Pegasus Airlines
Reviews and Complaints

Dear pegasus airlines,

On the day 25 january 2017 me and my husband were suppose to start our vacation in france ski resort.
We took a connection flight from tel aviv to snt. Exupery airport in lyon with a connection in istanbul (Flight number pc780 and pc431)
Usually we enjoy flying pegasus airlines due to your punctuality and a good service.
But this time our experience was totally different and very disappointed.
Our flight was delayed for almost 2 hours. We arrived to istanbul airport 2 hours later than it was scheduled. And as a result we missed our next flight pc431 to lyon.

The company representative informed us that we should wait for our next flight for 2 days and offered us a hotel. It was unacceptable for us because our expensive and short vacation was organized and prepaid already. We were suppose to be in france this same day! The rented car was waiting for us in st. Exupery airport this day. Also we had to get to our rented apartment at the same day as well. Otherwise we would experience penalties for cancellation and other inconveniences.
We asked pegasus representative how we can get to france today, and she offered us a flight to paris in 3 hours from then. We had no other choice but take this flight. Though it changes our plans and caused us a big inconvenience and time consuming, because we had to find a way to get to lyon airport from paris at the same day!
From paris airport we took a tgv train to lyon. Finally we got to our destination (Les arcs ski resort) only at midnight. The original plan was to be there at noon and make all the ski & hotel arrangements. So, we missed half day of our vacation and had a long and exhausting trip instead.

I have to admit that it was a quite large group of people which missed their connection flights from istanbul because of this delay. Pegasus representative’s attitude and service was insensitive, curt and not kind at all. They even did not apologize for this delay in front of all these customers!

Expenses.
As a result of flight delay, we were forced to pay 100 eu for the tgv train tickets plus internal urban transfers from orly to gare de lyon, and missed half day of the vacation (Which is half day of the ski-pass value - 94 eu)
We value this loss at more as 200 eu in personal expenses.
I would appreciate if your company would compensate for our loss with a eu200 voucher or 50k pegasus points so that we can give pegasus airlines the chance to provide a better experience next time we fly.

I have to say that in the past 5 year we’ve been a loyal customers of pegasus airlines. We enjoyed the company service, punctuality and an affordable prices. We would like to continue use your service in our future trips. Hope you will answer to our complaint and improve the issues i’ve mentioned.

Sincerely,
Victoria kuperman
Frequent flight number: +[protected]
Vic. [protected]@gmail. com

Dimitry friedman
Frequent flight number: +[protected]
Dima. [protected]@gmail. com 2017

I flew Edinburgh to Amsterdam with klm and into Istanbul with Pegasus airline. I checked my bag in at Edinburgh bag tag KL336831 arrived in Istanbul on sat 25th Feb. My bag never arrived. I have been trying to get it sent back to me he in the U.K. As I'm home now. When I call Pegasus they give me a number for lost and found in Istanbul who never answer. I have e-mail them 3 times no replies. They did manage to sent my bag to Amsterdam and then back to Istanbul supposedly to then be put on a flight to London standsted. I've now been promised this for 3 days and still it hasn't arrived. I can't get anyone at Pegasus to help, I had a 3 day trip where I had to purchase clothes and toiletries, have run up a bill of £43 so far calling the office in Istanbul, no body wants to assist me.

Flight details.
Pegasus Airlines flight 519 to London (FQGB8P)
Mr Ali Mohammed-Ali
Mrs Nora Jlaidi
Me & wife recently took a return flight from London stansted to Istanbul Sabiha airport. 7th feb returned on 12th feb 2017. I would like to let you know that we are very unhappy with your ground staff. At check- in, we were charged £100 for excess weight. I presumed that we were allowed a cabin bag & a hand bag each. That is the normal with even the worst airlines in the world. I.e. Ryanair allow you to carry 2 bags on the plane. A 10kg cabin bag plus another handbag.
Your check in staff were very rude, speaking in turkish to her colleagues and laughing without explaining the situation. She was just insistent on allowing us only 8kg in total. Eventually we paid £100 for the extra bag we had.
I presumed that was the end of it. I was wrong.
At the gate, we were searched again by a very rude member of your staff, that couldn't speak any English. And going through my wife's stuff in a very rude & unprofessional manner.
That wasn't the end.
As we where ready to board the plain, another 2 very rude & unprofessional members of your staff stopped passengers, and started weighing the bags again. This has never happened to us before. I explained to them that we already paid £100 for excess weight, the man told me to stop talking and to sit down. Eventually they found out that i paid & let us board the plane.
As we found our seats, our seats were totally filthy & the pockets were full of rubbish that hadn't been removed from the previous passenger. I complained & they eventually removed the rubbish.
To top all that, the plane took off nearly 2 hours late. That made us late for our taxi home to London, which charged us an extra £60 for waiting.

I had a connecting flight in istanbul on arriving there I was told to go to the hotel desk down stairs the staff where very rude and unhelpful no explanation was given why I to be put up in a hotel and get a flight the next day I waited 4 hours for shuttle to hotel on arriving there I received only a complementary bottle of water. I missed a days pay at work plus had to pay for another days parking my case had already gone onto stanstead had no phone charger or medication I felt very alone and frightened being stranded in a strange and vanuable city. I am very unhappy at how Peguses made me feel I travel to Turkey 4 to 5 times a year and have never felt so let down by an airline I will think twice about travelling with Pegasus in the near future or won't be recommending them to any of my fellow travelers other airlines give compensation to there passengers if any distuption occurs what does Peguses offer just a free bottle of water I'm horrified

I flew with your airline for the first time yesterday starting in Zurich with a stop over in Istanbul. There are many reasons in why I'm not happy. The first is that both of the flights were delayed and caused problems when I reached into Dubai. The second is that I flew with you for 9 hours approximately 'in your care' but I didn't receive any food so I went without food for almost 14 hours from leaving where I was in interlaken due to be 'receiving food' like every airline does for a long haul flight, due to this my body has become very weak. The final thing is that your seats don't recline and there is no entertainment system so for the whole time I was sat on your plane bordless on what to do. I really didn't expect this from your airline service. I would like some sort of compensation for what I went through yesterday as it was highly unsatisfactory and this will make me hesitate into flying with you again.

My name is brittany walker and İ am writing to you as im very unhappy about the services I recieved. My first flight was from stn to saw original boarding time 23:45 it was delayed for 2 hours however the actual boarding time was 3 hours later. There was no staff around to ask for assistance. Also, there was no updates on the screens 2 hours later to show what gate I needed to be at.
As a result of this flight being deyaled I missed my connection flight onwards from saw to adb. İ arrived at istanbul around 7 and had to wait 2 hours for my connection flight at 10:10. However, again this was delayed and the actual take off time was 11.30. İ feel very angry of this hapening with no assistance no explination of the delay and also no compensation while waiting to get to my destination. İ feel the staff at the airport and also on the flight could of been more compassionate about the situation.
As a result of this I am left feeling very angry to start my new year also my holiday because of the way pegasus airlines has dealt with their customer service considering im a regular customer.
İf you require more information contact via email [protected]@hotmail.com

I paid for pre booked seats for 4 people and on the way out everything was fine

On our journey home seats 2A and 2B were allocated to someone else We had paid and pre booked the seats and when the food came out the they just kept asking everyone who had ordered food and when we did receive it was cold and dry the seats we sat in on the way home was 2E and 2F return flight no was PC519 from ercan airport to stansted London on 21st September 2016

I will never fly with Pegasus again

I am writing this complaint because I’m very offended with the rudeness of certain staff and i was treated very unfairly. Please note, I travel to at least 3 destinations every year, it is not my first time travelling but it is the first time i encounter such problems and its the first time i write a complaint. The incident happened on September 10th at around 10:30-10:40 at the passport control at gate 201A in Sabiha airport.

Before the incident I checked in from Barcelona airport for a transit flight from Barcelona to Istanbul to Kuwait, normally without any problems with a friendly staff member who checked me and my daughter's checked in bags and our weight was fine then he weighed our carry on bags and their total combined was 20 kilos which he did not say anything about. we were holding the same number of personal items then as in the incident which are a laptop bag, a handbag and a reusable bag with only food bought from airport and a medicine bag.

In Sabiha airport at the line my daughter was standing with all our bags on her the employee named Megan picked her out of the line and weighed the same 2 carry on luggage that were weighed at the check-in plus the foldable reusable bag with food inside bought from the airport and my handbag, by the time i came to my daughter, Megan insisted we pay for 5 kilos extra, and when asked for what she says for our extra weight, this shocked me! What extra weight? NEVER in my whole life travelling have i ever been asked to pay the weight of my handbag or personal items. No one from the employees explained or reasoned with me i was shocked and refused to pay as no one explained anything. Just pressuring me by loudly saying "pay or leave!” “pay or Leave” repeatedly on and on even when i asked questions and talked i was ignored and they only said loudly “Pay or leave!” even while i was talking, meaning they don’t even care to listen or reason with me.

Megan also only picked and weighed on 4 groups/families in which a family with many duty free bags that she asked them to pay and then let them go saying they had duty free. This is unfair treatment, she picked on my daughter cause she seems alone and with many bags while i was away and carried none. Megan let everyone else pass without looking at their bags after she picked us out. There were many people with many bags that passed without being weighed. This is not fair or just.

The following complaint is from my daughter:
When they were shouting “Pay or Leave” I asked questions calmly and tried to reason with Megan’s colleague while my mother talked to Megan or the other employees. Who did not even look at me as i speak to her, she ignored me. i asked her multiple times until i got really angry and asked for her name multiple of times and obviously she proceeded to ignore me so i held her id to turn it so i could see her name and she pushed my hand away and as i talked to her she put her hand between me and her, that was extremely rude and she shouted “Do not touch me!” I didnt touch her, i touched her ID and only because her actions naturally would aggrivate anyone and she has ignored my same question many, being ignored as a customer is the worst. She later on said her name but i didn’t catch it, i think it was Mercen, I asked again but she ignored. She proceeded to ignore and didn’t say anything even when talked to. Megan and the other lady were the only 2 ladies at that time. I do wish to never be treated like that again.

Please note that the employees behaviour is the only reason we got angry and frustrated. “Pay or leave” and being ignored and not even looked at was the at upmost rudeness. Not explaining policies or that maybe the rules of the aircraft were like that, I have never boarded a plane and was asked to pay for extra weight when my carry ons didn’t have extra weight, why wasn’t i told at check in that I had to pay extra weight for my personal items and items bought at the airport, this is my first time encountering this situation and no one explained anything when asked. They just insisted we pay or throw out 5 kg of our belongings.

I have paid what was asked of me in the end after they threatned the plane will leave. However i still don't understand what 5kg extra am I paying for, Megan didn’t even weigh other than the carry ons and the foldable reusable bag with food which i threw away cause Megan insisted we throw away 5 kg and i had nothing i wanted to throw then i go on board the plane hungry because i threw away the food i bought to eat. Also the flight was obviously delayed further because of this issue.

I would like compensation or to prove to me i was fairly treated and this is the usual poor quality of customer service and unique extra weight policy decided by the employee to whatever suits that employee’s tastes to only those they choose to make pay and your employees normally don’t listen or explain and aggravate customers by ignoring questions and complaints and pressuring customers to pay by threatening.

My name is iryna, I flew transit flight from bishkek to zaporozhye ukraine
Baggage was lost, filed for lost baggage at airport right away.
First they said they will search and let me know, waited 8 days no response
I called turkey pegasus airlines call centre:
+[protected]
Website:
Www.Flypgs.com

First they said they cant help me as I dont know "property irregularity report reference no"
Which themselves didnt give.
I have been asking both at airport and call centre finally they sent me an email with reference no.

Third day im calling call centre they say I need to wait 21 days, within 21 days if they cant find my lost baggage I can file for compensation.

Baggage was lost on 20th july
Lost baggage with actual reference no was filed on 28th july
21 days bassed since actual report was filed on 28th july

Calling lost baggage centre again, they say sorry we couldnt find your baggage you can go ahead and file for compensation.

Listed out all items in lost baggage sent them email
Responce, they say they can only compensate $390, asked for my bank details
Replied them with bank details with screenshot of iban no from bank
Responce, they say I need to give different iban no, (Wtf does it mean? I'm not making up iban no by myself, I have given you iban no which I got from bank)
Replied them, same screenshot same iban no again.
Responce, what is the currency of your account? (Wtf its all written on that screenshot from bank, usd!)
Replied them, its usd
No responce
Day 2
Replied them, any followup info?
No responce
Day 4
Called the call centre again
Guy picked up the call asked me to wait after giving him case number, after 20mins waiting says: "you need to give them iban no otherwise they cant transfer compensation"
I told this guy I send them iban no already three times
Guy says: "well you need to wait then"
I asked "how long?"
Guy says: "I dont know, it will take time"
I asked: "takes time means how long? First you say I need to send iban no, now you say I have to wait, what is really going on?"
Guy starts pretending that he cant hear and keep saying "hello? Helloo?" and hangsup the phone.

I dont know whether I will get this goddamn compensation or not.
Sad thing is on that baggage was all gifts from my relatives and most of them handmade which I cant just buy from somewhere else.

Never will take pegasus airlines again! Never even consider!

Flight details:

Flight pc613 depart
(Fru) bishkek, kg
19-jul-16 (Tue) 03:20pm
Arrive
(Saw) istanbul sabiha
Gokcen apt, tr
19-jul-16 (Tue) 05:50pm

Flight pc764 depart
(Saw) istanbul sabiha
Gokcen apt, tr
19-jul-16 (Tue) 11:25pm
Arrive
(Ozh) zaporozhye, ua
20-jul-16 (Wed) 01:35am

Pegasus Airlines check-in yesterday at Ben Gurion airport.

We were waiting patiently in line with 2 kids (5 & 7) for about an hour until it was finally our turn. We approach the counter and suddenly Melissa says her counter is now closed and we need to go somewhere else. We literally couldn't believe our ears because she was checking everyone else in and even after the entire saga was over, she went ahead and checked in m a young couple just after us! There literally was no reason for this at all but she simply decided she wants to ruin our day. She didn't want to listen or even cared that we had a flight very soon and now that her counter was closed, there was nothing we could do. We had to find a manager, some guy from security and plead with them to help issue our tickets, while her boss is behind security without any access. Then, after we finally got our tickets we told her we will file a complaint, to which she answered, "we will not be sending your luggage on that flight, you do whatever you want". It was such a disgusting experience that after checked in we tried to talk to her supervisor and the response was "we don't want to hear about it" or something of that nature.
We definitely had worst and most disgusting service and attitude in addition to threatening to refuse issuing tickets less 1 hour before our flight to Milan. I think it would be great if we can find a way to get fired.

I had a flight from Istanbul S. Gokcen to London Gatwick at 13.40 on the 26th of July 2016. However when I turned up at the airport for check in, I was sent to a supervisor as my flight could not be found on a data base. From there I was sent to the Pegasus ticket office without any explanation what was going on. At the ticket office I was offered an alternative two flight option. One was the same day but an evening flight to Stanstead airport, another - same hour and same Gatwick airport but the next day. The ticket seller did not speak English, so I could not get any information as to why I got another ticket. I just had to make a choice. I chose the same day ticket, which meant I had an extra 8 hrs in the airport. I had got into the departure lounge as soon as possible, so I could arrange night transportation for myself in London and also to inform my friend with whom I had arranged a meeting at the particular time and place in London, that I am not coming. I needed internet access to do so. Unfortunately Gokcen airport does not have free internet. The only option to get internet for "free" for an hour is to make an order in a cafe for 25TL. So I did so. I used two different cafes, made orders for required amount of money, used two hours of internet. Other 6 hrs I was left in airport without internet or cash, just wondering around.
What is more, I had booked train from London Gatwick to London Victoria, but as my arrival airport was changed I had to buy another bus ticket to get from Stanstead airport to Victoria, which costed me extra 13£. Changed flight was late another half of hour, so I arrived to Victoria 1.30am next day, instead of being there afternoon of 26th.

My reason for complaint is that I was stuck in Gocken airport for eight hours. Which as I am sure you can imagine ruined all my plans for getting to the right airport in London and and all the ensuing plans I had made for the following day. Also the fact that I had incurred extra expenses because of the delays. Having to buy extra train tickets. The approximate unplanned cost for me was £25 sterling.
I do not think that an eight hour delay is acceptable. Made worse by the fact that there was no- one with whom I could find out any information as to why there was such a long delay.

And all this was caused because I was not informed in advance about the plane cancellation.

I am writing this letter to seek compensation of 25£ and improvement of the communication between flight companies and its customers, so the further troubles would be avoided. Every customer who purchased the ticket have right to be informed in advance if hers/his flight was cancelled and the procedure of the compensation should be followed otherwise. At this point I can not claim any kind of compensation just because my flight was from Turkey aka out of the ES. Should not be the rule to defend all customer's rights independently of the country?

Sincerely, Violeta Cetyrkovskja, violeta.[protected]@gmail.com

I had a booking for my Travel from Bangalore to Goa on 15-Jul-2016 13:15 hrs by Air Pegasus. I was supposed to travel for my son's exam scheduled in Goa on 16-Jul-2016 8 AM. Booking Ref - LSBAJQ

Its highly unprofessional act of Air Pegasus to cancel the flight just with one day notice via SMS and EMAIL only. No physical telephone calls were made to us informing the same.

When I called the Air Pegasus, I was told, they cant do anything and asked me to contact the GoIbibo (travel agency through whom ticket was booked). I had to reach GOA urgently on 15-Jul as my son had exam on 16th July. I was given the option to get the refund at the time when other airline tickets price was 4 times what I booked in advance on Air Pegasus.

Then I called GoIbibo asking for assistance, they conferenced me with Air Pegasus customer care. Sorry to say, most unprofessional customer care people with Air Pegasus. CSR Manjula just hung the phone on us when asked questions. Even GoIBIBO customer care person was surprised on her act. On multiple calls, they just transferred call from one person to another without any proper answers. Most of the people just hung the call us, we felt highly insulted. I can ask goibibo to share the feedback as well if my words are not enough. GOIBIBO customer care was very patient and undertood customer's situation. I have sent multiple emails to Air Pegasus since then but no response yet ([protected]@airpegasus.in, [protected]@airpegasus.in, [protected]@airpegasus.in).

Now my questions - Air Pegasus cancelling flight on last moment providing no option to customers who need to travel on urgent basis? Imagine how much mental trauma we as parents and my child would have gone through hearing this new of cancellation with no alternate option with exam on next day? Does money refund solve customers problem.

I want Air Pegasus to give extra compensation here. I had to spend Rs 10000 (3.5 K more than what I paid as fare) + mental frustration + travel 12 hrs distance by road with 7 month old kid.

When customer cancels a flight, you read n number of policies but no policy when airline cancels, no such policy applies.

I request people NEVER to BOOK any flights with this UNPROFESSIONAL airline

I have logged 2 complaints with this airline regarding 2 unacceptable flight changes and to get a refund of £14.00 for a seat that I booked on the 28th May 2016 for flight PC542. I had a generic reply just under 3 weeks ago. Since then I have tried to log another complaint when I returned from my holiday on the 14th June. I tried to contact their customer relations number - [protected] - which is either consistently engaged at all hours and then it cuts off. I have also made several attempts to e-mail them again but it won't accept complaint messages from my iPad which it previously had! I had to cancel my return flight with Pegasus because of the flight changes and re book with another airline a whole day later at extra cost. Pegasus did refund my return flight. My Pegasus flight was delayed by 1 hour at Gatwick on the 29th May and then 2 hours in Istanbul. I was getting a connecting flight to Dalaman but there was no suitable explanation for the delay. I was getting a transfer to my resort from Dalaman but it didn't wait and I had to make my own way at my own expense very late at night which was totally unacceptable. It has been impossible to get a reasonable and swift response from this company. Judging by the comments by the Turkish people travelling on my flight, the delays and lack of information were consistent with this airline, so I will not be flying with them again.

Booked a direct flight to Bodrum from Gatwick. Drove and stayed over night in London. Paid for car parking. Arrived at Gatwick confirmed direct flight. Went through security then looked for boarding gate to discover we were flying to Manchester ! Ironic as that's only 2 hours from where we live. Then sat and hour on the Tarmac before taking off, flight 45 mins to Manchester no apology no drink very bad service, will not use again and recommend no one else does. Very bad customer care, bad service, bad flight, DO NOT USE this conpany

To whom it may concern,

I am writing to make a complaint about my flight back to Bahrain from Sabiha Airport on Fly Pegasus No. (48BMB3).

On the flight, all the way to Bahrain and for a duration of five hours, some passengers were actually smoking, on the almost full flight passengers. A large number of passengers were actually youngsters, (mostly children)This happened while after we took off from Sabiha airport. The smell was too strong that we were unable to breathe properly, because it seemed that the smoking passengers were not sitting too far away from our seats.

We called the stewart and told her about the problem, she took a round to find the smokers, but failed to find them as they were obviously hiding their shameful act, she took around again yet failed to discover who were smoking. She used the air refresher to cover the smoking smell, but it was way too strong.

This was for the entire duration of the five hours flight, and no one else was able to do anything until the time of our arrival at Bahrain International Airport.

I am extremely shocked and devastated from this act, and I believe that there should be a legal action taken against it, as to my knowledge the flight should have strict policies towards smoking and smokers, with valid smoke detectors spread across the plane.

Knowing that Bahrain implies strict measures against smoking and smokers, this was the biggest disappointment to all the passengers, specifically children.

I would appreciate if you would connect me to the department in charge, or deliver my complaints to the intended authority.

Thanks in advance.

Regards,

Afnan Abdulaziz
Mobile: +[protected]

I spent my winter holiday in Southern Russia and flew there from Europe via Istanbul. I flew Pegasus on a return ticket: to Russia on December 25th, 2015 and back from Russia on January 12th, 2016. Pegasus obviously had my phone number; they claimed later (see below) that they didn’t have my email address, as I had bought my ticket through another site; I find such a miscommunication of client information funny…
Anyway, after my holiday, I arrived at Krasnodar airport on the 12th of January, 3.00 AM. I was supposed to fly at 5.00 AM. I was immediately told by the security people that the flight to Istanbul was cancelled; I asked why and what I should do, they just told me to go to the airport building and address the information counter. There, I was told that the Pegasus flights had been cancelled for days and that every morning some people would show up and find themselves in the same situation as me. Of course, no Pegasus counter around, you’re on your own. Another funny detail: the Russian regulations being quite tight for immigration, I was given my tourist visa according to my exact traveling days by the tourist agency; in other words, the day I was traveling out of Russia was the last day of validity of my visa. Overstay in Russia is as follow: you are put to jail and from there you try to get in touch with your Consul, with very little assistance, no food, a cup of tea if a cleaning lady pities you, and you’d better speak Russian. Plus, you are black listed and will never be given another Russian visa, which is not possible for me. So, in Krasnodar airport, I realized I had about 20 hours to leave the country, preferably to my final destination (Belgrade, Serbia).
Buying a last minute ticket isn’t easy, nor cheap. It took me a good 40 minutes and 350 Euros to get a Aeroflot flight through Moscow; and my Russian is quite good, my documents are all OK and my credit card clean. So, with this new solution, I had to wait in Krasnodar till 11.00 AM, yes my friend, 8 hours in total, plus another 6 hours in Moscow. We arrived in Moscow in the middle of a snow storm; the flight out was scheduled at 20.30; a delay due to weather conditions and again I was overstaying in Russia. Luckily we departed on time and I arrived safely in Belgrade, my final destinations, after traveling an extra 12 hours, paid an extra 350 Euros and missed a very important day at the job. Thank you Pegasus. My forced waiting in Moscow allowed me to check the internet; I realized that Pegasus was not flying to Russia since the very first days of January because of administrative complications, some kind of sanctions the Russian government took against Turks traveling to Russia (including flying staff), probably caused by the fact that a Russian plane had been shot down by the Turks in Syria, early December 2015. I also took the time to write a message to Pegasus, through their very not user-friendly website (at least when it comes to complains); I was just explaining the situation, I wrote that I understand the overall political situation and expressed my dissatisfaction about the fact that I was left with no info and no support; I was also claiming a reimbursement. This message was not answered for 2 weeks. Before writing more, I want to specify that, having heard of the diplomatical stress between the 2 governments, I specifically wrote to Pegasus (2 weeks before departure) asking them if the flights would be maintained; they replied that I would fly as planned, no problem.
Then I wrote another message, that was answered in very blurry English. It was not their fault; absolutely no argument. I wrote again (in total 8 times). After 3 exchanges, I was advised to call their call center in Turkey; the operator told me I would be reimbursed the return flight Pegasus did not performed; at least that much I thought… But I never saw the color of the money. It kept on going, with me developing arguments and them answering totally superficially when not downright out of the point and always in barely understandable English. My point was to ask why they didn’t communicate with me. They finally replied that they did, a SMS was sent to me but failed (here, I quote them): probably oriental logic; for them that was good enough, they did communicate with me. Of course, I wrote again, but they can’t get the absurdity of their answer; I also asked to verify the phone number they have, as they were blaming me for not providing a valid phone number. They actually had the very exact number, except the + you put before ANY international phone number, and which you can’t type on the website when you buy your ticket, as it is so standard that it is on the page itself for absolutely all phone numbers. If that isn’t hypocrisy…. !
I then realized I was getting nowhere with these people. I started reading about them online. I guess not being alone having had problems with Pegasus (to say the least) makes me feel better. Anyway, I will never see my money back, but that, I guess this is the price of the lesson that could save me some more money in the future: never fly Pegasus again!

I had booked a ticket from Amsterdam to Beirut online on 08 March 2016 and was provided with the confirmation number as 2T47XC. the flight was to depart from Amsterdam on 04 April 16.

On 17 March I visited their website to add a few services to my booking and to my horror saw that there was no such booking existing. when I contacted their customer care they informed me that my booking has automatically been cancelled.

On enquiring further on their 'contact me' page the information provided was "We kindly inform you there has been suspicious payment for these flights, Therefore they were cancelled automatically and full amount refunded to same credit card." since then despite my repeated correspondence the airline has not been able to give any further clarification on the issue and no resolution of the problem whatsoever.

The airline did not bother to inform me on my phone or through email of such an automatic cancellation and I shudder to think what I would have gone through on the date of travel if I would not have logged in to make amendments to my ticket.

What is more the automatic cancellation and refund cost me $25 in cross currency conversion by my credit card bank. and now the tickets I am getting are at least $85 costlier.

such an irresponsible act by any airlines needs to be brought to justice and I would like to know if somebody knows whom to approach to lodge a complaint against them.

on January the 28th I have attempted to buy a return flight for AMS-IST-AMS and the departure was supposed to happen on Sunday, January the 31st;
filled in all details and selected to pay through IDEAL, did pay the amount and as last step was routed back to the flypgs.com website what threw an error without any details whatsoever but the money was deducted from my bank account.
neither did I receive any notification over email, or a call that this attempt has failed and my ticket got canceled.

the same evening (28/1) I called the call center and informed them about the problem and urgency of my flight since a family member was going to have a surgery, the call center representative (Bahri) could not help me and mentioned that only after 24hrs I could raise a ticket in order to claim my money back.

after that 24hrs had past, on January the 29th I called the call center again, talked to Furkan and attempted to raise a case, I was advised to do that through the website of flypgs.com, so I did. I have filed my case in English and attached a screendump of the financial transaction what took place the day before for the ticket I did not get.

on January the 31st I called the UK call center of Pegasus and talked with Şahin in order to understand if they have received my request with number 1581003, what the progress was and if there was something else I was ought to do. The gentlemen confirmed that my request was received and nothing else was to be done from my side and that the financial team is supposed to work on my case.

I have waited until February the 8th, nothing was moving and called the UK call center of Pegasus again and have talked to Hatice. We went through the entire procedure again and she registered my case with two PNR numbers now, telling me also that the finance department will pick my case up and the money I had paid for a ticket I did not get should be paid back.

another week had passed in silence and I have called the call center in the UK again on February the 15th. My call was initially answered by Nurdan and also now, we had to go through the same procedure again of what had happened and so on and eventually I was redirected to another colleague of hers named Sinan, since my case was declared in English, she couldn't help me further. Also with the gentlemen Sinan we went through the same sequence again and he told me that the finance department will proceed further with my request, claiming my money back for a ticket what was not delivered when paid over IDEAL.

another week later, on February 22nd I called the UK call center number again, talked to Murat and asked for the status of my case (PC 1581003). The call center representative called with some people in the finance department and I was told that my bank account number was not known (and of course no one did contact me that, if it would have been true, to ask what it would be). It appeared that the screendump attached to my case was not read, or understood, so I pointed out that the account information is in the screendump, luckily the screendump was still attached to my complaint request and the gentlemen looked into it when I asked if he sees my bank account number. Unfortunately he couldn't see the right information so I supported him in interpreting the screendump correctly.
To be sure, since this goes as clumsy as clumsy can be, I have raised another complaint ticket (PC 1604786) specifying my bank account number with its IBAN so they can link it to the initial complaint and my money is being reimbursed.

so, dear Pegasus Airlines, please get your act together and pay me the amount back for a ticket I never received when paying with IDEAL. Today it's February the 26th, almost one month later of the initial complaint and zero progress.

my name is Maggie I flew in from ercan on the 5 off febuary 2016 when I landed at Stansted I went to pick up my case which was not there I spoke to the luggage people to make a report they told me to ring the next day as it might come in on the next flight rang for the rest off the week which has cost me over a 100 pound to be told they still have not found it all my clothes I pad I phone were in my case all my make up shoes all my clothes I had bought for a wedding I was going to in Ireland I have had to replace all my clothes which has cost me hundards off pound I did not have to spend I had presents for my children which I have lost it has made me so upset that they have lost all my stuff and nobody seem to care all I been told is go out and buy new ones and pegusus will pay I had so much personal stuff in my case and now it gone it has been so stress full as I had my clothes for a wedding I was going to in Ireland i cannot under stand where my case is gone i have had to spend money i dident have i want to be refund for all my stuff that was in my case and what i had to buy flight number was pc501 luggage number stnpc12478 email address is [protected]@hotmail.com

Sent from my Windows Phone
From: Julie Hull
Sent: ‎08/‎02/‎2016 14:40
To: guest.[protected]@flypgs.com
Subject: Lost suitcase

Julie Hull
43 Salisbury Street
Taunton
Somerset
England
TA2 6NA

Ticket number - [protected]

Flight numbers:

21/1/2016 - London to Gatwick : PCO542
21/1/2016 - Istanbul to Sharm el Sheikh via Hurgada : PC5596

To whoever it may concern,

I would like to make a complaint regarding my lost suitcase.

When I bought my ticket from Budgetair it did not state anywhere on my e ticket I would be flying from Istanbul to Sharm el Sheikh via Hurgada. If I had known this I would have not bought this ticket.

After spending over an hour on the tarmac I arrived in Sharm el Sheikh but my luggage did not.

I reported this to a member of staff at the airport and completed a lost property form. I then spent my 10 days holiday ringing airports and airlines but kept being fobbed off and everyone 'passing the buck' .

My holiday which I had obviously saved for and was looking forward to was totally ruined. I had no clothes or toiletries so had to stay in the flat I had rented at a cost of £450 . I also hired a car which cost me £350 that stayed parked up . I could not use it as I wear contact lenses and the cleaning solution was in my suitcase. Not being able to clean them meant I couldn't wear them. I also have occular hypertension and use beta blocker drops daily. This drops were also in my suitcase. Not using them for 10 days I ran the risk of my pressures rising which can cause damage to the optic nerve.

I am disappointed and very upset with Pegasus airlines. You have a responsibility to care for our luggage. You take the money fast enough. You ruined my holiday and I will never book a flight with you again. My suitcase which had apparently been on a plane going back and forth between Istanbul and Hurgada turned up on the day I was due to go home.

I have made a complaint to the Civil Aviation Authority through Sharm el sheikh airport but also look forward from a response from you asap. Hopefully with an apology and an offer of compensation for your incompetence

I hope to hear from you ASAP

Julie Hull