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On 20/10/23 my wife travelled from Calicut to Bahrain by your flight#IX473. She faced very bad experience from your boarding pass staff (a lady). My wife was allowed 2 bags (30Kg.) which wrapped from the Airport and weighed there showed only 30Kg. When it took to the counter the lady there said slightly more than 30Kg. and therefore either to pay extra money or remove some excess items. So my wife returned to the wrapping centre, opened the luggage and threw some vegetables, repacked and wrapped again. The person there reassured my wife , it was only 30Kg. then what was the problem there? Since it was a morning flight she woke up very early in the morning without having proper sleep and made the packing herself (there was nobody in the house), not even took the breakfast, hired a taxi from Nilambur to Airport (about 65Km). She is having health problem and taking medication. She was so frustrated and in the verge of cry. She was boarded the plane just 20 minutes before the departure time, the flight delayed a few minutes due to the unethical behavior of your staff. You can imagine and understand this kind of situation, a lady alone travelling. May be a 100 or 200 gram more in your balance there than she weighed in the local balance at home. The person at the wrapping section said only 30kg. My wife said, in other counter they allowed excess 1-2Kg. So this kind of harassment is no more acceptable to us. If you want people like us to travel again with your airline, you have to address this issue by advising/teaching and modernizing your ground staff. Finally she travelled with 29.5Kg., less 0.5Kg. than the allowed. Thank you.
