WIZZ Air
Reviews and Complaints

I have booked throughout a search engine eDreams a round trip fro Luton to Iasi on 14th of August.
The inbound flight W63651for 08/09/2017.
Due to specific work related circumstances I have asked for a cancellation and full refund the next day on 15th throughout the Customer Service.
I was assured that the issue is being looked after, but no Ref no or proper confirmation of the cancellation has been provided.
Regardless of Wizz Air Cancellation policy, please bear in mind that I have made the purchase under the UL Customer Protection legal frame, using a search engine(eDreams) registered in UK.
I have already notified VISA Dispute on this matter-Ref No: D1510628 and I shall be waiting 15 days for the outcome on Wizz Air part.
In the meantime I am considering a misrepresentation case against eDreams within a small claim court in the unfortunate event of an unhappy resolution.
Best regards,

We're a family of four and at the check in we paid two of the bags that were bigger than the size required. The other two bags were ok. Then at the boarding the company decided to put a young man measuring the bags and charged us extra 60€ for the two others saying they were 1 cm higher than it was suppose to. ABSOLUTELY DISGUSTING BEHAVIOUR! Not even Ryanair or easyjet pull this kind of con.

I am writing to complain about a check-in fee paid at Kiev Zhulhany International airport on Sunday 9th July 2017 when boarding flight W66002 from Kiev to London Luton. I also demand a cash repayment of 2140 UAH (63.84 GBP).

On Saturday 8th July we attempted add a large cabin luggage allowance to our return flight (W66002) to London from Kiev. The purchase was not authorised (despite having used the same card for payments that day). This blocked the booking meaning that we could not check-in.

On Sunday afternoon at approximately 4pm I contacted the customer care centre. The failed payment was removed from the system and I successfully paid for the luggage allowance. However we still could not check-in despite repeated attempts to do so online. The booking was still locked.

After repeated attempts to check-in online we realised that the only way to do so would be at the airport. I have a screenshot of an attempted check-in at 4.14pm UKRANIAN TIME/EEST that I can send.

On arrival at the airport neither the airport staff nor the Whizz Air representative could explain to us what had happened with the online booking. Instead we had to pay the check-in fee and the airport tax (2140 UAH; Receipt No. 216540). Given that it was the Whizz Air system error that would not let us check-in online it feels grossly unfair that we had to pay.

I spoke to a customer care agent (Jack, ID: W0783) on the phone who was disinterested in our situation. When I asked to speak to someone else he replied “there is no one else - you can speak to the man who sweeps the floor”. It was supposed to be a joke but just came across as rude and unhelpful.

We spoke via email with Wizzair customer care service who is willing to give us eur 60 in our Wizzair account. We have been very clear that we won't accept anything else than a cash settlement for this and certainly not a Wizzair voucher given that due to this bad experience we have no intention to ever travel with this airline company.

Full Details:

Sunday 9th July, 8.40pm. W66002 from Kiev Zhulhany International to London Luton.

Booking ID last minute: [protected]

PNR code (inbound): QYFLFW

It occurred on: July 8th, 2017

What we are asking for:
- repay cash the check in fee that they made us pay at Kiev airport due to their faulty system 2140 Uah (GBP 63.84)

Dear Sir/Madam,

this is to express my absolute disappointment and disgrace for what I have experienced before taking my flight to Budapest from London Luton airport ( W6 2210 - ABUUFA ) yesterday evening.
Once arrived at the boarding gate, I have been asked to put my bag in the size check area. Before even putting it in the size check, I got approached by a very arrogant and disrespectful agent named Rachel M. working for Wizz air in collaboration with Swissport, which looking at me, mentions I will have to pay £40 fine as my bag is too big and after explaining her that I always fly with this luggage and as many times it has been checked I have never been stopped or fined once she then "challenges" me to fit it in the size check to see who's right. Considering at this stage her behaviour as absolutely immature and allow me to say "nosense", I very easily managed to fit it in, please find attached pictures. Once she then realises I am in the right and she is wrong instead of admitting a simple mistake and let me go which would have been a professional thing to do, she "forced" me to remove my bag and pay the fine otherwise she would have not let me take my flight. Said this, I find this situation appalling, disgraceful and pass me the word stupid because I don't care about the £40 but I care about the principle of not admitting a mistake but instead threathening a customer to miss the flight if he does not pay the fine. I work for a huge company based in Uk and I travel a lot with many companies including wizz air for work and this is the first time that something so ridiculous like this happens to me. I am sorry but on this occasion the non competency of one of your employers made you lose not only myself but many and many more clients as the network given by the environment I am in is huge. If I can suggest as well for this Rachel M. to be sent to a customer service and relationship course as I would never ever employ someone that is unprofessional, shows lack of comunication, lack of common sense, arrogant and does not know what her Job is or how to deal with these situation and instead of being helpful and professional makes the experience of a customer what absolutely Wizz air would not want to be it like.

I expect an answer within 3 working days followed by a refund.

kind regards
Dario Schettini

Dear Sir/Madam,

As a regular customer of Wizzair I am writing to complain about the way I have been treated during the boarding of flight W6 2206 from London Luton to Budapest on 10th of June 2017, the flight was schedule to depart at 14:30 GMT. I am a frequent traveller (2-3 times per month) but I never faced such a devastating experience as I had while boarding for the flight before. The trauma of this experience resulted of my hospitalisation immediately following arrival of the flight. I have all medical evidence of my emergency care that I received at a Budapest hospital. From doctors’ conclusion I understood that this harm to my health would not have occurred if duty of care from the airline representatives and reasonable behaviour would have be in place.
At the time of boarding to the flight W6 2206 I had been asked to lift my suitcase for a dimension check. I declined to lift suitcase as I am 25 weeks pregnant and I didn’t want to take unnecessary risk of my health and health of the baby. The young lady (named Amy) who was in charge of luggage check told me that in this case I wouldn’t fly or I can leave my luggage at the airport. I asked why she doesn’t want to measure dimensions in other way or lift my suitcase herself. It was not my fist journey with Wizzair this year and all previous trips I took my suitcase to the plain without any problem or extra charge. She found that wheels of my suit case are a few centimetres beyond the requirement and asked for me to pay in cash if I want to continue my journey. I expressed my concern about cash payment and asked why I can’t use a card? She told that everything is written in terms and conditions that I accepted. I know that in accordance with terms I can pay at least with a debit card. Some type of cards may not be accepted, but others should. She responded that it is not her business. There were 3 other colleagues of Amy who also didn’t know where terms and conditions can be found and when I opened terms and conditions from the web-site none of them was able to find clause that regulate payment terms at the airport. When I found the document they were unable show me a clause to which they made a reference to. I saw other customers have been paying by cards at the same time and I didn’t understand why I was discriminated. Eventually they accepted a card payment from me.
I should say that these people behaved with unprecedented intention to demonstrate their authority, they gave rise to harm without any ethical and moral considerations. They have been rude without necessity. Two of the staff members declined to provide their names when I asked. They also declined to invite senior member of the team. When I called to Wizzair customer service number in order to confirm my rights the same staff members declined to speak with the Wizzair customer service. When I informed Amy and her colleagues that I want to record this unacceptable conversation, Amy told that it is illegal in the UK and now I definitely wouldn’t go the flight. I told that I will do official complaint regarding her actions, she replied in sarcastic way how happy she will be to see the outcome and be punished. From her reaction I got a feeling that Wizzair company representatives at the gate have unlimited authority and absolutely confident that they wouldn’t be punished for their negligence and breach of the duty of care.

Amy asked her colleague Andrei to take my travel documents and did not allow me to board. I was shocked, as she doesn’t have any authority to take and hold (for personal reasons) my personal travel documents (including passport), second there was nothing illegal in my actions to record conversation while being a participant of it particular taking into consideration the fact that the conversation did not have any confidential information. I may not be able to use that record in the court but it does not mean that I did something illegal would give Amy the right to suspend me from the flight. I called the Wizzair customer service team again. This time I spoke to Tom who kindly agreed to talk to company representatives at the gate, but none of them agreed to talk (again). Instead they called to someone who didn’t introduce himself to me, but asked for me not to record and delete the prior recording or otherwise I would not be able to fly. When I deleted the recording they still did not allow me to board because these representatives at the gate did not see me delete the recording. I gave them my phone and suggested to check if the record is still there, they declined to do so. This situation attracted attention of other passengers and it compelled other passengers to support me as they clearly saw unfair treatment of a customer and after the support of other passengers the gate staff permitted me to board the plane.
It is very difficult to express the feeling I had during this devastating experience, the unnecessary stress and pressure that I had to endure would be trauma for anybody. At an airport I have never experienced such bullying and neglect of duties that your staff had displayed at the time of boarding, they were totally unprofessional and seeking person gratitude. Due to this traumatic experience I experience problems with breathing during the flight and after the landing. I collapsed in the Budapest airport. Someone called for emergency and I was taken directly from the airport to one of Budapest’s hospitals. They did all checks: blood test, scans and etc, cardiologist, gynaecologist and other specialist saw me and concluded that my conditions had been caused by enormous stress I experienced. I have copy of all medical documents that can be provided if needed. Needless to say that I was unable to perform my job during next week and I have to pass my business case for which I was flying to Hungary to colleagues from Budapest. I still didn’t recover completely and I sincerely believe that company need to take into consideration this case seriously as there was no need for such unprofessional, negligent behaviour which put a pregnant women at physical risk, let alone to the moral sufferings and financial loss.

Passengers names : Mr Ford Sexton and Mr Mark Coles . Flight date and time : 06.05am, 31st March 2017 . Flight Journey : Wroclaw to London Luton .
Complaint : On attempting to check in at the Wizz Air desk in the airport terminal we were shocked at being diverted to a payment counter and told that we had to pay £66+ in order to check in, a fee in excess of the actual return tickets cost, having travelled extensively all around the Globe this is the very first time I have encountered such an undesirable practice . Our company has recently sequestered design and programming sources in Wroclaw and members of our Kent offices will be travelling to Wroclaw on a regular basis, unfortunately not with Wizz Air unless this complaint has the correct resolution, that is to reimburse Visa Card [protected] with the aforementioned charge .
Yours sincerely
F L SEXTON

Dear team

I booked 2 tickets with wizz air sofia - dubai - sofia (07-14/02/2017) and paid with debit card on 16th of feb 2017. On 17th I have received an e-mail and a call from wizz air call center, saying that the payment is declined and I have to make the transfer again. The money were not return to my account.

On 17th I paid again and received the invoice, but the money from the first payment were not return back to my account.

On 22nd wizz air withdraw the money from the first transaction as well, so I was charged twice for the same flight.

I have made 2 complaints via their web site and call few times the call center. More that a month ago. I still wait for reply from their end.

I would like to ask for your help to take refund my money for the double payment.

Please find attached the supporting documents.

Regards,
Elena

I booked with whiz air and am trying to change my flights to another date.
There is little if not any information on their web page on how to do this. After manny minutes looking I found that you have to check in on line then I believe you can change your flight, the only problem is you cant book in until 7 days before your flight ? So I found their customers service line which I rang on several occasions but nave actually got through, but the credit on my phone swallowed up extremely quickly, the very last time I tried I got down to one in the queuing system, then low and behold they cut me off. They are a shower of b______s.

The issue that I have experienced was: I tried to book a flight with WizzAir, but the payment was not successful according to their webpage. I could not finish the payment as the website kept on not responding. I even received an e-mail (please see attached) stating "Your booking was not completed, please log back in to complete it". However, I decided not to finish the booking due to the bad condition of the website at the moment. I closed the website and made a booking for the ticket I needed on another site. However, the amount was deducted by WizzAir from my debit card, so I found myself with two identical tickets for the same dates that I cannot use because I am only one person.
I sent them a complaint explaining that the website stated the payment as unsuccessful, but the amount has been withdrawn from my bank account. They only replied with terms and conditions for flight change or cancellation, but no refund options. I consider the issue caused by a technical error on their website. So I decided to contact you regarding this matter, as their contact centers are practically useless

It occurred on: October 4th, 2016

I would like the company to refund me as the error was caused by their website.

Was on a flight from Budapest to luton air port in the middle of a busy day and was flying with wizz air. Boarded the plane and the flight was fine until the flight was over and my coat was sticking to the seat. I through i could be trapped on something or some sticky material. After pulling i realized their was smeared chewing gun all of the bottom of the seat which i failed to spot and had covered the bottom of a new coat i had recently purchased. I was shocked that none of the cleaners or stewards had not been bothered to check the seats of the plane which i paid full price for. I couldn't complain as i was in a large group of people who was eager to get to the bus. I am attempting to remove the gum but having a hard and stressful time doing so. Anyone flying wizz air please check your seat first as they don't.

Date of incident: 3/3/16
Flight number: W62205
Liszt ferenc to luton airport
12:30 departure

Last month, we were supposed to fly with Wizz Air from Prague to London. We bought our tickets on Bravofly. Bravofly did not give us any detailled information: - online boarding compulsory - smaller size of hand luggages (which are 42 cm instead of the standard 55 cm long) We arrived with the documents from Bravofly and were asked to pay 120€ extra just to print the tickets. We did We arrived at the boarding and realized that Wizz Air came up with smaller luggages than normal hand luggage. They asked 50 euros for each, as we were 3, it would have meant 300€ there and back. These are such cheap tricks to make you pay 3 times more than the actual flight tickets. We strongly recommend to avoid flying with WizzAir. Low prices does not mean low costs...

5 eighteen year olds had tickets to fly from Eindhoven to Wroclow today. All with standard hand baggage. They were told that the hand baggage was too large and that they had to return to the check-in counter to pay 40 euros per person. This took so long that in the end they missed their flight. This is the most incredible service I have ever witnessed and will never ever fly with Wizz Air and believe me I am going to do everything possible to tell as many people as possible about the appalling service supplied by Wizz Air. This must be, by far, the worst airline in the world

I was travelling back from Gdansk with Wizzair Flight W6 1601 on Monday, 5th May 2014 and waiting to board the aircraft when a Wizzair employee randomly selected my carry-on case. She informed me that it exceeded the cabin requirements and that I had to pay to take the case on board. The case is actually a cabin approved size and I have never experienced any problems in the past. I refused and told her that, when leaving Luton, nobody asked me to pay for the case and, if the size was too large, how come the policy was not applied consistently throughout? At 06:00 am in the morning, I could not believe that anybody would deliberately start to pick on people with a view to hitting some ridiculous targets to extricate money out of people! I said that I would not be paying and continued to the last check-in desk before boarding the plane and was told by another female employee that I would not be permitted on the flight. When I tried to pass her, she assaulted me and said that she would be calling Security as my behaviour was aggressive and that I would not be allowed to board the flight due to my unacceptable behaviour. I will never fly with Wizzair again as this type of unethical practice is beyond belief! The two employees were very intimidating and threatening towards me, indicating that it was within their power to detain me. Of course, in the end I had to capitulate and pay as I was desperate to get back home. They are a rubbish, cowboy airline that employs unprofessional and immature staff. I attach a copy of the invoice and will be making a formal complaint to the airline itself.

Pay attention to this Wizzair scam:
Just came back from Budapest, where I was asked to pay additional EUR 46.50 for my small cabin luggage. I refused as on my way from Eindhoven to Budapest my bag was perfectly OK. The rude steward(surname Kiss) demanded a payment without even listening to me. Without a choice I had to pay otherwise I will be left at the airport (she said word by word I'll decide who will fly and who not) Mrs Kiss charged me EUR 46.5 although and on the phone with their call centre with Mrs Magda confirmed payment of EUR 35 and provided me an invoice of EUR 33.88!?!?@@@### WHERE ARE MY EUR 11.5 ? WHY I WAS CHARGED IF ON MY WAY I WASN'T ASKED TO?
Called Customer Service (better not to use these phrases as this call centre is everything but Customer Service) Agents on the phone were unhelpful and couldn't assist. Only tried to blame me for choosing the wrong 'subject; in my contact form like this is not a PAYMENT ERROR. I googled this topic and look what I found... So many complaints of the same type:' On my way the small baggage was OK but on the return way customers were asked to pay additional fees.

On-line booking was not working properly.. I tried to buy a ticket for myself and my son, I couldn't enter my name in the top field (the field was greyed) so I wrote my name in the bottom field. I had as well problem to use my maestro card to pay about 10 Euro less.. few days ago the same card was working fine.. finally I paid by Visa but I forgot to enter/change my son's name. I ended up with two the same names (my name). Wizzair on-line booking has no any kind of review data before payment so I realize my mistake when I got the confirmation email from them. I thought it's just a "typo" error so I called the customer service (1 Euro/Min) to explain that but the supervisor decided I have to pay 90 Euro to change my son's name! The fault was because the website is poorly designed (no confirmation etc) and sometimes doesn't work (name field or maestro card payments)! I used to think the Ryanair on-line booking is poor but Wizzair on-line booking is the worst I've ever met.. full of bugs! The customer service supervisor is arrogant and useless! I'm not going to use Wizzair again I will pay more but I will never use them again! I will bring this to the court and European Consumer Centre..

Wizzair is a scam! After arriving at my gate, Wizzair purposely delayed the flight so that the staff could cash in on everyone's carry-ons. The staff at the Wizzair gate in Madrid Barajas insisted on being paid 60 Euro - Cash Only (they refused to take credit cards - now how legit is that?) in order to let me board the flight and confiscated the carry-on that I had used on numerous other flights during this trip and others (standard carry-on that fit and complied with every other airline I had been on). They could have easily asked people to pay or rearrange their luggage when checking in, but instead chose to trap everyone and force people to pay cash when they had no other choice left. People were ripping the wheels off their carry-ons or simply abandoning them at the airport! It was a complete circus, a scheme orchestrated by a criminal airline. Wizzair's size requirements do not comply with international standards (no well-made carry-on with wheels will fit their frame) and their policies and employees are simply abusive and immoral.

Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or listed in any of the information or web pages until you actually try to print them. Obviously to get to this point you have already booked your flight. So effectively a hidden charge. I then spoke to the most irritating call centre ever who kept informing me of the 7 days rule and actually just totally missed the point that I had been mis-sold as at no point was this detail mentioned. the supervisor came on and stated that it was in the extra information section and told me to start a booking and check, I did and lo and behold it was not in there. Unable to then cover up his total lack of knowledge of his own companies terms and conditions he just passed me back onto the other adviser. Plus at 77p a minute to ring and being on for 28 minutes it cost me £21 just to call them. Totally disgusted the Trading Standards continually allow these budget airlines to get away with this type of obvious scam (how many people have access ot the internet or printer abroad and how many people want that hassle?). Awful service, lack of knowledge of staff, and total lack of any kind of understanding of the problem. If I could give zero I would. have complained but am not expecting much!

I flew with wizzair a couple of times so far, and I must say they are a decent company for lowcost flights.
I heard stories about delayed flights and such, but I was never one of the unlucky people to have this happen to me... Everytime I few with wizzair, my flight left and arrived on time, once it arived sooner than expected.

I think they offre decent service on board of their planes as well... the foods and bewereges they sell are a bit expensive, but to quote someone in a video I watched recently - hey, you're sitting in a chair, up in the air, drinking your coffee! Appreciate it.

I'd recomend wizz as a low cost flight company to people who want to travel at minimum cost...

Hi. Wizzair do not care about costumer service. There is no information about flights canceled due wether condicion. My flights were cancled twice. Secend one after 12 hours i got information thet my flight has been cancled. There is no way to reach call centre, there is no information on webside and call centre staff do not care about costumers. I spend 24h on luton airport and didn't get any help from that company. Pasengers didn't even get food voulchers after 12 hours of wait for cancelation becouse check in wasn't even open. In the future i will never choose Wizzair and do not recoment use that airline to anyone. Thank you.

I booked 2 flights plus transfers from liverpool to gdansk with wizzair despite repeated e-mails to get the transfer vouchers they eventually sent them by e-mail 10 minutes after our flight took off whenever I try to complain to them I get a generic e-mail telling me that customer services do not deal with complaints. Can anyone tell me how to get my complaint to wizzair.