WIZZ Air
Reviews and Complaints

wizz air did not complete the safety demonstration on board flight w6 2209 Budapest to Luton friday 20th july 18.30 hours
The cabin crew performed the demo for showing the exits and using the face mask but NO demonstration for the inflatable life jacket...it was completely omitted and when i challenged the cabin crew they responded very rudely. Eventually after three challenges they saId the captain Christian Rekovich didnt think there was enough water covered to warrant the full demo. We were crossing the english channel. They then tried to suggest i was drinking and drunk as i had a duty free wine bottle poking out my bag. Three of them surrounded me telling me to swap seats with a fellow passenger and said they would not take off unless i did as they said. We both refused and they eventually took off but i am furious and felt nothing but fear on the flight

On July 1st my wife, Diana Nicolaides, and I, Andreas Nicolaides, PNR ZDCLUG, were flying from London Luton airport to Cyprus Larnaca airport with wizz air flight number w64459 scheduled to depart at 12:00 noon, at the check-in desk the person who served us explained that as wizz priority passengers we were allowed to check-in the 2 x 32kg baggages as well as the 10kg hand luggage which we were very happy to do so.
The flight was delayed for more than 3 hours without any explanation which resulted in us forking out extra money we did not cater for to buy meals and refreshments. When it was announced to proceed to the gate for boarding we found out that in order to reach the so called priority queue at the bottom of a 3-flight staircase we had to squeeze between passengers standing or sitting on the stairs and having to endure verbal abuse. The PRIORITY QUEUE was a mess, there was no wizz air personnel keeping order, the seating area was empty because it was at the wrong side of the gate, it was very hot and stuffy as there was no air conditioning and it was a very hot day.
On arrival at Cyprus Larnaca airport we discovered that one of our 32kg baggages was not on the carousel and after we checked with the baggage inquiry desk and got nowhere we reported the missing baggage to the Airport LGS Handling Desk who opened a file reference LCAW610807/01JUL18/1906GMT, it was confirmed that one of the baggage identification tags was missing and hence concluded that the baggage was not tagged to final destination at Luton check-in desk. Finally the baggage was delivered by wizz air and arrived at LGS Handling Office badly damaged on 06/07/18.

They are charging Air Passenger Duty for children when this is clearly illegal as this charge doesn't apply to children under 12 under the UK legislation. However, when booking tickets for children the full price is charged leaving the passenger to claim a refund for APD. They respond to the claim saying that they will get back to you soon, but they don't. I am assuming that this is done on purpose so passengers give up claiming the refund.

The ticket doesn't give you a breakdown of charges, so unless you are familiar with this regulation, you will not know that you have been charged and you would not claim a refund.
I just wonder how many passenger are not aware of this and Wizzair are taking advantage and holding their money. I am making an official complaint to Civil Aviation Authority to making aware of this and force Wizzair to stop this practice and refund all passengers that have been charged APD for children.

We booked a package holiday with last minute and our flights were with Wizz Air. Before this I had never flown with Wizz Air and had doubts as I started reading reviews on it prior to my holiday.
Our flight going was delayed by 2 hours. Which was very annoying as it was a 5.55am flight from Luton and we were up from 1.30am only to be stuck at the airport for many hours. We finally departed at 8.30am or so. The staff are very rude and nobody even apologised for the delay or what the reason was. I have been on other flights where there has been a delays but we were kept informed at all times.
On the flight coming home now our flight from Bratislava was at 21.40pm and again the flight was delayed for 2 hours. Again no one told us what was going on and each time a passenger asked they got a different answer. First they said it was due to bad weather as it was raining but at the same time there were other flights coming and departing and then they said it was because they had no buses to take us to the plane. All lies I think. We were kept waiting until 23.45pm which is when we were told to board the plane which was a five minute walk so buses would have even been needed. Again no apologies from the airline or keeping us informed properly.
This airline should be closed down.
To think this was my first experience but definitely the last one I can assure you.
Wizz Air also claims if there flight is delayed for more then 2 hours they would give you complimentary snacks on the plane. Again that was never given.
This airline is the WORST I have ever traveled on. NEVER AGAIN

We departed from Luton Airport on 13th June 2018. We were originally supposed to fly with Easy Jet, but they saw fit to cancel their flights and LoveHolidays arranged for us to then fly with Wizzair. (We paid for Easy Jet 3x 23kg luggage), to our slight dismay we discovered that our luggage allowance (although transferred over) was then reduced by 9kg ( over 3kg per bag), however we had a total of four bags all under the weight of the combined 60kg, baggage allowance also includes dependant of size 10kg each hand luggage. I repeat we were well under the allowance, we had no problem checking luggage in, including my Dad's wheelchair, nobody in Luton questioned that we checked in four bags (despite the boarding passes showing three bags paid for). The flight out was delayed, amusingly we called to check in desk and boarding began, even though the plane was still taxing down the runway. May Mum and Dad were deposited at gate 20 for wheelchair assistance, due to the flight delay they spent approximately 45 mins, getting very cold waiting to be able to board plane. A lot of people paid for Priority boarding, although we didn't, we were quite amused that they were stood outside in the cold whilst us mere mortals waited in the slight warmth, for the plane to be emptied of its passengers and luggage etc. Once boarding commenced, my husband and I boarded in our pre-organised seats as per travelling with a disabled person. We were in row 29a to c. As the plane painfully filled up, I was approached several times and asked if I was travelling alone, this was because my Mum and Dad were sat in the disabled transport outside the plane for minimum of 15mins. They were eventually permitted to get on the plane, their hand luggage was placed halfway down the plane, as oversized hand luggage were permitted taking up room above the nearby overhead hold. We took off and our holiday finally began.

Now the return journey:
We again check in our luggage, not as smoothly run as in England, explaining that yes will need help getting on the plane but not requiring aide to get through to departures. The check in staff member then queried how many bags we checked in, and despite again being well under the 60kg, excluding the 40kg combined hand luggage we were permitted and also elected to have one of the hand luggage to go in the hold, we were informed that we would have to pay 65 Euro's for the fourth bag, as the weight is irrelevant and we had only paid for three bags. To say we were disgusted is an understatement. Please explain how in England common sense ruled and there was no issue but we were held to ransom in Bulgaria? Fuel is measured on weight not how many bags, an absolute slur to the end of our holiday. Hence we require a full refund. To add insult to injury, once we were seated (and this time we were all permitted to go on together and was first on the plane, row 29a to c), we were informed that Wizzair policy is that the disabled person has to sit next to the window (wasn't explained on trip out), not that it mattered as my Dad more than happy to sit by the window, however a strange policy all the same. Then as you will see photo evidence, my fold down table was broken, it had two orange stickers trying to hold it up - which was useless and not fit for purpose (the hostess said that should it keep falling down to let her know, I replied it keeps doing it and that was while we were still on the ground) - What a major safety failure- compare this to the trip out where we had continual turbulence so couldn't have table down/drinks stopped/unable to go to the toilet. But it is ok for useless stickers pretend to keep a table up, why should I have to keep holding it for three hours odd? should we of experienced the same severe turbulence, whom would be failing in safety of their passengers because their equipment is not fit for purpose. More amusing still, my Mum whom was in 29b, her table would not sit flat when pulled down, so she was unable to rest her cup of coffee on it, however not a problem to use mine as it helpfully was unable to stay up.

So to reiterate we expect a full refund, we were well within our luggage allowance so should not of been charged for having two smaller bags because it made four.

I wont make this a long wall of text. point is:

Went to budapest without a problem. On the return, we were unable to check-in with the app and website. because when we click on check-in its empty. so we expected that it was not needed or already processed. On the side, they also did not provide a mail with a link to the check-in location.

Conclusion: we ended up being forced to pay 90 euros extra (which is more then the initial ticket cost).

Its clear to us that WizzAir makes this as impossible as it could be so that people wont be able to do it and charge the customers way to much extra. I could say this with evidence of more then 20 people on the same flight who were not able to check-in and being overcharged.

Overall WizzAir is the worst airline I have ever seen and will never fly with them again.

I would like to advice everyone to dodge using WizzAir.

To whom it may concern.

Hello,
Would you mind to help me to find my luggage?
My flight was with your company from sofia bulgaria to barcelona spain. when I arrived my baggage wasn't there. I have confirmation from sofia airport that my bag is sent to barcelona. I was the only one from the all plain with lost luggage. my journey was awful and I was so disappointed. please find my staff it's very important to me!

The info needed is:

Name: mariana nikolova
Pnr / seq se6m9n / 0168
Dep / des sof / bcn
Flight number: w6 4405
Flight date: 09/may/2018

Baggage identification tag:
Nikolova
Bags: 1/13
Bn: 168
09may18
Via bcn w6 4405 09may
[protected]
Xh 796359

Property irregularity report
Wizzair handled by swiss port barcelona

File reference - bcnw611773 / 09may18 / 2016gmt
Name - nikolova mariana
Flight / date - w64405
Number of bags - 1
Ticket number - w6
Colore type - black upright designe hard
Tag number - xh796359

If additional information is needed please don't hesitate to contact me at [protected]@abv. bg

Thanks in advance!
Kind regards,
Mariana nikolova

Here's our back story
Snow closes Luton airport on Sunday 10th Dec 2017.
Luton reopens Monday 11thDec 2017.

We arrive at 9.30am on Monday for our wiz air flight W6 7674 to Kosice at 13.35. At this stage there are not many people around. We went to checkin and were told by Wizzair staff we were too early and our plane was LATE anyway (incorrect it turns out). We were told to come back later. We went back an hour later and they still wouldn't check us in.
By this time there were hundreds of people and more arriving all the time. There were three staff to deal with this horde, estimated at 300. Needless to say we joined the queue.
One large group of people were causing trouble (think their flight was cancelled) The young staff had no hope of dealing with this and the police were called. One of the desk staff had a panic attack and had to leave the processing area.

We tried to approach the desk out of the queue but no one would listen to us. About 12.45 two more staff appeared and they began walking down the queue calling our flight. There was no PA system to call for passengers. At 13.00 we went through security (30 mins). by the time we got to the boarding area it was too late. The plane was shut and they wouldn't let us on. (no thought to let the flight know we were on our way, couldn't have cared less)

The next earliest flight to Kosice wa on Friday the 15th Dec. However we secured a flight to Poprad-Tatry instead on Thursday the 14th instead. This entailed an hours drive to Kosice once we'd arrived at Poprad. We also had to pay for three extra nights in Luton. Wizzair was responsible for the whole fiasco.

No senior person was in charge.
No PA system in place
Not enough staff for number of people.

Our travel insurance company (Covermore) would like a letter from Wizzair confirming our complaint, before they'll process our claim. Perhaps CCTV could be used to con firm our story? I eagerly await wiz air's response.

Alexis Nielson

Assertion of compensation claims according to Art. 7 Regulation (EC) No. 261/2004
Dear Sir/Madam,
I, Zurab Katsitadze acting on behalf of Ekaterine Shonia and Saba Shonia. (Can provide declaration of assignment if necessary)
I hereby claim compensation according to Art. 7 of Regulation (EC) No. 261/2004 for:
1. Ekaterine Shonia,
Address: Bagebi Student Campus, block 5, floor 5, N 504, 0162, Tbilisi
2. Saba Shonia,
Address: Bagebi Student Campus, block 5, floor 5, N 504, 0162, Tbilisi
I claim compensation relating to flight W66412 which they booked from Milan Malpensa to Kutaisi on 11 December 2017. The flight was delayed for more than 22 hours.
The problem was not based on exceptional circumstances or act of god.
Due to the delay of 22 hours and the flight distance of more than 1500km but less than 3500km between the airports I have the right to be compensated by 400 Euros for each passenger. which comes to a total amount of €800
i have write the letter to wizz air case number: (Claim PNR N3G2NB UID A48F0689) and they reject to pay compensation and their final letter was:
After reviewing this claim I have to unfortunately inform you that I cannot grant the compensation of 400 EUR per passenger.
I can only compensate for your food, phone call and accommodation expenses. If you wish to claim compensation for those expenses I will require pictures or scans of invoices and receipts.
Please note that if you are dissatisfied with the solution, you can send a complaint to the Online Dispute Resolution (ODR) platform. More information is available at http://ec.europa.eu/consumers/odr/
When filling out the information about the seller on the ODR platform, please enter the e-mail address [protected]@wizzair.com. The e-mail address provided is used only for complaints sent via the above-described ODR platform. Other complaints and emails received at this address will not be considered.
I also inform you that Wizz Air does not submit a passenger complaint to an alternative dispute resolution entity.

there were not any extraordinarily circumstances and some of the passengers already took compensations,

Confirmation number: NEJG3K

Wizz Air flight from Oslo - Sandefjord (TORP airport) til Skopje on 16 April 2018 was cancelled. According to standard passenger rights, the customer can get refunded flight expenses AND travel to and from airport. My flight expenses have now been credited to my Wizz Air account, but I also want refunded travel expenses to and from Oslo - Sandefjord airport. These expenses are:

- Train from Kongsberg (the city where my home is) to TORP airport in the morning of 16 April, costing NOK 286 (Norwegian Krone).
- Train from TORP airport to Sandvika (the city where my second home is) the same day (after the flight had been cancelled) costing NOK 253 (Norwegian Krone).

Total sum to be refunded: NOK 539

Documentation of expenses is attached below.

Best regards,

Per Strand Sjaastad

Flying with Wizz Air I had the worst experience ever! I have traveled a lot with many different airplane companies in the world and I can tell you that there is no other company that will not allow you to carry your personal backpack with you. Every company policy that I know off is allowing you to carry one carry on bag free of charge up to 9-10kg that you can bring with you and put in the plain cabin on top of your seat! Plus, you can have one small personal bag where you can carry your most personal staff (documents, wallet, passport, laptop I Pad etc). But this is not the case with Wizz air! Wizz air doesn't not allow you to carry two bags with you on the plain. In matter of fact they will charge you 65 euro for your personal bag, as is a second luggage. This is the company that is trying to still people's money. This is what happened to me. I traveled around for couple of months and I flu from America to Italy and after that to Indonesia and I had no problems with the airplane companies with my luggage. In fact most of them allow you to have at least one 23kg free of charge luggage and if you want to have a second 23kg bag you can pay for it. But carry on luggage and a personal bag is free with any airplane company in the world. This is what I thought when I bought my ticket from Milan to Skopje. When I purchased my ticket I had the option to choose to pay for a 20kg or 32 kg bag! At first I was surprised that it was 20kg and not 23kg but then I said ok this is their policy so It will work better for me If I pay more and get the 32kg option. I did have my big 32 kg luggage along with my 10kg carry on bag, which was for free. But, I also had my small backpack where I carry my laptop, my passport and my wallet. After the lady did checked my luggage she asked me if I would like my carry on bag to put in the plain free of charge and I did agree. She did not say that I couldn't have a personal bag. After I passed security check and went at the gate they took my passport and told me that I was not allowed to have another bag since on my tickets it shows that I already put my 10kg in the plain. I was shocked! I only had my laptop and my most necessary stuff with me and they weighted nothing! After holding me for 15 minutes and not letting me go they made me pay 65 euros considering it as a second bag! I had no other choice but to pay. I gave my American Express Card but they didn't accept it so I decided to give my Visa, which it didn't, went thru their system! Since I had no cash euros in me I offered to give 75 dollars so I can just go and catch the plain. The lady was screaming at me that they cannot take dollars and to go to the cash machine and get cash from there. I was so tired and pissed off that I had to walk back again to find the cash machine to get out cash and finally pay to them so I can finally go. I finally paid and left. Inside the plain they charge for absolutely everything even for a little plastic cup of water! What a company! I was never more humiliated in my entire life. This was the worst service I ever had and I would never ever fly again with Wizz Air ! I would never ever recommend it to other people! If you need to fly along Europe please choose Ryan air! They have way better service and their stuff is very friendly and polite.

We were booked on flight W62202 on 27 th Dec 2017 under PNR UG5V8H Peerkhan x 3- we tried to check in 3 times and each time we received reply check in pending. We went to the airport and had to pay GBP 96 to be able to fly. We want to get our refund as this was purely your mistake. We also advised WIZZ air in Uk, Mrs Gabrielle. Pls adv how to proceed to get our refund.

i was for 3 days as tourist in budapest together with my husbunt. when we were flight back to albania first
1. i made my check in online and unfortunatly we lost printed form and ask for help at airport terminal b2 wizzair ther were 3 worker and ask to make a print again and he ask 10 euro for person.
2.officer at all passport before gate b9 depart for albania the one that was the last from the left pretended my husbunt that has britanik permision accordin to officer has overtime stayin in italy as he has albanian passport. he asked for proove he lived in england for sure. and asked where was the date he camed out of italy, and the fact is that he dont need for shengen permision to move which country to desire. he streesed us very much after vacation and i was wander haw it happens that an officer dosent have the information who has the right to move free and who not. it was 5 last minute before our flight departin at 16
10 to albania and he doesnt care at all. for some minute we would lost our flight for couse of officer delay. for him incopetence.

We had to had to land in Italy, because of an medical emergency. This war ok, but then the crew was to slow to take of again, so that they could´t fly anymore because of some limit there is on the working hours. They didn´t offer us an alternative, we had to sleep in Italy, but the handeling was so slow that it was just 2 half hours. The flight on the next day that was promised at 8 o´clock departet atr 10.30 without any comments. So we couldn´t sleep and were waiting again at the airport. Worst experience with an airline in my life. Really unprofessional, slow and unfriendly handeling. We didn´t get any compensation. The airline is not answering to my complaint about the handeling..

I was buying a ticket (Timisoara-Barcelona) and after I completed all the details and I made the payment when an ERROR appeared. So, I went back and I tried again to make the payment, another ERROR appeared. I checked my account and I was two tickets. So I paid for two tickets because the website showed me wrong data. I do have a photo with the error.

On our way out the man tried to say our bag was too big and as it looks like a hard case but when we put it in measuring thing it fit because we can squash the case and he agreed and did not charge us.

On the way back same problem, but when we showed him it does fit he was so rude and said we had to pay because it's a hard case . We paid €40 euros, I nearly cried. I checked terms and conditions and it does not mention hard case. When I told him he said you pay or it stay here. I was very embarrassed and upset especially when I showed him all the people in the queue with cases bigger than mine that were not being charged. I believe it shoul be proof enough for you that I did not have to pay on way out. Please can you look into this and issue a refund and I also believe compensation for the way he spoke to me and embarrassed me and he also took me out of the queue for boarding and then made me queue again. Thank you

[name removed]
[protected]@gmail.com
[removed]
Flight return on 15/10/2017
Flight-w62205
Booking-ZFV8TK
Seq-0078

Kind Regards
[name removed]

Edinburgh
[protected]@gmail.com
[protected]
Dear Sir/ Madam
Ref: tickets for Sofia - luton on 12/9/2017 reference number (VC31QG)
Passenger: Sebat Naydenova
On 22/9/2017 I purchased 1 tickets from you for Sofia -Lutton. At the time of purchase it was clearly stated that the date were on a 12/9/17 rather the 11/09/17 are wrong. I noticed that and automatically have sent an email to the complaint team and also contacted the customer services twice. I spoke with Olga and Maya. I have been informed by them that they couldn’t get in touch with the complaint team. I checked online for the ticket for the 11/09/2017 at 12.55 and I booked and paid to your account by bank transfer! First payment £25.35 and second one £22.00 on a 27/9/2017. I was told by the customer services that they couldn’t do anything. I was forced to purchase a new ticket on a 28/10/2017 and pay over the phone with an additional cost. Olga was actually laughing about all the situation and you can listen the conversation that was made last night at 6.00PM. Not a good service. Definitely it was an technical issue on those days.
I only agreed to pay once for the tickets based on your description. And, under contract law, you must provide tickets that match the description given at the time of purchase. By not providing tickets as described at the time of purchase you are in breach of contract.
Following your failure to provide me refund for those tickets as I have been told by Olga I would not only contact my bank but also
Please send a full refund, within the next 14 days.
If I do not receive a full refund within 14 days I shall refer the matter to other regulators.
As this is a formal letter I must refer you to the Practice Direction on Pre-Action Conduct and in particular to Paragraph 4 concerning the Courts powers to impose sanctions for failure to comply with the Practice Direction.
I look forward to hearing from you.
Yours faithfully
Paolo N.

I had a seat 12 C in flight W6 4504, departing 20, 35 from Latin, London on 17/09/2017. The flight departed at 12, 05 AM on 18/09/2017 with 3, 30 hours delay. There was nothing done from the company to compensate the delay, apart from updating the airport display - no vouchers, and no water. The Captain and the Staff apologised to us, but I will claim for compensation.
You charged my hand luggage 55€ in Varna and 32£ in London, and how much is the compensation for 3, 30 hours delay?
G.Tsvetkova

At Wizz air, the web site is a nightmare to make the check in, it's was not possible to change seat. If you want to make a complaint it's better to quit the idea. Simply doesn't work. Be careful with the cabin luggage, they have smaller dimensions then the other companies, and by random they chase you and they will charge you. They have a person only checking the dimensions, but while that person is busy with you, dozens of passengers get in to the plane without paying, even with much bigger dimensions. They are not fair and not honests. AVOID WIZZ AIR

Avoid them! they overbook flights and it's irritating. That happened to me once and I don't want it one more time. It was a very nervous situation. I have been going through this for 2 months because they still can't refund my money for this flight. God knows what they're waiting for. They don't want to take responsibility for their stupid actions.