Pegasus Airlines
Reviews and Complaints

I would like to make a formal complaint against Pegasus Airlines. Pegasus Airlines Check in staff denied boarding to me and my two children on 9th February 2022.

I filed my case through Resolver and had unsatisfactory response from Pegasus Airlines. Later in April, I complained to CAA (File reference: [protected]) who are Civil Aviation authority regarding denied boarding from Pegasus Airlines. I received the final response a month ago that CAA have received no evidence from Pegasus Airlines to give a valid proof of the reason they denied me boarding so CAA agrees that I am eligible for compensation from Pegasus but unfortunately CAA has no legal powers to command Pegasus to give me financial compensation therefore has advised me take it to Small claims court if I wish to take further action.

I have sent email to Pegasus Airlines regarding the outcomes from CAA but they have ignored all my previous emails.

Our flight to Dubai was on 9th February 2022 for 12.05am. The online check in only opened 90 minutes before the travel and same for the desk. We were in the queue for check in for 2 hours before but by the time it was our turn, the check in desk refused to check us in because according to them, our fit to fly test was outside the time frame. The fit to fly test we had was with in 48 hours of travel but the lady on the desk said that it should be with in 48 hours of our departure from transit flight which was Ankara Airport. She asked me to take another test and come back. I rushed to the test centre with my two sons, register myself for the test and took my test. I had my results within 30 minutes. I went back to the desk with the results but the lady refused me by saying that I have missed the deadline for check in. I begged her to check me in so I can take my flight. I told her that It’s my first holiday after 4 years and my son who is renal patient has been through Dialysis and kidney transplant is looking forward to this holiday. I cried, I begged but the staff was rude. I called Pegasus customer service twice so they can look into this but they were not helpful. My flight was booked though Lastminute.com so I was asked to buy new flights from them instead of asking Pegasus. I was at Stanstead airport which is 1 hour from my home and there were no flights to Dubai from that airport. Ultimately, due to the stubborn and careless staff of Pegasus airlines, I missed my flight to Dubai via Ankara. My brother then bought another one way flights for me and my children for the same night from Heathrow to Dubai for £1500 and finally I reached my destination.

I have been submitting my complaints to different departments since 10th February and have reached nowhere.

I would like to go ahead with filing Small claims court case but unfortunately there is no UK address available for Pegasus airlines. I came across your show today and made me think that you might be able to help me resolve this matter because I am going in circle since February 2022.

I have all the evidence which I can send on your response and would appreciate if someone can look into my case and either get this resolved or give me the right direction.

Kind regards,

Sonia Kapoor

[protected]

Arrived and Manchester airport 8/02/2023 for our flight it was delayed due to bad weather. Flight eventually set off here it was delayed by 3 hours got in to Istanbul late and missed our connecting flight to Hurghada. Was at the airport for 5 hours with 3 kids 1 disabled to be passed from one person to another eventually told they were putting us in hotel overnight. Taken to hotel no luggage very tiered and distressed kids to be told the next flight available would get us to

Out all inclusive holiday destination on the 11th/ feb. Resulting in us missing 4 days of our all inclusive holiday. We we in the same cloths for days stuck in a hotel in the middle of no where with nothing to do. Food was less that basic with not options at all. Applied for flight delay to be told this wasn’t flight delay. Insurance won’t pay out as they say it’s down to the airline. The pilot on the runway did an emergency stopp on the runway which I needed first aid as I suffered with a bad neck and spinal pain. An absolute nightmare from start to finish our holiday completely ruined but they claim it’s not the fault.

Flight PC 7129 Doha-Istanbul

Date: 20-Apr-2023

I experienced unacceptable attitude during the above detailed flight checkin by Pegasus staff named Iqbal Hossain Bahar Uddin.

I wanted to carry out my umbrella in to the salon when he told me to wrap it and return to the counter to submit it as a luggage and complete the check in. He promised that no charge will be applied for that. When i wrapped the umbrella (payed service in HIA) and retuned to the check in he refused to accept it without charge and told that i have to pay full luggage fee (just for an umbrella!).

He was extremely rude, impolite, ignorant and unprofessional when i tried to negotiate with him.

I request Pegasus to take a disciplinary action and if possible to dismiss him from the occupied position as he damages Company's reputation and can cause you future problems.

Thank you.

Regards,

Elchin Isayev

Mob. +[protected]

Hello

I had transit flight from Dubai to Istanbul, istanbul Copenhagen

I am Italian citizen which is also half Arabic

At the boarding desk. The Turkish crew in Istanbul Airport after i Gave her my Italian passport she read my son name and it was Arabic name she. Kept asking us where are your originally from i politely answered her. Then she looked like she is not happy she kept asking. Me extra documents beside my Italian passport. She wanted also Italian ID to let me board to visit Eu country

I simply asked her for what you need Italian ID i am Italian citizen eu citizen going to visit Eu country. Which is am also resident in Denmark

She insists to have Italian ID. That i dont have. As am Italian but not resident of Italy beside she has the whole passport in her hand.

I just wanted to know for what exactly she need extra documents she start to scream and literally threw my passport and my son passport away and asked me to step a side with very rude behaviour and embarrassed me alot. I steped. A side. And i asked for her manager.

Her manager was even worst. She was simply boarding me in. Without even an apology for the ignorance she kept defending her colleague. And she knew very well that what her colleague did was very bad. And not of her right to ask. I really had the worst experience ever and she was the worst person i have ever met in my life. If i was 100% Italian she would never dare to ask anything she simply was racism with me. I have traveled a-lot and i have never been treated like trash they way this lady treated me.

And even when i went to the bus to go to the plane after her colleague allowed me. She literally followed me and my son screaming to us. COME HER COME HER. WHERE ARE YOU GOING !’ I had to go back again to her. She told me. No you cant take this flight without Italian ID beside the passport i told are you Crazy! Your manger allowed me. Then she looked me very bad. Telling me. Ok next time without ID will not be possible to aboard she is not even shame to spread ignorance.I swear to god am under shock till today. What happened something not normal at all. I feel very sick of what happened and i would really like to raise official complaint against this lady. In the authorities.

Dear customer services team,

I am writing regarding a delayed/cancelled Pegasus Airlines flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference: XDLXVQ

Passport number: [protected]

Existing complaint reference:

Flight number: PC1180

Departure airport: Manchester Airport, MAN

Scheduled departure time: 16/02/2023 12:00 PM

Arrival airport: Sabiha Gökçen International Airport, SAW

Number of passengers: 1

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

My flight on 5 February was diverted to Ankara airport due to being unable to land in Istanbul because of bad weather. My flight was due to leave Manchester on 5 February at 12:40 UK time. We did not take off until 14:30 UK time. It is my understanding that the bad weather was evident prior to our departure from Manchester as flights were already being rerouted/cancelled from and to sabiha gokcen airport in Istanbul from 14:00 UK time according to the airline's website and so the flight should not have taken off. We arrived at Ankara airport at 22:30 local time and were not informed as to what was going on or what would happen next. Airport staff were rude when asked what would happen next, at some points shouting and laughing at us. We were also not offered food or drinks and I had to use my mobile data to contact relatives in the UK to find out why the diversion which was when I found out that the problems had started earlier in the day prior to our flight setting off (UK mobile data is very expensive to use in Turkey). I was sat in Ankara airport without food, drinks or knowing what would happen next until 03:00 on 6 February when I was moved to a nearby hotel for overnight accommodation. I had no luggage so did not have clean clothes such as underwear for the next day or personal hygiene items like a toothbrush. I was also very hungry and thirsty by this point. At the hotel the staff explained what would happen next and although we did not get any food that evening, we did get breakfast in the morning before being taken back to Ankara airport for a flight to Istanbul. Our flight to Istanbul from Ankara was scheduled for 13:30 Turkish time but did not set off until after 16:00 I finally arrived at sabiha gokcen airport in Istanbul on 6 February 17:20 local time which was over 21 hours later than planned. This meant that I was thoroughly exhausted from spending until the early hours of the morning in Ankara airport and also meant that I had missed a whole day of my holiday.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Mrs Lisa Sutherland

Address: 6 Montague Street, Clitheroe, BB7 2EB

Phone: [protected]

I took the flight no PC 1164 on Friday 23rd December at 23:40 from London Stansted to Istanbul Sabiha Gokcen.

I would like to inform you of a bad experience with an employee that started at the check-in point of Pegasus in Stansted airport. This was rather a discriminatory action from his side.

Actually, the employee in question did the check-in for me where I put my luggage. And for the cabin bag, I had a small backpack for my laptop, and a Selfridge shopping bag from a store where I was putting my jacket and my sweater since it was cold outside but warm inside the airport.

The employee in question mentioned during check-in that we are allowed only to have one bag in cabin and that I must throw the Selfridge bag. He insisted in a rude manner that he will be waiting for me at the gate to verify that I don't have the bag.

Indeed, I was among the first people who arrived at the gate, the Pegasus employees confirmed again that only one bag is allowed, and if you have a second bag you will have to pay 63GBP extra. However, when people started boarding the employee in question allowed many people - I have video proof that I will attach to this email - to go in with a bag and a small suitcase and even sometimes some extra shopping bags without making them pay for it or object that they have more than one bag.

Kindly, find attached a video proof.

When my tour came, the employee in question, started shouting asking me to throw the Selfridge shopping bag, I told him that it was immoral to apply the law at his discretion, based on whether he likes the faces of people or not. He threatened that he will not let me board the plane with the shopping bag unless I pay the 63 GBP. I threw the bag at the end, took my jacket and sweater, and went without it as I didn't want to ruin my holiday vacation.

I always travel to Turkey, with all the different airlines, from Turkish Airlines, to Pegasus, Sunexpress, Easyjet, Onur Air, and I have never had this issue before. And, I know very well and aware of the fact that we are allowed a shopping bag besides one cabin backpack.

Nevertheless, I believe that the employee's attitude was racist and a discriminatory towards me. Therefore, I would like to make a formal complaint here. And, I hope that you will take this matter seriously.

More details below:

the cabin bag that I had was a laptop bag,

Besides that, I had a carry gift bag from Selfridges as the one in the link below.

https://www.ebay.co.uk/itm/385327035678?hash=item59b747f51e:g:QWsAAOSwlnpjjIjd

I sent you in a separate email 2 videos showing the employees letting people who have a laptop bag + a small luggage + a carry bag go in without paying anything or even being bothered or told anything about the 1 cabin bag rule,

at the discretion of your employees.

When my turn came, the employee featured at the beginning of the video 9924 shared with you in GoogleDrive threatened to cancel my ticket and not allow me to board the plane and he wanted me to pay him 64 GBP for the Selfridges cabin bag that I was keeping for my jacket.

We flew with Pegasus from London Stansted on the 10th of January 2023. There was a delay which was not advised nor did the pilot announce this delay. When we inquired with the cabin crew they said we better purchase our lunch on the flight as we will not get an opportunity to eat on the next flight. When we landed at Sabiha Gokcen Istanbul we rushed to make it to the next flight. My elderly father could barely run. When we reached the gate we encountered the rudest staff. The flight had not left however she said the gate was closed and we were late. She complained that it was only 4 of us. Whilst we stood there we found another group of people who had missed the same flight. She sent us to the ticket office, but there was no one there, we were then sent down to the transit office, and they then sent us back to the ticket office, we went through security more than 4 times during this merry-go-round. All the staff were rude and did not want to listen. We were told that our next flight is the following night. My sister was to apply for an e-visa so that we can be taken to the accommodation. However, E-visa was not granted as she was required to apply via an embassy visa. So we were left stranded at the airport. None of the staff knew what they were doing. We were told one thing and then a different decision was made. We decided to take another airline and went up to the ticket office to purchase Turkish airlines. We were yet again met with the rude staff who did not even want to make a conversation. The amount of travelers at the ticket office that missed flights with Pegasus shows how unreasonable this airline is. We inquired where our luggage was, we were told they did not know. Any question made was answered with ' I do not know' We had to pay for our own accommodation at the airport. And then we found out that this was a scam between the lounge and pegasus airlines where they earn a commission for sending transit customers to the paid lounge. The worst airline we came across. We will never travel with pegasus nor stop at this airport. We witnessed the restaurant staff throwing money back to the customer and screaming that it was the wrong currency. Surely they need to be trained in humility. Once we boarded our flight, the flight attendant held a face like they couldn't be bothered to be there. It was the most uncomfortable flight. We spent an entire day at the airport where the staff was extremely rude and unhelpful. We were in distress and upset but the man from Turkish airlines decided to mock us and when he saw us he asked' are you still here? did you miss your flight again? and smirked. We found all Pegasus staff relaxing and sitting around the service desks doing nothing. They did not want to help or resolve our issue. Pegasus airlines need to train its staff if they wish to continue the business. Otherwise, I would highly recommend to everyone. Do not use Pegasus airlines.

I bought three tickets for my family and me. Flight number PC 311 Batumi to Istanbul on 11 of January that was cancelled. Then we rebooked 13 January the same flight number that was also cancelled. The reason for both cancellation was Strong wind in Batumi, that false info. I booked hotels in Istanbul for 5 nights and now I lost my money twice, who will compensate me my lost money?Secondly the reason of my trip was my cancer exam in Istanbul Memorial Hospital. All went wrong. I believe that airlines going to be responsible for that happened

Sincerely

Pavel Mukasian

P.S

Reservation of our Flight was 2L94UF

My email address is [protected]@yahoo.com

My flight PC 390 Moscow – Istanbul was to depart at 17.25 on 02/01/23 and was delayed by 7 hours to leave Moscow at 00.39 on 03/01/2023, which I had to spend in the stuffy airport without any food or possibility to spend the time in a hotel as there was no clear information when it would take place, the table showing 3 am at some point.

I’m writing to ask for a compensation of £500 for the immense inconvenience.

My children Ruya and Safiya Gorgulu flew from Stanstead to Ankara today 3rd January 2023 arriving in Ankara 2100

There is a seperate complaint regarding the treatment of my children by the crew on the plane. This specific complaint is regarding the out of date chicken that was served.

I ordered chicken sandwiches as part of the booking in process. My younger daughter ate this and then went to sleep. When she awake she had stomach cramps and was violently sick. When checking the food the packaging was in fact out of date.

This is totally unacceptable to serve chicken that is out of date especially to children. Its unfortunate also that with them being children they were not supported by the crew in any way and a 13 year old had to deal with this on her own.

if you require evidence of the packaging this has been photographed.

We have used Pegasus over the last year on approximately 10 occasions we have got used to staff pulling the curtains and sitting behind this at the front of the plane for majority of flights and not answering calls however with children being unaccompanied this has been ideal flying straight to ankara.

finding alternatives even if we have to do indirect flights.

Today will be the last time and we will be

However

My flight from Manchester to Istanbul was late and `i was charged £64 for a cabin bag, which your staff said was too big. I have included pictures of my cabin bag and the larger ones allowed onto my flight.

Flight was delayed and I missed my connecting flight to DOHA. I had to wait 3 hours for next flight, which meant my accommodation was lost as well. Was put on next flight at 23.25. and arrived at 04.55am

Flight no. PC1179.

On my return flight my baggage was damaged with a wheel missing from my baggage on my Fendi blanket has gone missing as well.

I called with just a simple question and wanting some assistance this evening with trying to change a flight reservation to the Turkish customer care number and I cannot believe the way I was spoken to and treated by a ‘customer service’ representative with clear anger issues and probably mental and emotional issues to it seems. I called politely and was spoken to repeatedly like crap by this man in a nasty, condensing manner all because I was asking for some help with my reservation. When I told John to stop speaking to me in such a rude and condescending manner when I had remained calm and polite despite his rudeness he eventually shouted at me down the phone. Is this how you as a company Pegasus treat your customers who are spending money to fly with you? I strongly suggest Pegasus to investigate this and listen to this call to hear how this John is speaking to customers down the phone myself and my boyfriend were both on the line and we were in complete disbelief at the tone and words coming out of his mouth towards me. You need to investigate this call because afterwards my boyfriend called off of his phone to ask for the complaints department (I was too upset to even interact with this vile person again) and was met again by John being rude and condescending. My boyfriend is Turkish and has an accent and he was telling him to ‘speak English’ in a nasty manner, he is talking with everyone in an unacceptable way and should not work anywhere near people

Pegasus Airline have lost my baggage on a flight from Amman, Jordan to Istanbul on 11th of October 2022. And now it has been over a month with no baggage.

Contacting their Customer Service is useless as they keep saying that the baggage is in Adelaide Airport in Australia and I need to collect from there (I live in Auckland, New Zealand by the way).

I did call Adelaide Airport, and they said that my baggage was never sent to them, and it is currently still in Amman, Jordan.

I have also submitted a compensation claim report with no response from them as well (Multiple ones actually). I tried Twitter, Facebook, nothing helped !

It is obvious that the baggage is lost and they have no intention in tracking it down or even checking where it is.

I need help from anyone please.

File Reference: SAWPC56961/11OCT22/0712GMT

Loveholidays purchased 2 return tickets from Pegasus Airlines: Stanstead to Antalya on the 11-OCTOBER 2022, return from Antalya to Stanstead on the 18-OCTOBER 2022.

Pegasus Airlines mailed to me the ticketed reservation PNR QYTGJ6 on the 10-October-2022. It was still available on Pegasus Airlines in my booking last time I checked on the 27-10-2023. Evidence attached.

ON the 18-October 2022 I arrived for the return leg of my ticketed PNR QYTGJ6.

Check in desk refused to allow me to board and sent me to the help desk. Help desk told me that my return ticket was for the 19-September 2022. I showed them my ticket PNR QYTGJ6 for the 18-October 2022.

They refused to read it and told me the only way to get back was to buy a new ticket which I did for the price of £379.72.

When I arrived home, I contacted Loveholidays, they maintained that Pegasus Airlines issued ticket PNR QYTGJ6 with the return date being the 18-October 2022. They also insisted that they have not made any amendment to this ticket to the 18-September. They are not aware of any ticket being issued for the 18-September 2023.

At no time before the 11-October did I make an amendment or receive a ticket for 18-September 2022.

I contacted Pegasus airlines and they maintain that the return date was for the 18-September 2022.

When I returned home I was informed how to access receipts on the Pegasus website. It was here that I first saw a receipt for the flight on the 18-September 2022 which showed it was paid by Loveholidays credit card number. There was no receipts for the Ticketed PNR QYTGJ6 for the 18-October 2022 which Pegasus airlines had sent to me.

Pegasus airlines claim I amended the ticket (for the 18-September which I nor Loveholidays new existed) by purchasing a return flight on the 18-October.

I had no option but to by a ticket because they refused to allow me to board with the ticket they issued PNR QYTGJ6 for the 18-October 2022.

My flight from Jeddah to Istanbul on September 27, 2022 Airline Reference number TYKC6J. One of the female flight attendant open the washroom door while I was inside and just stuck her head inside and said are you smoking. Very rude and unprofessional. This is how Pegasus treats there customers? Didn’t even bother to apologize after she knew she was wrong

was in ankara airport on 7th of October 2022 at 9.30 AM moving to jordan. One of employees called Derya treated me so badly and behaved so rude. She was not listening to me and she asked me no documents to approve i dont need visa to Jordan as a student. She wanted to go with here friends instead of doing her job correctly. At least she could have read the documents and the instructions at Jordanian visa website if she don't know her job very well . The guy beside her take my documents and made sure of them and he solve it directly.  If some staffs  dont know there job very will they can ask for help and behave politely Instead of this farce.

My 2nd problem. They broke my  new luggage so now its useless.  Reputable company should pay compensation for their regular customers.

This is my email . Contact me for further informations

[protected]@gmail.com

15, Muirfield road,

Wellingborough.

Northants.

England.

NN8 5NY

16th September 2022

TEL +044 [protected]

Email - [protected]@yahoo.co.uk

Peagasus Airlines

To whom it may concern.

Myself and my husband were booked on a return flight with Easy jet EZY2184 from terminal 2 Antalya airport at 22.50 hours. We arrived at approximately 8pm and went through security and made our way to the EasyJet desk to book in for our flight, my husband is disabled and required assistance, when we arrived at the desk the screens were blank and no-one was at the desk, one of the fellow passengers informed us that EasyJet had cancelled the flight.

I left my husband in the departures area and was informed by one of the assistance staff that he would try and find out what would happen next, after waiting for about 15 minutes I went through to the main hall and was asked by a member of staff who was wearing a Pegasus badge if he could help, I briefly explained our situation and was led to an office that was being used by several different airlines . I asked if this person was working for EasyJet, he confirmed he wasn’t but said he was working with them to help EasyJet passengers get home and get hotel accommodation if required. Whilst in the office I received notification from easyJet that an alternative flight had been arranged on flight number 9184 on 7/7/2022 at 15:00 flying into Luton. I informed the representative that the new flight had been arranged, but he informed me this was incorrect as all EasyJet flights had been cancelled because EasyJet was on strike for five days and no flights would be available. He stated that he could arrange a return flight to Gatwick or Stansted but there were limited spaces and if I wanted a flight, I would have to do it quickly. I tried to contact my husband but could not get through and he was too far away to speak to him. I felt pressured to decide because the staff member was stating that there were only 6 seats left and a few minutes later there were only 3 seats available.

At this point I made the decision to book with Pegasus because my mothers funeral was only a few days away and I was worried we would be stranded in Turkey, and I would not be able to attend

I asked what the price would be, and informed it was £475 approximately each but on checking my bank statement when we got home it was £1040 we were charged £520 each. The booking reference is ZQLGFF, Ticket number [protected] issued by URCU FLY TURIZM on the 6/7/2022

The representative said he would also arrange a taxi and hotel for the night which we would have to pay ourselves but not to worry as we could claim a refund on our flights and accommodation back from EasyJet.(We have and Easyjet say they are not responsible)

We arrived back at the Airport Terminal 1 the following morning and boarded the Pegasus flight PC-1821 and departed at 08:15 to Stansted. Once boarded on the plane there were more than 20 unoccupied seats, so the information given that there were limited spaces was a lie.

On arrival back to our home address we checked if the EasyJet flight that we were told had been cancelled but had in fact taken off from Antalya at 15:20.

There were no representatives from EasyJet at the airport that could reassure us and confirm that the flight would go ahead

We feel that we are due compensation because of the actions of the Pegasus representative where we have been cheated and exploited in a stressful situation that has left us financially out of pocket because of misleading information and misrepresentation.

Thank you for your help

Yours faithfully

Kathy Burkart

Derek Burkart

My boarding ( PNR no SYZG6H ) card was denied at Oslo airport for Istanbul due to 4th part of my name missing in booking form. My passport no and all other details,PCR certificate and insurance were correct.

The Norwegian staff with their manager rejected my begging request to call your office and insisted to buy another ticket claiming that your office instructions can not have exception for minor issues .

The manager and her assistant laughing while I was having a heart attack and fell down on the floor of the airport. I tried several times to contact your phone line but no reply and got no help from your side.

This rude women representing your airline showed bad rough behavior never seen any where.

Please check the airport camera as my evidence and I can send you that women picture if you need it .

Then I took another ticket from Turkish airline for the same day to reach Istanbul. Oslo airport issued boarding card on Turkish Air lines without any objection.

Please refund my ticket as denied for no reason .

My name is NADA SALIH AMMOO

Booked a ticket on behalf of my wife. Unfortunately this was done on her maiden name and not her married name as on her new passport. I just wanted to change this over to the new surname. However your system has been down for so many days now. I've tried and tried online but to no evail. Not good. Can you please change the name from Ertekin to Husseyin please to avoid problems at the airport. Thanks. Her reference is TX6LJS

The following is detailed information explaining the mistreatment caused by Antalya airport border police and the Turkish airline company Pegasus.

I am an Iranian with a UK residence permit and Refugee travel document. I booked a holiday from kiwi.com from London STN to Armenia EVN.

My return journey included the following three transit flights:

Armenia EVN to Antalya AYT (Pegasus)

Antalya AYT to Denmark BLL (Sun Express)

Denmark BLL to London STN (Ryanair)

With the knowledge of requiring a visa with my type of documents, I avoided having any check-in bags; thus, I could use the transit zone to make my way to my other flights.

A day before flights, I was checked in and provided boarding passes for all mentioned fights, attached to this complaint.

On the 14th of September at 02:55 AM at Yerevan Airport, all my documents were checked by Pegasus Airline. I was permitted to board the Pegasus plane and depart towards Antalya AYT.

When I arrived at Antalya airport at 04:10 AM, I asked for the transit zone and was directed toward the border control. The Turkish border police checked my documents. Surprisingly and incorrectly, with an old Turkish visa, I was granted to enter the country rather than getting directed to the transit zone, even though I had mentioned I needed to go to transit multiple times.

Furthermore, I made my way to the departure area, had my boarding pass checked for my second flight, and was directed to departure security. The departure police checked my passport and were confused why I was in the area without a valid visa; therefore, they escorted me to their superior officers. Then I was escorted to the border control office, where I was initially granted entry. Furthermore, the entry stamp was re-stamped with a cancel, and the border police confiscated my passport. Without any detailed explanation was asked to sign a paper that I later found was a deportation form.

The deportation form stated I was refused entry due to not holding a visa. Regardless, I had explained and provided evidence of my flight tickets and boarding passes multiple times that I intended to only transit through the country without requiring to check-in any luggage, and my final destination was England.

In addition, on the deportation form, my nationality was noted inaccurately as IRISH.

Later I was moved to the terminal's deportation centre without any verbal explanation, where I was kept for 3/4 hours. During that time, I sought any justification but only replied with, "Sir, please wait". Eventually, after hours of waiting via google translate, I was notified that Pegasus was found responsible by the border police for rectifying my removal. I requested to speak to a Pegasus associate via phone, and they sent someone to assist me with the matter.

The pegasus associate asked for my destination, and I replied England; then he escorted me to another terminal deportation centre where I was kept for 24 hours.

After a few hours, I was instructed to purchase a direct Pegasus flight from Antalya AYT to London STN by a Pegasus associate. However, for the ticket, I was requested to pay 1200 euros in cash which I did not have; therefore, I was escorted to multiple cash machines within the Airport and outside to withdraw money. Luckily, due to the international withdrawal limit of my card, the 1200 Euros withdrawal request was declined by my bank. After several bold attempts by Pegasus associates, they decided to attempt multiple withdrawals in a smaller amount of 250 euros.

Luckily my bank only authorised one withdrawal of 250 euros (£226.08) which wasn't close to their demanded amount for the ticket. Thus, they prepared to move me back to the deportation centre. Unfortunately, they also refused to provide me with even estimating departure time unless I bought a ticket. Therefore, I used the airport internet to contact my girlfriend to buy me a ticket online for the 15th of September at 08:15 using my card, which cost £576.00 + £16.00 for the cabin bag. After receiving the reservation via email, the pegasus associate took a picture of the reservation details and escorted me back to the deportation centre without confirming that I would be allowed to depart.

During the stressful hours, due to lack of confirmed information, I could not rest or settle, and each time I sought an update, deport centre security replied, "Sir, please go and stay in your room".

Two hours before the new flight departure which I was requested to buy. I asked for any update, and the deportation centre replied, "You can not go on this flight" at that moment, I was mentally crushed.

Finally, just an hour and a half before my flight, a Pegasus associate picked me up and escorted me to collect my passport from the border control, where it was confiscated. Then I was escorted through security and told them I was a transit passenger rather than an inadmissible passenger, and after security, I was left to find my departure gate.

This situation not only provided me with mental stress and anxiety but also cost me to lose my original flights and more money for a costly new Pegasus ticket which, according to regulation airline should have been responsible for it.

In addition, due to avoid leaking any sensitive personal information on some attached evidence, some data has been blurred; however, I would happily provide any original evidence on request.