CB Airlines and Air Travel Pegasus Airlines lost luggage and v. poor customer services

Pegasus Airlines review: lost luggage and v. poor customer services 6

ahmetay of GB

Nov 07, 2013 12:04 pm EST

Resolved

Featured review

Still waiting for Pegasus to respond to a complaint my husband made 2 weeks ago. He flew from Izmir-Istanbul-Stansted but his luggage never left Istanbul! Waited 3 hours at Stansted, noone to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office, PGS Istanbul airport, PGS Stansted airport... etc), numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person, even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help, no interest and certainly no apology and can't even respond to an email we have sent three times now. I will make sure I spread the word everywhere and will continue until I get a satisfactory response. DO NOT FLY WITH PEGASUS

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments

Add a comment

Pyatachok

1 comments

Pyatachok of BE

Nov 27, 2013 9:09 am EST

Do not fly Pegasus. After a dismal flight that was delayed for hours without any information the airline lost my luggage, and I wasn't the only one among the passengers of my flight After months of complaints the company's idea of equitable compensation for a week's worth of luggage amounted to a paltry, offensive amount of 60 USD! They initially refused to take expenses incurred in Tel Aviv into account unless I provide them with official Hebrew translations for the invoices!. All in all the pettiest, most insulting, passenger-rights trampling company I've ever dealt with. Do not fly Pegasus!

Iead Rezek

Oxfror, GB

1 comments

Iead Rezek of Oxfror, GB

Jan 09, 2014 3:48 am EST

This has certainly been my experience as well. We booked from Dubai-Istanbul-Stansted. At Istanbul we waited by the gait for it to be announced open, only it never materialised. So the flight departed right under our noses and the board still showed it to be delayed. We were then told at Istanbul that our luggage is in Stansted and we need not fill a lost baggage report and even escorted us out of the airport. After paying through the nose to get home a day later every contact we tried told us the would do nothing without a lost luggage report.

Pegasus at Istanbul runs a messy, organised and incompetent service. So far it cost me over a grand extract - easy the price of a non-stop flight with no hassle, clean planes and proper service.

Pegasus is not on the menu for me and I do not recommend it for anyone.

Kris1980

1 comments

Kris1980 of US

Jul 11, 2014 7:01 am EDT

Verified customer

Don't fly with this airline. When I was on travel back with Pegasus from Antalya to Katowice 2 of my 3 suitcases were ruined. I went to the airport office the made the report, agreed it should be compensated and directed me to get in contact with Pegasus. I've sent several mails, called several times (without succeeding te get connected) and all I get back is automatic information that my case is being considered and afterwards that they are not responsible for destroying my luggage. If they are not responsible, than who is? They are the carrier, it's their responsibility. Simple unreliable company. I'm searching the way to get to them, but did not succeed yet, any ideas?
Please be careful with Pegasus

Ilhan

Newcastle, GB

1 comments

Ilhan of Newcastle, GB

Aug 02, 2014 5:44 pm EDT

I wanted to fly from Istanbul -bodrum and fly to my home town to Newcastle.
I have fly on 7th July 2014. Today 2nd 08 2014. It's been almost a month and I am still waiting for my luggage. I am suffering from skin problem and all my tablets and creams are in my luggage. Still no news no apology. Noting.

IoanaAntal

1 comments

IoanaAntal of HU

Aug 18, 2014 1:59 pm EDT

Verified customer

They lost my luggage on the 6th of August, in Istanbul I suppose, today I cane back to Budapest without it. I called and sent e-mail, no answer, no reaction what so ever. It is terrible that this company can still function.

Emilia papanidi

1 comments

Emilia papanidi of CY

Aug 24, 2014 7:32 am EDT

We also had lost our luggage and it's not the first time . last year and this year I lost firstly 3 luggage . I made a complain but no reaction. This is the second time and I don't want to leave like that. Please if anyone knows any information how we can return our luggage please help us or leave any message

Pegasus Airlines - pegasus airlines (flypgs.com) secretly makes multiple transactions. stay away from that fraudulent airline company. 47

Resolved

Pegasus Airlines - damaged baggage

Pegasus Airlines - bad service and lost of lugate

Resolved

Pegasus Airlines - ticket problem 1

Resolved

Pegasus Airlines - lost baggage 1

Pegasus Airlines - Lost luggage 1

Pegasus Airlines - Refused boarding with Pegasus airline ticket

Pegasus Airlines - Refund for my ticket went on fraudulent account 1

Pegasus Airlines - Pegasus office at SAW airport has charged me for a ticket that I did not issue

Pegasus Airlines - dirty seats on flight

View all Pegasus Airlines reviews and complaints

Pegasus Airlines Contacts

Pegasus Airlines phone numbers

+90 888 228 1212
+90 888 228 1212

Click up if you have successfully reached Pegasus Airlines by calling +90 888 228 1212 phone number 4 4 users reported that they have successfully reached Pegasus Airlines by calling +90 888 228 1212 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +90 888 228 1212 phone number 2 2 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +90 888 228 1212 phone number

33%
Confidence score

Turkey

+90 850 250 6777
+90 850 250 6777

Click up if you have successfully reached Pegasus Airlines by calling +90 850 250 6777 phone number 5 5 users reported that they have successfully reached Pegasus Airlines by calling +90 850 250 6777 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +90 850 250 6777 phone number 11 11 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +90 850 250 6777 phone number

International

+44 333 300 3555
+44 333 300 3555

Click up if you have successfully reached Pegasus Airlines by calling +44 333 300 3555 phone number 5 5 users reported that they have successfully reached Pegasus Airlines by calling +44 333 300 3555 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +44 333 300 3555 phone number 2 2 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +44 333 300 3555 phone number

43%
Confidence score

United Kingdom

+43 12 675 322
+43 12 675 322

Click up if you have successfully reached Pegasus Airlines by calling +43 12 675 322 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +43 12 675 322 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +43 12 675 322 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +43 12 675 322 phone number

100%
Confidence score

Austria

+973 17 212 033
+973 17 212 033

Click up if you have successfully reached Pegasus Airlines by calling +973 17 212 033 phone number 2 2 users reported that they have successfully reached Pegasus Airlines by calling +973 17 212 033 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +973 17 212 033 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +973 17 212 033 phone number

100%
Confidence score

Bahrain

+45 78 774 491
+45 78 774 491

Click up if you have successfully reached Pegasus Airlines by calling +45 78 774 491 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +45 78 774 491 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +45 78 774 491 phone number 2 2 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +45 78 774 491 phone number

Denmark

+20 100 603 8901
+20 100 603 8901

Click up if you have successfully reached Pegasus Airlines by calling +20 100 603 8901 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +20 100 603 8901 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +20 100 603 8901 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +20 100 603 8901 phone number

100%
Confidence score

Egypt

+33 170 060 140
+33 170 060 140

Click up if you have successfully reached Pegasus Airlines by calling +33 170 060 140 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +33 170 060 140 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +33 170 060 140 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +33 170 060 140 phone number

100%
Confidence score

France

+995 322 400 040
+995 322 400 040

Click up if you have successfully reached Pegasus Airlines by calling +995 322 400 040 phone number 2 2 users reported that they have successfully reached Pegasus Airlines by calling +995 322 400 040 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +995 322 400 040 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +995 322 400 040 phone number

100%
Confidence score

Georgia

+49 691 2006 3505
+49 691 2006 3505

Click up if you have successfully reached Pegasus Airlines by calling +49 691 2006 3505 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +49 691 2006 3505 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +49 691 2006 3505 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +49 691 2006 3505 phone number

100%
Confidence score

Germany

+30 210 324 4453
+30 210 324 4453

Click up if you have successfully reached Pegasus Airlines by calling +30 210 324 4453 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +30 210 324 4453 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +30 210 324 4453 phone number 1 1 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +30 210 324 4453 phone number

Greece

+98 212 640 7529
+98 212 640 7529

Click up if you have successfully reached Pegasus Airlines by calling +98 212 640 7529 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +98 212 640 7529 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +98 212 640 7529 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +98 212 640 7529 phone number

100%
Confidence score

Iran

+964 750 895 5020
+964 750 895 5020

Click up if you have successfully reached Pegasus Airlines by calling +964 750 895 5020 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +964 750 895 5020 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +964 750 895 5020 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +964 750 895 5020 phone number

100%
Confidence score

Iraq

+972 37 208 299
+972 37 208 299

Click up if you have successfully reached Pegasus Airlines by calling +972 37 208 299 phone number 2 2 users reported that they have successfully reached Pegasus Airlines by calling +972 37 208 299 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +972 37 208 299 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +972 37 208 299 phone number

100%
Confidence score

Israel

+39 645 226 934
+39 645 226 934

Click up if you have successfully reached Pegasus Airlines by calling +39 645 226 934 phone number 3 3 users reported that they have successfully reached Pegasus Airlines by calling +39 645 226 934 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +39 645 226 934 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +39 645 226 934 phone number

100%
Confidence score

Italy

+7 727 273 1717
+7 727 273 1717

Click up if you have successfully reached Pegasus Airlines by calling +7 727 273 1717 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +7 727 273 1717 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +7 727 273 1717 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +7 727 273 1717 phone number

100%
Confidence score

Kazakhstan

+965 22 447 709
+965 22 447 709

Click up if you have successfully reached Pegasus Airlines by calling +965 22 447 709 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +965 22 447 709 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +965 22 447 709 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +965 22 447 709 phone number

100%
Confidence score

Kuwait

+961 136 9869
+961 136 9869

Click up if you have successfully reached Pegasus Airlines by calling +961 136 9869 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +961 136 9869 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +961 136 9869 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +961 136 9869 phone number

100%
Confidence score

Lebanon

+31 202 626 924
+31 202 626 924

Click up if you have successfully reached Pegasus Airlines by calling +31 202 626 924 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +31 202 626 924 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +31 202 626 924 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +31 202 626 924 phone number

100%
Confidence score

Netherlands

+47 21 959 265
+47 21 959 265

Click up if you have successfully reached Pegasus Airlines by calling +47 21 959 265 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +47 21 959 265 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +47 21 959 265 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +47 21 959 265 phone number

100%
Confidence score

Norway

+974 44 421 807
+974 44 421 807

Click up if you have successfully reached Pegasus Airlines by calling +974 44 421 807 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +974 44 421 807 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +974 44 421 807 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +974 44 421 807 phone number

100%
Confidence score

Qatar

+40 213 079 175
+40 213 079 175

Click up if you have successfully reached Pegasus Airlines by calling +40 213 079 175 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +40 213 079 175 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +40 213 079 175 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +40 213 079 175 phone number

100%
Confidence score

Romania

+7 499 609 2878
+7 499 609 2878

Click up if you have successfully reached Pegasus Airlines by calling +7 499 609 2878 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +7 499 609 2878 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +7 499 609 2878 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +7 499 609 2878 phone number

100%
Confidence score

Russia

+46 840 308 782
+46 840 308 782

Click up if you have successfully reached Pegasus Airlines by calling +46 840 308 782 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +46 840 308 782 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +46 840 308 782 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +46 840 308 782 phone number

100%
Confidence score

Sweden

+41 445 510 018
+41 445 510 018

Click up if you have successfully reached Pegasus Airlines by calling +41 445 510 018 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +41 445 510 018 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +41 445 510 018 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +41 445 510 018 phone number

100%
Confidence score

Switzerland

+380 800 505 510
+380 800 505 510

Click up if you have successfully reached Pegasus Airlines by calling +380 800 505 510 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +380 800 505 510 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +380 800 505 510 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +380 800 505 510 phone number

100%
Confidence score

Ukraine

+971 43 578 128
+971 43 578 128

Click up if you have successfully reached Pegasus Airlines by calling +971 43 578 128 phone number 1 1 users reported that they have successfully reached Pegasus Airlines by calling +971 43 578 128 phone number Click down if you have unsuccessfully reached Pegasus Airlines by calling +971 43 578 128 phone number 0 0 users reported that they have UNsuccessfully reached Pegasus Airlines by calling +971 43 578 128 phone number

100%
Confidence score

UAE

More phone numbers

Pegasus Airlines emails

info@flypgs.com

100%
Confidence score: 100%

Support

sponsorluk@flypgs.com

83%
Confidence score: 83%

acentedestek@flypgs.com

82%
Confidence score: 82%

More emails

Pegasus Airlines address

Aeropark Yenişehir Mahб Osmanlı Bulvarı № 11/A 34912 - Kurtköy, Istanbul, Turkey

Pegasus Airlines social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024