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Pegasus Airlines

Pegasus Airlines review: Lost luggage 1

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8:10 pm EDT
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Subject: Urgent: Lost Luggage - Flight PC685 16 JUL PC331 16 JUL
Dear Pegasus Airlines,

I am writing to express my extreme dissatisfaction with the handling of my lost luggage on my recent journey from DAMMAN to Budapest via Istanbul and My flight details are as follows:

Flight Number:PC685 PC331
Date of Travel:16TH/JUL
Route: Damman- Istanbul - Budapest
My luggage has been missing since arriving in Istanbul. Despite numerous attempts to contact Pegasus Airlines both personally and through my travel agent, I have received no concrete information regarding the whereabouts of my belongings.

I have called the provided customer service number (+[protected]) multiple times, but I am always informed that the matter is "being handled." The lack of communication and urgency is unacceptable, especially considering my luggage contains important personal and business items.

I request your immediate attention to this matter. I expect a prompt update on the status of my luggage and a clear plan for its delivery to me in Shanghai.

If locating my luggage in a timely manner proves difficult, I am open to alternative solutions:

Delivery to Shanghai Pudong International Airport (PVG)
Delivery to King Fahd International Airport (DMM) in Dammam
Delivery to Istanbul Airport (IST), where I can arrange a personal pick-up
Please provide me with a direct contact number and the name of the person responsible for handling my case. I can be reached at 0086 [protected] or 0086 [protected]. My email [protected]@126.com

Your prompt response and a satisfactory resolution to this matter are greatly appreciated.

Sincerely,

Confidential Information Hidden: This section contains confidential information visible to verified Pegasus Airlines representatives only. If you are affiliated with Pegasus Airlines, please claim your business to access these details.

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J
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J. Bashirian
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Aug 15, 2024 3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’ve laid out the situation clearly and assertively, making it clear that this issue needs immediate attention. Hopefully, Pegasus Airlines will take this seriously and get your luggage back to you without further delay. It’s time for them to step up and resolve this quickly.

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Pegasus Airlines Category
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