Air India Express
Reviews and Complaints

I am go to Dubai on 15th April 2019 from Lucknow fligh no ix0193 after deported me by Dubai, I come back Lucknow on 17th April 2019 flight no ix0194 but my bag not coming air India express staff asked me in Dubai your bag delivery next day bat today 22th April 2019 my bag not coming my all documents in bag how to work your management asked me how many days after coming my bag

I was travelling from Dubai to Pune with 5 other family members including two children. The flight interiors were in shambles. We all were in a state of shock on entering the flight. The kids started to cry as they felt very unsafe to fly in a flight where the windows were taped with a tape, seats broken, pathetic toilets. We could actually feel the springs on the seats.It was totally unsafe. I don't think it's fair on customers who are charged a lot of money for flight tickets only to put them to discomfort.

I have done a air ticket cancellation on 16th Dec, and have not received my amount yet in my account. This is so unacceptable service you are providing and only for this reason I will not choose this airline next time.My PNR ref No : VABICY. I called the Air India today and got to know the transaction has been processed and it will take another 2 more days to hit my account. I have not received the amount still after 1 month. This has been so frustrating for us as a customer with the kind of such a poor customer service. I will take up to the next level of action if i am not receiving the amount in 2-3 days of time.

Hi,
Myself Dr Ranjit Pillai, I had very hard bad experience with your gate staff on my travel 17th October 2018 in the gate of flight IX 540 flight towards trivandrum ( 10pm). They are unnecessarily checking the hand baggage again on the gate and emptying many of my fellow passengers duty free purchased stuffs and I saw one the gate executives is tactically getting those things by threatening and manipulating the passengers saying heavy charges etc. I questioned this and I tried to pictures the gate gul who steals the stuff. Then it was a nightmare for me and I am kicked out. I made a complaint on Dubai police and left in another flight. I would like to make this as a strong complaint against the gate members at this time. I can remember those two persons face.
Requesting further procedures for my complaint
Thanks
Ranjit Pillai

Dear Air India Express,

Unfortunately I have booked My mother's ticket with you
E ticket No. RCEROK from Pune to Dubai for 6.09.18

Because of her old age and Knee pain I have booked wheel chair by personally going in your Deira office and paying Aed. 200,
( this was another disaster, No body in your office answers phone, which is mentioned on web site and it took 2 hours for me to search address, which is wrong on web site),

On the travelling day, Flight has been rescheduled by 10 hours, which has not been informed to us by message or email which is completely unprofessional,

And on top of it, NOBODY HAS ATTEND HER WITH WHEEL CHAIR AT DUBAI AIRPORT. AND NO AIR HOSTESS ANSWERED HER PROPERLY ABOUT IT...

so the mistake of booking ticket with you will be avoided in future, and you cannot heal the mental stress, our family has gone through, but can return the fees AED 200 paid to you

I am following up with your office from last 2 weeks, but nobody is replying properly for on this, [protected]@airindiaexpress.in this is the mail address I am following
please resolve this issue and return my money back,

My name is Jeyanthi Mala and I accidentally booked a ticket from Singapore to Chennai (Booking Ref: RKLLRS) yesterday (26/8/2018 at approximately 8.00 am) when my final destination was Trichy. I realized my mistake a few minutes after the transaction was completed. I contacted the customer service hotline and was informed that there will be a penalty fee of SGD90.00 which I thought was unfair since it was a mistake. So request the matter to be escalated to a person who could make a decision and was informed that there were no such person. I should contact the office the following day should I wasn't to speak to an officer.

When I contacted the customer support on 27/8/2018, my call was handled by Srinath. He kept telling me that it is the penalty policy but was not able to clarify the reasoning for the policy. The travel date is 7/9/2018 and I realized my mistake and yet the penalty was not being able to be waived off. He informed me at first that I was to pay SGD90.00 and later, when the cancellation was authorized by me, he informs that another SGD 18 (hidden charge) will be charged. I am rather disappointed that Air India Express' senior staff member is unable to provide full and complete information before a transaction takes place.

During our discussion, he also threatened that if I do not cancel today, I will have to bear the total cost of the ticket. Is this how Air India Express handles its customers. This is poor form.

I am truly disappointer that I have to pay the penalty fee, the web service fee and most all having to deal with an employee who did not have the authority to deal with my concern.

Hi,

I had booked a ticket OVJFUM in Air India express from Sharjah to Trivandrum and Unfortunately I supposed to cancel the ticket and I done it. I got an message as cancellation fee is nearly 375 AED which is nearly 50% of my ticket fare. This is really unfair.

As per your policy the cancellation charge is, fixed penalty of INR 2200/- or its equivalent in local currency + Transaction/Convenience Fee - If the cancellation is made 7 Days or more prior to the scheduled departure of flight.

I have cancelled it before 40 days, so the penalty fee should be around 120 AED per booking (2200 INR). Then how come it's more than 350 AED? I never saw any other airlines charge nearly 50% of fare for cancellation even its not a offer ticket, or cancelled during 24 hours of journey.

Past 1 week i was struggling to get a solution from your customer support (i emailed to [protected]@airindiaexpress.in) but they still sending me an automated emails rather than listening my issue and solve this. I was also asking them to call my number to solve this matter instantly but no one responded so far. I was feeling like speak with a machine/robot every time i emailed them.

As a NRI, i felt ashamed of your airlines service which is managed by a Indian government itself.

I really wanted you to give me a solution urgently or this could be my and my families last journey in Air India express.

Thanks.

Dear Sir
on behalf of my wife anju sharma ( PNR # URFCWL) travelling from DXB to ATQ with IX192 on 5/08/2018 along with my 3 year kid, who are forced to suffer in dubai airport for more than 7 hours as on the time of departure they were notified that flight IX192 is delay by 07 hours 10 minutes.
no prior information given on your webpage, email or sms to travelers, we need explanation and claim for compensation for this unnecessary hassle and troubles due to lack of customer service of Air India express.
your prompt action and reply will be highly appreciated,
you may contact us on
[protected]@gmail.com or [protected]

This is regarding the flight from Delhi to abu dhabi flight no : IX-115 dated 12-feb-2018, 20:50 from Delhi.

I was late to board the flight by just 5-minutes that is 15-minis before departure due to some personal issues.
But the stuff over the gate while boarding was so rude with me that I cant expect anyone else in my life such, The person one of them was about to unload my baggage and asking me to walk back and book next flight whatever.

I am just in waiting for response.

I was travelling from Madurai to Singapore with my Wife and three kids(Twin infants and toddler). The crew was just watching us, they dont even offered basic help. Me and my wife were struggling to keep the hand luggage inside the cabin. One of the crew member just came and opened the cabin and said"Sir you can keep the luggage here" and left. Luckily one of the passenger after watching all this helped us to keep our luggage inside the cabin. Such a worst experience with Air india express. I dont understand why they have such a helpless and inhumane crew members. After reaching Singapore as well while getting down we really struggled a lot without any help. There crew is good for nothing.

Dear Sir,

I would like to bring to your kind attention the following incident:

My Mother, mrs.Mumtaz Basha, a senior citizen, Aged 80, who had booked her flight on 06 Feb 2016 as following:

Air India Express Flt.No…… Trz- Dxb Departing 1 am

Fly Dubai Flt.No. Dxb – Mct Departing 07.50 am

She had the following documents:

1) Flight Tickets for both sectors
2) Copy of Valid visa ( Family Joining visa for two years (2 ))
3) My Passport copy
4) My credit card copy along with authorization letter

She came to Trichy airport around 9.30 pm and showed the documents in order to obtain boarding pass.

The Air India express staff denied her a boarding pass and also said that her she cannot travel because of the following reasons:

1) She is 80 years old.
2) She is traveling alone.
3) She does not have a return ticket.
4) She does not have a visa for UAE.
5) There is problem between Air India express and Flydubai and there could be INR.100, 000/- fine for Air india Express if she is allowed to travel.

She trained to explain him the best that I will be meeting her in Dubai Airport and take her along to Muscat.

The staff was rude and told her to leave the airport immediately. Another staff joined him and even pushed and manhandled my aged mother out of the airport and told her to go back home.

My aged mother, 80 years of age, was sent out of the airport and standing alone outside airport at 12 am Midnight of 06 Feb 2016 Saturday .

I was I dubai to meet her in the dubai airport and take her to Muscat along with me. When I called her whether everything was ok, I was devastated to know the situation and spoke to one staff, tried to convince him with facts, but he told me that she cannot travel and she has to go back home.

After failing to convince him, I called my friend rush to the airport and check the well being of my mother. He went to the airport immediately and saw that my aged mother was made to stand outside the airport in the cold night .

He tried to speak to the staff and I was also connected by phone and I also spoke to the staff, but he was not willing to listen and refused to take her inside the airport.
After so much of tension and torture, my friend had to take my mother home around 2 am.

After this manhandling incident and denial of entry and travel, my mother’s health became worse because of this trauma and still under shock.

We are praying for her recovery and good health in these tough times.

I would like to ask the following questions to the Air India Express Staff :

1) Where in the law says that a 80 year old person cannot travel alone?
2) Where in the law says that the transit passenger should have a visa in the transit country ?
3) Where in the law says that the passenger who is travelling on a family joining residence visa for 2 years should have a return ticket?
4) Where in the law says that a passenger should suffer if there are issues between two airlines?

Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and co-operate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.

PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You

very dissapointed with the service and the rude behaviour of the staff at the Raja sansi airport in Amritsar, Punjab India about the air India express airlines..my mother and father were travelling from amritsar to Dubai and they were treated very bad at the airport because of excess weight and they had to travel all the way again 2 hours back to the city they went from..Very Disgusted! please get back to me regarding this on my email asap..

While check-ing in at the Air India Express check-ing counter at Terminal 2, Row 3 on Feb 10, 2012 I forgot a small polythene pack containing some important docs and a toy. However at the time of final security check-in before boarding I remembered the same and asked the airport staff to contact the airline official at the counter to keep it safely so that I can pick it up from their office on my return to Singapore. When I returned and went to their office later they could not find the baggage and also did not have any clue as to who was at the duty that day and where could the package be. On inquiring again and again on phone no progress has been made. It is quite strange that the concerned staff is not at all bothered to put some effort to locate it.

On Behalf of people of Cochin & working in Abu Dhabi.

We are nearly 24 people working in Abu Dhabi on 1month work /1 month leave rotation cycle. We use to travel 6 times a year. We used to book Air India Express since it is our national carried. Now I find most of us are boycotting Air India Express. There are many reasons for it, such as cancellation of flight, Clubbing, strike of pilots, pilot errors, Condition of flight, far hike etc…. One good example is the price of a ticket from Auh to Cok form Jan 2nd to 6th 2012. Air India Express is DHs. 850/- .Comparing to other flights it is 660/, 670/700 740.Dont know why. So we are forced to book for other flights. This is a common practice to most of destination I India. People are neglecting Air India Express.

I humbly request the authorities to review this matter seriously and see the prices are standardized and all related mentioned issues are reviewed and action taken,

Expecting a favorable response,

With Regards,

I had booked two return tickets - Mumbai - Kochi sector for the month of october 2008. However a few weeks later I received an email stating tickets were canceled and amount refunded due to 'flight being canceled cos of operational reasons'. On checking the airindiaexpress website & confirming with the call center, it now states that the flight is 'operational' and tickets are open to sale for Oct 2008. This has highly inconvenienced me as I had to spend double the amount and book tickets on another airline. Also, extremely rude & totally unprofessional service doted out by the call center employee and manager (Sushma Asawale & Rupali). Pls remember that the customer is what makes your business 'operational'.

With a mountain of hopes to all the indians, Air india Express, said to be a budget airline, launched ! They announced inaugural fares very much attractive ! All indians in UAE felt that though they are not offering any inflight services free of cost, at the same time, they are not charging anything for that !

Soon after this, they started showing their real color ! their rates are par with other IATA carrier some time more than that ! Just because of budget carrier, no in flight service, at the same time cost of ticket is more than IATA Carrier.

All nationals who love india should boycot AIR INDIA EXPRESS.