Hamad International Airport
Reviews and Complaints

Hi. I was amazed at Qatars airport facilities. We arrived on a connecting flight from Jordan to jhb on 5 dec 2023 for the 20:25 flight. however our boarding gate b8 had very few chairs to sit in before boarding. We had 3 hours before boarding and had to return back from gate b8 for about 15 minutes walking to find chairs for my family. I noticer many people sitting on the floor. With such a large airport and so much money is it not difficult to provide chairs for passengers who are the most important part of any airport. The same number of chairs provided inside the boarding gates before departure should be provided outside the boarding gates before chec-in.

6th November 2023 1950hrs. I was walking g through customs green channel when a short official immediately jumped to his feet and started shouting ag me to follow him. He demanded to know where I was from . I had flown in from AbuDhabi and told him that. He got belligerent and said what country. I am British and told him so. He shouted more and more and told me I am Pakistani. I was wearing a Pakistani shalwar kameez as I had been to the grand mosque in AbuDhabi and wanted to dress respectfully.

Your agent is overtly rude and racist. I lived in Qatar fir over three years. His attitude is disgusting and shows no empathy to neither tourists nor any fellow Muslim brothers.

Had a very bad experience at hamad international airport with wheelchair assistance requested for my elderly parents. The flight was delayed by about 2 hours and on top of that post arrival they had to wait or 1 hour just to get 2 wheelchairs to be assisted out of the arrival process... Very irresponsible service. Reflects sheer lack of planning or resources.

JULY 18th flight QR900 0225 to Perth from Doah. Transferred through your transfer airport security whereby I presented my duty free purchase from LONDON Gatwick and stored with a sealed bag. I questioned the security when they asked me to open the bag as it clearly said on the outside of the bag that it was not to be opened until the final destination, he said he needed to check it so we opened it and he cleared the item and we went into our gate.

Upon boarding our gate there was a further security completing exactly the same security the we had just completed 30 minutes prior which is absolutely ridiculous. At this stage we were questioned why the duty free bag was opened and we explained that transfer security had instructed us to open and told us we were fine to go forward. This gentleman then removed the item and told us it wasn’t compliant to take with.

An absolute disgrace given that we checked and triple checked that we were doing the correct thing. This staff member then refused to provide an employee number and wrote some kind of name on a bit of paper. I would like this incident investigated as there has been misinformation shared and the situation was handled extremely poorly. Further more alcohol should be disposed of immediately if this is the case but rather I suspect these gentlemen take it home so it’s in their interested to collect as much as they can.

Qatar ground staff completely unhelpful.

I was travelling from qatar to chennai through etihad airways on Wednesday 14 june 2023, I faced a very worst customer service while checking my baggage at qatar airport. My baggage collector was Mr. Razah at etihad service desk, who was a staff of qatar airport. very arrogant person I ever meet as a baggage collector. No respect to passengers, rude behaviors, worst attitude. as a baggage collector his face expression towards passengers was very very rude.

I had a problem with my hand carry it was 3kg extra and I was ready to pay the cash. But firstly he denied for the payment and ask me to remove the excess carry from the baggage, I followed his words and removed my excess carry, second time when I went to drop my hand carry, he ask me to bring those items and just simply wasting my time and in and out 4 to 5 times. Along with him there was a another guy who seems to be a manager of baggage collector whose name is Mr. Robin, even he was also very rude. Mr. Robin finally ask me to pay total of 100-/ QR first for the 3kg. within few minutes the both talk to each other and Mr. Robin said totally I have to pay 470-/ QR which I paid, they both was very happy to cheat a passenger by collecting unwanted money.

even I complaint this issue to airport manager, but there was no action taken against them. when I request for complain register form, they said they don't have. just simply they ask me to write a complain to the airline etihad airways.

Requesting you to take a action against Mr. Razah & Mr. Robin for cheating passengers by collecting huge amount and showing worst behavior towards passengers. so that they should not repeat this to other passengers.

Hi currently I’m traveling on an airport taxi with number KA 2051 by Mr. Francis Due to his rash driving and overspending , I asked him politely to drive slowly and he has been having an argument with me and seems not interested by anyways to listen and continue his overspending .

Incident time is 1:18 am

Appreciate your kind action on the same .

Fiju V Thomas

Mob :[protected]

Hi, after a 9 hour wait in Istanbul and arriving in Doha at 2am waiting on my bag that had not arrived, I filed a complaint and was very unsupported in doing this as I was very concerned about my bad. I then had to follow up myself this morning and rang and was told the bag was there. I was never even contacted to be made aware of this! The bag is now suddenly there at 3am apparently one hour after I left the airport and two hours after my flight. I don’t understand how this was lost and suddenly found! I am extremely disappointed with this service!

Incident took place on 24/2,@ Hamad International Airport at gate C6.

When we went to gate C6 take QR009 to London, we were myself and my two kids were flagged for secondary screening. Our flights were delayed 12 hrs due to technical issues and we were exhausted.

The officer who checked our passports asked stupidest questions when we had valid visas issued from UKVI and harresed us just keeping us out. I complained this to QA under case reference:   CAS-2297331-R7Y7P4  which I didn't hear anything at all

Today I bought a few food items from Grab and fly coffee shop near C3. I used my GBP currency for shopping. It was displayed 3.7402 as currency exchange rate. But the bill showed less rate and I was payed back less. When I checked it with the staff they said the computer is fault and it is not showing updated rate. They didn't do anything to sort out my complaint and I lost my money. I don't know if you can do anything for this

Hi,

I hope you are doing well.

This post is not just an expression abhorring the helplessness, hours of discomfort and sadness felt but to get some answers by respected authorities. This is about my parents who had to go through such a horrendous experience without having any action(s) aligning to recieve something alike. This may also serve as a reference point for senior citizens travelling while requiring wheelchair assistance at the airport facility.

My parents (senior citizen - age > 60 years) were travelling from Dublin to Kolkata(CCU airport), India via Doha using Qatar airways via flight number - QR 020 (Dublin - Doha) and QR 540 (Doha - CCU) on 15th August 2022. The flight(QR 020) from Dublin to Doha on 15th August was scheduled for 8:15 am to reach Doha on 15th August 17:15 while having the connecting flight(QR 540) from Doha to CCU scheduled for 15th August 18:35 to reach CCU on 16th August 02:20 am.

I had booked wheelchair assistance for my mom due to her knee condition. Seats were also pre-booked by paying the required amount. My father had requested wheelchair assistance for my mom from the flight on reaching Doha airport from Dublin on 15th August 2022. My parents were asked to wait to get assistance for the wheelchair. Since my mom had this knee condition they waited to avail the pre-booked wheelchair service. The wheelchair guy came after 10 minutes approx and carried 5 passengers on to the shuttle bus. The shuttle bus in the airport kept on waiting for another 10 minutes approx. My father kept on updating the airport officials present in the shuttle about their flight (QR 540) timing. The only answer received by my parents was to not worry about the flight while being assured over onboarding the required flight in time. The airport officials while carrying my parents in the shuttle bus affirmed to have informed everyone about the status of passengers travelling with them and had assured to not miss any flight. After getting down from the shuttle bus, my mother was attended by another airport official to carry the wheelchair who after traversing some distance handed over the wheelchair to another airport official who supposedly was responsible to assist my mother to reach the Qatar flight terminal for boarding. My father, being cognizant of the flight time all this while kept on reaching out to the airport officials carrying the wheelchair, showing concern about missing the flight. They kept on reassuring my parents about the onboarding. After moving for a few minutes towards the terminal the wheelchair official stopped and told my parents that they have missed the flight as the terminal gates have now closed. My parents were left in shock to hear something alike as they did all the right thing to reach the terminal in time. My father countered the airport official on his remark about them missing the flight but the official wrote the time on a document stating Qatar airways closed the gate 3 mins earlier than scheduled and connected with another official asking him to carry my parents to the Qatar information office via airport shuttle. My parents requested the wheelchair officials there to at least try connecting with Qatar terminal officials to see if something can be done but the request was overruled. I got informed about this incident when I got a call from my parents during their transit to the Qatar information office. I had a hard time comprehending something alike. I was stressed and tried my best to arrange for another flight from Doha to CCU for my parents. When I called Qatar airways online help to seek some answers or book any other flight that my parents could take on 16th August 2022 to CCU from Doha, the Qatar official started blaming my parents for missing their flight without paying any attention to the wheelchair scenario.

When my parents reached the Qatar information office absolutely flabbergasted by this incident, to enquire about the next steps, they were put on blame by the Qatar official present at the office to increase further stress on them. His name is Arshad. The Qatar official started blaming my parents for them arriving late and the reason for missing the flight. On the contrary, my mother was carried on a wheelchair by the airport officials since arrival in Doha from Dublin, as described above. The Qatar official kept stressing my parents over, on top of the shock they received by missing their pre-booked flight while not being responsible for the same in any way possible. My father then requested to get him the paper where the wheelchair carrying official had written the details relevant to the incident but he was again denied for this. My parent's boarding passes were then taken and they were asked to wait. An hour passed likewise with no update. My father then went up to the Qatar official at the counter and enquired for any update to which the response was negative. All this while, some other passengers were attended by the Qatar official while my parents were left stressed and in dismay. The Qatar official then forwarded the boarding passes to another Qatar information official named Fadil. My father was again required to explain all the details about the incident from the scratch to this new official as he seemed to be oblivious to the same. After listening to all the details from my father, the new Qatar official again started blaming my parents over them missing their flight and my parents were again asked to wait. Nearly an hour passed but no response was heard. In the meanwhile the Qatar official went on dealing with other passengers as noticed by my father. On being asked again about any update, my father was recommended to have patience and to wait again. After nearly 2 more hours of wait new boarding passes were handed to my parents. The next flight was scheduled for 16th August 18:35. My parents were then required to stay at the airport without having any fathomable reason whatsoever.

On receiving the boarding passes, my father requested a wheelchair to take my mom to the sleeping room, allotted in the airport. My mom was then joined by another female wheelchair official who carried her a certain distance and asked my parents to wait again. It was nearly the 16th August,11:00 pm and my parents were exhausted mentally, physically with such uncalled-for stress. Nearly 2 more hours passed likewise and there was no update for my parents to move towards sleeping rooms. The lady (airport official) seemed to have forgotten about my parents and was busy attending to other passengers. My father had to again intervene to get an update about sleeping rooms. After a lot of unnecessary hassle faced by my parents, the airport official finally arranged for another wheelchair to carry my mother to the sleeping room. The sleeping room was not comfortable at all to say the very least. Multiple slippery chaise lounge lazy sofa beds laid over a floor with glass walls as separations, resembled sleeping rooms. After all this stress, my parents could not even get some rest to recover. The wheelchair guy after dropping my parents to the sleeping room, assured to attend my mom in the morning (17th August 2022) for breakfast. Surprisingly, no one came on 17th August 2022 to assist my mother with the breakfast which was provided in the food court.

I have just four questions to ask here -

1. People who need wheelchair assistance at the airport, are they responsible for such stressful experiences to happen, given they arrive on time and possess all documents necessary to board the flight?

2. Is such behavior towards senior citizens with wheelchair requirements justifiable? Making them wait for more than 6 hours to just provide updates relevant to the next flight and to assist them in times of need, is it justifiable? A bit of compassion and support is too much to ask for when we are paying profusely for flight tickets and seat bookings?

3. My parents (senior citizens) going through such a stressful, unpleasant, uncalled-for experience without being at fault, is it justifiable?

4. What are the necessary actions that would be taken by Qatar airways and Doha airport in response and what should be the timeline for the same? I would like to be kept in the loop relevant to the same.

Kindly refer.

Hope to hear from you soon.

Good day to you, I came on 28th of August with the fight No QR070 , flight at 10:25 am from Frankfurt am main to Doha. After landing in Doha..Around 17:15 The buss, which which is supposed to take all passengers to dedicated place for transit and arrival areas, the Bus driver drop all the people at one same place, , and after even being asked if he is sure, that is realy for arrval area as well, he assured me yes... he claimed, .. Then me among some others got surprised and found ourselves among transit halls and departure areas only and no one was relay able to give a proper advise what to di and where to go...as there was no direct access to arrival at all.. but after back and fort, upstairs and downstairs , try this , try that way! It toke me additional 45 Min to reach to arrival.

This was NOT happen based on a MISTAKE, this was INTENTIONALLY, based on ignorance , unprofessional minor minded person, who gives such ill order !

I will NOT LET IT GO, and I will NOT ACCEPT this type of ugly behaviour and insulting me and my right to get a proper guidance to the right place and for what I have paid for. I will not let it, unless the persons or manager in charge allowing this to get proven PUNISHED ! Else I will utilise my network, including known media ..to criticise the Airport Authority for such unprofessional and insulting behaviour against passengers...

Hello,

I was travelling with Qatar Airways from HEL-DOHA- BOM on 23.07.2021, my red suitcase was lost by the airlines on the way.

I had a lot of valuable presents, important documents, credit cards and certificates in the luggage. I want an immediate look into the matter or a compensation for this.

I attached the property irregularity report for your reference. My ticket PNR was VNVD7U and the baggage tag is added in the form submitted below.

Absolute worst service by Qatar and their ground staff both at Helsinki airport. My bag contained personal property of highest importance and value to me, and very important documents. It is a red trolley suitcase of cabin-size, with a black cover/padding at the front. THE BAGGAGE TAG NUMBER IS QR611867.

If I do not find my bag, I will bring this to the higher authorities possible and file a consumer case against Qatar airways.

9th July'22, booking reference LS9MRN, Qatar Airways: Itenary: Hyderabad - Doha - Dublin. Baggage 6E648503 is not loaded into flight to Dublin Qatar Airways unable to support. Baggage: Safari brand, wine red color, 157cm, approx 22kgs. 4 wheel retractable trolley suitcase. Please check if suitcase found with different tag, as the airline staff in Hyderabad wrongly printed the tags to Doha instead of Dublin.

On 13th July 2022 at about 7.30pm, I encountered a very rude small stature Indian security staff at the security check post 26 located oppodite Transfers desk A. I had to go to the Transfers desk to get a hotel room at Oryx having missed my connection flight to PHL. That security guy yelled at me to step aside, he yelled twice, I had to ask him if he was angry. I was too exhausted to confront him, but on a different occasion it would have been a different situation. That person should not be working in a customer relations position.

Magdelynne Muranga

Flight QR727 14 July 2022

My mother, Suraya Sultana (73 years old), transited through Hammad International Airport on 24-JUN-2022 at 5:45pm. She had requested wheelchair assistance when her flight was booked, however, she was not provided access to the wheelchair. Instead, the flight attendant asked her to get off the plane on foot. Because of her age, she is at a higher risk of fall and experienced balance issues while trying to deboard. She fell down the stairs and suffered several injuries in head, hand, arms, and foot. The ground staff then rushed an ambulance to the spot and took her to the medical center at the airport.

I need an apology from the airline and the airport management and assurance of corrective measures to avoid these unforeseen incidents.

Incident occurred on 26 May 2022 at approx 17:45 hrs.

We were on a Qatar Airways (QA) flight from Istanbul to Jakarta and transited (changed planes) at Doha (Hamad International Airport).

We had one hours and 20 mins transit time and there were long queues at the security check.

When our hand luggage was checked, our duty free alcohol purchases at Istanbul Airport were unfairly confiscated by the security check; even though we could prove that these were just purchased at the Istanbul Duty Free Airport.

Furthermore the security officer refused to accompany us to clarify matters directly to the QA ground staff at QA boarding gate.

Since we were on a tight transit time, we did not have the time to discuss further with the security officers who appeared only interested in holding onto these three bottles of expensive liquor (total cost Euros 695.70).

I used the HIA wifi via the Qatar Airways option. The wifi works great, BUT whilst in transit one has to keep reconnecting it each time the phone idles and is restarted. This is annoying.

My daughter was traveling on 6E 1774 dated 03APR2022 from DOH to DEL.

PNR - NSTWWH. Agent by name Deepak Negi approached my daughter asking for money at Smoking area near gate 4 in return of clearance of excess baggage and fast track to check in counters.

Same Agent - Deepak negi was available in arrival hall on 16th Feb and started following her till taxi drop area again asking for money and harassing my daughter.