US Passport’s earns a 1.4-star rating from 22 reviews, showing that the majority of travelers are dissatisfied with passport services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Passport
I paid for expedited service. I did not receive my passport on time. I called the 1(877) number. I was advised a notification would be sent to the agency. They see I paid for expedited service. They charged me an additional $20.00 for 1-2 day delivery. It never arrived. I was told to call back to schedule an in-person appointment because I called "too soon." I called back on the date I was told. After being on hold for over an hour, I was told no appointments were available. They daid the notification was sent and not to worry. It would be processed. It wasn't. I was supposed to leave on a trip to see family that I will not have the opportunity to see again. These people were rude, lazy, and incompetent. I also work for a government agency. If I sat on time-sensitive work like that, I would lose my job. I suggest hiring people that have an ounce of work ethic. These people clearly don't. Thank you all for absolutely nothing.
Desired outcome: The passport agency and the people working at the 1(877) number to be held accountable for their inaction. Time-sensitive work is being sat on. I want accountability and disciplinary action.
Just trying to get my passport
I applied for my passport, great everything is fine. Then the days go by nothing, so did some research and calling and going through loops of fire just to find out that my passport indeed was delivered to my residence, but nobody in my household remembers seeing it being that on that day of April 10,2023 when its was delivered, im at work so i wasnt aware. So now I was told to fill out the form DS86 just for it to be opened and returned with bottom part where the office only is blank with no info at all smh, back on the phone pressing numbers to find out i was giving the wrong form because technically my passport is considered lost woooooow great. Back on the phone for damn 2hrs to try to make an appointment good luck with that. I THINK I CAN SPEAK FOR ALL CUSTOMERS AND CITIZENS, COMMUNICATION, MORE OPTIONS TO GET TO WHERE WE NEED PLEASE i dont know or why but being on hold and constantly being transferred over to be on hold for an excessive amount of time. WHERE ARE THE HUMANS..I am not able to go on my trip just because of the lack of communication and information to get something as small as replacing documents...this is the PG version
WAIT THERES MORE, gotta pay $43 for my birth certificate that i dont have either...COMMUNICATION and better CUSTOMER SERVICE
Desired outcome: even tho my trip is no more for me, just want my passport and for a more streamline process to answers
Passport processing starting all over after 3 months of waiting.
I applied for my passport renewal online JANUARY 27, 2023, WITHOUT ASKING FOR A NAME CHANGE. But since my name on the application and the line where it says what name will be in the passport were different (same last name as my current passport), now I'm required to change the name in my passport.
My issue is not the name change, but the fact that if I didn't inquire about the long delay in my passport, I would have never known the issue. THREE Full months passed before I was made aware that my online application had been canceled and replaced with another application number starting the process all over again right now in April. I need my passport ASAP.
The passport department is incompetent and lied about "processing" my application January 27 according to the email I received. You don't start "processing" an application in January and finally get to "do something about it" in APRIL. It was just sitting there all three months until someone finally got to it. I want this issue remedied, whether I have to go to Miami to pick it up or they can expedite it and not their 7-week expedited service. I need it ASAP. I will continue complaining about this issue everywhere I can leave a review about the incompetence of this department including the BBB, government complaint department, other websites with blogs about passport incompetence, the governor, etc. This process needs to be changed.
Desired outcome: Get my passport ASAP. If they arrange for me to get an appointment in Miami, I can bring my name change document and get my passport the same day. I shouldn't have to be penalized for their incompetence.
passport renewing
hi there my name is harry m eugene
[protected]
last year i sent my passport application inside the old passport was my check my photo id .after a week they send me a note my application wasn t completed
i resubmit an other an other waiting for my passport all of the sudden they asking me for the old one how do you understand the the check was inside the passport cashing the check already please i request an investigation thank you...
harry m eugene
US Passport agency
In August of 2021 I applied for a US passport as proof of citizen ship. After one year, 3 lleters requesting more information, i got a call from an officer telling me that i needed to send documentation as evidence of my mother living in US, the thing is that they are requesting docuemnts from the 1960s, Who cn obtein record almost 70 years old, The nice officer offer to give me all time needed to obtain the records. That was in April of 2022, had vever had a call back.. no more letters and the status on teh internet now change to in process to not available.
Plase help
Desired outcome: I need passport to be approved since im a son of us citizen,
Passport has been approved for 3 months but not mailed out
My husband and I renewed our passports on June 11, 2021 at the post office. We have a trip in November and online status says it's been approved since August but it's never been mailed? What is the hold up? It's going to be almost 6 months and still not getting any info. Tracking numbers are Your application locator number is [protected] and
[protected]
Desired outcome: Passport
Incompetent Supervisor
7/28/2015
TER-RI-BLE.
I came here to get a passport for my daughter. To get a passport for a minor, you must have both parents present or a notarized form from the missing parent or a court order stating that you have permission to obtain the minor's passport independently. Well, after weeks of trying every other possible approach, I was, regrettably, in category three.
After three hours of waiting, two employees, including "counter supervisor" Megan Coleman Stalder decided that they were more qualified to interpret an order signed by a JUDGE than the JUDGE who signed the order and decided that my JUDICIALLY ISSUED ORDER contained a travel restriction that would prevent them from issuing the child's passport.
What? How and why would a county judge attempt to restrict the STATE DEPARTMENT'S business? On what planet? And why is a counter processor with a bachelor's degree trying to make legal analyses of documents?
At this three-hours-later, we were at risk of missing my daughter's swim lesson, so I kindly advised Megan that her services were no longer required and asked her to return my daughter's birth certificate. This woman told me sit down while she "got the documents together" and threatened to call security on me! I could SEE the birth certificate in her HAND. She then sat on the phone and tapped away at the computer for twenty full minutes--essentially holding us hostage via birth certificate--while she went grasping at straws trying to prove her Clown College of Law interpretation of the order correct. It was a new level of petty.
When she finally returned to the window to return the documents--again, twenty minutes later, she attempted to talk at me for a good two minutes while I repeatedly emphasized that I was only requesting the return of the documents as my daughter was late to a previously scheduled appointment.
It was horrendous and unprofessional.
While there, I also overheard a gentleman complain that he had MISSED HIS FLIGHT ABROAD they were so late returning his passport and another gentleman complain that he was sent away the previous day because his passport photo was paper-clipped rather than stapled to his application.
You can't make this type of stuff up, people.
passport
I got a letter from the passport office today telling me that: Thank you for recent passport application. The evidence of your birth occurred, and the US citizenship or nationality you submitted is not acceptable for passport purposes for the following reason: the certificate shows that your birth was recorded more than one year after your birth occurred, and the evidence used to create the delayed birth record is not sufficient. And they go on to say please submit a certified birth certificate, for the birth certificate to be acceptable, is must—–
1 be issued by the office of vital statistics of the state, county, or city where your birth occurred
2 show your full name at birth
3 indicate your date and place of birth
4 list the full names of your parents
5 bear the embossed, impressed, multi-colored, or raised seal and signature of the issuing authority, and indicate a registration or file date that is within one year of your birth.
I wrote back saying—To whom it may concern; I’m so totally confused, Basically why would I need and delayed certificate of birth if I had a birth certificate within one year of my birth, I called and the passport lady customer services department and was also confused. It is not my fault that my parents were so irresponsible, but they were native Americans and did not trust the U.S. Government.
I was born in the back seat of a car on the Fort Apache Reservation, I have contacted the reservation but they only record births of tribal members.
I was born 6 weeks early and my parents ‘thought that I would die so the a priest came to baptized me, I have contacted the Roman Catholic Diocese of Phoenix and the Roman Catholic Diocese of Gallup but because the baptism happen so long ago and the speed of which it was done that they no longer have these records, but I do have my mother’s family bible showing my birth.
My mother was born on the Big Cypress Reservation in Florida on 6/6/1940 and had ran off with my father at 14 years of age. My father was born in the Alberta Canada in the Northwest Territories on 5/15/1923, both of my parents were Native American. My father had me home schooled because we never stayed in one place long.
I became pregnant at 19 years old and was kick out of the house and all communication was cut off, I have tried for years to locate them but to no avail, I have not seen or heard from them in 39 years and I doubt that they are alive
I have scan and sending copies from my mother’s family bible and I’m sending you certified copies of my children’s birth certificates as well, So please send them back when you no longer need them.——-
This is not right the way they (passport office) treat people who have no control of what their parents do or do not do. If there is help for people in my situation please help. I live day by day and I 59 years old. Please help
Additional information I gave them my marriage licenses-- a letter from a woman that was there at my birth notarized.
DELAYED
I have had 3 previous passports issued now I sent for a renewal Nov 1st 2012 Expedited on Feb 15th after going to my congressman for help I received a letter requesting additional IDENTIFICATION I have submittedd additional evidence as requested. April 22 2013 I went to my congressman's office again and now today April 30 was told I still need to submitted more ID. I have sent last us passport issued cert. Birth certificate marriage cert divorce cert. School records cert copy of DL and SS Card. Every time congress inquire s about it I get ADDITIONAL INFORMATION NEEDED this sounds like BS. It been 6 months I don't know what to do anymore.
.Every time congress inquire s about it I get ADDITIONAL INFORMATION NEEDED this sounds like BS. It been 6 months I don't know what to do anymore.
Lost Document
I applied for a passport shortly after I became a citizen on March 2011. I received my passport in 10 days but my certificate of citizenship wasn't included. After contacting Houston passport agency numerous times I found out that agency had lost my citizenship certificate. I submitted a complaint letter to Office of Field Operation and explained my situation. I recieved a call several days after from Houston passport agency. They apoligized and agreed to compensate me 345 dollars for getting another certificate from Citizenship office. That was back in August 2011. As of today March 14 2012 I haven't received anything from passport agency. I have left several messages for Houston passport office but not once they have called me back. Director of Houston passport office is Eric Botts and he wrote to me in his letter that I can contact him directly if I have any questions but he never answers calls or resposnds to my messages. I just wanted to write this here to let readers know what kind of service passport agency is providing for its customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
[protected]@live.com is scammer
[protected]@live.com is a scammer...!
I have already sent money as upfront but he needs more money without showing anything..
He told me our deal is changed without any notice...too poor !
Be careful him anybody...!
jacob.travest@gmail.com is also scammer !
need more identifying documentation
I applied for a us passport 4 months ago and all I got was a letter asking me for more identifying documents since my drivers license is not enough proof of who I am so they said. I even had my wife fill a form that proofs that she knows me for more than two years at the time of the application, any ways I think its ridiculous if they require all of that info they should just make a better us passport application and stop the games of harassing people with this kind of letters, now seven years ago i become a victim of identity theft and I'm sick and tired of sending documents of who i am, its being 4 months and i haven't got my birth certificate back no letter no call, i check the online status of my passport and still tells me that my book is being process.
I have been reading about this problem a lot since I got the same supplemental worksheet. the news articles I found said :
» All use of the current Supplemental Worksheet is in violation of the Paperwork Reduction Act.
» Anyone who is given, or who has been given, the Supplemental Worksheet (or any other form without an OMB control number) has an absolute right to decline to provide any answers. They could also report the officer who gives them to form to the State Department Office of the Inspector General for violation of the Paperwork Reduction Act.
» Absolutely no penalty (including denial of a passport, denial of permission to travel, or interference with the right to travel) can legally be imposed on anyone for declining to provide any information requested on the Supplemental Worksheet.
http://papersplease.org/wp/2011/04/27/state-dept-already-using-illegal-passport-questionnaire/
The people at the State Department are total fools. They have standards that they give to the District Clerk's office stating what is required to apply. When you have sent in your money - that you can't get back - they send you a letter telling you that your documentation is not good enough even though you appeared, in person, and the clerk checked all your documents against the requirements and found that everything was in order according to the instructions they received from the Department of State.
It would appear that the Department of State has forgotten who they work for.
Is this your first time applying for a US passport? A quick google search of US government websites has told me that if it is your first time, you actually need to apply in person.
http://travel.state.gov/passport/get/first/first_830.html This site describe the process of applying for your first passport.
"When applying for a U.S. passport in person, evidence of U.S. citizenship must be submitted with Form DS-11. All documentation submitted as citizenship evidence will be returned to you. These documents will be delivered with your newly issued U.S. passport or in a separate mailing."
"When applying for a U.S. passport in person, acceptable identification must be presented at the time of application."
US Passport office sucks, but we solved the problem!
Our applications for renewal were sent in early March. My son's and mine got here, but my daughter's was denied because of a small headband in the photo - almost 2 months after sending it in. We called the number several times over a period of 3 weeks and got totally stonewalled. No answers, no phone number to find out, can't talk to anyone else, oh well sucks to be you attitude.
After looking into canceling the trip (not an option - internet deal), it was suggested that we call our US Representative's office. Great idea! My wife called Richard Neal's office (he's not even the right one, LOL) and they were super-helpful. I called John Olver's office, same thing. Somehow they had the number to call, and called for us. Both offices called us back to say the passport would be expedited at no extra charge. That night we got a call from the US Passport office in So. Carolina to make sure they had the right address and to promise us prompt delivery. 2 days later we have a passport!
Moral of the story is your passport customer service people couldn't care less whether or not you have to throw away a few thousand and cancel an important trip. But your US Representative can help, and will. Thank you, Richard Neal and John Over's offices. Pleasant people, and we got results.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you completely the Passport Agency SUCKS.
I applied for my application Early February (Feb. 6th) And they didn't even get started on it till the 13th. Then about a week later they said my Photo ID was invalid. So I sent the letter back with a better photo. Then about March 15th they now say my personal documents are not qualified. I heard by the website you need just your Birth Certificate and Photo Identification in order to receive a passport. Also bear in mind my travel date is the 31st of March. It's the last week and they said you can send it on a different service for about 60.00, however you cant upgrade a card if it's already in the system. They didnt state that on the website so that site is completely useless, and the email notification is even worse. I constantly get bombarded with useless and pointless emails statements on the government issues and their "Oh we are sorry it's not finished yet, we are working our best to get it to you in time." BLECH. Now I have to travel all the way to Chicago and grab my card in hand. I have thrown in about 300 dollars into the government from all their failures and over looks. 50 for the Card, 12.95 x2 for the Overnight shipping, 60 for the upgrade, and 45 for the different session so I get it in time when I go up. I swear I'm going to get back at the government for screwing me so hard and dragging me around.
The passport process is totally broken. The website info is out of date. The customer service is pathetic. It's a completely dysfunctional system/organization. It's actually shocking how bad the service reps are - and that there is seemingly no incentive for them to actually HELP anyone. The entire process has left me speechless, and to date, without a passport.
I'm fed up!
It has been over 3 months and no passport. Why? because someone screwed up my date of birth. No one called to verify, or let me know my passport was no longer being processed. When I called, I was told it was on the way. Uninformed, understaffed and a bunch of red tape and busy signals.
I'm fed up!
Expedited passport delay!
I request a passport for my baby on April 18/2007 and they told me, i was going to received the passport on 05/29/2007, my trip was on 06/04/2007, and i didn't get the passport until a week later of my trip. Besides that in order for my to change the date of my trip i have to pay $500.00 and is not fair because it was not my fault, i paid the extra money to get it sooner and anyway it didn't happen.
Read full review of US Passport and 7 commentsDepressed and frustrated
We applied for passports for my husband's kids so they could visit us on their summer vacation. With this delay, he will not be able to see them till next summer. After preparing for them for several months - we are very depressed and frustrated that we may not get to see them because of this f'd up passport situation.
this is the goverment working for you, they dont give a fyilng f...k, I am renewing my passport, present my birth certificated, my social security card and the aplication. Guess what this guys send me a an additional application to fill up asking for my last jobs (20 years), my family personal info, the phone mumbers of my 25 year employers etc. and also en explanation of how I got my social security card can you beleived this, So welcome to the land of the free,
I just got back from my second trip to the local US passport office (and finally have my passport in hand) and I am going to write what did and did not work for me so that others may benefit. Waiting up until 2 days until departure was stressful for me and my family .My desire is to help others avoid what I went through.I want to say one thing about this experience. It taught me that playing by the rules and following directions and doing what you are told to do (by representatives of our government in this case) may be the worse thing you can do. As you will read below, I did everything I was supposed to do. I did everything the State Department web site and the customer service representatives told me to do and in the end, when I arrived at the passport office I found out it had gotten me no closer to actually getting my passport than if I had done nothing at all. Keep my story in mind as YOU are told what to do and remember that rules are meant to be broken.
#1: Do not necessarily rely on information given to you by anyone-in my case I made 3 trips to local post offices for answers on what to include and none of the advice I received turned out to be correct. US passport Customer service reps may also be unreliable. I was told by one that the system was down and would not be working for 4 days.
#2: Immediately begin checking via email for yout "status" and print out confirmation when it finally comes up. Add your email address for contact purposes when you do the status check and keep track of all emails : both emails sent to you and by you.
#3:Do not wait until you are within 14 days from departure to make your automated appointment with the passport office. If you wait until that point you may find, as I did, that no appointments are available until well after your departure date. I did wait and the only appointment I was able to make was 4 days after my departure. So, go online and get that phone # and call at least 3 weeks prior so you can get a date several days prior to departure.(You may need to go back so give yourself wiggle room-it looks like it takes one visit to get passport applications to the surface so they can be finalized and a second visit to actually pick the finished document up)
Also-and this may not be true : a customer service rep. told me the appointment system is updated between 4a.m & 6a.m. each day. If you are unable to get an appointment in time it may help to call back early the next day. The reason I suspect this advice maybe untrue is I tried it and never found an earlier appointment.
#4: Writing local elected officials: I wrote local politicians for help. I began with emails as that seemed quickest and I was desperate. I was told you have to call or show up in person. It seems that emails get lost so talking directly to someone is best.It turns out that this effort ended up not helping me and it is not to be relied upon. Try your local council person, senator and so on-it maybe good to do simply so that elected officials know that scope of the problem and so that you can feel as if you have done everything you could to advocate for yourself. I personally think the high demand problem is going to go on for several months beyond the expected date and folks need to get the word out.But-I can not stress enough that you should NOT rely on them for help. You may find yourself without your passport if you do.
#5: WILLCALL: I have no idea what this magic word means but: after I had done everything the passport web sight requires-I called for my status, I emailed for it, and finally, at 72 hrs. to departure, we called and were told there was nothing we could do ... we asked to speak to a supervisor. The supervisor put us on the "WILLCALL" list and made an appointment for us that day. This is what worked for us. I hope it helps others.
#6: we did not rely on the US mail system.If you need your passport within the next 72 hrs. and can pick up your passport in person I would suggest you go. There is just too much that can happen -and the truth is there is no way you can accurately track things or control things once your passport enters the US postal system.
#7:As the new restrictions currently in place to help ease passport demand for those traveling to Mexico, Canada,Bermuda & the Caribbean require a drivers license and printed proof of one's passport application-I am more than a bit surprised that this has not resulted in lawsuits. Anyone who is disabled and therefore unable to drive and get a license is, in effect, discriminated against by this new requirement. As all other photo I.D. (learners pernit, non-drivers I.D. and so on)is state issued and therefore not valid-only people with drivers licenses are able to travel to Mexico , Caribbean, Bermuda and Canada if they have applied for but not yet gotten their passport. That leaves a huge segment of Americans unable to travel... I speak as someone who works with people with disabilities and who believes each of us should have the same rights and opportunities as Americans.
Passport delay!
I send my passport for renewal over 10 weeks ago and I was told that there was plenty of time for my scheduled travel abroad. I am supposed to leave today and still no passport. I made countless phone calls and countless e-mail, but no answer. Where are the congressmen to ask some question from the authorities. There has to be some accountability. Why people who answer the phone can not help? The rep on the phone just tells that she/he will send an e-mail to the passport processing office. I was told today that passport processing office does not answer e-mail of rep either.
I think the site to track passport and send e-mail is an insult to us since no one responds to the e-mails. The phone calls are worse since they can not help either.
I wish news media would take this news and embarrass the Visa office and the people who run it. Instead of Paris Hilton, they can report on real news. Who cares what Paris ate in jail.
In a meanwhile the airlines are winning since we have paid for tickets that can not be used and are non-refundable. This is an insult. Where are the elected people? Of course, taking vacation...
Sir,
I have applied for my new baby passport on May 4th and Police verification completed in july, so far i didnot receive my passport.I have been emailing passport office but no response and their telephone lines always busy and if it rings they will not pick.Is there any way so that my issue can be solved and i am in need of passport right now please make it as soon as possible.
Appreciate ur support
File no -HYD w604327
DOB-05/10/1990
Thanks and Regards
G.Sri divya
Mobile - [protected]
Email - divya.gandhe@gmail.com
Passport not sent on time
I applied for a passport for my 15 year old daughter on March 08 to have it by May 24, 2007. My daughter did not travel to Europe as planned because her passport did not arrived on time. They had all the information, day of travel, birth certificate and her old passport but they spelled her last name incorrectly, they noticed this 2 days prior the day of travel. Passport arrived 4 days later. I loose the money and she loose the experience of traveling to Spain and France with us and her grandparents. I need information to pursue a legal action.
International Flights charges a penalty fee $200.00 plus the difference in air fee. Air flights don't care that you had problems with the passport department and you did not get your passport on time.
Poor service!
I am a student, studying aboard, applied for a passport in Feb to have it by June and still haven't gotten mine. I took out a loan of 6,000 to pay for my trip and refund date was in March. Now I am going to be in debt for a trip I was never able to go on all because of the service at the US Department of State. They are absolutely ridiculous. I applied in Feb to get my passport within 10 weeks. Why should I loose 6,000 dollars, 6 school credits, and an experience of a lifetime all because the passport agency cannot get their ### together? I am looking to take legal action.
The passport office in my city is appointment only. I've been trying to get a appointment for two weeks. Someone from the passort office keeps leaving me a message saying if I still need a appointment for my son to call them back. I can't get anyone on the phone with the scheduling office. This ridiculous!
been waiting for my passport over 2 years
I have been waiting for the passport for my daughter (16 months old now). And, it's been 4 months since the application. Even if she gets the passport now, the length of time waiting for her passport would be about one fourth of the time she has lived in this world. Gee, I could really see how important this document is!
When we applied, we were told we have plenty of time. And, now, we already postponed our trip to China once. Looks like we need to postpone again.
I tried to be as neutral as possible when looking at this mess. But, I was disappointed again and again. I feel totally helpless. And, I really do not know how to reconcile this with the reputation of America being a place of efficiency.
My wife and son applied for passports more than 4 months before our trip to Rome. They're supposed to leave this week but have been told that the passports will likely not arrive in time, even though they've been classified as "urgent status." And the Manhattan office isn't taking appointments to expedite. A trip we've been planning for 9 months might not happen, and we'll be out over $2,500 in plane tickets. As if one needed another reason to be disgusted with the US government.
Totally agree that tickets should not be bought before getting the passport. However, if you do not have the tickets to show that you are going to travel within 14 days, they are not gonna process your application and they would not even want to talk to you. So, better off not traveling outside the US and not knowing what's going on in the other part of the world. This is a great attitude towards the American dream...
It is not Department of States problem you people purchase your tickets and then decide to apply for a passport. It makes more sense to perhaps have your passport and then buy your ticket? That may be the smart approach. DOS is not sitting around twiddling their thumbs waiting for you to apply for your damn passport nor do they care when you are traveling when you and every other stupid damn citizen in this country think the world revolves around you. It is not a product that you can go purchase at a mall... it is a government travel document that the government has the right to not issue and even revoke. It is a travel privilege. Its amazing how you all will dish out $6,000 on a trip not knowing if you will even get your $97 passport in time or not.
Passport delay
Applied in March for a passport for a June travel.
Countless phone calls and e-mails. And still the passport arrived 24 hours to late for our trip. Money lost, people disappointed. I know I'm not the only person in this situation but what a loss for my family on a one in a life time trip!
So this problem hasn't only been happening to me, well I would hate to repeat just about the same scenario over again, but I had the same situation but in my case they also did it to my partner and myself and we have different addresses and last name .
I just got back from my second trip to the local US passport office (and finally have my passport in hand) and I am going to write what did and did not work for me so that others may benefit. Waiting up until 2 days until departure was stressful for me and my family .My desire is to help others avoid what I went through.I want to say one thing about this experience. It taught me that playing by the rules and following directions and doing what you are told to do (by representatives of our government in this case) may be the worse thing you can do. As you will read below, I did everything I was supposed to do. I did everything the State Department web site and the customer service representatives told me to do and in the end, when I arrived at the passport office I found out it had gotten me no closer to actually getting my passport than if I had done nothing at all. Keep my story in mind as YOU are told what to do and remember that rules are meant to be broken.
#1: Do not necessarily rely on information given to you by anyone-in my case I made 3 trips to local post offices for answers on what to include and none of the advice I received turned out to be correct. A US passport customer service reps told me that my passport status could not be check as the system was down and would not be up and working for 4 days. I have no way of knowing if this was true but it sounds impossible unless things really are worse than we think.
#2: Immediately begin checking via email for your "status" and print out confirmation when it finally comes up. Add your email address for contact purposes when you do the status check and keep track of all emails : both emails sent to you and by you.
#3:Do not wait until you are within 14 days from departure to make your automated appointment with the passport office. If you wait until that point you may find, as I did, that no appointments are available until well after your departure date. I did wait and the only appointment I was able to make was 4 days after my departure. So, go online and get that phone # and call at least 3 weeks prior so you can get a date several days prior to departure.(You may need to go back so give yourself wiggle room-it looks like it takes one visit to get passport applications to the surface so they can be finalized and a second visit to actually pick the finished document up)
Also-and this may not be true : a customer service rep. told me the appointment system is updated between 4a.m & 6a.m. each day. If you are unable to get an appointment in time it may help to call back early the next day. The reason I suspect this advice maybe untrue is I tried it and never found an earlier appointment.
#4: Writing local elected officials: I wrote local politicians for help. I began with emails as that seemed quickest and I was desperate. I was told you have to call or show up in person. It seems that emails get lost so talking directly to someone is best.It turns out that this effort ended up not helping me and it is not to be relied upon. Try your local council person, senator and so on-it maybe good to do simply so that elected officials know that scope of the problem and so that you can feel as if you have done everything you could to advocate for yourself. I personally think the high demand problem is going to go on for several months beyond the expected date and folks need to get the word out.But-I can not stress enough that you should NOT rely on them for help. You may find yourself without your passport if you do.
#5: WILLCALL: I have no idea what this magic word means but: after I had done everything the passport web sight requires-I called for my status, I emailed for it, and finally, at 72 hrs. to departure, we called and were told there was nothing we could do... we asked to speak to a supervisor. The supervisor put us on the "WILLCALL" list and made an appointment for us that day. This is what worked for us. I hope it helps others.
#6: we did not rely on the US mail system.If you need your passport within the next 72 hrs. and can pick up your passport in person I would suggest you go. There is just too much that can happen -and the truth is there is no way you can accurately track things or control things once your passport enters the US postal system.
#7:As the new restrictions currently in place to help ease passport demand for those traveling to Mexico, Canada,Bermuda & the Caribbean require a drivers license and printed proof of one's passport application-I am more than a bit surprised that this has not resulted in lawsuits. Anyone who is disabled and therefore unable to drive and get a license is, in effect, discriminated against by this new requirement. As all other photo I.D. (learners permit, non-drivers I.D. and so on)is state issued and therefore not valid-only people with drivers licenses are able to travel to Mexico , Caribbean, Bermuda and Canada if they have applied for but not yet gotten their passport. That leaves a huge segment of Americans unable to travel... I speak as someone who works with people with disabilities and who believes each of us should have the same rights and opportunities as Americans.
We filed our children passport application on May 3rd for an August 2nd trip to Europe. At that time we were told 8-10 weeks. Based on this information we did not file for expedited service as we were well within the stated time frame. As the trip approached we followed the directions on the website an tracked the progress, which stated "In Progress". Two weeks to departure (on an Monday) we called and after 4 hours trying to get through we were told that they had actually only begun to process the children applications on Saturday. We were told when asked that we best cancel our plans... which we did and lost about 700.00. Today, August 19th, I receive an email stating that we should receive them on August 22nd... 20 days after our scheduled departure. Nice Vacation!
US Passport Reviews 0
If you represent US Passport, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of US Passport complaint handling
-
US Passport Contacts
-
Our moderators are in the process of gathering information about this company 🔎
Recent comments about US Passport company
DELAYED
Rush My Passport
55 reviews
BLS International Services
62 reviews
Global Entry Program
16 reviews
Expedited Passports And Visas
3 reviews
ExpressPassport
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.