Air India Express
reviews and complaints

Manas Gulati the ground staff at delhi airport is minting money by charging excess baggage without giving receipt, in collaboration with checkin counter staff. On questioning he threatens, harassed and humiliates you. He should becthrown out.

This is for our flight in 2nd Jan 2024 from delhi to Bangalore at 7.50 am.

He charged excess baggage of 10 kg whereas it was just 6 kg. Hand in glove with checkin staff, he was not giving the boarding pass till the time we paid. He threatened to call cisf when i shouted and since we couldn’t miss the flight had to pay and go. He was abusive and humiliating words used. Since we were two women, and didn’t have time i paid and moved on and decided to complain .

Dear AirIndia Customer executive,

I am writing to bring to your attention an issue with my booking made on 8/02/2024 from Kozhikode (CCJ) to Bengaluru (BLR) through the Air India app. Unfortunately, despite initiating the payment process, the amount was debited from my company account number [protected], and the booking was not completed successfully. The transaction reference number is FN/SHP/[protected]/AIRINDIA EXPRESS.

I kindly request that you refund the amount to my account at your earliest convenience.

Warm regards,

Suresh Kumar Mariveettil

email: [protected]@gmail.com

+91 [protected]

I was purchased a ticket form Madina Travels, Kollam, Kerala to travel from Trivandrum to Abha, Saudi Arabia by interchanging a flight in Dammam on 13th Februvary 2024 (details of tickets Ref# AO233641282 Thiruvananthapuram- Dammam AO233641435 Dammam - Abha)

Bu t the flight was not landed on time and I lost the Flynas connection flight and nobody was supported in Dammam airport either Air India staff or Flynas staff.

Hence I was forced to purchase another ticket (details of tickets Ref# AS240120572 Dammam - Abha) and travelled on 15th Feb 2024 only.

I Lost my time and cost to book hotel 300.00 SR, up and down taxy fair 200.00 SR, food 150.00 SR and one days absent in company.

This is Chetan G S, I booked fight ticket to Ayodhya from bangalore, on 18 Jan 2024, the flight timings was 8:05am, and I will be there check in for 7:15am, and airline staff is not allowed to check in, and no one airline staff is trying to contact me for check in, my ticket price is totally wasted, and I need refund my ticket amount.

My parents - CBKUKB

Phone number-[protected]

While baggage check in one of the ground staff charged me extra money for laptop bag which is not included in cabin luggage. Her name is Amrutha Srinivasan. She charged me more than 3000 for 4 kgs laptop bag.

When I asked her to let me speak to her manager for that also she was not ready and didn't allowed me to speak to her manager. Her behaviour was very rude and no concession or even ready to talk. She was not allowing me to speak to another staff also.

If Air India express is hiring these kind of people who are not at all staff friendly and has behaviour issues then I and my whole family and my known person as well as my colleagues will not travel from Air India express. I will make sure to get this issue excalated from my organisation level too.

my flight No- IX 2773 from Lucknow to Delhi on 10/01/2024 was at time 02:05 am but, it got delayed to 03:30am because of the delay I missed my connecting flight No-I5 743 from Delhi To Jaipur at 05:00 am departure and landing was supposed to be at 5:55 am, in spite of asking repeatedly from the staff of air India express they told us that you will be able to catch the connecting flight but, i was not able to do that, when I reached Delhi airport they told us the flight took off and did not let us board, they offered me the flight( No-IX-2789) at that was going to depart at 11:00am from Delhi to Jaipur (i.e that flight also got delayed to 1:30pm) This delay and and the inter-department miscommunication caused me to weight at an unknown city airport for 8 to 10 hours and the meetings and the office day were all missed i paid for flight for my comfort. .

Hi in your airline not allowed power bank . Ok but you provied a usb port on every seat many passenger are a trubble in this . Other airline are proviedd a a charging port . This this major problm in your airline ix191 ATQ to DXB .. you know every person are stay a long time on airport but without chrging very difficult for ladis . Pls take action of this issu this very serious . I hope you understand this problm

Hello
Anyone replay this email?
I need to know the status of my refund
I pay 2 transaction form my bank account.
PNR YBH8JE 51604.00
PNR S8E7PN 54220.00
Payment does not reach in my account..
ITS MORE THAN 2 MOTHS WAITING. NO REPLAY EMAIL – NO PHONE ANSWRING.
PLEASE ADVICE HOW CAN GET MY REFUND –

I had a very disappointing experience on my DXB to TRZ flight on 4th October with my family. We were traveling to Trichy through Air India Express. My PNR numbers are 1. DXB to TRZ - Q1TMMS (for my wife and 2 children) and 2. DXB to TRZ- OTP5RB (for myself). I ordered 2 veg biryanis and 2 veg noodles, and I also requested water bottles. However, they refused to provide them, leaving us without water for 5 minutes. It was especially concerning for my children, as they needed water to eat. Additionally, they provided a normal spoon for the veg noodles, which was not convenient. I asked for a fork spoon, but they claimed they didn't have any and said they would check. This is not a complimentary meal, as I paid 1100 Rs for it, yet there was no satisfactory response. I don't know the name of the incharge person, but he spoke Tamil fluently. This service was very disappointing.

Name: Palrubanisacraj Enock DEVASAHAYAM

Local Contact Number: +[protected] Dubai

Ticket cancel without information

Dear sir,

I had booked 1 ticket on air India express through your Company website.

(Air India Express), on 06/10/23. I received ticket copy and deduct the ticket fare from my account.

when I go to get my boarding pass that time they will infirm me your ticket is cancel. then I visit air India express office in Dubai (terminal-2) they said your payment card is decline this is the reason of your ticket is cancel. Then they advised me for complaint a register. If my ticket is on hold or cancel you need to infirm me earliest. But your side I am not receive any email or call.

kindly refund my ticket fare at the earliest. For your kind information and consideration please.

Ticket booked details are below mentioned for your reference.

Date - 06/10/23

Time - 16:47 hrs.

Ticker PNR Number - D3MIFJ

Passenger Name - MOHAMEDNAVASSARIF

Date of Travelling - 07/10/23

Time - 20:45

Desired outcome: Please Refund my Ticket price at the earliest .

Dear sir,

I had booked 1 ticket on air India express through your Company website.

(Air Indias Express), on 06/10/23. but i didn't received ticket copy not yet and deduct the ticket fare from my account.

May due to your website error now it showing my ticket cancelled and refund process ongoing. today i visited one of the air India office in Deira and they advised me for complaint a register.

kindly refund my ticket fare at the earliest. For your kind information and consideration please.

Ticket booked details are below mentioned for your reference.

Date - 06/10/23

Time - 17:20 hrs.

Ticker PNR Number - CYWUQR

Passenger Name - Nithin Cholayil

Date of Travelling - 26/10/23

Time - 23:40

This is imform u thst when I booked flight time given to me was of 12.50 am on 6.10.23
But after 2 days got msg that flight got reshudeled to 4.40 am
When I reached airport with family at sharjah airport got imformation that flight is further delayed by 2 Hrs
After 2 Hrs also flight not available
And the crew which is available at airport of air India saying to public that we never asked u book this company flight
What a company and what a crew
I want my full refund with compensation

I lost my luggage. I didn't receive my luggage from the dammam airport. My all the valuables are inside the bag. I waited until 3-4 hours their for my baggage. But no response. I airline services are of low cost. No responsibility is taken for baggage loose.

I want my luggage as soon as possible.

Date -19th september 2023

Flight - IX481

TAG NUMBER-IX716884

PNR - A6QKGN

NAME-NITHYA MOHAN

Kochi - DAMMAM

Flying from Mangalore to Abu Dhabi for the first time on Air India Express.

I paid extra for the Row 1 seats (2 seats) as I needed the extra leg room. To my horror, as soon as the flight took off, there were 3 roaches that made an appearance on the aircraft wall in front of me (I took a video of 1 of the roaches as well).

Upon informing the air hostess, all she did was bring in the cabin spray and spray it on the roaches (instead of killing them). I had to kill one of the roaches myself and my daughter hit another one with her slipper as she was sitting on the window seat.

When I raised a complaint on the website - all I got was "sorry to hear about your unpleasant experience". Absolute rubbish answer instead of apologizing.

Never flying the airline again.

Pnr PV71WY ( date of journey 19 August 2023) , I canceled the flight on 11 August 2023 , refund processed on 21 August, but amount not refunded to the source account, Upon many complaints or chat with Tia, received mail from customer support to provide india bank details. Submitted the same for several times, no use.Every time when we spoke to customer care we are getting the mail to give india bank details and submitting the same. No refund yet

Very bad services on baggage allowance. They should mention the baggage allowance in the tickets. They even make phone calls to confirm booking, whatsapp messages for the same. But why not available about the baggage allowance. I have made extra payment and I need refund for the extra charges which I paid since it wasn’t mentioned in the tickets. I booked the tickets for my father for Air India Express via Agoda DXB to CNR IX 746 PNR L3TYMZ on 7th September 2023, we weren’t known that allowed baggage is 20 and paid extra for 10 kg. I have paid (AED 651) double the ticket for which two people can fly which is completely unacceptable since it wasn’t mention to us before. I need an action for this complaint and require refund at any cost. Stop fooling the customers with the incomplete details and we end up with heavy loss for which agoda and air india express is solely responsible