Air India Express
Reviews and Complaints

My flight was scheduled on 11-07-2023 at 2.25am, but was delayed and rescheduled to 9.50am then again to 12.20pm then again to 2.50pm then again to 3.15pm. This is pathetic and horrible service from air india express. They could have directly told the rescheduled time at 3.15pm instead they were fooling around passengers saying il will reschedule in few hours. My whole is wasted, i had to attend a function today. Actualy i had to reach early morning at 7.30 in Manglore but now im still in Dubai way for this stupid flight IX 814 Dubai to Mangalore.

Myself ashiq I was to travel 9th July 2023 with Air India express XI 374 flight 12.30 pm, as we had some technical problem with flight engine , we couldn't fly, it was ok to wait for hours, but the worst part is about irresponsibility of authorities , not even giving a proper answer for our queries, no AC was working inside flight,after they bought us to airport launt and we are wait in the airport 5 hours, even after they bought us to hotels for accommodation, we are waiting until 10 July 2023 now on 11:40 pm after we are contact the air India office they are said the technical team came from India they are fixing the problem that is not sure about them I have only 16 days leave on the vacation 2 days is gone from her I need compensation we are purchased chocolate more than 600 QR they also melted there is no AC in the airport.we are still waiting on the hotel they are not confirm about the flight is ready I must need compensation.

I am travelling by ix 252 air express india.. From sharjah to mumbai 9.30 am. The cabin crew staff name of miss. Manu was extremely rude with me when I asked her to help with my hand carry bag… I am frequent traveller with air india. But this experience was so insulting and unprofessional approached towards passenger.

I hope you will take action and train your staff professionally…

Dear Sir/Madam,

We went India last month (i.e., 8th Jun 2023) via Air India Express Flight (IX 536) night from Sharjah to Trivandrum Flight as an emergency due to my father's demise. Myself was sitting with my boy (aisle seat) on raw 13. When we got snack box, i requested in mother tongue (warm water for drinking) when i was sitting on middle seat. The same time in our front desk with snack box and cold water bottle was there, and the similar time Attendant (Sreekutty named) put boiled water on his desk and same time fell down to his abdominal part. On that day one of our MP was also present on the flight with lot of other dignitaries and media persons. Few of them saw what happened in the flight, except that lady staff, other staff was try to support with what they can, finally we expect one sorry at least to him by that "Sree". Duty doctor advised us to take care to KIMS or Ananthapuri we are new to Trivandrum. Finally we went Airport Manager, she advised go to Ananthapuri Hospital and she asked one of the staff also accompanied with us. At Ananthapuri Hospital Doctor asked to admit around one week minimum, we are unable to do since my father's demise without no one at my home as well, we need to rush to home at Ranni and take care of further funeral. We are taking dailly to Hospital till 15th June at Ranni Hospital, later at Dubai now alomost 24 days we are taking him to hospital and he was unable to attend school as well.

We are looking some punishment to her, she is working with service sector like us, not rude and polite with customers, if there is anywhere one small word can use as "Sorry", perhaps no one my family member not said any bad word or provoking to her. She can contact to my son and say sorry and give some compensation as gift or any other way.

PNR No-TUL9HL

Air India Express Flight Sharjah SHJ , UAE to Kannur CNN, India

Date of travel - 26 June 2023, Flight time - 8 am UAE time

Incident Happened - Onboard

Complaint

Cabin crew did not respond to call for Snacks to be paid by us and as a result one of the Passenger Miss Shenaya Muzarin fell sick and vomitted several times onboard and after landing due to this very bad service by the Air India Express crew as she did not have breakfast in the morning.

I am Neerja Singh and have travelled from Mumbai to Sharjah on the 4th June and baggage allowance was 20kg so I booked an add on of 10 kgs 2 days prior from the website and it said can do the payment at the counter and I turn up at the counter it says it is not showing anything in their system from their end and the front desk were not at all cooperative and were very rude saying if you have booked why it is not showing here, how would I know why it is not showing? I had to pay a huge amount of Rs 18900 and the staff were smiling as if it is a small amount. I requested them so many times to please check and help me out but no help what do ever. If I knew something of this sort will happen I would have taken a screenshot of my add on and kept. If your system doesn’t work properly online for the add on, does that mean I need to pay this huge amount from my pocket. How would I know why it was not reflecting in your system. I had to struggle to get my international card working and run to atm for withdrawing the money as they would not take my card for payment. Absolutely rude and non cooperative staff at the Mumbai airport. I request to please check what went wrong and please refund my money. Rs 18900 is not a small amount for me.Thanks

This is in reference to the refund of PNR no Y6HEA3. I had made a request for the same on 18-May-23, as per your refund policy, it should have been processed within 14 days of my request. However, it has now been 29 days and I have not received the amount. I have contacted your customer service multiple times, but did not receive any proper response or update.

And I have already requested you to issue a refund invoice so that I can track my payment status.

I kindly request you to look into this matter and process my refund as soon as possible. I would be grateful if you could provide me with a refund payment along with a refund charge which you’re deducted from my initial payment.

Dear Team.,

Greetings,.

On 2nd of June 2023 I tried to make a booking from Tiruchirapalli to Dubai on Air India express website and flight no - IX 611 on travel date 09-06.2023 ,

The transaction & Booking was successfully completed , but no ticket issued and amount of Dirhams was deducted from my ENBD credit card AED 865.88.

After waiting I contacted abu dhabi air india express office that they confirm there is any booking done in the passenger name

( details below) ,.

Plz advice and refund my deducted amount asap.

All details mentioned in the attached email communication.

Passenger name – Tamil mangai

Infant name – Nigarini

Travel date – 09.06.2023

Ticket booking date – 02.06.2023

Flight no – IX 611 from Trichirappaly to Dubai

Amount deducted – 865.88 AED

1. Booking confirmed for AirIndia Express ticket for my son Mr. Bilal Abdussamed through Flightnetwork, travelling from CNN to Doha, Qatar (PNR FBS90O), on 05/06/2023.

2. I have entered AirIndia Express site using above PNR and tried to find out availability of flight and Fare of 27.05.2023 without paying difference amount or confirming date (not completed process).

3. On the day of travel, checked from Flightnetwork and confirmed the date of travel is 05.06.2023, after chat with online assistance. Meanwhile, in Air India Express system shows no data and the ticket was confirm to travel on 27.05.2023, without any payment of extra charge.

4. My son compelled to take a new ticket to travel to Doha by AirIndia Express.

We need assistance with the refund status / refund processing back to the original payment method for the following reservation:

Itinerary: AUH -> CCJ

PNR: EVRTTA

Date: 20 Jan 2021

Passengers: Abdulrahman PALA MADATHIL

email: [protected]@airline.kiwi.com

You can find attached a screenshot of your email.

Please inform us as you proceed.

Kind regards,

Kiwi.com.

Hi I travel abu dhabi to mangalore, terminal 1a,27 may 2023,0.20 time, counter no16, in ticket counter there is some issue with counter person, he did some percerlity with some most of the bachelor's, I talking about extra baggage charges. I have only 2 kg more means 30+2 he just tell me pay about the change I payed, but my next person have more then 8kg he allows.. So what is perpose he doing like this.. This is very bag thing with customers... I always travel in air india express... Please correct it sir.. This is my request with u.. Thank you

25th Apr 2023 we are booked singapore to trichy PNR No XVI3JY. Flight no IX685. And we are seleceted seat no 1D, 1E, 1F and already paid each seat 1200INR. And 11 may 2023 we are added 10kg extra luggage and paided 2036INR. Singapore check in time 07.58pm. how come the counter officer changed seat no 18C, 19C and 19D. How come they changed paid seat for himself. They refund is 2700INR. We will already paid each seat 1200INR. We need to claim 3600INR.

Last mins they changed seat how? I am not statified for this kind of issue.

I have each ever page screenshot until departure flight.

I booked a ticket from Singapore to trichy 2 way for 2 pax

They mentioned 24 hour before customer has to do add on services or any changes before 24 hour their website problem, next day morning I call customer support they said why not you email me before 24 hour but the reason is exact email details cannot mentioned on their website. Only they given whatsapp chat, that whatsapp chat also not a human its a AI service. for this AI cannot do anything. so I explain all to that customer support whom talk to me they simply said I cannot do anything. what is the service you provided to customer better my suggestion is don't do service stop your service.

IT's a very very very worst service
I strongly recommeded to cancel this Air india express services

Flight departure time is on 4th April 12.05 pm from Dubai to Trivandrum.We reached the airport on 9.30 then its showing delay on 10hours and 40 minutes. We didn't receive any message or mail. This is very bad experience from Air India Express. Atleast just send a notification through message or mail. U people are making difficulties to the customers.

The airlines and its customer support sucks big time! Nobody helps! We were looking to reschedule our flight but there was no proper system in place. We could not see what the change in fare is or anything! We would have selected a cheaper option if we could see the different fares for rescheduling for every date available! Air india express charged us 400+ SGD extra for the tickets! Will never go with air india again!

The customer care was a loser named Dhanush.

He was rude and closed the case without even helping.

Dear Sir/Madam,

I have booked a ticket with air India express with the Confirmation number: DIZG8U. I received an official message that the flight was cancelled by Air India Express. But there is no confirmation about the refund, even after sending mail to customer support. I never received any respond from them. So please take my case on priority and arrange to refund my money back.

Thanking you,

D. Suresh.

[protected].

[protected]@gmail.com

WORST Airline ever, they have messed us about, they had not let us board the flight at 5:30am because they said that our visa wasn’t valid but they were because we had plenty of evidence to prove it and had just ignored any emails that we had to prove that our visas were valid to use after Covid yet we were just ignored and told to speak to a manager that would arrive in 6 HOURS because they couldn’t do anything, when they didn’t even try to help much and spent most of their time preparing and helping staff for the flight that we were supposed to be on! We wait all those hours making us miss out flight, for the manager to not show up at all?! We end up waiting longer as they rebook out flight and confirm that our visas are valid. We ask for a hotel and compensation for this yet they did not provide that saying that all hotels are booked and we couldn’t receive compensation we ended up having to pay £100+ for a hotel last minute as well as 30-50 AED to the hotel and back, TWICE. This was a huge waste of money and time which we could’ve used to enjoy an extra day in Dubai. Being Indian myself I thought that this would have been an amazing flight to be on and experience yet we suffer the opposite and now I will VOW to NEVER go anywhere near this airline again. Me, my husband and my 2 young children have been heavily affected and exhausted by the easily solvable problems that the airline has put us through. We had to sleep on uncomfortable seats and even the floor for 12 hours. We came to our hotel so sleep deprived that we slept for 13 hours straight, something the airline could have provided for us being such a huge and well-known airline yet they were lazy and careless to not do that.

Today I booked this flight service from Singapore to trichy.
Delayed 9.45pm to 11.45am.
Again delay 11.45pm to 3pm.
I never see before this type of worst service.
All the kids and women are very suffered. I not recommend to using this service all in future any air trips. Worst customer service also.
How Air India compensate to us for our time and money.

Myself, Anumol Binoy, had booked my flight tickets from TRV TO MCT on 27.01.2023 (flight number - IX - 549. Flight was supposed to departure fron Trivandrum airport at 10.35 am and I had travelled more than 260 kms from my hometown to TRV airport and reached by 7 am in the morning.

That time only I came to knw that the flight is delayed by 3 hours. They didnt give a prior notice about the same.

My health condition was not good, and I was sitting in airport from 7.30 am till 1.30 pm... till flight depart from there...

I had an emergency meeting here in oman and I couldnt reach for the same only because of Air india express.

I never experience this situation with any other Air ways.

I was taking physiotherapy treatment now for the lower back pain which is started as a result of prolonged sitting and strain I faced today.

Kindly go through the same and do necessary action for the same.. and I am planning to file a complaint for compensation... for the same.

Thank you

Anumol. Binoy

Dear Sir/Madame,

I'm having difficulties with online payment for the tickets I'm trying to buy.

I've tried out VISA, Mastercard (debit card and credit card) yesterday (11.01) and today (12.01) but in the end I see that payment failed. Then I got the message "fraud detection". I can see that now it may look like a scheme, but I didn't get a chance to pay with my card for the first time.

I contacted your customer survice, message unreplied,

I've written to your messanger on Facebook, nothing.

Could you help me, please?

The case is urgent, as it is only one part of my whole itinerary.

Im from Poland and I'd like to buy tickets from Kochi to Abu Dhabi.

Passangers names: Monika Skowron and Marlena Pilch

Please contact me: monika.[protected]@gmail.com

or +[protected]

Yours sincerely,

Monika Skowron