FlyDubai
Reviews and Complaints

Subject: Complaint Regarding Recent Flight Experience

Dear Fly Dubai Airways Customer Service,

I am writing to express my deep dissatisfaction with my recent flight experience on FZ897 from Dubai to Madinah on 30 August 2023. I encountered multiple issues that significantly impacted my journey and those of my fellow passengers.

To begin with, the flight was delayed by 30 minutes, causing inconvenience and disruption to our travel plans. Moreover, the air conditioning on the flight was not functioning for a duration of 1 hour, which was particularly distressing for passengers traveling with young children and infants. This uncomfortable environment added unnecessary stress to what should have been a comfortable flight.

Furthermore, I must address the subpar landing that took place. The landing was far from smooth, causing a number of passengers, including children, to experience motion sickness and nausea. The landing was so turbulent that a majority of the passengers ended up vomiting, resulting in a distressing situation for everyone on board.

Additionally, the prolonged wait for the bus from the gate to the flight further exacerbated the situation. Passengers were left waiting in the hot weather for an extended period of time while the bus was prepared, causing considerable discomfort and unease.

I understand that unforeseen circumstances can arise during travel, but the combination of these issues has left me deeply disappointed with the quality of service provided by Fly Dubai Airways. As a loyal customer, I had expected a more pleasant and comfortable journey.

I kindly request that you thoroughly investigate the events of this flight and take appropriate measures to prevent such occurrences in the future. I believe it is crucial to address these concerns to maintain the reputation and satisfaction of your passengers.

I look forward to your prompt response and a resolution to these issues.

Sincerely,

Muhammed shafi

AIRLINE REFERENCE - OQU15U

I had been flying from Dubai to Egypt on the trip of FZ175 on 4th march 2024 at 19:10,

After reaching Egypt, I found my luggage is broken. This is the second time happen to me during FLYDUBAI airlines to break my luggage bag.

Pls review the refund amount of the bag.

My email address : b. [protected]@yahoo.com

Under the name of Basma Ahmed.

The ticket and photo of the broken bag is attached.

Kindly look at my problem (my self mohammad shahid flight - flydubai fz-872 travel class - economy gassim (elq) to dubai (dxb) then dubai (dxb) to lucknow (lko)' I just recieved my luggage in broken or in a damage condition tottaly dissapointed from flydubai.

Here I attached my some information / boarding pass/ flight ticket copy/ and baggage information.

Requesting to you for my broken luggage compensation (brand name of my trolly luggage-the new travel - saudi arabia

Name - mohhamad shahid

Mobile no - [protected],[protected]

Gmail-:[protected]@gmail.com

Adress-govind nagar colony, bhanpuri khajuria, lakhimpur kheri-262904

I arrived via Fly Dubai from Dubai to Riyadh and I noticed when I arrived that my bag was clearly opened and my stuff moved around (side compartment open, make up bag open, etc.) Unfortunately, my jewelry box is also opened, and my gold and diamond earrings are nowhere to be found and they are clearly taken from the bag.

This is an extremely unacceptable incident to occur, and I am extremely shocked from Flydubai.

Good day,yesterday october 2,2023 I missed my flight as I came in the airport check in area 40 minutes before my departure time,but they did not give me a chance to enter,they told me that the gate was already closed,but as far as I remember they always give a final call 15 minutes before the departure time,so why they ignored me and I ended up rebooking my ticket which cost me another 1,600AED.

Hi Team,

I have booked a flight ticket from Chennai to Kraków in Fly Dubai Airways.

Travel date: 02/09/2023: 4.50 am

My ticket got confirmation.

Today, I am ready to enter into flight and I got a call from Fly Dubai person and said that your ticket got cancelled due to overbooking.

I am really disappointed with you because everyone has to plan for the trip. Last minute, they conveyed the information to me about the overbooking. It is absolutely wrong with your side.

Please find the attachment of the proof of the ticket.

A 7 hour flight and they tell me the in flight entertainment does not work. Terrible.

The food that came was absolutely inedible, even the flight attendant refused to eat it.

No charging ports for devices and no in flight entertainment along with tiny seats and a full flight made for the worst 7 hours of my life.

These aircraft should not be used for long flights. Shame on you FlyDubai, shame.

The flights were so expensive I want a refund.

To whom it may concern,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent flight experience with Flydubai, specifically flight FZ044 on August 17, 2023, from Muscat to Dubai. As a frequent Flydubai customer who has always found your airline comfortable and affordable, I feel compelled to bring to your attention the unfortunate incidents that transpired during this particular journey.

I had booked my ticket with Flydubai for this flight with a 30 KG checked baggage allowance and a 7 KG carry-on allowance. However, on this occasion, I was only traveling with my small carry-on bag and my laptop, as my purpose of travel was solely for a business meeting. To my surprise, upon reaching the gate for boarding, my carry-on bag, along with the laptop, was weighed and it showed a total weight of 9 KG, resulting in a 2 KG excess.

The airline staff at the gate informed me that I had two options: to pay OMR 26 for the excess weight or to be denied boarding. I find this approach unreasonable and contrary to the practices followed by most airlines, where passengers are allowed to bring their small carry-on luggage and personal items such as laptops without incurring additional charges.

Furthermore, I feel compelled to report an incident involving one of your staff members named Reem. Throughout my interaction with her, she displayed a lack of professionalism and courtesy. While I was discussing the situation with the station manager, who was attempting to find a solution in a courteous manner, Reem was overheard whispering to her colleague and making unprofessional facial expressions. Her communication with me was also disrespectful and impolite. This behavior continued even when I had paid the additional fee and was boarding the aircraft, as she engaged in inappropriate laughter and arrogant conversations with her colleague. As someone who values quality service, I must emphasize that such behavior is not acceptable, especially in the hospitality sector.

In light of these incidents, I kindly request the reimbursement of the additional fee I was forced to pay due to the excessive carry-on weight charge. If this matter is not resolved satisfactorily, I may be compelled to escalate the issue further, including seeking legal assistance if necessary. I have attached all relevant supporting documents to this email.

I am hopeful that Flydubai takes this feedback seriously and addresses the concerns raised in a timely manner. I believe that by rectifying this situation, you can maintain the high standard of service that I and many other passengers have come to associate with your airline. I look forward to your prompt response and a resolution to this matter.

Thank you for your attention.

Sincerely yours,

Today 18th august I was suppose to fly with FlyDubai from Dubai to Naples at 7.40am

However when I got to the check in point at 4.40am one of the Emirates employee informed my that the flight is overbooked.

It took almost 1H to finally speak with one of the supervisor of FlyDubai.

I told her that I really need to take this flight because I had to attend an important medical appointment with my father.

No empathy was showed from the employee. Anyway, she told me that I could flight to Catania or Ibiza. Super far away from Naples! When I asked if the was something to Rome, she said I could go to Rome.

How crazy is that I had to tell her which one is the closest option ?

I missed an important flight and I also have to think for the solution myself ?

She booked for me an emirates flight at 9.25am

One I get to the gate e I want stopped by the hostess at the check in because the was an issue with my ticket, apparently she was supposte to issue a receipt of the ticket, never got one.

Therefore I had to wait 10more minutes there, I was completely exhausted. What a nightmare?!

I would like to receive a phone call from someone in this company that actually CARE about they costumers!

Thank you

My flight was cancelled without reason, with the only alternative flight being a 19 hour layover in Dubai. My original layover was 2 hours. When dealing with FlyDubai customer service, I was told multiple conflicting things - including how much my refund voucher would be, and dealt with incredibly rude customer service who could barely speak English. FlyDubai refused to offer me even the slightest compensation for their mistake, when all I requested was at least a lounge or hotel in the airport if I'm going to have to wait overnight. When I tried to rebook flights to a better time, the local FlyDubai office was incredibly rude and refused to help me.

Hello.

My name is Vitaly Fedorov.

31.07 I had very big problems with my two flights with transit in Dubai.

My booking name was - PAMUZN, my flights numbers were:

1. EK2419 (FZ1462) from Bishek, Kyrgyzstan to Dubai at 05.05 at 31.07 by Fly Dubai.

2. EK396 from Dubai to Phuket, Thailand at 10.25 at 31.07 by Emirates.

I bought tickets in advance at Emirates website and my connection in Dubai was only 2 hours, that was very comfortable for me (that’s why I chose these flights by Emirates).

The problem is that 31.07 in the morning I came to the airport at Bishkek at found out that my first flight was cancelled. I didn’t have any notification on my email or my phone. I just received one message from Fly Dubai about VAT-free shopping and nothing more.

I called at Fly Dubai but didn’t got any answer.

So I had to contact Emirates by myself and ask to rebook all my flights.

They rebooked my flights, and my new flights numbers were:

1. EK2378 (FZ1696) from Bishkek, Kyrgyzstan to Dubai at 14.50 at 31.07 by Fly Dubai.

2. EK378 from Dubai to Phuket, Thailand at 02.30 at 01.08 by Emirates.

So I had to take a taxi and come back to hotel because instead of 05.50 my new flight was scheduled at 14.50.

After 9 hours of waiting in Bishkek I come back to the airport and flew to Dubai.

In Dubai instead of 2 hours connection I had 10 hours connection. I come to Fly Dubai information and to Emirates information, but they all refused to provide me at least lounge access for such a long connection which happened not because of me, but because of them. So I had to pay for lounge access by myself at least to have a small rest between the flights.

Also, because all my flights changed, I arrived at Phuket later than it was planned, so I failed a lot of my business meetings and lost my job and money.

I paid my own money for my comfort, high service and punctuality, but not for 10 hours delay and 10 hours connection in Dubai instead of 2 hours.

That’s why I ask for full money refund for these two flights.

I pinned all the supporting documents and my receipt to this letter.

Bad experience with flydubai
DXB TO NAPLES
FZ1681
SEAT NO 06B
I am flying with different airline from 1997.
This is first time bad experience with flydubai.
Crew member Mr. maged serving lunch and asked me for my boarding pass.
He checked and said ok. there is no lunch.
He served food other passengers and ignored me.

After short time I saw three crew members in cabin. I asked lady about lunch. She was so polite she asked me sorry and serv me lunch. She said may b mr. Maged forget.
Mr. Maged is so rude when I asked him about what he check from boarding pass. He was so rude his behaviors totally unprofessional.
I want to say flydubai team check one more time before hiring a person. Because you have good service overall but one unprofessional man like mr creat bad perception for you.

I booked a flight from IAD to Karachi Pakistan through Emirates for a business trip. Flight from Dubai to Karachi on FlyDubai was terrible. We sat on the tarmac for an extra 30 minutes with no air conditioning (forget the fact that the plane was extremely old). In addition, they didn't turn on the air conditioning about an hour into the flight on and then turned it off again as soon as the airplane landed (without passengers getting deplaned). I will do my best to avoid Emirates.

Date travel: Monday July 10, 2023

Flight: FZ 335

A short while ago, I made a booking on flydubai airline to fly to Istanbul, Turkey with an Economy Value ticket. However, due to a change in my schedule, I needed to modify the dates for my travel. During the process of making these changes online on flydubai app, I was presented with the options to re-book my ticket as either

Economy Value or Economy Lite. After considering both options, I chose the Economy Lite category, primarily because it was a more economical choice for me. However, at no point during this process was I presented with the specific Terms and Conditions associated

with the Economy Lite fare category, particularly the conditions stipulating that the ticket cannot be modified or cancelled once booked. Instead, the Terms and Conditions provided to me during this process were consistent with those of the Economy Value ticket I had initially booked. Now, I find myself in a difficult position where I need to modify this Economy Lite ticket, but I am unable to do so due to the constraints of the fare category that I was not made aware of during the booking change process. I have also noticed that the terms and conditions for my ticket still show the details consistent with an Economy Value fare, further adding to my confusion and difficulty in this situation. I understand that airline policies must be adhered to, but in this case, it appears there may have been a lack of clear communication or a potential oversight on the platform regarding the differences between fare categories. I kindly ask for your assistance in resolving this matter, whether that involves the ability to modify my existing ticket or receiving some form of compensation due to this unfortunate misunderstanding. I am willing to provide any additional information or clarification that might help expedite the resolution of this situation.

30 May 2023,17:25, DXB to KWI (Flight FZ 063)

The flight has less than 20 passengers. For some reason, they did not spread out the passengers. There were a lot of an empty seat. Before the flight took off, one of the passengers asked the cabin crew if he could relocate his seat. The cabin crew stated but he had to asked permission from the captain. Cabin crew came back, and he told the passenger that he could, and the passenger moved to different seat. I was on the window (7A) and I asked the same cabin crew if I could move to the seat in front of me, and he said yes. I moved to seat 6A and the man in 6C move to 6F as well. A minute later, another cabin crew came by and he said that we couldn't move to those seats because those are paid seat, however, we could move as soon as we are up in the air when the captain turn off the seatbelt sign. When we were up in the air and right after the seatbelt lights off, the man in seat 7C and I moved to 7A. A minute later, the female cabin crew came by, and she told us that we couldn't because it is a safety reason (center of gravity on the aircraft). When she came and talk to us, she was upset and rude. In regard to the COG of the aircraft, I don't think that this matter because I am on 75 kg and the other person moved as well. I am a retired US military, and I am a certified air load planner. She lied to me and also feel humiliated and shamed due to her unprofessional behavior. In addition to, the rest of the cabin crew need to be more consistent with whatever reason why a passenger could move when the aircraft less 15 percent full.

Hello,

I have booked a round trip flight from turkey to Hyderabad back in 2021.

The flight was first rescheduled due to COVID and then entirely cancelled.

The refund was processed into voucher instead of original payment method as requested. I have sent multiple emails to issue the refund to original payment method, but customer service was unsupportive

The voucher was issued with 1 yr validity and i wasnt in condition to travel past year. I requested extension of expiry date and now they say that's not possible as well forcing people not well to travel..

Multiple email don't fetch any results.