WIZZ Air
Reviews and Complaints

Request for Reimbursement Due to Check-in Error

Dear Wizz Air Customer Service,

I was unable to access my booking and complete the check-in process on the Wizz Air website despite multiple attempts using the provided booking information (confirmation code: IWFUNX, surname: NANAYAKKARA BADUNGODAGE) approximately 24 hours prior to the flight. I consistently encountered an error code that prevented me from accessing the booking.

As a result, when I arrived at Bucharest Airport in Romania to check in for my flight to Dubai, I was informed that I had to pay a check-in fee due to this issue. I was advised to request a reimbursement from Wizz Air, as this error was not caused by me.

I kindly ask for a refund of the €48 check-in fee that I was charged due to the inability to complete the online check-in process.

Thank you for your assistance in resolving this matter.

Best regards,
Madhuranga

Hello,

I was unable to access my booking and check-in on wizzair.com despite multiple attempts using the booking information I received (confirmation code: CLIYGN, surname: SAENZHERRERA) around 24 hours in advance. I kept receiving an error code that wouldn't allow me to open the booking. Upon arriving to the airport in Malaga to check in with WIZZAIR for London flight, I was told to pay a check-in fee and request a reimbursement from yourselves due to this error.

Many thanks,

Diana

I remitted 12 Emirati dirhams for the automated check-in service on the 6th of June 2024, with the confirmation number YMVG4K for my Kutaisi to Abu Dhabi flight. However, I solely received a receipt via email and not a boarding pass. Consequently, I resorted to manual check-in on the 8th of June 2024, at approximately 10:55 pm, precisely 24 hours prior to my scheduled flight. Kindly advise on the procedure to request a reimbursement for the automated check-in fee.

Wizz

1. Wizz gave me 120% WIZZ credit or 100% refund convert to credit.

2. I chose money refund, but had technical difficulties converting it.

3. I have sent emails and mad phone calls, and talk to chatbots, but I did not receive any help (have email documentation)

4. Now that the one year deadline have expired at no fault of my own, what should I do. Now do I get a human being to help me out of this two year nightmare!

5. besides the refund, my other compensation issues have not been addressed. (I am have kept thorough documentations)

HELP ME PLEAS! HELP ME PLEASE!

Davi’s Woo

Bonjour

ref CIHZ4T

Vous ma vais facturé 40 € fd frais d enregistrement a l embarquement a Grenoble! malgre mes protestations.

Votre site m a bien invité a m enregistré en ligne sauf qu apres au moins une dizaine de tentatives infructueuses, votre site ne fonctionnant pas, j e me suis présenté evidemment sans carte! je demande le remboursement immediat de ces 40 € merci Mr Vache

J ai evidemment une quitance de 40 euros payé en espece.

On 10th of February, 2024 my parents were scheduled to fly on Wizz Air W46116 from Tirana Airport (TIA) to Rome Fiumicino. I booked and paid everything online for them including the Airport Parking at Tirana Airport.

The payment was done and everything was fine until on 13th of February, 2024 when they departed in Tirana Airport coming from Rome Fiumicino Airport flying with Wizz Air W4388, they went to the parking lot to take the car and had to pay the airport parking fare again at the airport!

Once I paid online (you will find the confirmations on the attachments), and second they paid at the Tirana Airport even though they were showing them that the payment was done through you Airline Website Wizz Air.

I made an inflight purchase on my flight from Bucharest to London Luton. They charged me the wrong amount and said they would refund the transaction. She also assured that the incorrect amount wouldn't even leave my account because the transaction wasn't live or immediate or something along those lines.

After she issued a refund receipt, she put the transaction through again and we paid.

I have now seen my bank statement and I have not been issued a refund and the incorrect amount has debited account, therefore I have multiple debits for the same transaction.

Flight confirmation number is CJHN6A. Flight time was 6:30am on the 25th of December 2023 from Bucharest to London Luton.

I live in Abu Dhabi and this flight was my connecting flight to the UK which is why my card has been charged in AED.

I reserved the flight and paid fully on 28/6/23, flight date 2/10/23, 13:00 through GoToGate:

Confirmation; Order number: MCE6M2, Booking references: Flight: QFGZTP

On 11/8/23 I received via mail a change in schedule- flight departure was delayed to same date 16:55.

In notice checkin was scheduled to 30 days before flight.

I tried to checkin - also tried through the wizz app. Checking was not possible.

See attached screenshots.

When arriving to airport, tried again and again, check in was not available.

After standing in line to check in for 55 minutes, desk attendant sent us to pay for checkin and with no choice - we paid 42 euro per person (we are a family of 5) to checkin. No possibility of assistance.

Flight was delayed to leave for more than 30 minutes.

This is a theft in daylight! Please refund this money, for which I work very hard. The problem is on Wizz side. Not me!

Good afternoon,

I would like to bring to your attention the fact that I was asked to pay 114 euro as check - in fees for your Heraklion - Tel Aviv flight (#W4 7504) on Aug. 4th for three flight tickets, even though I have tried to check in online 24 hours in advanced, following an email prompting me to do so, but this option wasn't available at the time.

Furthermore, please kindly note your flight was late for more than three hours and after further investigation, I've discovered that your check-in fee is 13 USD per person, which does not amount to 114 euros. Moreover, after further consulting his supervisor, your cabin crew member advised us to contact you (similarly to the airport billing desk's advise, by the way), as it turns out- we shouldn't have payed these fees in the first place.

I would much appreciate your advise and respond on the matter.

I made a reservation between 14-16 February 2023 and bought the tickets through the wizzair application with the YMR8PH reservation code. While dreaming of a holiday with great excitement, 2 earthquakes with a magnitude of 7.4 and 7.6 occurred in my country, Turkey, on February 06, 2023, covering 10 provinces. Numerous aftershocks have occurred while dealing with the devastating effects of the earthquake. Unfortunately, these aftershocks felt in my family and my eldest son was hospitalized due to a fall. He was banned from traveling by plane for 1 month by the neurosurgeon and an official medical report was issued regarding this situation.

Subsequently, I created a claim on your website. First, on March 22, 20233 ( claim İd 7a4289d7, d2ce5501, 0cf9ea16) on the subject. Beforehand, I reached the customer representative by phone and was told that if I create a claim, the issue will be resolved. Than Wizz air offered a 100% refund to my wizz air account by your customer representative, Besa M.. I accepted this. But they didn't. Then on April 04, 2023, they offered a 50% refund by your customer representative, Anilla DAshi. They also said that this refund is not only for the sick passenger, but also for the accompanying person. But they did not return it again. Then they said that would refund 159.89 Euros for all passengers, I accepted, but they didn't again. Even though the earthquake disaster alone should have been a force majeure, wizzair did not refund my fee despite all kinds of commitments.

I keep all correspondence and e-mails on the subject. I look forward to your understanding and support regarding this attitude and behavior that does not suit a corporate and respected organization.. I trust your understanding and expect your support..

Regards..

İlker ASLAN

[protected]@email.com

I booked a return ticket for an emergency family issue the flight booked for 8th July 2023, when was my turn to give them the ticket for checking to get in the plane the person on checking was holding me and another 4 people looking on our faces and how we dressed up and told us that we have no more seats available, shocking as I have done my checking on time and I had allocated seat. I asked for the reason why this is happening and to give me a reason why I don’t get in the plane and person on the checking started shouting and raising her voice said that there was over booking tickets, I am a well educated person and I had everything with me passport and checked in ticket kept my calm and respect, I feel discriminated against apparently by this person.

Extremely poor customer service.

Awaiting compensation claim payment that they have been ordered to pay, have provided all bank details and confirmation that payment would be made within 14 business days, yet no payment has been received in the allocated time.

Email states to let them know if payment is not received, but no one is interested - no replies from claims handler, call centre says they are unable to help and tells me to start a new complaint!

Absolutely ridiculous that you are unable to talk to someone on the phone regarding this.

On 22nd June 2023, we contacted customer service to ask for a change of flight from 26th June to 23rd June. We were advised to make a payment online to make the changes. The first time my card was declined, we called back & again we were told it didn’t go through but we can try & make the changes the card payment didn’t go through. My bank holder never allowed the card payment to go through. We contacted customer services & clearly stated with no payments no changes can take place. We then decided just to go back on 26th June 2023. We never received an email of change of flight only today to be informed our flight is delayed. He contacted customer service & told our flight was changed for today. We have tried to explain to customer services as we didn’t pay. We have been told to put in a complaint which will take 30 days.

Dear Sir,

My Wizzair Flight No W43146 which originally was supposed to depart from Rome Fiumicino on June 19th at 16:00 to Bucharest Otopeni has managed to depart only on June 20th at 00:40.

Out group consisted of 2 adults and 2 small children which because of such delay has landed home only at 3:40 AM.

The company has offered us as a compensation only 4EUR/passenger vouchers to be used in few airport stores and for a small selection of goods however all such stores were closed during our stay in such airport.

Dear Sir/Madam

I am writing to you in relation to flight W45792 from Naples to London Gatwick on Tuesday 6th June which was due to depart at 4.05pm.

I am extremely disappointed by your service and will not be flying with you again. Multiple factors made this an incredibly stressful journey for us.

Firstly, we could not do online check-in for our children despite trying for many hours beforehand and were being forced to pay a check-in fee of EUR 88 at the airport to check in my two children. The service desk implied that we did not adhere to the 3 hour check in policy. However, that was rebuked once I proved that both I and my husband were checked in, but our 2 children were not. For the children, the error message was appearing indicating that there is a problem and they need to be checked in at the desk.

Based on this, I had to wait 30 minutes and was spoken to extremely rudely by the service desk employee. She finally called up the office to issue a code that would allow us to check in our children and not have to pay the exportionate fee for it.

According to multiple forums, this is a known problem at your end and yet it is still occurring. We did not pay in the end as my husband refused to make this payment that was not our fault. Given this is a known problem, why has it not been fixed on your end? Is this a way of making some extra money on the side? Many people started to pay as they desperately wanted to get home.

Secondly, the flight was delayed with no communication about this whatsoever. Initially it was delayed to 5.30pm and then to 5.55pm.

When the boarding sign appeared we went to board only to find that no one was boarding and instead were waiting in long lines. We had to wait another 30 minutes again without any form of communication, By this time it was past 5.55pm and we were not close to boarding.

Eventually passports were checked and we sat on a coach to take us to the plane. On finally boarding the plane we had to wait again. We then started to make some progress, but were stopped before the runway due to a technical fault. Eventually the plane took off at around 7pm. In total we experienced over 3 hours of delay.

I do want compensation for the stress caused and the inefficiencies on your side. We had been traveling the most part of the day to get to Naples from Amalfi only to be greeted at the check in desk by a hostile and aggressively spoken member of your staff plus all the other inefficiencies on your side with complete lack of communication as to what was going on. I hope you appreciate how traumatic these types of situations can be when travelling with small children. Even courtesy updates would have helped.

I can forward boarding passes for all four of us.

I look forward to your response.

Yours Sincerely

Seema Merai

Dear Complaints Board,

I hope this email finds you well. I am reaching out to seek your assistance regarding an issue I encountered while attempting to book a two-way flight from Vienna to Rome on June 8th (departure) and June 11th (return), as depicted in the attached screenshot of our complaint.

On May 17, 2023, I made an attempt to utilize our travel credits, valued at approximately 200€, towards the total cost of the booking. However, to my surprise, the final price suddenly escalated from the expected amount of less than 400€ to 700€. Interestingly, this increase effectively nullified the application of our travel credits, as their value was eclipsed by the elevated booking cost.

In light of this discrepancy, we promptly reached out to the airline's customer service for assistance. Unfortunately, our interaction with their customer service team proved to be unproductive and failed to provide a satisfactory resolution to the matter at hand. It is important to note that we refrained from initiating any payment process, as I harbored concerns about the accuracy and fairness of the pricing.

Regrettably, despite our caution, the website proceeded automatically after a few minutes, resulting in the loss of our travel credits and a tentative booking that implies a remaining balance of over 200€. It is crucial to emphasize that I did not take any deliberate action to confirm or authorize this flight booking. I am deeply disappointed by the loss of our travel credits and the involuntary progression of the booking process.

These events unfolded between 11 a.m. and 1:45 p.m. on May 17th. Given the circumstances, I am turning to your expertise and seeking your assistance in addressing this matter. I kindly request your intervention in resolving the issue and securing the restoration of our travel credits promptly.

Thank you for your attention to this complaint. I truly appreciate your commitment to resolving customer grievances effectively and your support in rectifying this situation.

Sincerely,

Agostino Bertolin