely broken. At the airport, one of the staff member's filled in a formed and assured us that everything would be compensated. We contacted the airline and sent them the photos of the bag, the filled in form and everything they asked for at the airport. We got only one reply, where they asked to send them our bank account number and since then no single word. It's been almost a month now, that we are trying to get their attention, but... no single word, no email, nothing! as if they don't exist at all!

Passengers' information:
Avtandil Sujashvili
Tato Sujashvili
Ketevan Chichinadze

Flight number PC 874
Flight date 14th of August
from Paris (ORY) to Kutaisi

Avtandil Sujashvili
email: [protected]@yahoo.com

First time dealing with this company. Booked online directly on their website and received a confirmation of the flight, etc. exactly as expected. Then, the day comes to fly and the check-in agent at the airport informs me that my booking has been cancelled! I was never informed of any issue and I certainly did not initiate the cancellation. Anyway, with my confirmed ticket and reservation number it should be possible to rebook my original itinerary and get on with it. But nooooo... the airport staff stated that the only way to fly as I originally booked would be to buy a new ticket on the spot, at whatever rates are being offered! I was forced to buy a ticket at twice the price I had originally booked, for exactly the same flights. This amounts to extortion by Pegasus Airlines and will not be tolerated. Preying on customers in this way is illegal and I will be pursuing a full redress.

On May 5, I bought a plane ticket for 100 USD to go from Tel Aviv to Istanbul on May 20. Later, I got a e-mail confirmation with a PNR number. When I arrived to the airport, I found out my flight had been cancelled. The call center said my bank declined the transaction so they cancelled the ticket. The issue is that they never sent me a WRITTEN cancellation notice by email. I have submitted a complaint, but their defense is that their policy is only to call, not to send a notice email. They tried calling me and they could not reach me. I cannot believe this is legal. Why not send a written notice? This has happened to me before and other airlines always notify me by email. On top of that, and to their convenience, I had to buy another ticket from Pegasus that same day for 223 USD. There was also a couple from Brazil with exactly the same issue, and they also had to buy another ticket that same day!

What a joke, happened that you took money out of my credit card on the 13/08/2014 and is happening still today that you answer to my request with lies, telling me some details is missing, telling me I didn't send my credentials and telling that still I must wait, After all this time I have send you 30 request for my refund, and you are still telling me that I will have to send you again my credentials, and beside that you tell me that is not your department that is dealing with this issue, and still tell me that is because the summer thing that there is too much delay, I can tell you that I have spent 70GBP already if not more calling your customer service, listening to your customer service lies all the time, everybody seem to help, but none can do anything so I wonder how and when I will get my money refunded, because this is really ridiculous, how can you take money from credit cards without owners permission, and not even rush up to give refund, to me this is calling stealing. In the mean time I would like to thank you for the time you spend with me at the phone, which is at least 30 min a day, really appreciate how you fill my days with wonderful lies, and of course I understand that you must be so busy to refund an amount of 140GBP just by clicking a button, I'm sure is a hard to work when is about of giving what you have taken without permission. I imagine I will receive another email anytime soon asking me again for my credentials, and afterword I'm so sure that once again I will ear "Sir there is nothing I can do, or like Sir you issue is in progress because we are dealing with october issues now, eh eh funny thing is, my issue started 13th of august 2014, but I understand is only been not less than 67 days, and of course not even God knows when you will have time to refund me. I hope you haven't fixed the issue on your website so you can still take money out of customers cards without any permission, so your bank account rises more interest on your money, and I do seriously hope you don't change the way you give training to your customer service, because they seriously do a great job for your company, and of course I really hope that all this happening to me and so many other customers, I really do hope it will never happen to any of you in this great company.And I must say I really hope you have a pleasant time dealing with your issues, because I really do have a great time wasting money and time with you.

I a pregnant lady along with my young child booked a flight to tehran via istanbul on 13/ july 2014 from london stansted airport.
The staff behind the check-in called glen no need to say very untrained and acting unprofessional, printed my boarding cards to my first and second routs, but just handed half of them to me and sent me to the gate.
When I arrived at the gate the security obviously stopped us as we did not have our boarding cards!
Although they were aware of their own mistake they sent us back to check in desk which you can only imagine how long it would take to get there and back in busy times like july. By the time I got there a guy called adam saw us, ignored us and closed the gate causing us to miss the flight!
Then they offered to sell us two one way tickets for an addition cost if £1140, which I obviously refused to pay.
I do not believe a cheap airline should mean cheap attitude.
Although their own fault they have not yet emailed or even acknowledged the problem.
I had to go and visit my terminally ill dad, but when back in uk if still ignored by them I will definitely get my solicitor and mp involved to stop them cunning people in this very unprofessional and disgusting tactic.
I will not recommend nor use this scammer airline again.

Please join me in boycotting Pegasus Airlines.Pegasus Airlines illegally denied boarding to a Nicaraguan citizen. The reason of the boarding attendant was that he did not carry appropriate visa documentation to enter Turkey. However, according to the government website, where I tried to purchase a visa, Nicaraguan citizens "are exempted from a visa for tourist visits of up to 90 days within 180 days starting from the first entry date." The Republic of Turkey would not sell a visa to a person who holds a Nicaraguan passport, because they do not require one to enter the country. The passenger was flying to start a new job in Iraq for which he had a work visa to enter the Kurdistan region. Although the passenger did not even need a visa to enter Turkey as a tourist, it was only a transit point for him to start new employment. The passenger has now lost his job because he was unable to show up for work due to this illegal action.This was an illegal action of racism by a Pegasus employee. I have filed several complaints with Pegasus and the travel agent, but have not heard any response from Pegasus.Please join me in boycotting this airline as it allows its employees to engage in racist acts that ruing peoples lives. Furthermore, they do not show any effort on behalf of customer service or complaints.

The pagasus airlines never follow iata rules... Its not the first time that flights from krasnidar russia not departing, they let the people wait in airport over 28 hours without giving them food water or any accomodation, where is the iata regulations? They even dont have a representative for this in airport even now people are sitting in airport without any informations, no food no drink no sleep.

We bought two return tickets Krasnodar-Izmir for December 29th 2013.
The flight was scheduled at 5 am. When we got to the airport, we found out that the flight was delayed for several hours. Nobody explained the reason why. Next departure time was set at 2 pm.
We came back and again they told us there were some problems, we were asked to wait till the next morning, December 30th,
at 5 am. There's an official stamp on our ticket, as you can see in the attached file.
We went home to rest. Then Pegasus suddenly decided to transport all the passengers by bus to a city 300 km away, Rostov on Don. We didn't get any email or sms and we eventually missed the flight and 280 euros.
I asked for a refund on their site a month ago, no reply.

Hello. I ordered my ticket for 17.09.2013. But they didn`t send me any information about my flight, so I asked about the problem from my bank where i took my card, they told me that Pegasus Airlines took my money and blocked my money. Now, I don`t know the number of my flight-anything. They didn`t send me any information on my email- anything, Please help me as soon as possible.

pegasus airlines flight number lo7sep2359 i bought some present from duty free they try to charge 2 kilos for hand lugate i try to explaine and i proof them.In the same time the person from pegasus was called the lugate departemet he said take his lugate out.I said you havent got right to do date he was very rouded and unprofesional..I couldnt find my lugate after arriveng. I have vido record how they treat customer in bad behavior will sahare in youtube and other travel agents.They charge lugate fee without any recip.The manager of pegasus in istanbul he didint gave me his name for comlain still havent got any news from pegasus for my lugate.They been very rod to other disable person all been recorded..This member of staff bulling pasanger with unture words, They work like small mafia..please don't flight with this airplane.Time is 4 oclock i cant sleep because is effect my health and never fly with this pegasuus airliness any more.Sorry to say after my holiday couldnt give present to my kids because of pegasus memeber of staff.He is realy barberien.I have witness of bad service
my name is Abbas kaya and my brothers Mehmet Kaya

witness Serap sahin
ufuk huseyin suslu
Dogan Aydemir
Hidayet duzgun
kadir battal
Abdi Battal
Ufuk demir
Havva jelal
Mine jelal
Adem Demir
Mehmet kaya
Ayse demir