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1. I traveled from Delhi to Bengaluru by flight IX1592 on 25th January 2024, PNR-P2B57P, Seat no 29E.(Boarding pass attached with this email)
2. I received my Suitcase in broken condition on arrival at Bangalore T2 terminal. (Photos of the breakage attached)
3. I reported this at the Baggage section of Air India Express and raised a report after physical verification of the damage (Property Irregularity report attached).
4. I have followed all protocols and formalities deemed necessary for claiming compensation.
5. However, the Airline is offering only Rs 2500/- as compensation for my damaged suitcase which is NOT ACCEPTABLE, since the suitcase is IRREPAIRABLE and unusable. I cannot buy a new suitcase with this compensation amount of Rs 2500/-.
6. My requirement is that my suitcase be REPLACED with the same size and quality of suitcase. The broken suitcase may be collected from my possession and retained by the Airlines.
7. I want to approach the Consumer Forum and have requested the Airline to send a legible copy of the PIR on three different dates, but legible copy of PIR has not been sent till date.
Mobile - [protected]
Claimed loss: Cost of the suitcase + Legal expenses + cost of harassment to consumer by offering very low compensation and withholding access to legal document (PIR)
Desired outcome: Replacement of suitcase broken in transit with a suitcase of the same size, quality and color delivered to me at my residential address.
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