Bangkok Airways
Reviews and Complaints

Feb 1st, 2024 we left on our honeymoon via Air Canada to Phuket Thailand after months and months of planning. On Feb 3,2024 after travelling for over 35 hours we arrived in Phuket only to have our 23 Kg suitcase not to follow! Our bag contained myself and my husbands belongings including multiple name brand pairs of shorts, dress , sandals , sunglasses personal hygiene/skin line products , his and her shavers, personal fans, hair straighter, Turkish towels, multiple name brand shirts undergarments', Lulu Lemon Tights/ shorts and shirts an artitzia romper, RW women's clothing aswell as multiple other items! you have offered us $400.00USD which dose not even cover the necessities we had to purchase to survive 17 days left alone our suitcase and the contents in it!we are now on day 28 of not seeing our belongings

After a brilliant holiday in thailand last week it ended in such a mess due to bangkok airways. The flight from koh samui to bangkok was delayed and we missed our connecting flights back to the uk. At samui airport I tried to ask about the delay and that we would miss our international flights but they kept saying we would make it even though I knew we wouldnt. We landed at bangkok after our connecting flight took off. We were greeted by a rep who gave us a new flight number and sent us to the qatar airways desk for new boarding passes. When we got there they said bangkok airways had to buy our tickets and they hadnt done that. We eventually got a rep from bangkok airways who was extremely rude and unhelpful. He told us we had to rebuy flight tickets and it wasnt their responsibility. Hours later we did manage to get them to agree to providing our flights home but this was after my 77 year old mother collapsed on the floor because of the stress of everything. We arrived home 1nearly 14 hours later than planned. A bad experience with bangkok airways. Ive travelled all over the world and had things go wrong but have never been treated so poorly by an airline company before. If I find a holiday and the only option is to use bangkok airways ill forget it and go somewhere else

we (9 pax) had booked from Siam reap to bkk for Jain vegetarian meal. But in the flight we were told that the flight was not informed of meal preferences though we had booked all these well in advance. Hence we did not get a lunch though I have paid for it for all the 9 pax.

Interestingly, the online Helpsesk people mentioned that bookings made from 1st Aug - special meal preferences were given. While those booked earlier were automatically declined.

There was no information about decline nor was I informed. So wonder how the airlines expect us to keep checking on this.

For this mistake, my wife’s aged parents (76 and 81) west hungry and we had to pay through our noses for the food in bkk airport. The online Helpsesk said no compensation can be provided

To: Manager Customer Services Bangkok Airways

Subject: complaint about flight crew

Date: 9th April 2022

Dear Sir/Madam,

I have been a satisfied customer of Bangkok Airways for many years, travelling frequently from Phnom Penh to Bangkok and all points around the country. However, I am very sorry to inform you that but I am here to make a formal complaint about your flight crew of Bangkok PG931 from Bangkok to Phnom Penh.

I have boarded this flight PG931 on the 9th April 2022 and during this flight, the flight crew was very rude and unpleasant to the passengers and I am not the only one who felt disrespected by them. I am a single mom who is taking this flight with my 3 years old son. Once I and my son was boarding to the aircraft, I have approached to one of the flight attendants who is a man which I did not aware of his name. I have asked him to assisted me with my son’s stroller to the cabin storage as I was having difficulty arranging my son to be seated and carry a few other stuff at the same time. The stroller was a bit heavy, and as I am a single mom alone with my son, the flight attendant has rejected in helped me to lift up the stroller. He replied that sorry he cannot help me to lift the stroller up and I have to do it by myself. I was very disappointed with his replied, he was so rude and rather arrogant manner in contrast to the other crew members.

At the same time, my son was having a hard time seating as he was forced to woke up very early in the morning at 5:00am to catch the flight at 8:00am. He was in a bad mood, hungry and he start crying nonstop. I have to calm him down and to feed him milk that is the only way to stop him crying. I do understand about the airline policy during this Covid-19 pandemic that we are compulsory to wear a mask on board. In this such a hard time that I have no choice but to let my son have a sip of milk and calm him down from crying. Yet, the same flight crew I have mention above come up to me with an arrogant attitude shouting to me that I cannot feed my son and I have to let my son wear mask. He was vigorously staring at me and brought attention to other passengers by crowded me and my son with 5- 6 other flight attendants The moment many flight attendants surrounded my son crying harder and harder. I was seeking for understanding from the flight attendants to let me just feed my son for 10 minutes to calm him down to stop crying. But then the same staff keep forcing me, shouting to us impolitely demanding my son to wear mask. As a 3 years old kid he would not behave what you expected him to do and demand him as an adult. My recent flight from US to Phnom Penh Cambodia with Korean airline I had the same experience but I do not have any problem with feeding milk to my son. I did not stop by the flight attendant like what Bangkok flight attendant did to me. I am strongly believing that there would be such exemption for this issue by traveling with a young kid, airline and specially flight attendants would be very understanding and helpful to passengers rather than showing rude manner and attitude toward us. I really having a hard time talking to the flight attendant he keeps insisting me and demanding nonstop. At last I decided to carry my son and walked out from the aircraft without hesitation. A while later, there were another group of passengers with two kids about the same age as my son walked out the aircraft same like me. They were experience the same issue and the same flight attendant show tantrum on them. As their son did not want to wear mask and start crying like what my son was. Totally about 12-13 passengers have to walked out from the aircraft and did not attend the flight. Please notice that this is not my first time flight, I have been flying around the world with many airlines so far I have never had this extremely aggravating experience ever before. This is my last and ever flying with Bangkok Airway again. I am totally disappointed and regret with your flight attendant; he has no manner at all super rude super impolite.

I am writing this formal complaint letter to you so that you can take notice of this problem and make sure that the flight crew is reprimanded appropriately so that he doesn’t behave like that again. I have provided the photo and video showing that my son would able to wear mask all the time as long as he was not frightening and threaten by that flight attendant. My son was calm and he would be willing to wear mask easily. I have provided my contact details with this letter so that if you want to talk to me or discuss the matter directly, we can talk on phone or meet in person.

Tel: +855 [protected]

Your sincerely,

Samphoun Hem

My wife and I are due to fly from Bangkok to Koh Samui on the 20th March. I have received a hospital appointment for a heart procedure on the 4th April therefore we cannot fly. I have tried since 23 Feb to cancel the flight and obtain a refund. Due to the nature of the medical procedure future air travel may not be possible or will be very cost prohibited. They insist on offering a voucher which I cannot use, I have provided copies of the hospital appointment and ticket on at least 4 occasions and have little or no response.

I was on Bangkok Airways PG 216 on 30 June 2019 from Chiengmai to Bangkok. Was served on board the plane, green noodles with duck. After reaching Bangkok airport, cleared CIG and walked to West 2, MH transfer counter, I felt nauseated and had an urgent urge to pass motion. The 2nd time I did it, I passed out watery stool, and felt very weak. I was on transit for about 2 hours. On the flight from Bangkok to Kuala Lumpur, I had to go to the toilet again in the plane, and again at Kuala Lumpur International. Susequently there 3 other times I had to pass out watery stool. The next day 1 July 2019, I sought medical treatment and was treated for Acute Gastroenterities and dehydration, put on drip and given 7 types of medication. The doctor gave me medical leave for 2 days. As of today, I am still weak and have passed out watery stool for many times. Tomorrow I have to take an Air Asia flight at 10:00 am to Pontianak, Indonesia. I pray I can make the journey without any unpleasantries.

Almost a month ago, I bought 4 round-trip tickets (Phnom Penh - Bangkok - Phnom Penh). We are all premier passengers. We always travel by Bangkok Airways and we travel a lot. There was no problem at all. Unfortunately, about a month ago, when I bought the 4 above mentioned tickets, the saler man, by his inattention, made a mistake on my return tickets. Even though I insisted several times that the 4 of us need to return back at the evening flight because we need to see our Doctor first, he said ok ok then he put us on the noon flight so that we could not see our Doctor and he mistakenly charge the total amount of the 4 tickets with my visa card. When I immediately inform him that the return time in the return tickets is not correct. He said, ok ok he void the tickets immediately. I asked him when the money comes back to my bank account. He said don't worry, I will get the money back into my bank account within 24 hours. 24 hours after, I didn't see anything. Even though with my busy responsibilities as Secretary of State, I came personally to Bangkok Airways Phnom Penh Head Office, once again, to ask what happens to my money and my tickets as we need to go to see our Doctor. He said that he already ask Bangkok Airways in Bangkok, Thailand, to accelerate the process and it should be resolved quickly the next day. The next day, I didn't see anything. And, with my very busy works and responsibilities as Secretary of State I when back to see them again in the hope to find a fast solution to the problem which came from the mistake and the fault of the ticket saler man because I really need to make sure that I have the tickets for my mum and my kids because they need to see Doctor. At that time, I had do really need money to spend on so many things, especially to contribute to the Red Cross in the province that I am in charge of and at the Central Red Cross in Phnom Penh as well. Furthermore, for technical reason, I cannot get my monthly salary yet and I have many more expenses to make (I use the verb at the present tense because I still need the money to expense on so many things and my money is still blocked by Bangkok Airways). I went to Bangkok Airways Phnom Penh head office not less than 5 times, even though I am always very busy everyday with my responsibilities as Secretary of State (I never have time to go to lunch and eat in my office). Finally, even though we are regular passengers of Bangkok Airways and premium passengers, my mum and I decided to buy new tickets with THAI AIRWAYS because we cannot miss to go to see our Doctor and our time, each minute is very preciuous because like me she is very busy with her responsibilities as MP and member of the political bureau of Francophone Parliamentary Assembly.
To sum up, it is unacceptable that so far, after a so long time, our money is still blocked by Bangkok Airways!
Because I am presently busy to chair many meetings, I don't have time to deal with this matter.

But, I will.
I will complaint to the Thai embassy in Cambodia and file a law suite to Thai tribunal and court to sue Bangkok Airways for gravely and irreversibly and seriously damaged my life, my works and my carrier. If the Thai tribunal and courts will not give justice to me, I will sue Bangkok Airways at an international level as it is unacceptable that Bangkok Airways continue to block my money like this !

Im very dissapointed and unpleased by how the way bangkok airways stuff and company as general treated me... i arrived in phuket international airport as scheduled and my flight was to leave at 22.10. Whereby i could still be on time for my connecting flight (Etihad) to abu Dhabi which was leaving at 2.10am where by i was connecting my other flight later in abu dhabi to Dar Es Salaam. but what happened was the flight was delayed and i went to bangkok airways counter to inform then about my connecting flight but they told me they had already contacted with the office in bangkok airport so they know my case... but again they announced that the plane is gonna delay further to 23.10. I went back to the stuff and addressed my issue that i am going to be late for my connecting flight but they kept telling me the they already know my case and i wont be late for my flight. But when it reached 23.10 the boarding had not yet started and when i asked the stuff they said they are adding gas to the plane. So the plane started boarding at 11.20pm and finished boarding at 11.45pm. The plane therefore took from phuket airport at 12.20am and landed in bangkok at 1.23pm. We had to wait for the car to pick us up and take us from the plane to the terminal where i collected my lughage by 1.40am... after getting my luggage i followed the bangkok stuff and what they answered me was really hurt breaking... they said i should contact Etihad by myself they are not responsible. Really how can they say this after telling and lying to me the whole way of the trip that they have contacted the airline (Etihad) about my case..

So i had to find the Etihad office that was already 2.10am but there was nobody to help me... so who is responsible for this because i was ontime as scheduled but Bangkok Airways wasnt on time and now they cant help me anything im just stranded at the airport hungry n no money and i cant travel and i dont know what to do. Bangko Airways have left me with no any help

I was travelling in pg 733 flight from bangkok to mumbai the behaviour of the airhostess was so bad my daughter was in need of water after asking so many times she got the water after one hr of take off wen she started crying and other passangers came to help but the airhostess, not even one, all the airhostessess were so rude.

Bangkok airways customer service is the worst I have come across. I had booked 2 tickets from koh samui to bangkok, and then got them canceled.

Its been over 4 months and they just wont refund the correct amount to me.

I have emailed them at least 6 times with no reply to any of them. I have called them up 4 times, where the promises are big and they admit that my refund amount should be credited to me. Robing people of their money is a habit of bangkok airways.

So be careful bangkok airways should be last option. And even if one has no other choice don't cancel or your money is gone.