WIZZ Air
Reviews and Complaints

Ne au ținut la predarea bagajelor 4h și jumătate, noi am fost cu 4 h jumătate inainte de zbor in aeroport, am mers la ea I am explicat ca pierdem zborul și ne a asigurat ca nu vom pierde pana nu sunt toți pasagerii în avion, surpriza avionul plecase.mentionez ca au bagat alți pasageri înaintea noastră de la alt zbor.

buna ziua, am o reclamatie in privinta serviciilor din aeroport de la predarea bagajelor de cala. Noi am fost cu 4 h inainte de zbor in aeroport si au bagat pe altii jn fata de la alte companii aeriene iar noi am pierdut zborul. Va rog sa mi inapoiati banii integral daca nu o sa merg mai departe cu reclamatii la opc, protectia consumatorului. Astept un raspuns urgent, este inadmisibil asa ceva!

I am writing to file a complaint in regards to a ticket sale at Stockholm Skavsta Airport on April 20th 2020, I and my Wife were Verbally abused, threatened and overcharged by the staff acting on behalf of Wizz Air.

I phoned Wizz Air on 19th April 2020 to ask if Tickets could be bought for cash at Stockholm Skavsta, as we had to Fly back at the last second to Budapest (as I had my Credit card stolen and could not purchase online), I wished to purchase the "Wizz & Go" option for our flight as we had 4 items of Luggage to transport, and 2 of which were cabin bag sized, I was told by Customer Service that this was fine, and this type of ticket could be purchased for cash at Skavsta.

We then travelled to the airport on the 20th April, but when we arrived at the "Customer Service" desk and asked regarding the flight and the ticket, we were aggressively demanded our documents to be handed over to the clerk who had no ID on her as we had not even requested a ticket at that point, when we mentioned that we wished to Fly to Budapest, she aggressively said to me (Myself being a British National) that "People like me CAN'T enter Hungary, What am I doing here?" my Wife then informed her of the Hungarian legislation that Spouses of Hungarian Nationals can Enter the country during the COVID-19 outbreak, my Wife being a Hungarian National, she then proceeded to throw our Personal ID's around saying we then shouldn't be in Sweden then.

I attempted to calm the situation and try to book the tickets, as we only had a short window to get through Baggage Check and Security, we told her of the ticket we wanted, she then shouted at us that she won't book that type of ticket, that she is not allowed to, she does not work for Wizz Air or for Skavsta Airport, at this time her supervisor appeared and I tried to speak to her, and we were ignored, we were then quoted a price for the ticket by the other woman for over 1000 Euros, I asked her if I could see her screen and what gives her the right to charge an exorbitant amount for a ticket which I know would only cost at most 300 Euros, she proceeded to then abuse us because we had "extra luggage" and "Why do we need extra bags?" and "We should throw our bags away then, they can't be important if we can't afford to pay", this was the same amount of luggage we had flown into Sweden, to Skavsta on 18th March 2020, by Wizz Air from Vienna, I even showed her our tickets for that journey, she then Said "She informs us that we are in Sweden and we have our own laws".

She then proceeded to say out loud that we are liars, and possibly have fake passports, she then focused upon my Wife, who was Wearing a Pendant with a Jewish Star of David attached, this woman then suggested we "Go back to the Middle East", as we both are Jewish, I take this as the most insulting to our Faith and Identity.

As I attempted to ask once again for our tickets to be bought, she made another comment that "You people have money, why are you daring to argue with me?" at this time we had seen that she had called 2 security staff over to harass us as well, saying that if we did not like it then we shall leave, even if by force.

I once again attempted to say that the cost of the flight should only be around 250 Euros, the woman became angry and then walked off, all whilst my wife spoke to security, the Woman came back and said, no she will not offer the Wizz & Go, we HAVE to take the Basic, and then proceeded to charge us almost 500 Euros, I asked could I see the screen as I want to make sure the figures were correct, she then threatened to call the Police, and mentioned that She is not like "Us" meaning us being Jewish and the prejudice regarding Money, I requested the terms and conditions she works under and she refused to give any further documentation, I paid for the tickets, a total of 480 Euros, she then threw my change back at me along with the tickets, by which time it was close to the Plane leaving, we then had to race to Baggage check and then Security, and as my Wife is currently Pregnant, she needed food and Drink, as there was non in the Airport, she became ill upon boarding the Aircraft.

I do not take this level of abuse for wishing to buy a ticket, as this woman's Antisemitism and Racism, as well as that of Skavsta airport towards My Wife and Myself, as well as overcharging us by double, as well as the 2 bags we wished to carry on to the cabin being damaged in transit, this has cost us over 500 Euros more than we bargained or budgeted for, we are requesting this back in compensation, as we have many damaged items from the flight due to being forced to place 2 of our bags into the hold down to this Woman and the airports "policy" of which we were not given upon our request.

Re Wizz Air electronic invoice BWUK-2822589 / PF17RT
I am in receipt of this confirmation of cancelling my wife's flight from (London)Luton to Tromso from 2nd to 9th March 2020. I am keeping my own flight .
The circumstances behind this cancellation are medical. My wife Sheila Redfearn who is 76 has developed a serious foot problem as verified by the attached Doctor's letter.
I realise your policy as regards cancellation penalties but hope you can consider a refund in view of the genuine and unplanned nature of this case.

I look forward to your response, yours faithfully, Michael Redfearn (Revd)

I am filing the following complaint:
On January 11, 2020 I was forced to pay 25 euros extra from malev Ground Handlling in Budapest. I was carrying a backpack with my laptop and a 30X 40 cm shoping bag from mLuxembourg.
1) Unethical behaviour from Hungarian ground crew (WIZZ AIR counter).
2) Refusal to board the flight Athens if I don't pay 18, 000 HUF (see attached 3 different receipts) or 25 euros immediately for a shopping bag 30X 40 cm.

I am requesting a refund of 25 euros charged to my credit card.
The 25 euros is an extortion fee for a shopping bag 30x40 cm that violate EU consumer laws.
For the Ryan Air flight Luxembourg-Budapest I wasn't required to pay anything extra carrying exaclty the same personal belongings.

Sincerely,

Dimitrios Vorris
[protected]@gmail.com

My name is Lubka Sivakova. My flight, W9 7674 on 28th December was terrible. I paid for my seat 37D and when I sat down on my seat a steward came over and asked me to swap my seat for a different one. He didn't explained why I needed to move, he just showed me different seat where I had to go. Later, he came back a second time and said I needed to move again, I wasn't happy at all. In plane there was chaos, people were being moved all over the place, all because some families wanted to sit together. I had horrible experience to move from my seat what I specifically chose and paid for, all because I was traveling alone. This is a form of discrimination.

I want a refund for my seat which I paid for and some of compensation for the discrimination I had to deal with.

Please find attached my flight ticket, picture of where the steward moved me to and a picture of the steward.

Wiz air has no email customer assistance? All mails to their mail ids gets bounced back which is very bad! V r on a holiday in Norway and don't have a fine access and want to reach the customer support ! How do v do this if all
Mails are bouncing back and no reply for any of our mails !very Sad service fm a reputed airline like wizz

This is my concern

Our booking ID is PIV79E
Pls note- we would like to cancel our seat selection and instead opt for a 20kg baggage per head.pls suggest how to go about this.

Dear Skyscanner,

I have submitted this below complaint about the conduct of Wizz Airline. I would welcome your views on the way that my booking has been dealt with, and seek your support in remedying the situation.

King regards,

Martina Rouse

Dear Wizz Airline,

Please note that I require an URGENT response as I need to make some rapid changes to recover my sister's wedding party.

I made two bookings with your service on the 30th October 2019 (reference numbers YGPRUA and G6V8TL) to fly from Liverpool to Budapest at 8.40am on 16th July 2020 for a 2-night trip for my sister's Wedding party. I made these bookings through the Skyscanner website which only allows a maximum of 8 passengers for one reservation, as I had more guests than this I had to purchase the flights in two separate transactions (using the same email address, debit card and contact details).

Yesterday, 21st December 2019, two months after securing my flights and after organising many other details for my sister's wedding trip, I received an email to say that just one of my two bookings (reference YGPRUA) had been removed from their initial flight and placed on an alternative. This alternative arrives at 1.30am the following morning (a full 13hours after the initial scheduled arrival) - a huge dent into a two-day trip. As you can imagine, this is impossible for us to accept.

Immediately I attempted to minimise the damage that this has caused. I looked at your offer of replacement flights to try to find options for earlier that day or for the day before, but no alternative flights are available. Secondary to this I contacted your call line to request that my passengers were placed back on the flight that they had been removed from. A flight that I still know is running, as half of my guests are still on it! Your call staff informed me that this request was not possible. I therefore requested to cancel both my bookings with your service, as I will need to make alternative arrangements for us all to travel together in some other form. I was informed that I could only cancel the rescheduled YGPRUA passengers, as I should not have made two separate reservations! An option that was not available to me through the Skyscanner website.

I would like to formally complain that half of my party have been ‘bumped off' your morning flight to Budapest (flight number W6 2212), leaving me with logistical problems that I cannot resolve without incurring further financial costs to my sister's family and friends, or for the loss of a group holiday to celebrate my sister's marriage. I would ask you to consider how you would feel if this was to happen to you or your family, without reasonable cause or explanation.

I respectfully request that all the money is returned for all the members of our party (both bookings YGPRUA and G6V8TL), or that all of us are reinstated on the original flight. I look forward to your earliest response so that I can resolve this pressing matter.

Yours Sincerely,

Martina Rouse

Flight was delayed by hours in June and have been waiting for the repayment and this has not happened

I have contacted them by email on several occasions and they still have not paid the money.

They replied by email stating that they accepting that they accepted the liability for the delay and the would refund the money and they have not responded to me since November. I am a student and wanted the money back in my account by Christmas and this has not happened. It took 4 or more calls to get through their customer calls and then they said that someone would get back to me and this would be paid within the week, this I find unacceptable.

Chloe jones

I had a flight with this suck airline in Sept 2019, WizzAir changed the airport of my flight back to London from Kyiv, from Zhulhany to Boryspil, since then I was not able to register online, because site was not accepting my registration, I also was trying to register in app and the same result. When I booked the tickets (before flight to Ukraine) I've booked the seats for myself and all my family (wife and three children), and they've been lost when the flight was changed to Boryspil. Apart of that, I've been charged by airport for registration fee, in total 157.79GBP. Then I claimed that to WizzAir but they've rejected my claim. Some time ago, I had another booking with WizzAir, and then thing has changed, so I was asking to move my flight to a bit later in the same month, with extending the flight back for 1 month, 1) they did a refund for about 30% of original cost! 2) they've charged me about 65% of the cost of new tickets! Disgusting!
Never use this company, poor service, no response for month(s), no resolving any issues, no refunds, no compensation at all for any fault from their end, and to be honest the prices is not for low cost.

--------- Forwarded message ---------
From: Wizz Air Customer Relations 1
Date: Thu, 31 Oct 2019 at 14:00
Subject: RE: Request status changed Case UID: d2e2b765 PNR: V86S5V [ ref:_00D1tDYrQ._5003X1kivHE:ref ]
To: [protected]@gmail.com

Dear Ms. Marinela,

Thank you for contacting Wizz air Customer Service Department.

We would like to apologize for any inconvenience you have experienced due to this situation.

Could you please send us the Denied Boarding Form issued at the Airport in order to further investigate your case.

Should you have further questions or concerns, we remain at your disposal.

Best regards,

MARIYA DIMITROVA
CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group)
customerrelations1@wizzair.com | wizzair.com

PRIVACY AND CONFIDENTIALITY NOTICE
The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete/destroy the received email (including any attachment) from your system.

Hi I would like to claim 400 euro compensation for denied boarding on flight W6 3007 as no place on flight and postpone my leave to 15:05 with flight W6 3007 which had one hour delay leave from Otp and arrived at LTN at 18:50 . I would like to know were I can post the pictures or proofs that I need to provide? I would also like to know when and how will it be reimbursed. Kind regards Marinela

--------------- Original Message ---------------
From: Wizz Air CR 1 [customerrelations1@customerservices.wizzair.com]
Sent: 9/26/2019 7:01 AM
To: [protected]@travelfusion.com
Subject: Request status changed Case UID: d2e2b765 PNR: V86S5V

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Dear manoliu marinela,

Please be informed that after several information requests from our side, we have not received any response from you, therefore we will mark this case as closed.

We hope our colleagues could help you to solve your request in the meantime, but if you require further assistance, please respond to the original follow-up e-mail.

Best regards,

WIZZ AIR CUSTOMER SERVICE

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[Some airlines may require you to fill in a specificform to make a claim - you may wish to checktheir requirements before you send this letter]Flat 5 John Pounds House, 52 Forest Road, Bordon, GU350XS, [protected]@yahoo.co.uk, [protected][Airline customer service address]30/10/2019Dear Sir/Madam, Compensation claim for a disrupted flight due to technical faultsI am writing regarding flight W63003 on 10SEP19 from Bucharest H. Coand to London Lutonwith the scheduled departure time of 11:35. My booking reference is V86S5V. This flight wasoverbooked by wizzair and we were denied boarding . The passengers in the party were Robert Mircea Tiban and Marinela Manoliu.In light of the judgments in the cases of WizzAir v R.M. TIBAN and M. MANOLIU, I am seeking compensation under EC Regulation 261/2004 for this disrupted flight. My scheduled flight length was 1313 mi, therefore I am seeking €400, per delayed passenger in my party. The total compensation sought is €800+RON127.45+£28+ extra for the time of the delay (2 month not actioning it).I look forward to hearing from you and would welcome an acknowledgement within 7 days. Yours sincerely, Robert Mircea Tiban and Marinela ManoliuDuring the disruption the passengers in my party were not provided with any refreshments and I have attached receipts for the cost of purchasing our own refreshments. Please refund£200 no receipts as we were told by Wizz Air that Bravo Fly is not sending them some informations on the booking and Bravo Fly were telling us they did not received any email regarding this booking.The fly that we left with had one hour delay and it left late.

Denied boarding due to overbooking by air company on flight from Vilnius to Athens on 14th of August 2019 . According to their Policy, should be paid compensation and refund of tickets. In the airport was filled all necessary documentation (DENIED BOARDING COMPENSATION FORM) which was sent to WizzAir complaints department. They answered 1 time asking to send this documentation again and disappeared! No answers to my several emails, no information at all when the compensation will be issued! Almost 1 month and no answer, no clear information!
How is possible nobody even answer?!

Dear Sir/Madam

I had a terrifying experience this Tuesday September 10 when I arrived on Wizz air at Luton Airport between 13.20 and 14.00.

You need to know that the arrival arrangements at Luton Airport left me traumatised, scared and humiliated.

I subjected to a most degrading treatment and it was the part of day-to-day practice at this airport.
Due to the overcrowded conditions at the arrivals corridor and absence of the security and police staff, some of the male passangers became aggressive and harassed women. There were hundreds of passengers, 95 per cent male 25-35 years old, who were acting aggressively at the arrivals.

I was inappropriately touched 4 times while in the queue for the passport control. The line was long and narrow and the man behind me would not stop touching me while pretending to be moving along.

At the same time my travelling companion was racially harrased by another passenger in the queue for the border control.

She was clearly distressed and she was crying. But the airport staff ignored my calls. No action was taken when I alerted various border control officers to the issue of harassment.

The airport staff just looked away. The man security officer was unhelpful and he let the perpetrator of racial harassment walk away without waiting for the police officers. After 30 minutes the police arrived to address the problem. The charges were filled and the legal process is due to take place.

This experience of travelling through Luton Airport left me feel sick and scared to travel.

Although I am a long time costumer of Wizz airline and I enjoy flying with Wizzair and I never had a problem with the airline, I will not book my travel with you as long as I have to use Luton Airport.

Their services are against health and safety regulations. I was shocked to be treated that way and I will not be using this airport on the future.

Kind regards

Alina

Hi!
Sadly I am a regular customer of Wizz air, but what happened with my last booking is outrageous. I bought tickets for the flight number W63771, my confirmation code being L9MLPS.

On the date of 16 August 2019, at the end of booking reservation, I chose the end total sum: ‎lei1, 254(amount in Romanian currency) to be paid in British pounds. The operator is allowing this change so, I've paid the requested amount in pounds- £264.54

On the date of 18 August 2019 I've called Wizz customer relations at 10.58 AM to discuss about the amount paid- £264.54, how the company reached this number. On my calculations, the amount what was paid in pounds, conducted the value of pounds converted being lower than the Euro! At this date, one pound is rated at 1.09 euros, so imagine my consternation- I've paid the value of the tickets on pounds rated lower than euros!
But no, mr. Emanyo from wizz air- customer relations, had the ability to explain to me what really happened- I have been the subject of 'tax for currency conversion', meaning the company taxed me £20 for this conversion.

How is possible even to consider this to be a conversion- the company site is allowing you in what currency to make the payment. There is not any note/ sub-note to inform you at this stage when you are about to pay the amount- if you chose to make the payment in other currency you'll become subject for an extra tax.
Furthermore, Mr.'s Emanyo explanations left me with a bitter taste-'you signed the terms and conditions yes, so you'd better read more carefully those because this tax you can find it explained in there.'
Hilarious is the fact even the issued invoice no. 065691659Z (attached in here) has no reference to the conversion tax or the currency in which was done.

This for me represents a Wizz air scam- one to make extra money from customers, even disregard some of them -including me, are regular.
Please respectfully find a proper solution to my request, one to refund my money and why not a solution to avoid in the future further similar situations.

I was unable to check in on line so arrived at the departure airport (Sofia) 3 hours prior to take off. When I eventually got to the end of the line I was told I had to pay an extra 60 Euros for not checking in on line or I could not board the plane. This is blackmail and extortion. There was no discussion, pay up or don't travel.

I have absolutely no expectation of a refund so won't waste any time on this, other than to say that I will never trust Wizzair again and will tell everybody else to avoid this thieving company.

Ved ankomst til Bergen, I dag 25.7. 2018, var Håndtaket på kofferten ødelagt. Det er det Håndtaket som kan dras opp og ned. Nå kunne det med anstrengelse dras opp ca 10 cm, men skal kunne dras opp ca 25 cm.
Kofferten er ikke mye brukt. Merke Epic Pop, cava 75cm troll ( 75×53×30)
Kostet ca 1500 norske kroner I 2017
Mvh fra Grete Bremar, Norway

OUTBOUND - W9 4471 LTN to BRI 14/07/19 - Firstly the online check-in process seems to be designed to frustrate, deceive and extract the maximum amount of money from its customers. The check-in menu isn't clear at all and doesn't cope with more that one passenger checking-in at a time. The system mixed up our passport numbers which didn't show up until the return journey which caused a additional delays and more confusion.

RETURN - W9 4472 BRI to LTN 15/07/19 - We decided to check-in at the airport this time to avoid the painful online check-in experience we encountered on our outbound journey but had no idea what was about to hit us ! - We had to pay an EXTRA 35 Euros each at the airport check-in because we were told that as we didn't use the online check-in facility, and we just had small cabin luggage (and not any cargo hold cases) we had to pay a fine ! Also, Boarding Gates changed two times just before the plane was due to take off. First Gate change was real (but not announced over the tannoy), the other change was a tannoy announcement error, so we had people moving all over the place not knowing what was happening at all.

Oh, the flight was delayed 40 mins because of this too.

Obviously, this will be our first-and-last time we'll risk using this outfit.

It's really bad that wizzair is harassing people over 30, who went on interview for cabin crew. Many people with experience and great cv-s were sent home because of their age, and young and pretty girls with zero English and experience were chosen for cabin crew. I've traveled many times with this company and am disappointed. You can't have only pretty faces that will do you no job. Flight attendant needs to communicate with people, not just look good .
I'd say wizz is harassing people which is against European laws!

Yesterday morning, 4th July I flew from Charleroi to Sofia with flight number W6 4328 which departed at 8.45h from Charleroi airport and landed at 12.20h in Sofia. First of all we waited for our luggage for more than 45 minutes. Than I thought came on a different conveying belt which was not even announced. As a result when I opened my luggage at home, I found out some things were missing. In Brussels I had put a brand new bottle of perfume in my luggage, which I didn't find in Sofia. Please, let me know how I can be compensated for that inconvenience!