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CB Airlines and Air Travel WIZZ Air Inhuman and abusive treatment by Wizz Air Staff – Craiova Airport, Romania
WIZZ Air

WIZZ Air review: Inhuman and abusive treatment by Wizz Air Staff – Craiova Airport, Romania

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1:03 am EDT
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My name is Rodica Băltescu, I am a European citizen and a person with a disability. I want to share two extremely traumatic experiences I had with Wizz Air, both at Craiova Airport. Romania
The first incident happened on May 23, 2024, when I requested water for a passenger who felt unwell. I was treated with disdain and aggression by the steward Andrei Păun, who shouted “GET LOST” at me and was about to hit me, being held back by a colleague. The entire scene happened in front of the PMR (reduced mobility assistance) staff from Belgium. This incident deeply affected me both physically and emotionally. I filed a complaint in Belgium, but Wizz Air NEVER replied.
The second incident happened on March 30, 2025. A Wizz Air staff member at the counter forced me to pay €73 for my hand luggage – a bag I have used for many years without any issue. The bag is soft and flexible, and because it was handled at the security check, it appeared slightly bigger. I explained the situation and moved a few clothes into another backpack. Still, I was repeatedly told I HAD to pay. Nothing else mattered – they just wanted the money.
Then, a young male colleague came and threatened me, saying I would NOT be allowed to board the plane if I didn’t immediately hand over my boarding pass. I felt intimidated, panicked, and humiliated. Due to the stress, I had a nosebleed. If it hadn’t been for the Border Police, I wouldn’t have been able to board. I am thankful to them.
This was the second time I was threatened like this, even though I am a paying passenger and a person with disabilities. This is not just disrespect – it is a direct attack on my dignity and health. It is unacceptable for any airline to behave like this with impunity.

I have sent multiple emails to Wizz Air and received NO reply. No explanation, no apology, no action taken.

I am asking for urgent and concrete measures against this kind of abuse and that Wizz Air be held accountable for the way they treat their passengers, especially vulnerable ones. Please make these facts public and official. It is NOT normal to fear boarding a plane, afraid of being humiliated, threatened, or even attacked. Baltescu Rodica Bruxelles

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  3. WIZZ Air emails
  4. WIZZ Air address
    BUD International Airport, Building 221, H-1185, Budapest, Hungary
  5. WIZZ Air social media
  6. Laura
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    Apr 15, 2025
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WIZZ Air Category
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