WIZZ Air
Reviews and Complaints

I wasn't allowed to travel as my e-visa wasn't printed. My problem is not with the fact that the visa should be printed! My problem is that I wasn't told that at the check in desk where I had the chance to print it outside the airport as I had time and Taxi's to do so.
I was told that it should be printed only at the boarding gate! Now I've worked in Ryanair and I know that a passenger will be refunded in the case of an agent mistake. My second problem is the treatment I received from the Agent (which later I found that she was the supervisor of the flight).
I was trying to talk and reach a solution and explain the fact that its not my mistake by her answer was "when I say no stop talking to me" that was the only time she forced me to raise my voice cause this is not customer service at all! We were taught to never stop the conversation as long as the customer did not! After so I asked for a manager from another agent which was not aggressive and seemed to be trying to help and when she told the supervisor in hungarian that I want to see a manager she laughed! And told me there's no manager or supervisor and that she is the supervisor of the flight and in case of any issues to contact the customer service. So I was left in the airport with a very disappointing treatment and hours of waiting in the airport making phone calls to solve the issue.

This makes me not drop the case and I will chase it till the very end! Note (I saw several people having fights with Wizzair during the waiting hours in the airport). Bad reputation matters Wizzair!

Its not anymore a matter of money only, its more of a matter of treatment and zero understanding very unfortunate to say!

My son and I flew to Cluj with Wizz Air on 25th May on a return flight coming back on 27th May.
On the way to Cluj I checked in, entering all details on line and printed our boarding passes at home. On return flight we hadn't printed our boarding passes so when we got to the airport we were asked to pay 70 Euros to get our boarding passes.

We asked if we could check in on line on our phones as all our passport details were already entered but the answer was no as it was less than 2 hours before the flight.

I find charging 70 Euros for two boarding passes and not allowing customers to check in on line because if is less than two hours before the flight unacceptable.

I would like to request a refund of 70 Euros.

Our travel itinery is printed below

Fwd: Your travel itinerary: JIRIXE
Yahoo

---------- Forwarded message ---------
From: Nasrin Nasseri
Date: Fri, 24 May 2019, 15:52
Subject: Fwd: Your travel itinerary: JIRIXE
To:

---------- Forwarded message ---------
From: Cyrus Imregun
Date: Fri, 24 May 2019, 14:25
Subject: Fwd: Your travel itinerary: JIRIXE
To:

---------- Forwarded message ----------
From:
Date: Thursday, May 23, 2019
Subject: Your travel itinerary: JIRIXE
To: cyrus.[protected]@gmail.com

Wizzair

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FLIGHTS HOTEL CAR RENTALS MANAGE
MY BOOKING TRANSFER PARKING

Tel: in the UK: 0330 977 0444 (local rate)
Please note this number is for existing bookings only.
Please have your booking confirmation code ready.
Flight confirmation code: JIRIXE
Passenger info
Title First name Last name Route Cabin baggage Checked-in bag Seat
MR Cyrus Imregun LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
MS Nasrin Nasseri LGW-CLJ 1/40x30x20 0 -
CLJ-LTN 1/40x30x20 0 -
Flight details
GOING OUT Flight Number: W6 3310
Departs from: Arrives to:
London Gatwick - Terminal South (LGW) Cluj-Napoca (CLJ)
24/05/2019 21:00 25/05/2019 01:50
COMING BACK Flight Number: W6 3303
Departs from: Arrives to:
Cluj-Napoca (CLJ) London Luton (LTN)
27/05/2019 11:10 27/05/2019 12:10

YOU ARE PROTECTED
Book your car or hotel within 24 hours via these links to benefit
If you book additional travel services for your trip or holiday via this link/these links, you will NOT benefit from rights applying to packages under Government decree No 472/2017. (XII. 28.) on contracts for travel services and in particular contracts for package travel and linked travel arrangements.Therefore, Wizz Air Hungary Ltd. will not be responsible for the conforming performance of those additional travel services. In case of problems, please contact the relevant service provider. However, if you book additional travel services via this link/these links not later than 24 hours after receiving the confirmation of the booking from our company, those travel services will become part of a linked travel arrangement. In that case Wizz Air Hungary Ltd. has appropriate protection in place to refund your payments to Wizz Air Hungary Ltd. for services not performed because of Wizz Air Hungary Ltd.'s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. More information on insolvency protection.
Payment summary
Payment date Payment method Payment ID Status Base Amount and currency Payment in selected currency
23/05/2019 V3 [protected] declined 559.96 GBP 559.96 GBP
23/05/2019 V3 [protected] confirmed 559.96 GBP 559.96 GBP
Description

Total
Fare price 165.49 GBP
Fare price 165.49 GBP
Fare price 99.49 GBP
Fare price 99.49 GBP
Administration fee 30 GBP
Grand total

559.96 GBP
Reservation information
Customer contact name: MR Cyrus Imregun
Customer company:
Customer address: 16 Courtfield Road
Confirmation code: JIRIXE
Booking date: 23/05/2019
Add travel services
ASSIGNED SEATING
Wizz Air now operates assigned seating!
It is still not too late to select Front row or Extra Legroom seats for added comfort.
UPGRADE SEATS
For more information click here
WIZZ PRIORITY
Only passengers with WIZZ Priority will be able to bring their hand luggage (55x40x23cm, max. 10kg) onboard subject to boarding procedures at each airport.
ADD WIZZ PRIORITY
For more information click here

Baggage allowance
Please find all baggage related information by clicking on the link below.

BAGGAGE ALLOWANCE
Itinerary
This itinerary is a confirmation of your reservation and part of your electronic ticket. Your booking is now confirmed and you do not need to contact us before flying to re-confirm your travel arrangements. This ticket is issued as a ticket with fixed flight date. According to the tariff rules, all fares, taxes, charges and fees for other services for unused flights are non-refundable except as explicitly provided in the general conditions of carriage. All Wizz flights are economy-class only.
Travel documents
Approved photographic ID is required on all flights to comply with the requirements of your departure and destination countries. If you have checked-in online you must present the same travel documents given during the web check-in at airport security and boarding gate.
Guide to faster travel through the UK border

Children/Minors
If your reservation includes a child/minor please make sure you are aware of the rules of the departure country regarding children travelling abroad. Please make sure that you are in possession of all the necessary documents (eg. permissions from parents not travelling) required by that country. If you are travelling with an infant and have checked-in online, please print the infant's boarding card as you will need to present it at the boarding gate.
Changes of reservation
You can change the date, time and routing of your flight online or via the call centre and up to 3 hours prior to scheduled departure time. You will be required to pay change fee and any fare difference if applicable.
Claims
Acceptance of the baggage without complaint made before leaving the transit area and without completion of the Property Irregularity Report (PIR) is considered to be evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage. For more information regarding baggage claim please refer to the proper section of the general conditions of carriage.

Complaints relating to the carriage by air (other than baggage claims) must be made in writing as soon as possible, after arrival of the flight in connection with which you would like to complain, but not later than within 2 months from discovering the circumstances giving rise to the complaint. You are liable for any loss or damage arising from the delay in making your complaint. Wizz Air will assess the complaint according to the general conditions of carriage effective on the day of the contract.
Medicine on Board
We kindly recommend taking any necessary MEDCINE on board with you which you might need during the flight. Keep medicine in your HAND LUGGAGE at all times in its original packaging, carry enough to last the duration of your trip and carry it in your HANDBAG for easy access. We kindly recommend that you inform your cabin crew of any ALLERGIES or ILLNESSES. Wear a Medic-Alert bracelet or necklace. Consider avoiding travelling alone if you have health problems.
Conditions of contract
Carriage is subject to the applicable tariffs. Please refer to the general conditions of carriage available on wizzair.com.
Liability
If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention or the Warsaw Convention may be applicable. These conventions govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss or damage to baggage. Please refer to the general conditions of carriage and applicable national and international legislation for complete information regarding air carriers' liability limits and claims procedures.

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Hello there today on 17 of may 2019 i have missed my flight from Sofia to Larnaca, i dont know who fault it was but that gonna cost me quite much. So let me explain what happens. The flight is at 6 oclok in the morning at 20 minutes to 5 which means 4;40 i got checked out and the guy told me gate number 3, so i went there and waited my turn to go on the gates. There was a huge amount of peoples because of the another flights and i couldnt reach the way going to my gate, so once i get to the gate it was CLOSED, then i went back to the border police and asked them why is it closed and they have said you miss the flight. There was another 2 or 3 guys with the same problem as me, so i went to the wizz air and asked them whats going on they said go to the tickets office and speak with them, we went there and the lady said its not our fault, asked her who mistake it was she said the security of the airport, so i went to ask the guys who make checkouts and they said its not their fault but wizzair. So all in all i have lost my ticked, i already bought a new one for 19 of may on sunday and i miss alot of money for this 3 days, so my question is if there is something you guys can do for me as a compensation for this problems? I upload my board card so you can see the details and i will wait for ur answer please.

I have been a regular wizzair customer. I pay my yearly membership fee and fly with them multiple times per year. I even have their app on my phone.
I just tried to book my fifth trip with Wizzair in the last year.
Two minutes after making the booking (LYDI9M London Luton - Tel Aviv, June 5th 2019), I realized I made a mistake with the dates and tried to cancel the flights so I can rebook them for a different date.
I did not see any clear indication that I would effectively be fined 60 pounds for each leg of the flight. I think it's unacceptable to do that without clearly telling the customer that is what will happen. I was told the amount I would receive, but I understood that to be the amount refunded only for the outgoing flight, since they are effectively two separate purchases, and that the amount for the return flight would follow. At no point was there a notice regarding the deductions being made.

I called customer care immediately to ask for help, and was met with a blank statement that these are the policies of the company. When I asked to speak to someone more senior I was told 'we don't have a manager' and I was ultimately hung up on. I am a regular customer and their customer care representative hung up on me.

Transparency is Wizz's responsibility - if they intend to conduct themselves ethically, of course. If I am about to be fined 120 pounds for a mistake - a single moment of confusion - which I attempted to correct within three minutes, it is their responsibility to make it crystal clear. Unless they intend to confuse me out of my money.

I request this money back. I don't even want a refund, but credit in my account, and the opportunity to use it on a flight with this company.

My family live in Israel, and Wizzair have been my chosen airline to visit them upwards of five times a year. If I do not receive acceptable customer care in this instance, I will absolutely take my business elsewhere.

Maya

I was part of open recruitment day and I'm really disappointed from what happend, they didn't choosed people with experience and fluent English, they chosed people who are close to them, who they have connections or they are friends, I'm disappointed from your company, and on the end if you just hire top models then you need to put that on your page, if someone is good and worked for years for billion dollars worth companies and it's not good for you then fine

Dear Sir or Madame:

I wish to express my dissatisfaction with your online service. I have bought your standartd memebership. Not only it did not give me a discount for the plane ticket that I bought at the same time with wizz club discount, but it does not want to give me the discount for another flight that I want to book. It indicates that I do not have one (memebership) and that I have to buy once again the wizz discout club memebership . I want to book the flyght this evening, but it does not give me the discount. Tommorow, the ticket could be at an another price. In case like that, I would pay more, beacause I cannot use the discount that I have paid for today. The whole idea of the this product that Wizzair is generously offering, is to make people pay less and as a result to stimulate them to become faithful clients. I as someone that plans on flying with Wizzair regulary, wanted to use this marvelous service, but I have only wasted my time and energy this far. The discount gives me more trouble than priviledges. Futremore, I have not even receive an email for confirming my membeship . However, I have received a confirmation that I have successfylly paid my plane ticket plus the membeship. I thought that maybe there will be instructions on what to do in a situation like this so I searched online. Ther was nothing, onle the regulalor instruction how to buy the wizz discount club. Onec ageain, I have read the instructions how to use my disconut membership. Once again, I have tried to buy the ticket via my personal account, but it did not work. It isn't even marked that I have a membership on my account. I find this situation unacceptable. Not only am I wasting money, but also my time.
For compensation, I would appreciate that the first plane ticket that I bought to have the discount that my wizzair club discount gives me (10 euro) and that the second flight that I wanted to book wil be at the same price at the time that I will finaly have my wizz discount club activated ( for which I have already been charged, which is showed at the photos that I have attached). And also that I have a free bagage 10 kg for both of my flights for the time and energy that I have invested in trying to use my membership.

Date of the incident: 10/03/19
My profile: acoount number: [protected]
Ticket that I have already bought at the same time with the discount: Sofia - Geneva 13/05/19 - Without Wizz discount club 97.99 lv., with the discount 77.99 lv.
Ticket that I want to buy after I have paid my discount, but does let me use it: Geneva - Sodfia 10/05/19: without the discount 69.99 CH, with the discount 57.99 CH

email: [protected]@abv.bg

Please let me know as soon as possible what action you propose to take.

Sincerely yours,

Vasilena Lachkovska

Hello

I am a regular passenger of WizzAir company and had my flight on the 31.01.19 at 23.10 from London Luton to Chisinau and was heading towards the airport at 19.00 by bus. When I got to the airport, I was told that my flight was cancelled and I need to wait for the next one, which had to depart at 6.30 the following day. Understanding that I need to do something for the next 10 hours as I was in the airport, I asked about any accommodation that wizzair has prepared for us as I wasn't informed by phone in any manner, the airport staff member said that they are trying to organize a hotel room for us. We received only 7£ in vouchers for food to wait until the next flight, an amount that is hard to spend on enough food in order to resist for 10 hours...
While I was waiting all the night in the airport, no one called us in regards to the hotel room and nothing was solved. We basically stayed in the airport all the night. I was tired, hungry, worried, all covered in sweat and getting very frustrated at one point because of the situation.
When the time approached to make the check in for the flight on the following day of 01.02.19 for 6.30, at about 3.30 we tried to approach wizzair gate in order to start the process of check in, but we were told that is too early and we need to come back at 4.00. By that time, about 9 other gates were open for wizzair with All destination purpose, but none of them were dealing with our flight, so we basically had 1 person on the gate for the whole plane of 180 people to be done the check in, and after our multiple complaints to the supervisors of the airport, they told us it is not their responsibility to provide personnel for the gate to make the check in, it is actually wizzair. Nothing was organised for the process to go faster and we stood for 2 hours waiting to be checked in.
When the time came closer to 5.15 and we tried to find anyone to help us with our problem of having a lack of staff on the gate, there were people wondering around the gate next to the chair of the check in position, actual staff members that were able to help or change the situation and were constantly on the phone, not providing with any specific information of any progress. I have to mention that the superiors which came around us did not try to help at all and were too busy talking about their personal lifes and joking around instead of solving the issue. They were pretending to show that they are calling someone on the phone, but never started calling anybody actually. Finally in half an hour, at about 5.40, out of nowhere came another 3 extra staff to help although there were other 9 gates open for wizzair that were available to use, but did not allow us to...
After a crazy rush to get on the plane, when we finally got on board, the captain asked us to be patient and wait and understand that he has nothing to do with this issue of wizzair and try to be respectful to his staff crew, a thing which was not even under any question, but it was already a devastating state of feeling of being respected as a customer, we had to wait in the queue for 6 planes to get the plane ready to get in the air, as there was snow on the plane and it had to be removed and cleaned. I have to say that we stayed on the plane for about 2 hours until we finally managed to take off, and to be honest, this was unbearable already...
I want to complain on the lack of organisation and care that I experienced on that night for my flight, considering that I did not receive a message on my phone about the cancellation and would have actually stayed at home and not wasting my time in an uncomfortable airport, secondly, if the company was aware about the cancellation and such a time difference between the 2 flights, why didn't it take care of the hotel rooms in time, before we would have arrived in the airport and making sure we feel comfortable, thirdly, the number of personnel being available and not willing to make an effort to help us get on the plane faster and not wait in the queue for so long at the gate, fourth, if the plane is covered in snow and the flight has to be at 6.30, the cleaning of the snow should last not longer than 20 min and not keep us waiting for so long.
I would like to say that 7 £ voucher for food wasn't enough at all for 7 hours and 30 min between the flight, and hotels were never booked or contacted in regards to accommodation for the time being and the wait for the cleaning was way too long.

I want some compensation for this case, and I think it would be fair to have my money back for this ticket, considering the stress experienced and time lost.

My name is Dragos Dalta, I had to fly on 31.01.19 at 23:10, flight number WIT89R and flew instead on 01.02.19 at 6:30, flight number W63798A, not forgetting that it ended up to be 9.00. I would like to be contacted via email: [protected]@yahoo.com in regards to ways of solving this uncomfortable experience and getting a refund of the ticket.

Best regards

Dragos Dalta

i has been to fly at 11.01.2019 from Kishinev airport to London Luton.i was waiting 8 hours with no information about my fly and after it was cancell at all.wizz air move my fly now at 20.01.2019!from 11.01 to 20.01 is 9 days delay!I want to have my money back because of this delay in 9 days!I can lose my job and everything!all the another flights was ok, everyone was depart exept mine!I think is unexpected and with no loyality to the customer!I want to have some compensate for the moral damage.thank you.

On the midnight of Dec 15, I did a reservation for return flights from Tel-Aviv to Budapest for the period of Marc 12-16, 2019 that cost me 4369 ILS.

Less than 9 hours later Dec 16, I changed the flight's dates to March 19-23, 2019 as the original reservation was done with wrong dates (was done with one week earlier).

The flight change cost indicated a new price of 5420 ILS.

However, the Payment summary mail that I received indicates that I will be charged for both amounts a total of 9789 ILS.

I opened a Claim number 489C63E8 PNR KCBVYW on which the automatic reply informed that wizz air will reply in 90 days.

After several attempts to contact WIZZ Air call centers that failed/disconnected after standby of 20 minutes, the represent couldn't add more detail or support.

However, the representative told me that I can cancel the reservations, the cancelations will cost me 263ILS X 5 passengers X 2 In-Out tickets = 2630 ILS

So the option is either pay 9789ILS for the tickets or cancel for the amount of 2630ILS

This for a case of error/mistake in reservation schedule that was fixed within less than 9 hours, for flights that are scheduled 4 months in advance.

The overall feeling is like I'm being robbed, with no options to contact relevant staff to escalate.

Today Dec 28, Wizz-air replied to my request to cancel my reservation, however now the fee is 4259 ILS.

Can you tell me how you will classify such behavior for a service that was never delivered? service that is scheduled for 4 months in advance?

Any way to claim it back from wizz-air?

Dear Sir/Madame,

In June 2018 I booked a seat with you for the flight Larnaca to Vienna for the period 14-19/12/2018. The booking procedure was successful and I immediately proceeded with an early booking of my accommodation in Vienna due to prices rising. Last Friday (14/11/2018) I received an email from the customer service saying that there is a change in the flight schedule and that the departure will take place on the 16/12/2018! See below:

''Dear Antigone,
We regret to inform you that there has been a schedule change that affects your
flight(s) under confirmation code NEZ2XQ. Flight number: 2828 ...

I was really upset with the message and reading your instructions I immediately proceeded with the cancellation of my booking expecting the full refund of my pay including taxes. Unfortunately I could not act in any other way (change my personal holiday schedule or extend further) as this vacation was planned way ahead for those specific dates I was approved of and allowed to be absent from office. Unfortunately I can not change my pre planned and already approved vacation time/period. In other words your company's change in schedule has ruined my trip and Xmas holidays!

In addition, with the change in the schedule, all my plans during my stay in Vienna are automatically affected. First of all the hotel accommodation that is already fully paid and for which I will not be fully compensated, the purchase of the tickets for the X'mas events (opera and theater during the weekend) and many more...

What happend ruined both my views about Wizz Air and my psychology as I am honestly very very upset! I was looking forward to that Pre - Xmas trip as this would be my first X' mas stay in Vienna after years... A trip that was well planned in advance. Since June 2018.

In light of the above I would appreciate your company to return my full pay for the ticket plus to compensate the psycological disstress, the serious inconvenience I am now suffering due to the cancelling of my holiday plans for that specific period, plus for the financial losses for all my plans during my stay in Vienna.

Looking forward to hearing from you.
Antigoni Kapodistria
Head of Hospitality
Cyprus Tourism Organisation

My email is [protected]@visitcyprus.com
My personal number is #+357 [protected]

Arrival at Liverpool airport, check in desk. You have not printed off your boarding card, this will cost you £32.00, please walk to the end of the airport and pay. However, the lady I spoke to saw that I had paid for on line booking and spoke to the desk girl and all was cleared up. After returning to the check in desk, it took 2 seconds to print a boarding card, 2 [censored]in seconds and Wizzair would have charged me £32.00!. Return flight Budapest check in, do you have a boarding card?, no but I have all the relevant paperwork (as I did in Liverpool) OK, please go to the information desk. On arrival at the information desk, boarding card please, I am sorry, but all the information I printed off does not appear to have included my boarding card, OK, 45 Euro's please, "pardon me", 45 Euro's please, what the [censored] for?. You do not have a boarding pass and it will cost you 45 Euro's!. I was absolutely disgusted and very [censored]in angry, Wizzair have the bloody cheek to demand such extortionate sums of money from their service users, I feel is bloody disgusting, just because I failed to print off some paperwork, that was on the [censored]in system anyhow. If this is a joke, then I am afraid I did not see the funny side, on both occasions, Liverpool and Budapest, a boarding card was produced with very little effort or time and as such I fail to see why the bloody hell there was any fuss, let alone charge. I will not fly Wizzair ever again, I would rather walk to my destination in future. Whilst writing this complaint, I would ask for a refund of the 454 Euro's I was robbed of at the Budapest information desk. Robbing [censored].

I'm angry and disgusted with the way Wizzair treated us during our flight from Budapest to Nice on October 20th, 2018. We arrived to the Budapest airport with one checked bag that I had paid online together with the ticket reservation. Upon arriving at the checkin counter, they asked for our boarding passes which I didn't have since I planned to do it at the counter with the baggage drop-off. They directed me to another counter which turned out to be a counter for extra fees. The guy there mentioned that I was supposed to do the online checkin beforehand so I had to pay 194€ extra fee to the 4 of us). I asked where on my ticket (which I printed out) mentioned the requirement to check in online beforehand. He said that it wasn't mentioned there and I was supposed to "remember" it the moment I purchased the tickets online. I didn't receive any sort of reminder from Wizzair regarding this policy either during the moment of purchase or any other time prior to my departure, even though one day before, they had sent me an email. However, this email only warned me to go the the Budapest airport 2 hours 15 minutes prior to my flight, due to congestion at the terminal B2. No single information about the online checkin was mentioned. On their website, the fee mentioned is only 30€ per person per flight!

So I had to pay the exorbitant fee of 194€ for the 4 of us to get our boarding passes. But the troubles didn't stop there. Once we approached the boarding gate, one woman stopped me and asked me to put my hand luggage inside the measurement box. It turned out to be a tad bigger and didn't fit inside. She then asked me to pay a fee of 75€ extra. I also had a small backpack for my laptop and camera which she said was too much. I said that I would give it to my mom since there were 4 of us. She then stopped us all and forced us to squeeze all our stuffs (even food, clutches for money/passports/boarding passes) inside 4 hand luggages only (including the one I had already paid 75€ for). 3 out of these 4 luggages were to be put to the side of the cargo separate from us since the plane was full. Against my will, I had to put my laptop inside one of the bags to be sent separately, and I had to wear my camera outside. We then pointed to her all the passengers passing the boarding gate freely with 2 pieces of luggage (one suitcase and one big bag) with zero problem, she ignored and played deaf. Of course, because she already got her 75€! On their website, the fee mentioned is only 25€ !

I'm disgusted with how Wizzair treats their customers. Or maybe since we are Asians, we are discriminated? Then Wizzair is cheap, dirty, and discriminatory. They wear a mask of a low cost airline to fraud customers into paying excessive fees that make no sense. In total, 269€ was thrown out of the window for us, buying us nothing but anger and disgust. I will boycott this company for the rest of my life and I urge you to do so if you want to save yourself the troubles.

Don't waste your money and time. Dear Wizzair, goodbye forever.

Madam, Sir,

my complaint is related to damaged cabin luggage. Our flight with Wizzair W6 1442 from Rome to Warsaw on 23 October 2018 was delayed and even though I had only 1 cabin luggage within the parameters, I was asked to have it put in the bottom of the plane and was not allowed to take it with me on board. When I arrived late in Warsaw and the cabin luggage was delivered (planned arrival was at 18:00 and actual arrival at 18:30) and my luggage arrived at 18:45, I was already late for an official dinner but noticed that my luggage was not only scratched and dirty but also the lock was damaged and the zipper was damaged with missing parts for locking it. In a rush I took a couple of pictures. It's not only damaged now but it is also not possible to lock the luggage properly anymore due to missing parts. The brand of the luggage is expensive with rare particles (Samsonite). I ask to be compensate for this damage. I am travelling constantly and will not have time to have this repaired soon enough and there was no reason to have my small expensive luggage taken from me to check in in the first place. This damage was also clearly done by human force/manually as then the zipper was forcefully closed the other way without it's second counterpart. I have photos with place and time record available from the Warsaw Chopin airport as well and attaching them to this complaint. Thank you in advance for seriously considering my complaint as I never had this problem before and would appreciate some compensation considering the unpleasant necessity to have this repaired somewhere internationally with unforeseen travel, repair and handling costs.

Dear whom it may concern,
My complaint is about the booking that I have done in the website and I did not receive any email or booking reference due to to system error. So the money has been collected from my account without receiving any tickets from the company. Therefore, I would like to claim this money back due to unsuccessful conclusion with my booking and lack of communication between you and me.
I hope you understand my situation .
Many thanks
Satam camara de Almeida

Your travel itinerary: L7HZ6S
INVOICE NUMBER |046195424Z
1, 00 pcs / db 248, 68 0.00 % 248, 68 0, 00 248, 68 GBP

Hi, I purchased a Privilege Pass with the booking above and when I made my last booking the services were not available. I called the customer service to find out that you have charged me for some other service...I paid clearly the amount for a Privilege Pass and I want this service either activated or the amount refunded.
Please resolve this mess!
I look forward to receiving your reply.
Ellie
+44 [protected]

I flew with Wizz Air, flight No 6119 from Ukraine Kiev airport to Frankfurt
Date: 07 September 2018
Time: 11:55 am

A lady (airhostess) removed my Hand luggage by force from me. The hand luggage has my original and very important cerificates and documents. She said it's Wizz Air procedures and that I will find my hand luggage at Frankfurt Airport.

Please help me locate this airline and flight attendant. I'm back home in Namibia- Africa and my email address is

[protected]@gmail.com

Please help urgently! Wizz Airline

Hello
How is it possible to pay 550 EUR per 2 persons (booking with 3 months in advance a flight from Bucharest to Eindhoven) when Wizz Air is saying is a low-cost airline? And if I do right now a search on (a local company) Tarom website I see that for the date 7-SEP I can pay 150 EUR (for one person - which means 300 EUR for 2 persons) - and this is a flight which will leave on 7 days and NOT IN 3 MONTHS! Also: why I have to pay for my seat? When I buy the ticket from that so called low-cost airline it says if I want to stay near to someone (because I travel with my wife is more than normal to stay near to each other) I have to pay extra for that - why? When other companies didn't ask for money if I travel with someone and it let's me stay near this person - how is it normal by the way! Food / drink in the airplane: why do I have to pay for food and drink from your airline when other airlines are giving you one croissant and a drink (water or coffee) for free? With all these reasons that I have described here - how can Wizz Air still say that is a low-cost airline? And I don't have to add the poor quality (it makes me sick because they are so indifferent) of the staff!
When we left Romania, we have with us: one baggage, 2-hand baggage and one small backpack - this is how we left from Romania. When we returned (we left Netherlands from Eindhoven) we had exactly the same baggage, and one of the Wizz Air flight crew asked us to remove the "extra" baggage: meaning that small backpack (which we had when we left our country)

We booked 2 air tickets from wizzair's website, for Prague to London in Aug 2018. We did not print out the tickets so the check in counter lady told us to go to Menzies Aviation to pay 125 czk. However when we were at the Menzies Aviation, the counter man gave us the [censored]tiest attitude, telling us how he need to leave as it is 15 mins to 10pm, and he need to leaves BEFORE he actually finish work.

Anw, he charged us 135 czk each, we paid as we just wanted to get on the flight (we wee 5 hours early to the flight btw)

Anw, a few hours later, i realized that he gave us invoice for 135 czk each and also a 790 czk and a 750 czk booking fee. We were worried that it would be a double charge, so decided to check our credit card bill after our trip.

and yes, it was INDEED a double charge from wizzair!
THEY TRICKED US INTO BUYING TWO TICKETS AGAIN.

Now we are trying to call them but apparently they charge even more money (through your phone bill) to call them through their call center. WHAT A RIP OFF COMPANY.

AVOID WIZZ AIR AT ALL COST.

To Whom It May Concern,

When I collected my luggage after the flight on 20 July from Budapest to London, Luton Airport, I realized that both of the wheels are broken. THe cover of one of the wheels was broken and lost and the cover of the other wheel was split and partly lost, the other part is still on the wheel.
Flight number: W6 2201 LTN
Luggage number: XH 157 309
Client number: not available

The luggage was originally purchased in 2017 at about EURO 150.
I request for the refund of the wheels or repair of the wheels.
Please find attached a photo of the broken wheels.
My address is:

21, Piszke utca
Budapest 1028
Hungary

Hi I was buying the ticket from London Luton to Kaunas Lithuania for 19th of August 2018 6:00 return 25th of August 2018 flight number 8122. Confirmation number MYJJJZ and was charged twice. When I clicked buy the first time didn't received email with confirmation so thought it didn't go through so try again. second time it went through. When I checked my bank statement noticed that I was charged twice. I called to wizzair and they said they can't see the first transaction, told me to write the complain and attach the statement as proof. Please let me know when the money will be transferred back because I need it for my holiday. Thank you
My number [protected]
email: [protected]@gmail.com