Pegasus Airlines
Reviews and Complaints

We would like to congratulate Pegasus Airline because of some of it's employees in Kayseri airport; Ayfer Coşkun and Akant Dogan.
We think the staff is one of the most important  aspect of an organization and the high level of service,   kindness, commitment and passion of them
concluded in high customers satisfaction.

We want to say thanks because they helps us in a difficult situation and finally we could travel to Istambul without any trouble.

That's the kind of people that airlines need!

Thanks you very much!

Yukari and Oscar

This may seem a delayed response but I have already submitted a complaint and upon searching for some form of clarification. I found that the complaint that I had painstakingly written has not been ‘logged’ or has been linked to an incorrect email address (something that has NEVER happened to me before when registering my email). This will be the second time I have had to write this all down.
On August 10th 2017 I was due to leave Dalaman airport on flight PC2291, stop in Istanbul SAW and catch a connecting flight PC602 to Hamad International Airport in Doha. Upon arriving at Dalaman the ground staff informed me that the flight would be delayed. I asked how long (as I had a short period between flights) she said ‘an hour or so’. My luggage was checked in and I went through and waited for the gate to open. We were due to fly at 19.00. At 19.55 our gate still wasn’t open and nobody was available to give advice on what would happen if I boarded but missed the connecting flight. Luckily I was able to access wifi at this airport to warn people in Doha that my flight had been delayed.
When we finally landed in SAW I ensured I was off of the plane as quickly as possible, I was told by one of the ground staff for Pegasus, that I had missed my connecting flight (despite it not taking off for a further 40 minutes). I asked him where I should go and he shrugged and pointed in the direction of arrivals. I ran, in the hope that somebody would help me onto that flight. I found a kiosk and asked what I should do, again I was pointed towards arrivals. I ran to the gate to talk to a member of staff and had this been well organised, I would have made my flight. I was dismissed, they could not help me. I ran to the Pegasus desk and waited to be seen, at this point crying for somebody to help me. The member of staff at the desk was rude to me, said he was dealing with baggage only, I asked where I should go to get help, he said ‘not here’. I moved along hoping to get some advice in the short time frame I had to make the flight (silently hoping that someone would work out that if they fast tracked me through passport control, I would easily make the flight), the woman there also said she couldn’t help me and wouldn’t tell me where I could get help. I eventually happened upon a ‘helpful’ member of staff who told me I wouldn’t be making that flight and directed me to the help desk. There I stood while people pushed in front of me, eventually EVERYONE was served and they were able to see how distressed I was and tried to help. I was told that my flight home would be the same time tomorrow. A full 24 hours after the time I was supposed to get back. I asked where my baggage was, the staff member tracked it and told me it had made the flight as intended and I would pick it up in Doha.

Reluctantly I made my way down to the office to have a hotel allocated for me. I waited for hours in a no-wifi area, unable to let the people in Doha know if I had made the flight or not. Eventually we were taken to the hotel and I was able to make contact with home. After midnight.

When I returned to the airport the following day we were boarded within time HOWEVER were left on the tarmac ‘waiting for a space to take off’ as there was heavy traffic. We were assured the plane was ready for takeoff. Something I dispute as I observed the plane being filled with fuel under the wing I was sitting above. We actually took off at 23.51 not the original time we were told of 22.15. EVERY flight I had taken, was delayed at this point. Luckily I had had the forethought to warn the people picking me up in Doha.

When I landed I went straight to the baggage office as directed in SAW. They had not received the luggage I was assured had been on the previous days flight. Luckily they knew to send me to the belt to see if it had been held back and put on my actual flight. One of the bags was there. The other not.

I traipsed back to the office, by this point absolutely exhausted with this whole ordeal. They managed to track a bag in SAW no baggage tag on it, the weight was lighter by 1kg but they felt it was very likely it was mine based on my description. I was told I would need to make the journey back to the airport to collect this bag once it was received.
I cannot believe that the onus is placed on the passenger to rectify the mistake. I had to use my time and money to drive back to the airport and sort out the mess that Pegasus had created. Add that to the shocking level of customer support I received at SAW and the full 24 hour delay (not even taking into account the other two flight delays) and you have an extremely disgruntled customer. I expect compensation for this ordeal and I don’t want it in the form of any ‘vouchers’ to use at Pegasus Airlines.

Good Afternoon,
I flew from Dalaman airport with Pegasus Airlines on the 10th August 2017 (PNR: JSXJQ9), I had a connecting flight in Istanbul to Doha. The flight was delayed at Dalaman and rather than communicate that I would miss the connecting flight, I was put on the delayed plane, landing with 40 minutes to get on the connecting flight.

I ran as fast as I could, was told I had 'Missed my flight' by your ground representative (despite having 40 minutes to get on the plane) and when I asked what I do now, he gestured in the direction I should move in but gave me no directions. By this time I was fraught, crying in a country where there seemed to be no one that could communicate what I should be doing in the very short time frame that I had.

I ran to passport control, was rudely dismissed and told to go to Pegasus desks, I ran and queued, eventually was allowed to get to the man at the desk who told me he was in charge of baggage allowance and no he couldn't help me, I tried to move along to the next desk and was met with the same level of hospitality. All I needed to know was where I should go. Neither would tell. By the time I found someone who could actually help me, my flight was gone.

I now had to discover what I should do next. I found a help desk, watched many people push in front of me, unchecked by the staff. Eventually the desk cleared of all people and I was able to get to a representative. She tried to calm me down (the first representative for Pegasus who actually recognised how distraught I was). She told me my new flight would be 24 hours after the original intended flight. A whole 24 hours after I was supposed to be back in Doha. My suitcases apparently made the flight that I couldn't get on and I was told they would be waiting for me in Doha, I needed to find the baggage office at Hamad International. There was no wifi in the airport, I couldn't contact the people collecting me in Doha until I was FINALLY taken to a hotel that allowed me to contact everyone that would be affected by this delay.

After my 24hour delay I reached the airport well within time and was seated onboard. We sat on the delayed plane for roughly 1.25 hours because apparently the traffic was heavy but we were 'ready to fly' (I saw the plane being refuelled under the wing I was sitting on, therefore found this hard to believe).

Once I landed I made my way straight to the baggage office. They told me the bags were not there. I asked how this was possible when I had watched the Pegasus staff member at SAW airport, track the bag over the phone and tell me it had been placed on the original flight. The staff at Hamad International asked me to check the conveyor belt just in case. One bag had made the flight I was on (another miscommunication). The other hadn't. I went back to the baggage office. The men recognised how distressing the whole situation had been for me and went over and beyond the call of duty in tracking my lost suitcase. From the description I had given them, they were able to identify that the suitcase was in SAW airport and had lost its luggage tags. The only descriptor that didn't match was the weight (it was lighter by roughly 500g-1kg, indicating that things had been removed) but they were sure it was mine from what I said was inside. I was told to wait for the call and make the journey back to the airport to collect the lost baggage. I couldn't believe that I would have to use my time AND petrol chasing up Pegasus's continuous mistakes.

It appeared all staff I dealt with in Dalaman and SAW airports KNEW I would be missing that connecting flight. If this was known before I boarded in Dalaman I could have either returned to where I had been staying in Fethiye OR made alternative arrangements to get home to Doha as close to the original plan as possible. Instead I was subjected to rude, ineffective staff, the standard of English was insufficient to communicate quickly and effectively and the miscommunications added stress to an already EXTREMELY stressful situation. There needs to be compensation for the time wasted, the additional cost to ME and the poor treatment I suffered at the hands of your ground staff in SAW airport.

Dear Madam or sir
I am writing to you to make a complaint. I travelled with you from kuwait to Dalaman on the 29th July and returned 22nd August. Changing in Istanbul arriving in Istanbul we had to clear control which was a nightmare very long queues and everyone pushing trying to get to the front .their was only one control opened to deal with everyone. What I don't understand is you know the situation with control in Istanbul and was given a connecting flight that their was no way we would clear to connect with. When we finally got through control we run for our connection to be told at the gate it had gone and go get another ticket. Not where to go for this just go back very rude and inconsiderate. When we finally found the desk the girl who issued the tickets was very nice and just issued us other tickets. When we finally arrived in Dalaman we was told to go collect our luggage at a different collection. Because our cases were already there. If you don't show up for the flight cases must be taken off but no our cases had been taken without been on the flight. Waiting for my cases one of them never arrived.so had to start filling in forms and messing around. We went out side to get our private transfer but that had gone put it down to no show. We had to pay for another private transfer from the airport.The following day my case arrived to the hotel very badly damaged you did replace this after sometime . But on my return from Dalaman I collected my cases to find one of my wheels had been broken off I just couldn't believe it. The cases were not cheap ones they are quiet strong.my friend had the same cases they were fine . She as said to me she doesn't think she will be travelling with you again .she's never had such a stressful time with an airline getting to a resort. And costing us double to get from the airport through no fault of our own. I could go on more about things that happened on the flight but they are miner to what I have mentioned. I am really disappointed.
Thankyou
Michele jackson

I was refused the registration to take my flight from Paris to Istanbul (flight PC1136). The staff from Pegagus Airlines in Paris Orly mistakenly gave my passport to other passenger while I was finishing my registration! I was not able to take the flight and they sent me to the police station thinking I lost it (even though I insisted on the fact that they gave it to another person). At the end, the police did find the passport while controlling other passenger at customs who was given the wrong passport but it was too late to take the flight. So far the Pegaus "Guest Control" team is not willing to let me take another flight and they want me to pay the full fare!

The supervisor in Paris tried several times to call the HQ and he even sent an email explaining the situation in which a member of his team didn't pay attention and because of her mistake I lost my flight. Indeed, this person asked a colleague to take care of my registration but she was in a hurry and she mixed-up the passport control with the other passengers. One minute after, nobody knew anything about the passport and instead of double checking, she insisted on the fact that I was given the passport. This version was false and the supervisor agreed on that.

I lost my flight and 10-day organized trip. But the worst is that I was on time and I had no fault in this problem!

On 14.07.2017 on 1:45 h we had fly from Anatolia to Skopje fly number PC6363 and me and my friend in last moment was take out from boarding because air mask was not work on our seat, we was 3 person which was traveling with that fly, only my sister go in plane. We ask for the other seat in plane and we was received answer that plane is full, but that was not correct because my sister was in plane and she was told us that has a lot of empty places, she also in plane change her seat
We received substituted fly from Antalya to Istanbul in 06:00AM Fly Number PC209 and connecting fly from Istanbul to Skopje in 09:35AM Fly Number PC351
With changing our fly we received a lot of cost, organized twice people to take us from airport, i received panels from my work because all rapport was not ready because i came in Macedonia to late (8 ours later) We received only meal in Antalya Airport, but in Istanbul Airport we not received meal
Because these is not our mistake we want to refund our lost time and our stress, my my friend and my sister
Kostadinka Trajanova - out of boarding fly number PC6363
[protected]@yahoo.com
Aleksandar Mitevski -out of boarding fly number PC 6363
[protected]@yahoo.com
Liljana Trajanova - was on fly, Fly number PC6363
[protected]@yahoo.com

Friday 11 august 9.10 hour flight from Izmir to Amsterdam.
Very unfriendly staff, paid 50 euro for 8 kg. Flight delayed for 1 hour. Only one ground stewardess who was taking the luggage. We had to wait for about 1.5 hour with a 12 months old child until it was our turn. When it was our turn there was no time to take extra luggage out to transfer it in hand luggage. Because we still had right for about 8 kg handluggage. With a hurry we went to our gate en when we arrived we had to wait there for about 45 mn before the gate opened. This means we did had time for the luggage en paid 50 euro extra for nothing. I will never fly with Pegasus again!

Hello, I just got home from my flight from Turkey to Kuwait flight number PC860 passenger name is Mr Ahmad Alkanderi date of travel 7/august/2017, I paid for a meal and my seat should have been 2C they, refused to give me any food and they allocated my seat to 14F I told the staff I paid extra money to get a meal and a good seat which they refused to give me.
I am extremely disappointed and angry at this service and rude treatment towards me as a full paying customer. I would like to know why I was refused what I paid for and I want a compensation for wasting my money.

we as a group were flying from dalaman - Istanbul sector by flight pc-2281 on 18 july, 2017. we tried online checkin for flight but were informed by customer service representative that its not possible from marmariz area. so he confirmed that out seats would from 3A, B, C, D, E, F and 4A, B, C. however, at airport the checkin staff gave us 25 and 26 series seats instead. on inquiry the checkin staff informed that those seats were already allocated. subsequently, we explained the situation with respect to the customer service call and the staff changed its stance and informed that if we want to have original seats then we woud have to pay money for it. this was a total surprise and felt like a rip off. we went to the supervisor for assistance but to our astonishment she was even more rude than the checkin staff and just said that if we have receipts for seats only then she can help otherwise she has no other option. in short the total experience from customer care to checkin staff to the supervisor was of utmost inferior quality and this was my first and surely last flight by Pegasus.
I suggest that all such things about money for seat selection should have been disclosed at the time of booking otherwise I can only call it a way to rip off passengers. this way the airline may earn a bit of extra money but will never have a customer base especially abroad.
regards

I flew from cologne to Ankara and had the most unpleasant experiences flying ever. First the clerk at the desk next to the one I was at started yelling at a customer at the top of his voice which made everyone really uncomfortable. Then the person who checked me in got angry at me because my hand luggage was overweight.
Staff at Pegasus is just very unprofessional. I bet they don't get trained in conflict management at all. I rather pay more and not get yelled at. But they don't care as long as their planes fill up.

On friday june 30, together with my spouse, we flighted with your company from tbilsi to istanbul [ flight pc 315] and then from istanbul to paris [pc 1133].

Ticket numbers :
ticket: pc/etkt 624 [protected] for chikli/camille mr
ticket: pc/etkt 624 [protected] for chikli/eitan jean jacques m
Special meal : kosher meal confirmed for chikli/eitan jean jacques mr

Our tickets were supposed to include kosher meals but they were not given.
When I showed my electronic tickets to the airplane team, they acknowledge that it was a company mistake and
Suggested me to write a complain.

I expect to get a refund of the four meals we didn't get.
My name is: etan - jean-jacques chikli
My spouse's name is: camille chikli
My email is: [protected]@tali.org. il

Hello I want to say that we have book our flight with pegasus. But we have booked it for this yr not knowing that things have changed.. If I knew my kids had to get off the plane then I wouldt book it with you n would book it with turkish air lines wich is more cheaper n decided how long we wanted to wait. Is there any posibility that I can cansel the flight as im not happy with this booking anymore. Or for the price thats been charged for this I could have gone b4 the going date we agreed on. Plz could you tell me if I can concil this flight as thats not what we paid for.

Ik ben enorm teleurgesteld in de service en klantvriendelijkheid van het personeel van Pegasus Airlines. Ik had voor mijn ouders assistentie aangevraagd op Schiphol; beiden op hoge leeftijd en slecht ter been. Ik wilde alles goed geregeld hebben en belde daarom twee dagen voor vertrek nog met Pegasus voor een double-check, ik reisde zelf namelijk niet mee. Het antwoord bleef hetzelfde: de assistentie is aangevraagd en wordt op de luchthaven aangeboden. Ik hoefde mij geen zorgen te maken. Tot zover prima. Aangekomen bij de check-in balie, de stewardesse Yesim vertelde dat mijn ouders zijn aangemeld voor assistentie en dat we plaats mogen nemen. Ze zouden straks worden opgehaald. Een uur lang hebben wij zitten wachten, tevergeefs. Het was intussen 23:20 en onze vlucht zou om 00:05 uur vertrekken. Toen besefte ik dat ze ons in de steek hadden gelaten. Heb met veel moeite mijn vader op een rolstoel gekregen (vanwege zijn ziekte, Alzheimer, was hij op dat moment bovendien nogal verward). Ik zette een sprint in naar de paspoortcontrole. Heb hem daar afgezet en ben terug gegaan naar de check-in balie waar mijn moeder op mij zat te wachten. Heb haar ook met de rolstoel naar de paspoortcontrole gereden. Vanaf daar hebben twee onbekede reizigers mijn ouders verder geholpen en ze naar de gate gebracht.
Ik had gerekend op de assistentie, maar heb deze niet gekregen. Puur door onzorgvuldig werk dat door een laks personeel is uitgevoerd. Geen van de dames die op dat moment achter de balie zaten, heeft ons geholpen. Ontzettend triest! Sterker nog: een van hen zei we de vlucht zouden missen als we nu niet vertrekken. Is dit klantvriendelijkheid? Wat verstaat Pegasus onder dit begrip? Ik was razend, ik kookte van binnen, maar heb mij desondanks ingehouden. Heb nog nooit zo'n verschrikkelijke ervaring gehad op een luchthaven. Mijn ouders zijn nu veilig aangekomen in Istanbul. Maar weer vliegen met Pegasus Airliens? Nooit!

Vlucht van Amsterdam naar Istanbul Sabiha Gokcen, vluchtnummer 1256, om 00:05, 12 juni 2017, geholpen door Yesim aan de check-in balie).

I flew lately to multi cities with Pegasus airline, ticket issued to Winston Vogel
by Expedia travel Itinerary #[protected].
April 22-June 7, 2017
My last three flight segments' dates were changed by the airline without ever letting me know of the change. These caused me delay in arrival and departure and lost train tickets. Moreover, when in Istanbul and Kharkov I was told by Pegasus workers that I have no checked luggage allowance, as if my luggage evaporated in mid air. After long argument the company, in both Istanbul and Kharkov admitted it was their mistake. But they insisted in Istanbul (May 30) that I need to pay for extra weight of 2 kilos $20.
I looked later at your fees schedule and it is stated that the fee for extra kilo is 2 Euro I believe. Why is this big difference? Do your workers get bonuses for charging customers more?
I need answer, and if they are wrong, I ask for refund.
Faithfully yours,
Winston Vogel

SeyedsasanSamadi
8, 2nd Hasht metri
Vafai St.
Mahabad
West Azerbaijan province.
Email: [protected]@gmail.com
Telephone: +[protected]

Pegasus Airline.
Re: Complaint and demand for compensation Date: 29/05/2017
Dear Sir/ Madam:
This is the second time that I am sending this email to Pegasus Airline. I sent it once on 04/04/2017, but received no response from you.

On 22/03/ 2017 I took an indirect flight with Pegasus Airlines from Cologne to Tehran. The booking reference number is HSLQ6J. My luggage was a small bag and two musical instruments each weighted less than 2 kg. In check in I was not allowed to take both instruments with me and I had to pay € 50 penalty for having three items. I explained to the check in lady that the instruments are very fragile and I must take them with me to inner cabin. However, the lady refused and insisted that I have to check it in. I knew that it won't be safe so I asked again and again. She talked to me very rudely and persisted that the instruments will be safe as I sent them to a special luggage section. I was travelling with a team of musician who shocked by the behavior of your agent. Finally, she forced me to accept to check in the instrument.
In Tehran airport I found out that the musical instrument is smashed into pieces. I reported the damage in the airport and enclosed the receipt of damage report to this email. I have also enclosed the sale receipt along with some photos of the broken instrument too.
As it can be seen from the sale receipt, the cost of my instrument alone (excluding its suitcase) is well over € 1000 Euro. Therefore, I am claiming € 1000 as compensation to my loss.
The following are the details of my account number:
Parsian Bank - Account number : [protected] - Seyedsasan Samadi
look forward to hearing from you as soon as possible.
Yours faithfully,
SeyedsasanSamadi

On 4 May 2017, I was booked for a flight to Beirut from Geneva (GVA) vis a vis Sabiha on a US Passport. At check in in GVA, I was asked how long I planned to stay in Beirut. I explained I lived in Beirut. I was then asked for my residency in Beirut. I explained I did not have a residency and move in and out of Beir on the tourist visa that I am given (one month that is actually valid for two months in Lebanon) and if I was unable to prove I lived in Beirut, I needed to purchase a return ticket out of Lebanon.

When I questioned this, I was told that it was the policy of the Lebanese authorities to indicate that I did not plan on overstaying the month visa I am given on my US passport to enter Lebanon. This is simply untrue. I fly into Beirut Airport at least 2-3 times a month and have never been asked to produce a return ticket out of Beirut. I asked to see a supervisor, who never came as I refused to purchase a return ticket out of Beirut. I saw no need to buy a Pegasus ticket for a rule or regulation that I had never experienced at Beirut Lebanese airport.

Another staff member came to speak to me and asked me about my origins. If I was Iranian or Turkish. I explained that I was born in Syria, I was asked again about my origins despite my traveling on a US passport.

At this point, I was offended and angry that I was asked about my origins and determined to not buy a return ticket as I did not feel this was at the request of the Lebanese authorities but a policy implemented by Pegasus to ensure ticket sales.

My office booked me on a return flight to Beirut vis a vis Ataturk on Turkish Airlines. I was not asked to produce a return ticket or any further questions were asked in so far as my passport allowed me to enter the country.

I would like compensation for the flight I missed due to your staff's rude behavior and this ridiculous policy to force people to buy tickets they do not need. If this was indeed a policy, I would have heard about it from the travel company that issued my ticket.

Hello:
I want to inform you that, the damaged baggage is (Giordano) brand and protected nylon cover still on baggage as shown in photos.
I bought it before two months only. But unfortunately i don't have the invoice.

in attached file you can find the photos of damaged baggage, boarding card and baggage tag.

*compliment file number : ECNPC12324/16APR17/1447GMT
*Phone number: 00966-[protected]
*email: eng.moh.[protected]@hotmail.com

On March 7, 2017 I flew from Dusseldorf to Istanbul. I carried one piece of hand luggage with wheels and a computer case on top and “inserted” in one single telescopic handle as an extension.
At check-in, I showed both pieces to Pegasus check-in personnel which instructed me “to keep both bags in my hand” and proceed to the boarding gate.
At the gate, a Pegasus representative approached me and intimated I paid 50 euro for the computer case. I tried to explain, in vain, that Pegasus own personnel at check-in had instructed me to proceed with both pieces as a single hand luggage. No matter what I said, Pegasus representative demanded, rudely and loudly, that I stop talking or she would take me off the flight and call the airport police to enforce payment … I am still confused as to why German airport police would assist Pegasus in a commercial matter to payments …
The police arrived. Pegasus rep finally paid attention to my words. After consulting with a colleague, she stated that whereas the mistake was by Pegasus, I had to pay and then I could log a complaint with Pegasus.
Since then, I have complained with Pegasus but only managed to have an email exchange with an abstract entity, "Guest Relations". Instead of addressing my complaint, Pegasus repeatedly answered that I had to pay because I carried two pieces of luggage. Today, “Guest Relations” finally confirmed that Pegasus is sorry for the inconvenience but that Pegasus will keep my money.
It appears my 50 Euro is very important for Pegasus. More important than keeping me, my company and family as customers. So, in the future, whenever possible, we shall not fly with Pegasus.
I want my experience to help other fellow travelers avoid getting into the same trap (at this point, I can only think this is a system). If at check-in, Pegasus personnel tells you that you may carry 2 pieces of luggage, do not trust them! Demand that all your hand luggage is tagged accordingly! Or else, rest assured that a Pegasus attendant shall be waiting for you at the gate … and you will be forced to pay dearly.

SeyedsasanSamadi
The second eastern 8 metri. No. 8
Vafai St.
Mahabad
West Azerbaijan province.
IRAN
Email: [protected]@gmail.com
Telephone: +[protected]

Pegasus Airline.

Re: Complaint and demand for compensation Date: 4/04/2017

Dear Sir/ Madam:
On 22/03/ 2017 I took an indirect flight with Pegasus Airlines from Cologne to Tehran. The booking reference number is HSLQ6J. My luggages were a small bag and two musical instruments each weighted less than 2 kg. In check in I was not allowed to take both instruments with me and I had to pay € 50 as a penalty for having three items. I explained to the check in lady that the instruments are very fragile and I must take them with me to inner cabin. However, the lady refused and insisted that I have to check them in. I knew that it won't be safe so I asked again and again. She talked to me very rudely and persisted that the instruments will be safe as I sent them to a special luggage section.
In Tehran airport I found out that the musical instrument is smashed into pieces. I reported the damage in the airport and enclosed the receipt to this email. I have also enclosed some photos of the broken instrument too.
The cost of my instrument and its suitcase is well over € 1000 Euro. Therefore, I am claiming € 1000 as compensation to my loss.
I am looking forward to hear from you as soon as possible.

Yours faithfully

SeyedsasanSamadi

It was most unfortunate for me and my brother to have traveled through this airline. It was a total disaster and waste of money, which I agree is of less value. I understand its a low budget airline and it should be shut down.

Our baggage which were suppose to be in bahrain were waiting along in tbilisi. When we logged a complaint and fortunately recovered our luggage's a week later, in a condition I cannot express, as if it was murdered, brutally.

The customer service is a hell, they hardly take an action and they have thousands of reasons to claim us wrong. Though I have learned a lesson that for the peace of mind and for the peace of your trip, please do pay for a better airline which I will. I have been disappointed after a month relaxing trip to europe, I have been dragged to hell by this ridiculous airline.