Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Air India Express Mistreatment of passenger from boarding pass staff
Air India Express

Air India Express review: Mistreatment of passenger from boarding pass staff

V
Author of the review
9:59 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 20/10/23 my wife travelled from Calicut to Bahrain by your flight#IX473. She faced very bad experience from your boarding pass staff (a lady). My wife was allowed 2 bags (30Kg.) which wrapped from the Airport and weighed there showed only 30Kg. When it took to the counter the lady there said slightly more than 30Kg. and therefore either to pay extra money or remove some excess items. So my wife returned to the wrapping centre, opened the luggage and threw some vegetables, repacked and wrapped again. The person there reassured my wife , it was only 30Kg. then what was the problem there? Since it was a morning flight she woke up very early in the morning without having proper sleep and made the packing herself (there was nobody in the house), not even took the breakfast, hired a taxi from Nilambur to Airport (about 65Km). She is having health problem and taking medication. She was so frustrated and in the verge of cry. She was boarded the plane just 20 minutes before the departure time, the flight delayed a few minutes due to the unethical behavior of your staff. You can imagine and understand this kind of situation, a lady alone travelling. May be a 100 or 200 gram more in your balance there than she weighed in the local balance at home. The person at the wrapping section said only 30kg. My wife said, in other counter they allowed excess 1-2Kg. So this kind of harassment is no more acceptable to us. If you want people like us to travel again with your airline, you have to address this issue by advising/teaching and modernizing your ground staff. Finally she travelled with 29.5Kg., less 0.5Kg. than the allowed. Thank you.

More
Send message
Copy link
Report
0 comments
Add a comment

More Air India Express reviews & complaints

Air India Express - cancellation of flight 7
Air India Express - irregular ticket prices 26
Air India Express - very worst and bad service from air india express airlines 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air India Express - rude behaviour 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air India Express - poor performance 1
Air India Express - un-notified delay of 7 hours
Air India Express - airline delay
Air India Express - My baggage lock was found broken and some items were missing from baggage
Air India Express - Amount Charged For Additional Baggage
Air India Express - Urgent complaint regarding miscommunication and cancellation of flight - request for compensation
View all Air India Express reviews and complaints

  1. Air India Express Contacts

  2. Air India Express phone numbers
    +91 444 001 3001
    +91 444 001 3001
    Click up if you have successfully reached Air India Express by calling +91 444 001 3001 phone number 25 25 users reported that they have successfully reached Air India Express by calling +91 444 001 3001 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 444 001 3001 phone number 76 76 users reported that they have UNsuccessfully reached Air India Express by calling +91 444 001 3001 phone number
    Customer Service
    +91 442 430 1930
    +91 442 430 1930
    Click up if you have successfully reached Air India Express by calling +91 442 430 1930 phone number 4 4 users reported that they have successfully reached Air India Express by calling +91 442 430 1930 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 442 430 1930 phone number 33 33 users reported that they have UNsuccessfully reached Air India Express by calling +91 442 430 1930 phone number
    Customer Service
    +971 37 664 789
    +971 37 664 789
    Click up if you have successfully reached Air India Express by calling +971 37 664 789 phone number 2 2 users reported that they have successfully reached Air India Express by calling +971 37 664 789 phone number Click down if you have unsuccessfully reached Air India Express by calling +971 37 664 789 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +971 37 664 789 phone number
    100%
    Confidence score
    Al-Ain, UAE
    +91 183 250 0080
    +91 183 250 0080
    Click up if you have successfully reached Air India Express by calling +91 183 250 0080 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 183 250 0080 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 183 250 0080 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 183 250 0080 phone number
    100%
    Confidence score
    Amritsar, India
    +971 26 313 789
    +971 26 313 789
    Click up if you have successfully reached Air India Express by calling +971 26 313 789 phone number 3 3 users reported that they have successfully reached Air India Express by calling +971 26 313 789 phone number Click down if you have unsuccessfully reached Air India Express by calling +971 26 313 789 phone number 5 5 users reported that they have UNsuccessfully reached Air India Express by calling +971 26 313 789 phone number
    Abu Dhabi, UAE
    +973 17 220 787
    +973 17 220 787
    Click up if you have successfully reached Air India Express by calling +973 17 220 787 phone number 2 2 users reported that they have successfully reached Air India Express by calling +973 17 220 787 phone number Click down if you have unsuccessfully reached Air India Express by calling +973 17 220 787 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +973 17 220 787 phone number
    100%
    Confidence score
    Bahrain
    +91 172 262 4942
    +91 172 262 4942
    Click up if you have successfully reached Air India Express by calling +91 172 262 4942 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 172 262 4942 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 172 262 4942 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 172 262 4942 phone number
    100%
    Confidence score
    Chandigarh, India
    +91 442 345 3366
    +91 442 345 3366
    Click up if you have successfully reached Air India Express by calling +91 442 345 3366 phone number 5 5 users reported that they have successfully reached Air India Express by calling +91 442 345 3366 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 442 345 3366 phone number 2 2 users reported that they have UNsuccessfully reached Air India Express by calling +91 442 345 3366 phone number
    43%
    Confidence score
    Chennai, India
    +966 138 823 480
    +966 138 823 480
    Click up if you have successfully reached Air India Express by calling +966 138 823 480 phone number 1 1 users reported that they have successfully reached Air India Express by calling +966 138 823 480 phone number Click down if you have unsuccessfully reached Air India Express by calling +966 138 823 480 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +966 138 823 480 phone number
    100%
    Confidence score
    Dammam, Saudi Arabia
    +91 998 270 5921
    +91 998 270 5921
    Click up if you have successfully reached Air India Express by calling +91 998 270 5921 phone number 3 3 users reported that they have successfully reached Air India Express by calling +91 998 270 5921 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 998 270 5921 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 998 270 5921 phone number
    100%
    Confidence score
    Delhi, India
    +880 29 348 691
    +880 29 348 691
    Click up if you have successfully reached Air India Express by calling +880 29 348 691 phone number 1 1 users reported that they have successfully reached Air India Express by calling +880 29 348 691 phone number Click down if you have unsuccessfully reached Air India Express by calling +880 29 348 691 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +880 29 348 691 phone number
    100%
    Confidence score
    Dhaka, Bangladesh
    +974 44 418 423
    +974 44 418 423
    Click up if you have successfully reached Air India Express by calling +974 44 418 423 phone number 3 3 users reported that they have successfully reached Air India Express by calling +974 44 418 423 phone number Click down if you have unsuccessfully reached Air India Express by calling +974 44 418 423 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +974 44 418 423 phone number
    100%
    Confidence score
    Doha, Qatar
    +971 42 079 444
    +971 42 079 444
    Click up if you have successfully reached Air India Express by calling +971 42 079 444 phone number 1 1 users reported that they have successfully reached Air India Express by calling +971 42 079 444 phone number Click down if you have unsuccessfully reached Air India Express by calling +971 42 079 444 phone number 1 1 users reported that they have UNsuccessfully reached Air India Express by calling +971 42 079 444 phone number
    Dubai, UAE
    +91 141 274 4839
    +91 141 274 4839
    Click up if you have successfully reached Air India Express by calling +91 141 274 4839 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 141 274 4839 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 141 274 4839 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 141 274 4839 phone number
    100%
    Confidence score
    Jaipur, India
    +91 484 261 0110
    +91 484 261 0110
    Click up if you have successfully reached Air India Express by calling +91 484 261 0110 phone number 2 2 users reported that they have successfully reached Air India Express by calling +91 484 261 0110 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 484 261 0110 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 484 261 0110 phone number
    100%
    Confidence score
    Kochi, India
    +91 332 211 6944
    +91 332 211 6944
    Click up if you have successfully reached Air India Express by calling +91 332 211 6944 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 332 211 6944 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 332 211 6944 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 332 211 6944 phone number
    100%
    Confidence score
    Kolkata, India
    +91 495 276 0710
    +91 495 276 0710
    Click up if you have successfully reached Air India Express by calling +91 495 276 0710 phone number 2 2 users reported that they have successfully reached Air India Express by calling +91 495 276 0710 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 495 276 0710 phone number 1 1 users reported that they have UNsuccessfully reached Air India Express by calling +91 495 276 0710 phone number
    33%
    Confidence score
    Kozhikode, India
    +91 522 402 6292
    +91 522 402 6292
    Click up if you have successfully reached Air India Express by calling +91 522 402 6292 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 522 402 6292 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 522 402 6292 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 522 402 6292 phone number
    100%
    Confidence score
    Lucknow, India
    +91 824 245 0673
    +91 824 245 0673
    Click up if you have successfully reached Air India Express by calling +91 824 245 0673 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 824 245 0673 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 824 245 0673 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 824 245 0673 phone number
    100%
    Confidence score
    Mangalore, India
    +91 222 279 6666
    +91 222 279 6666
    Click up if you have successfully reached Air India Express by calling +91 222 279 6666 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 222 279 6666 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 222 279 6666 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 222 279 6666 phone number
    100%
    Confidence score
    Mumbai, India
    +968 24 762 141
    +968 24 762 141
    Click up if you have successfully reached Air India Express by calling +968 24 762 141 phone number 3 3 users reported that they have successfully reached Air India Express by calling +968 24 762 141 phone number Click down if you have unsuccessfully reached Air India Express by calling +968 24 762 141 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +968 24 762 141 phone number
    100%
    Confidence score
    Muscat, Oman
    +91 202 605 7002
    +91 202 605 7002
    Click up if you have successfully reached Air India Express by calling +91 202 605 7002 phone number 2 2 users reported that they have successfully reached Air India Express by calling +91 202 605 7002 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 202 605 7002 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 202 605 7002 phone number
    100%
    Confidence score
    Pune, India
    +971 72 221 789
    +971 72 221 789
    Click up if you have successfully reached Air India Express by calling +971 72 221 789 phone number 2 2 users reported that they have successfully reached Air India Express by calling +971 72 221 789 phone number Click down if you have unsuccessfully reached Air India Express by calling +971 72 221 789 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +971 72 221 789 phone number
    100%
    Confidence score
    Ras-Al-Khaimah, UAE
    +966 114 786 409
    +966 114 786 409
    Click up if you have successfully reached Air India Express by calling +966 114 786 409 phone number 3 3 users reported that they have successfully reached Air India Express by calling +966 114 786 409 phone number Click down if you have unsuccessfully reached Air India Express by calling +966 114 786 409 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +966 114 786 409 phone number
    100%
    Confidence score
    Riyadh, Saudi Arabia
    +971 65 970 303
    +971 65 970 303
    Click up if you have successfully reached Air India Express by calling +971 65 970 303 phone number 2 2 users reported that they have successfully reached Air India Express by calling +971 65 970 303 phone number Click down if you have unsuccessfully reached Air India Express by calling +971 65 970 303 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +971 65 970 303 phone number
    100%
    Confidence score
    Sharjah, UAE
    +65 62 214 909
    +65 62 214 909
    Click up if you have successfully reached Air India Express by calling +65 62 214 909 phone number 4 4 users reported that they have successfully reached Air India Express by calling +65 62 214 909 phone number Click down if you have unsuccessfully reached Air India Express by calling +65 62 214 909 phone number 1 1 users reported that they have UNsuccessfully reached Air India Express by calling +65 62 214 909 phone number
    60%
    Confidence score
    Singapore
    +91 431 248 0288
    +91 431 248 0288
    Click up if you have successfully reached Air India Express by calling +91 431 248 0288 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 431 248 0288 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 431 248 0288 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 431 248 0288 phone number
    100%
    Confidence score
    Trichy, India
    +91 471 250 0008
    +91 471 250 0008
    Click up if you have successfully reached Air India Express by calling +91 471 250 0008 phone number 1 1 users reported that they have successfully reached Air India Express by calling +91 471 250 0008 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 471 250 0008 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 471 250 0008 phone number
    100%
    Confidence score
    Trivandrum, India
    +91 542 262 2090
    +91 542 262 2090
    Click up if you have successfully reached Air India Express by calling +91 542 262 2090 phone number 2 2 users reported that they have successfully reached Air India Express by calling +91 542 262 2090 phone number Click down if you have unsuccessfully reached Air India Express by calling +91 542 262 2090 phone number 0 0 users reported that they have UNsuccessfully reached Air India Express by calling +91 542 262 2090 phone number
    100%
    Confidence score
    Varanasi, India
    More phone numbers
  3. Air India Express emails
  4. Air India Express address
    Gandhi Square, D.H. Road, Kochi, 682016, India
  5. Air India Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Air India Express Category
Air India Express is ranked 128 among 221 companies in the Airlines and Air Travel category
#126 Hamad International Airport Hamad International Airport #127 Rwandair Rwandair #128 Air India Express Air India Express #129 Dnata Dnata #130 Cayman Airways Cayman Airways

Most discussed Air India Express complaints

irregular ticket prices
5
(opinions to this review)
Air India Express Alternatives
Flynas 65 reviews Vietjet Air / Vietjet Aviation Joint Stock Company 8 reviews Gulf Air 107 reviews Austrian Airlines 22 reviews Iberia Airlines 99 reviews